Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7691 results found
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Recolor Artwork stops working if more than one document is open
If I have two documents open, I am unable to use Recolor Artwork under Color Guide. It just stops working. Nothing happens when I pull the sliders, click to randomly change the color order or click on color groups. It's broken.
Everything turns back to normal when I close the other document.
2 votes -
Paste in Place gets object pasted into its original layer and not a selected one
Copy an object (Cmd + C), then create a new layer, select it and Paste it in Place in the new layer — the object gets placed in tis original layer instead.
8 votesThe 'Paste Remembers Layers' option in the Layers panel’s flyout menu regulates this behavior. When it is checked — Illustrator will honor the original layer of a copied artwork and paste it in the same layer, ignoring the selection of a layer.
However, if disabling this option does not help — please comment.
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Illustrator looses workspace settings
Good day. My problem is that I worked for a very long time in Adobe Photoshop (cs3,4,5,6, cc). But Ai surprised me - to make a backup of the workspace I have to go to AppData / Roaming / Adobe / Illustrator etc. and make a copy of the folder, because when I open a new document, I get a completely different space. (Export/import settings do not help) Why can’t you transfer the settings to the program, and not to the open document? Every time I do as I feel comfortable and every time I reduce the Tool panel, because…
2 votes -
Millimeter setting for font size not correct! cost me $1000s in reprinting
I'm a freelance designer working for a top hair care brand which markets their products world wide. We had our entire front label product run rejected because it did not meet EU regulatory standards for ml and net weight type size. When creating the labels the first time I set my font size from points to mm to ensure I met the minimum size requirements of 3mm. Imagine my surprise when we heard from our EU distributor our product was rejected! This is where I made my mistake I trusted Adobe Illustrator program to ensure when I set a font…
1 vote -
Type objects duplicated on top and converted to outlines
Sometimes when opening up a file, type objects are copied and placed exactly above the original type object, and converted to outlines. There are sometimes anywhere from 1 to 3 duplicated objects. It usually affects every type object in the document. The same issue has been affecting my colleagues' computers, and we often work off of the same documents and share them with each other.
We all have 15" MacBook Pros, using either Illustrator version 2018 or 2019, on Mojave.
2 votesDoes this problem happen with the latest Illustrator build?
If it does — please provide additional information:
1. What is the format of the document used, .ai or .pdf?
2. Does it happen with all the the type objects in a document, or only for some specific fonts, or point / area type only?
3. Do these have any effects or custom appearance applied?
If you have a chance to create a test file with this issue reproducible — please share it in the comments.
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Rotate tool is acting strange
When using the rotate tool, the angle is in the dialog box (whatever I last used) is automatically applied to my object. If I just try to change the angle it applies that rotation to the new position (based on what I used last), rather than applying the new rotation from the original starting point. I can't even begin to explain what turning preview on and off does, so I included a short screen grab for you. Using Illy version 23.1.1, with MacOS Mojave 10.14.6. I also am using the entire sweet of Astute Graphics plugins.
1 vote -
Track type doesnt work after last update
Hi, our graphic studio has a client-a big financial institution, and his entire visual style is created in a special calligraphic track. After we installed the latest update there is a change within this track. When we click on the illustration/or change its color, the entire track changes and the original style is gone. The attributes of the original track remains the same but there is a change within the style, is looks totally different. It also doesnt work when we choose the track and draw new illustration - it looks different. We also tried to create new document ,…
1 vote -
"File, Edit, Object" etc freezes/doesn't work
After I worked for a few minutes in Illustrator CC, the bar with File, Edit, Object etc isn't responding and the only way to close Illustrator is by a Force Quit.
I already deinstalled and reinstalled it 2-3 times, but it doesn't help.MacBook Air 2018
MacOs Mojave 10.14.6
1,6 GHz Intel Core i5
8 GB 2133 MHz LPDDR3
Intel UHD Graphics 617 1536 MB1 vote -
Illustrator 2019 Crashes on startup
I've upgraded to the latest Illustrator (2019), but it crashes on startup. I have tried uninstalling it and re-installing it, but it still crashes. I've re-installed it with fresh preferences, e.g. not importing settings from the previous version and it still will not startup. The same thing is also happening to InCopy.??
Luckily I did not remove the previous version.
Any idea why this is happening and how to fix it??
