Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8154 results found
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Illustrator keeps shutting when I try to save my work and all of my work is lost.
It should have an autosave option or a restore work option when it quits unexpectedly. But also there is a but when trying to save
a document that shuts Illustrator and I've lost hours of work due to it so that needs to get fixed.3 votes -
Illustrator CC 2020 Saving Unknown Error
Illustrator won't let me save my files. I've tried to open another new file to save my files and the same error has occurred unless I have the "Create PDF Compatible File" option turned off. I have never encountered this before and this is my first time encountering this problem.
3 votes -
No tools available
Mac OSX 11.4 (20F71). Illustrator 25.3.1
Very often when working in a document (either a new document or an existing document) the tool I am using will change to a crossed-through pencil and beep whenever I attempt to do anything. I have to restart the app, and this often does not restore the tools to a functioning state. This is incredibly annoying and renders Illustrator virtually useless.1 vote -
Export as SVG does not properly respect letter-spacing style on text
When saving as SVG, the exporter temperamentally interprets letter-spacing as either 0 (no style exported) or "1". E.g. within Illustrator I might set letter-spacing to 185, this would be exported as just "1" without a unit. Furthermore, if I open the file again, Illustrator interprets this as "90", and if I save again, the exporter exports without any letter-spacing.
2 votes -
"Color A Vector" learning practice page comes in already completed instead of a prepped canvas.
"Color A Vector" learning practice page comes in already completed instead of a prepped canvas, so nothing changes when proceeding through the practice steps. This causes confusion and wasted time because nothing was changing as if I was doing something wrong. I added a few screenshots to show some of the steps, and where the picture was already at the desired settings to complete the steps. Could this be fixed so that I am actually creating the image? I left my best contact email which is different from my business email linked to my account. I am using a Toshiba…
1 vote -
Opacity mask broken in illustrator 25.1 update
When working with opacity masks there is a bug where the mask doesn't show up until you select and unselect the Clip option.
3 votes -
Save File Operation Failed
Hello. Since upgrading to OSX Big Sur, I'm having extreme difficulties saving files with Illustrator CC.
When choosing "Save As", nine times out of ten I receive the message "The Save Opration Failed to connect to the open and save panel service".
The problem is greatly increased, if you press a key as the Save As window is appearing, such as Command-D (to save to the desktop).
It's incredibly frustrating! Please help!
OSX Big Sur 11.0.1
Illustrator 25.0.1
5 votes -
Plugins Disappeared
after updating to version 25.1
the plugins in the "plugins folder"
don't Load up
when downgrade back to version 25.0.1
Its work fine5 votes -
Tiles documents, Fit in window shrinks right column of windows
If I tile a larger number of documents (50+), first I'd like the ability to fit all in their windows at once, but if I got through and do it one by one, the column of documents on the right shrink a little bit each time I fit any document in window. Doesn't seem to be any reason for this, and it reshapes all windows, slowing things down.
1 vote -
When saving as PDF, downsampling does not function for images that are part of a transparency mask
Windows 10 - Illustrator CC Desktop
How to create issue:
Place a linked image. Use linked image with another object to create a transparency mask. Save as PDF. Adjust downsampling options. View created PDF with a PDF viewer and see that the image did not get downsampled. Also, look at file size of created PDF.
Release the transparency mask and resave with all other variables identical to other saved file. Open the file in a PDF viewer and see that it is properly downsampled. Also, look at file size and see that it is smaller than the other created PDF.
1 vote -
option key keps getting stuck randomly
MacOS Catalina
switching between tools via shortcuts,
the option Key shouldn't be aktive when it's not pressed.
The key sometimes act like its pressed when it's not.
The option key keeps getting stuck. A hardware problem could already be ruled out, that the problem also exists on another keyboard. The problem also occurs in Photoshop. I work with a Wacom Cintiq Pro (latest driver).2 votes -
illustrator crashes 25.3.1 when saving files
Illustrator crashes when saving to server or trying to open files from server. Iv had more success dragging files directly into illustrator from finder as opposed to using file>open. Also, having issues with illustrator saying that some files are locked when i try to open. using new iMac (24-inch, M1, 2021) version 11.4
1 vote -
Convert to Artboards doesn't work when on the layer exists a repeat grid object
I make a regular rectangle and try to convert it to artboard and get the attached error. If I put that rectangle on another layer, doesn't contain a repeat grid object it works.
1 vote -
Direktauswahlwerkzeug funktioniert nicht
Direktauswahlwerkzeug lasst sich nicht verwenden. Für die Programme bezahle ich ca 59 Euro monatlich, damit ich auf Illustrator verzichten muss. Per Mail und Telefon kann man niemanden erreichen. Eine Schande.
1 vote -
制作したデータを保存する際に、拡張子まで選択される。
Macbook Pro（15-inch.2016）マジック ツールバー搭載モデル
macOS Catalina 10.15.3Illustrator2020／Photoshop2020
制作データを保存しようとすると、ファイル名だけでなく、毎回必ず拡張子まで選択されます。
「別名で保存」「複製を保存」問わず、毎回必ず拡張子まで選択される為、ファイル名を変更しようとすると拡張子まで消えてしまいます。
その都度ファイル名を選択し直してから保存していますが、煩わしくてしかたありません。
この症状はIllustratorだけでなく、Photoshopでも同じ現象が起こります。
他のアプリケーションでは、データを保存する際このような症状は出ません。
解決方法を教えてください。7 votes -
1 vote
Illustrator 製品版フィードバックへのご協力ありがとうございます。
環境依存の問題と思われます。
最新版でも同様の問題が発生する場合は、お手数ですがカスタマーサポートにご連絡ください。
よろしくお願いいたします。
Illustrator チーム
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Group of strokes disappeared after change stroke thickness!
We are having an issue with illustrator last version in MOJAVE OS.
When we change the stroke thickness in a group of objects with different color strokes the same group disappeared. HELP!!!!
1 vote -
GUI language problem in Properties Panel
Im using Illustrator 25.2
And almost eeverything works fine.
Just the problem in the Properties Panel that is in an other language.1 vote -
Copy (or Cut) \ Paste: the object appears on the same layer when another layer is selected.
Hello,
1.
Windows 10, Illustrator 25.2
2.
I have an object\s on layer 1. I copy\cut it. Select layer 2, press Paste - the object Appears on layer 1 and layer 2 is still selected.
3.
It should appear on layer 2 as it was before.
4.
I can not copy\paste objects on another layer, I can only move them in Layer Window.3 votesAs per the comment, this often happens if you enable Paste Remembers Layers in the Layers panel’s flyout menu. With it turned on, Ai respect the original layers of pasted objects.
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document color mode
Document Color mode switching automatically to "Emulate Adobe Illustrator 6.0" every time I switch windows.
3 votes
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