5920 results found

1. application frame glitch?

   • macOS Catalina 10.15, Illustrator 23.1.1

   this has happened twice since updating. each time has been random and in the middle of working as usual.

   suddenly, i will try to click on a panel, but nothing happens (none will open/expand unless moved from the bar to a separate panel). also when selecting a different document tab, the file name switches, but window stays the same. until you turn off the application frame. but if you do that, then when turning the frame back on, it's blank - no windows, tabs, panels, toolbars, etc. and wont let you turn anything else on or off (toolbars, application bar, new windows...)

   I don't have a screenshot of leading up to the frame on/off, but it wouldn't have helped much anyway since it was almost as if parts of the application were frozen and others not. But I have attached how it looks with the application frame off (to "unfreeze" panels and tabs) vs when turning it back on (blank nothingness). Restarting solved the problem the first time this happened, but now here we are again...

   • macOS Catalina 10.15, Illustrator 23.1.1

   this has happened twice since updating. each time has been random and in the middle of working as usual.

   suddenly, i will try to click on a panel, but nothing happens (none will open/expand unless moved from the bar to a separate panel). also when selecting a different document tab, the file name switches, but window stays the same. until you turn off the application frame. but if you do that, then when turning the frame back on, it's blank - no windows, tabs, panels, toolbars, etc. and wont let you turn anything else on… more

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. Selection tool won't grab lines

   Selection tool won't grab and move lines without extreme effort. Simple click and move isn't working in solid and hollow pointers. I have to drag a selection across the line or lasso the line to highlight it but then it still won't let me do a simple click-drag. It's like the line is locked down but nothing is locked. I'm running MacOS Sierra 10.12.6 and Illustrator 23.0. I've tried multiple settings of selection tolerance in preferences and it hasn't made any difference. I can move the selected line with cursor keys but can't move it with selection arrows. This didn't occur yesterday in the older Illustrator. This is obviously having a big impact on productivity today!!

   Selection tool won't grab and move lines without extreme effort. Simple click and move isn't working in solid and hollow pointers. I have to drag a selection across the line or lasso the line to highlight it but then it still won't let me do a simple click-drag. It's like the line is locked down but nothing is locked. I'm running MacOS Sierra 10.12.6 and Illustrator 23.0. I've tried multiple settings of selection tolerance in preferences and it hasn't made any difference. I can move the selected line with cursor keys but can't move it with selection arrows. This didn't… more

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   46 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting this issue, Illustrator team really appreciate this. We are able to reproduce this issue and it is currently under review. 

   Regards

   Ankit Goyal

3. Blue background lines on Illustrator 2020

   Hello,

   I'm having an issue with illustrator 2020. When i start working sometimes the background of a file stars having some blue lines covering all of the canvas. horizontally and vertically.

   I'm using the latest release of Mac OSX Catalina on an Imac 2019.

   Thank you!

   2 votes

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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4. Ctrl+Tab does not work when Caps Lock is on

   When Caps Lock is on, the Ctrl+Tab shortcut for switching document windows does not work.

   When Caps Lock is off, the Ctrl+Tab shortcut works normally.

   I believe that this is not intentional behavior.
   All the computers in my studio are experiencing this problem, resetting preferences does not help.

   Windows 10 64bit (this problem was also present on Windows 8.1 64bit and older versions of Illustrator)
   Latest Illustrator version
   Intel i7 processor
   32 GB of RAM
   NVIDIA GTX graphics card

   7 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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5. Does 23.1.1. fix the abysmal performance on Mac or no?

   Illustrators performance on Mac as been horrible for the last several versions, has this been fixed yet, or at least an update on why and when you expect to have it fixed?

   We seriously need to have an intervention, you're making Illustrator practically unusable for your paying customers with these 'updates' that seemingly take several steps back each time.

   3 votes

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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6. UI bug occurring daily

   Everyday after the most recent update I've been getting the bug where the user interface glitches as seen in the photo. The print dialog box also show completely blank until the mouse hovers over the buttons then only the button show up and the rest of the dialog box stays white.

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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7. New update on Illustrator 24.0.01 will not allow Print

   AI 24.0.01 (64-bit) will not allow me to print to my network printer. Error window box generates with a Red Triangle with an exclamation mark, and message reads "Can't print the illustration."

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   0 comments  ·  Print  ·  Delete…  ·  Admin →
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8. saving as an svg file, the part that should be the path tag is output as an ellipse tag.

   operating system
   MacOS 10.14.6 Mojave

   1. Draw an ellipse.
   2. Duplicate vertically.
   3. “Intersect” in the path finder.
   4. Save as svg file.
   5. When viewed with a web browser, the left and right sides are rounded. It should be sharp. I looked inside the svg file with a text editor, the part that should be the "path" tag is the "ellipse" tag.

   Until Illustrator CC 2017, there is no problem because it is output with the "path" tag. Since Illustrator CC 2018 and later, it will be an "ellipse" tag, so the shape will be broken.

   https://community.adobe.com/t5/Illustrator/Trouble-exporting-shape-with-points-to-SVG/m-p/10720571#M151356

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   3 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Cropping an image adds a thin lighter border around it

   Whenever I crop an image, a thing, light-colored border automatically appears around the newly cropped image, making merging two adjacent images by hand annoying. Removing this automatic border would be very helpful.

