5920 results found

1. Drag and Drop image from Illustrator HTML5 extension to server/Desktop is not working on MAC OSX

   Adobe Illustrator CC 23.0.3, Mac OS 10.14.6(Mojave)

   Step To Reproduce issue:

   1) create one HTML5 extension.

   2) Display images on extension(you can display images from you local disk with html tag <img>)

   3) try to drag & drop image from extension to Browser/desktop(on browser you can use google image search dropbox).

   Expected Result : Image should be dropped at google image search/desktop(In html cep cookbook clearly mentioned that drag & drop between extension and browser/desktop supported).

   Current Result : Image is not getting dropped.

   Note: same use case is working fine on windows os

   Attached video:

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   3 votes

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2. Illustrator 2019- always making a selection

   When I want to use the application, illustrator decides it wants to draw a selection. If I reach out of the workspace to use the toolbars or panels, it will draw a selection from on the artboard to my cursor, as if I were clicking and dragging. If I click back onto the artboard to disengage the selection and try to use the panels, it will make a new selection from the point I clicked. This renders the program unusable. There is also a lot of lag when navigating menus, and the cursor will decide to stick to the scrollbars at the bottom if I use them, too. I have tried using a different mouse and keyboard to no avail. Attached are my system specs.

   When I want to use the application, illustrator decides it wants to draw a selection. If I reach out of the workspace to use the toolbars or panels, it will draw a selection from on the artboard to my cursor, as if I were clicking and dragging. If I click back onto the artboard to disengage the selection and try to use the panels, it will make a new selection from the point I clicked. This renders the program unusable. There is also a lot of lag when navigating menus, and the cursor will decide to stick to the scrollbars… more

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3. Crashes while Saving larger files

   My illustrator crashes my 2019 iMac every. single. time. I try to save large files I haven't had issues with in the past (1 month ago!). I have the most updated version of IOS as well as Illustrator. I'm very frustrated!

   2 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. artwork saved in illustrator cc 2020 (version 24.0.1, windows 10) lost most of the artwork when re-opened

   artwork in multiple artboards saved under illustrator cc 2020 (version 24.0.1, windows 10 pro, 10.0.18362) lost most of the artwork when re-opened.

   2 votes

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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5. Adobe Illustrator CS6 Keep Crashing on Startup Using Mac Running MacOS Sierra V10.12.6. Can't Find any solution Here

   Adobe Illustrator CS6 Keep Crashing on Startup Using Mac Running MacOS Sierra V10.12.6. Can't Find any solution Here...

   2 votes

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6. Expanding a Live Paint Object Changes Dimensions

   Reporting a very frustrating Illustrator bug that has been there since version CS6 at least.

   There is a bug concerning the Live Paint tool. Live Paint objects need to be expanded most of the time to develop them further in Illustrator. However, after expanding, the dimensions of the shapes get distorted and this renders the Live Paint tool completely useless for precise drawings or illustrations.

   I hope something can be done to eradicate this bug as it extensively hinders workflow of many projects that need to be developed with Illustrator.

   Thank you.

   P.S. The same happens not only with imported files, but also with Live Paint objects created by native tools.

   Reporting a very frustrating Illustrator bug that has been there since version CS6 at least.

   There is a bug concerning the Live Paint tool. Live Paint objects need to be expanded most of the time to develop them further in Illustrator. However, after expanding, the dimensions of the shapes get distorted and this renders the Live Paint tool completely useless for precise drawings or illustrations.

   I hope something can be done to eradicate this bug as it extensively hinders workflow of many projects that need to be developed with Illustrator.

   Thank you.

   P.S. The same happens not only with imported… more

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   15 votes

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   4 comments  ·  Other...  ·  Delete…  ·  Admin →
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7. Distribute spacing units work wrong

   Hello,

   Illustrator 23.0.2. I use "cm" units in whole software, but Distribute Spacing right now working only in points...

   I think your software is falling down year by year.

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   19 votes

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   12 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

8. Eyedropper doesn't work on groups

   When I select a group and I try to use the eyedropper tool, this seems to not work.
   In the fill box in the toolbar it appears as the colour already changed, but the group still looks with the original colour.
   If I ungroup the group, or if I unite the group with the pathfinder (plus cmd+8), then the eyedropper works regularly, but this is not the ideal way to work. I already contacted the support online, but the issue hasn't been sorted out properly.

   I use MacOS High Sierra — Version 10.13.6

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   54 votes

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   60 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi Everyone,

   The fix has been rolled out and is available in our latest release build – 29.3.0 which is available worldwide now.

   Now groups get the applied appearance positioned above the Contents in the Appearance panel.

   What’s new in 29.3: https://helpx.adobe.com/illustrator/using/whats-new.html

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback.

9. Keyboard arrow not working in reflect panel

   The down arrow works but the up arrow on the keyboard does not. Works fine in all other aspects using Illustrator, just the reflect panel is having issues.

   Object > Transform > Reflect

   3 votes

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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10. Illustrator 2020 Character Styles Not in English

    For some reason in the "Character Styles" window, it says [Estilo de caractere normal] instead of [Normal character style] My language is set to English. I think this is a glitch?

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    2 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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11. Image embed option in SVG options does not work

    Environment:
    OS: Windows 10 Home
    Illustrator Version 23.0.3 (64 bit)

    Recreating the bug:
    1. Create some Illustrator artwork with a linked image (.jpg, .png, etc).
    2. Export an SVG through File > Export > Export As...
    3. Select the Image > Embed option.