I'm running a MacPro (Late 2013), 3.5 GHz 6-Core Intel Xeon E5, 32GB RAM, AMD FirePro D500 3072 MB, with macOS High Sierra (10.13.6)
14 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
User guide local (russian) correction
User guide local (russian) correction. Make legend and transcription both cyrillic or both latin.
2 votes -
Beachballing for any added effect in Illustrator.
Any time I add a dropshadow or 3d effect, Illustrator beachballs until I have to restart. I have Mac Mojave 10.14.6. Illustrator 2019. If I use preview it's particularly frustrating.
1 vote -
Clicking Area-type tool adds forced line breaks
When I click the right-side handle to switch from Area-type tool to Point-type tool, illustrator adds forced line breaks to the end of each line. Annoying because when I go back to area-type tool to reflow the text, none of the text reflows.
3 votes -
Fix the Dice Symbol please
You have included a symbol in the 3-d Symbols library of two dice. These dice are incorrect in that any opposite sides of a die need to add to seven. In you symbol you can clearly see a 3 and a 4 on the top die (On a real die these would HAVE to be on opposite sides of the cube) and on the lower die you can see a 6 and a 1, again these would have to be on the opposite sides.
3 votes -
Nudging with arrow keys problem when in Picas
OS X 14.5 Ill 2019 CC 23.0.3/23.0.4:
This seems to be only happening when the Units are set to Picas:
Using the arrow keys in the control panel to move an object "below" 0 does not function correctly. E.g.: If an object is at "0p0", hitting the down key moves it to "0p1" instead of "-0p1", then bounces back and forth to "0p0".
This occurs for any value between "0p0" and "-1p0". If the starting point is less than "-1p0" then the down keys behaves properly, but if you nudge back UP to past "-1p0", then the value pops to…2 votes -
GPU Preview hangs with simple file
System specs: MacBook Pro (Retina, 15-inch, Mid 2015) • GPU Intel Iris Pro 1536 MB • OSX 10.14.6 • Illustrator 23.1.1
I have an Illustrator file (attached) which is originally imported from a dwg file but doesn't seem to contain that much artwork. Trying to open this file (or preview) with GPU either hangs Illustrator or takes minutes on end to render. The same thing happens if this file is placed in Indesign and GPU preview is on there, even recovering that document after force quitting hangs Indesign.
I can simply work around this problem by disabling GPU performance from…
1 vote -
Variable Font Rendering Distorts Master
I'm getting some weird things happening with a 4-axis font I'm working on.
Illustrator seems to mangle the outlines for some of the masters. I realize this font is doing some weird stuff, but hoping for some clarification if it's a bug in Illustrator or my font. It appears correctly on the web though, on Axis Praxis(Chrome).
I'm attaching the ttf. It only has an 'H' glyph present. If it's helpful, there's more information about the typeface and intentions at the link below. This issue is related to an upcoming version which isn't available yet. https://www.futurefonts.xyz/scribble-tone/whoa
Mac OS 10.14.4
Illustrator(latest…2 votes -
SVG: RTL text is shifted
We have tried to import correct SVG with RTL text. The SVG looks ok in browsers(Chrome, FireFox). If we just open the SVG file in Adobe Illustrator the RTL text will be shifted to the right. As we see Adobe Illustrator pre-processes SVG but the result looks incorrectly. Are there some specifics of RTL processing that we can take into account? We aspect to see the same SVG rendering as in browsers. (see attached file : as SVG files can not be attached, I've replaced .svg with .txt)
3 votesHello Maksim,
Thanks a lot for bringing this issue to our attention. We can confirm the issue and added it to our backlog.
Greetings,
Dirk -
Action using "save as" location not keep settings after restart of Illustrator
I created action that use the "save as" to defined location, when closing and restarting Illustrator the action doesn't save location of "save as" action.
Windows 10 pro ver. 1803
Illustrator ver. 23.0.1
12 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html -
Problem with center align and arrowheads (v 23.1)
I have a few simple lines with arrowheads. When I try to use center align to line these elements up, the arrowheads swap ends on some lines. The alignment works, but when I try to undo this, the arrowhead doesn't revert to original direction? This seems to be a bug.
1 vote -
Workspace migration not working
Illustrator v24.0
Mac OS 10.14.6
I thought it worked in previous versions. When I installed InDesign 2020, my 2019 custom workspaces were included. In Illustrator they are not included and I have to recreate them, which is a royal pain. Is this a bug or just a dropped feature?1 vote
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