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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10. crash when saving on Illustrator 24.0.2 with PDF compatible option checked

    The size of my work is large (around 2400 x 2400 mm), and every time I save with PDF compatible options checked the window turned white with (not responding) written on it. I even can't save my work properly. what's wrong with you guys.
    please learn from IE downfall, adobe...

    Specs:
    Intel i7-7700HQ
    32GB RAM
    Intel HD Graphics 630 Integrated Graphics
    NVIDIA GeForce GTX 1050 4GB Dedicated VRAM

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. AI unusable performance lag

    As soon as I open a artboard or template I experience
    
    5-10 Seconds UI lag for menus and tools

    If I close the artboard the menus are responsive

    Hardware Overview:

    Model Name: MacBook Pro
    Model Identifier: MacBookPro15,3
    Processor Name: Intel Core i9
    Processor Speed: 2.3 GHz
    Number of Processors: 1
    Total Number of Cores: 8
    L2 Cache (per Core): 256 KB
    L3 Cache: 16 MB
    Hyper-Threading Technology: Enabled
    Memory: 32 GB
    Radeon Pro Vega 16:

    4 votes

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    5 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    This certainly is not a normal behaviour of Illustrator.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Character Panel Typing Font Names Manually Issue

    When trying to type certain font names manually in the first field the placement of the letters jumps to the wrong spot.

    When I type "Arial Bold", "Arial Regular", or "Cooper Black" the cursor or text placement seems to fail and not type the text in order from left to right. I saw one other post here with a similar issue but it could not be reproduced. This is the first time I have seen this so far on the new Illustrator CC 2020. After typing the "o" in "Arial Bold" the letters end up typing to the left of the letter instead of the right. This doesn't happen with every letter combo either, which is why I would suggest the font names above without the quotation marks.

    mac 10.15
    Illustrator 24.0
    Font ExplorerX Pro

    When trying to type certain font names manually in the first field the placement of the letters jumps to the wrong spot.

    When I type "Arial Bold", "Arial Regular", or "Cooper Black" the cursor or text placement seems to fail and not type the text in order from left to right. I saw one other post here with a similar issue but it could not be reproduced. This is the first time I have seen this so far on the new Illustrator CC 2020. After typing the "o" in "Arial Bold" the letters end up typing to the left of… more

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi All,

    Apologies for the inconvieniecne caused to you due to this issue but we are not able to reproduce the issue at our end.
    To nail down the issue further we would like the following information from your end :
    1) Setting in the font search dialog – (“Search Entire Font Name” or “Search first name only”)
    It would be really helpful if you could provide a short video having steps to reproduce the issue.

    Share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

13. Help > Illustrator Help goes to marketing page

    Selecting Illustrator Help from the Help menu no longer links to Illustrator information and search links, but goes to a generic CC marketing page. From there, there is no clear path, and it requires at least two more clicks, in addition to having to figure out which are the appropriate links to follow. This is not helpful, and takes time away from productive work.

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    1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Help > Illustrator Help now opens the Discover panel, with the immediate in-app access to articles, with the search option.

14. Can't save illustration .278

    Cannot save any file, whether it is .ai or any other format. cannot export any format either. Keep getting error that says "Can't save the illustration. .278"

    4 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Unable to uncheck Type Pref Indic options & Fill object with placeholder text on preference migration from 22.1

    1. MacOS Sierra ; Illustrator CC 23.0.1
    2. I'm trying to get the punctuation right while typing in Hindi, but I can't select "Indic Options". I went to Preferences>Type>Language Options. I can select "Show East Asian Options" but i can't seem to select "Show Indic Options" which is a bug.
    3. I expected to type correctly in Hindi
    4. I can't type in Hindi with the right punctuation and I'm on a strict deadline! Help

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    25 votes

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    36 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

16. Since updating to the 2020 version of CC, Illustrator seems to freeze up.

    Freezing. Plus, I'm trying to create a dotted stroke with the stroke panel and my stroke always reverts to a solid line.
    I'm running Windows 10 and just updated it today 12/7/19 and no change.

    3 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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17. keeps freezing..brush, text tools

    ai 2020 just downloaded keeps freezing...windows 10..nonsense..after paying all this money..everytime I use it it freezes..this is a brand new laptop I bought just for this...1tb/ 256 ss drive..nonsense

    2 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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18. Toggling outline view should not modify file

    When toggling Preview/Outline mode, the current file behaves as though a modification was made, even though nothing appears in the Undo history.

    Steps to reproduce:
    1. Open an existing AI file
    2. Go to "View" menu
    3. Select "Outline" (or "Preview", if the file was saved whilst in Outline view)
    4. Go to "Undo" menu
    5. Notice there's nothing to undo

    This is only a nitpick, but it's been gnawing at me for a while.

    4 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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19. Alt+drag to duplicate from center not snapping to grid

    As described, if you Alt+drag object to duplicate from center point, it won't snap to the grid. If you drag not from the center point, it will snap normally.
    Is this a feature or a bug?

    Feel free to watch the example video below.

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    1 vote

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    1 comment  ·  Snapping  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team reworked the way Snap to Grid works, and now the same configuration of squares would snap as expected — no matter what you grab, edge or center or fill.

20. Paste in Place displays Perspective Grid widget

    I have Windows 10, Adobe Illustrator 2019 23.1
    Every time I copy something and try to paste in place, I get a long amount of random actions all by itself, and it ends with the perspective thing in the corner.
    I've had to do a shortcut key replacement for that function.

    2 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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