    The resulting SVG does not contain the image. This was an issue introduced with Illustrator 2019, the 2018 version worked fine. Right now I'm embedding the image into the AI file itself as a workaround and then exporting it using the same method since that embeds the image into the SVG, but it would be nice if I could keep the AI file lightweight by linking the image.

    Environment:
    OS: Windows 10 Home
    Illustrator Version 23.0.3 (64 bit)

    Recreating the bug:
    1. Create some Illustrator artwork with a linked image (.jpg, .png, etc).
    2. Export an SVG through File > Export > Export As...
    3. Select the Image > Embed option.

    The resulting SVG does not contain the image. This was an issue introduced with Illustrator 2019, the 2018 version worked fine. Right now I'm embedding the image into the AI file itself as a workaround and then exporting it using the same method since that embeds the image into the SVG, but it would be nice if… more

    6 votes

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

    v 22.1

    When trying to open an existing file while Illustrator is closed, the software will lag and then hang on the opening screen. The file appears to be opened in the background, but there's no way to access or see it. The opening screen will give options to open additional files or create a new one (as usual) but when trying to do either, nothing will open and no New File Options menu will appear.

    Everything will work normally only if I open Illustrator first and then the file.

    This happens will every file I've tried, so this isn't an issue of corruption.

    v 22.1

    When trying to open an existing file while Illustrator is closed, the software will lag and then hang on the opening screen. The file appears to be opened in the background, but there's no way to access or see it. The opening screen will give options to open additional files or create a new one (as usual) but when trying to do either, nothing will open and no New File Options menu will appear.

    Everything will work normally only if I open Illustrator first and then the file.

    This happens will every file I've tried, so this isn't… more

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    211 votes

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    200 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.
    2. While working on a file and opening a new one the document view sticks to the old file and do not switches to the new file artwork.

    Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .

    With Best Regards,
    Ankit Goyal
    Illustrator Team

    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do… more

13. Blurry text on dialogue prompts (such as Export)

    On the prompts that have the options for "Use Artboards", the text is blurry.

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    2 votes

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    Need More Info  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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14. Snap to Grid and Snap to Pixel interaction is unpredictable

    If both Snap to Grid and Snap to Pixel are both enabled, drawing tools (like the Pen tool) will snap to a nearby pixel that the tool is hovering over.

    I'd prefer if it defaulted to the Snap to Pixel function, so it'd snap to the center of the pixel, but that also might be confusing with Snap to Grid enabled.

    • 

    3 votes

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    0 comments  ·  Snapping  ·  Delete…  ·  Admin →
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15. Keyboard shortcuts missing in File New dialog

    In the legacy File New dialog, there are keyboard shortcuts to quickly navigate the settings, such as Alt+W for the Width input and Alt+L for Bleed. These are missing in the newer File New dialog.

    Luckily, we can still use Illustrator's Preferences to revert back to the legacy dialog, but keyboard shortcuts still do need to be implemented on the new dialog.

    3 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. Unticking "Use Artboards" when saving PDF does not work as expected

    Illustrator 24.0

    Expected result: A PDF file containing a single page of all the artwork in the document. Artboards should be completely ignored. Page size, cropbox, artbox, trimbox and bleedbox should all be equivalent to the total size of all the artwork in the document.

    Actual result: PDF contains one page for each artboard, seemingly identical to what happens when "Use Artboards" is ticked.

    3 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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17. Snap to Pixel gets enabled by default for both RGB and CMYK documents

    I don't know why this suddenly appeared as a default, but there should be a way to ALWAYS turn off Snap-to-pixel. I have to turn it off every time I open a new file.

    40 votes

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    32 comments  ·  Snapping  ·  Delete…  ·  Admin →
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18. XP-PEN Deco Pro Medium drawing tablet not working on Illustrator

    So I just got a new XP-Pen Deco Pro Medium. I have the latest drivers and the latest version of Illustrator CC as of 18-10-2019.

    It seems to working fine on all interface elements. But on Illustrator It won't let me use the drawing pen anywhere on the canvas.

    3 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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19. Illustrator laggy and slow on when using CPU. Colours not accurate on GPU

    Hello, I'm using a MacOs 10.14.6 2.6 GHz Intel Core i7 and I have Illustrator 23.1.1.
    I've been having the following issue (even before updating to this version).
    Every time I use the CPU view Illustrator becomes really slow and laggy.
    I mostly use GPU mode for this reason but the colours are not accurate in this view. Colours look more opaque.
    I tried resetting my preferences, disabling GPU performance, disabling dictation on my mac, change my document raster effects settings to screen (which made a little bit better), but nothing quite work.

    I can't continue with the workaround of using GPU because I obviously need to see my colours right as I work. Not sure if inaccuracy in colour on GPU is common or if this is another issue.

    Please advise.

    Hello, I'm using a MacOs 10.14.6 2.6 GHz Intel Core i7 and I have Illustrator 23.1.1.
    I've been having the following issue (even before updating to this version).
    Every time I use the CPU view Illustrator becomes really slow and laggy.
    I mostly use GPU mode for this reason but the colours are not accurate in this view. Colours look more opaque.
    I tried resetting my preferences, disabling GPU performance, disabling dictation on my mac, change my document raster effects settings to screen (which made a little bit better), but nothing quite work.

    I can't continue with the workaround of… more

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    3 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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20. Super slow response since updating to Illustrator 2020

    Illustrator takes a few minutes to respond to switching a layer on and off even when I'm working in 640x480 pixels !!

    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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