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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7892 results found

  1. Outline Preview & CPU preview not working (cause canvas freezing)

    Selecting outline preiview, preview on CPU, overprint preview, & Pixel preview is not working. It will cause the artboard freezing unless I back to GPU preview.
    I have tried in illustrator 28, it is worked normally.

    Operating system:
    Windows 11 23H2
    Ryzen 5 7535HS
    RTX 2060

    Illustrator Version: 29.0

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  2. 「クロスと重なり」を含むシンボルの書き出し結果が正しくない - Exporting symbols containing Intertwine results wrong.

    「クロスと重なり」を含むシンボルを画像に書き出すと、正しい体裁になりません。

    • psd、pdf、Webpでは正しい体裁になるが、それ以外の保存形式では欠けたような状態で書き出される

    • 「スクリーン用に書き出し」、「書き出し形式」、「Web用に保存（従来）」、どのメニューコマンドでも同様

    • 「アセットの書き出し」では「書き出し」ボタンをクリックしても書き出しが実行されない

    • Illustrator 2023、2024で確認

    再現手順:
    1. 「クロスと重なり」を含むアートワークでシンボルを作成し、インスタンスを配置する
    2. 「スクリーン用に書き出し」などを使って画像に書き出す（psd、pdf、Webp以外の保存形式を選ぶ）

    実際の結果:
    「クロスと重なり」の部分が欠けたような状態で書き出される

    期待された結果:
    画面どおりの体裁で画像が書き出される

    回避方法:
    「クロスと重なり」を「分割・拡張」などで拡張してからシンボルに登録する

    ---- English *Use translation tool ----

    Exporting symbols containing "Intertwine" does not give correct results.

    • As psd, pdf, and webp, the result is correct. But in other formats, they are exported as missing.

    • Same result with "Exports for screens", "Export as", "Save for Web (Legacy)" or any menu command.

    • "Asset Export" does not export even if the "Export" button is clicked.

    • Check with Illustrator 2023 and 2024

    How to reproduce:
    1. Create a symbol with artwork containing "Intertwine" and place an instance.
    2.…

    7 votes
    0 comments  ·  Clipping, Intertwine  ·  Admin →
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  3. ドキュメントのラスタライズ効果設定が300ppiの場合でもApple Color Emojiが低い解像度でラスタライズされる

    macOS Ventura / iMac27inch i5/32GB/1TB
    Illustrator ver.28.3（カラーフォントに対応したバージョン全てで同様の挙動だと思われます。）

    問題が発生したときに実行していた手順
    1.　テキストツールを使いアートボード上をクリックしテキスト入力モードに
    2.　字形パレット上で任意の絵文字をダブルクリック
    3.　アートボード上のポイントテキストに絵文字が入力されるので、サイズを15pt程度に設定する。
    4.　メニューより「書式→アウトラインを作成」を実行する。
    5.　ビットマップ系のカラーグリフのフォントなのでビットマップに変換されるが、アウトライン前の表示に対して著しい解像度低下が起きる。

    想定していた結果
    アウトライン化後もアウトライン前と同程度の品質のビットマップとしてラスタライズされる。

    実際の結果
    72ppiでラスタライズした状態になる為、ドキュメントのラスタライズ効果設定にて300ppi等の高解像度設定を行っている場合、想定した品質のものにならない。

    AppleColorEmojiフォントは各グリフをpng形式で持つカラーグリフフォントです。Illustratorはこのフォントを表示するために、当フォントが数種類内包するサイズ違いのStrikeの内のもっともピクセル数の多いStrike8を利用してレンダリングします。これは各グリフが160px×160pxのサイズで、上記の手順での表示品質を充分担保できるサイズと言えます。
    しかし、アウトライン化の際、Illustratorはこのフォントが持つpngデータを利用せず、一律で「RGB/72ppi/アンチエイリアス無し」の設定でラスタライズします。そのせいで本来フォントが持つディテイルが失われます。「ドキュメントのラスタライズ効果設定」が300ppiの場合15piのグリフは60px×60px程度のサイズでラスタライズされることが期待されるのですが、72ppiで処理される為に半分程度のサイズとなります。
    アウトライン化という意味では埋め込み画像を生成する際にフォントが持つpngを読み出して配置するのが理想であると考えます。しかし、ドキュメント解像度にあわせたラスタライズ処理を行うという処理も合理的ではあります。
    いずれにせよ、データの品質を担保する意味でもドキュメントのラスタライズ効果設定に応じた処理をお願いします。

    11 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  4. Dimensions of this page are out of range

    The original file i used to make a back wall design has worked for years now and every time i update it, it still works. UNTIL NOW. The image REFUSES to save as a PDF or anything, as it says the dimensions of this page are out of range... EVERYTHING is within the canvas but still refuses to work. If it saves as a PNG, it cuts off part of the sides, EVEN if i shrink it down WAY smaller into the box, it STILL cuts off stuff in the PNGS. What is wrong????? AI its self keeps freezing... yes…

    1 vote
    1 comment  ·  Documents and Artboards  ·  Admin →
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  5. Cannot paste screenshot without error "Not enough memory to place the file"

    This started happening with the Illustrator 29, and I can confirm that I do not have this issue with the previous version of Illustrator. On Mac OS Sequoia 15.0.1. When I take a screenshot to my clipboard and attempt to paste in illustrator, I receive the error "Not enough memory to place the file." If I drag the same screenshot from the desktop, it places the link fine and can be embedded fine. Thanks.

    0 votes
    1 comment  ·  Performance  ·  Admin →
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  6. Hidden objects wrongly get sent to back when duplicating artboards

    When I alt-drag to duplicate an artboard where I have hidden an object on the artboard, it moves the hidden object(s) to the back. The bug doesn't work if the hidden object is all the way in front.

    This is very frustrating, as I frequently hide objects and duplicate artboards, and it's causing everything to suddenly be out of order.

    To replicate problem

    1. create a few stacked shapes in an artboard
    2. hide one of the objects (not the top object)
    3. with the artboard tool, alt-drag to duplicate the whole artboard
    4. show all objects
    5. you will see that the formerly hidden…
    2 votes
    1 comment  ·  Documents and Artboards  ·  Admin →
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  7. Text Not Displaying in Adobe Illustrator 28.6 (64-bit)

    Description of the Issue: In Adobe Illustrator 28.6 (64-bit) on Windows 11, the designs load properly when opening files, but the text does not display. Instead, only the shadows of the text are visible, and the actual characters are missing. This issue occurs across multiple files and affects the ability to edit text elements within the designs.

    Steps to Reproduce:

    Open Adobe Illustrator.
    Load any file that contains text elements.
    Notice that while the design loads correctly, the text is not visible—only its shadows are displayed.
    Expected Behavior: The text should load and be visible along with the rest of…

    1 vote
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  8. Text rewraps when opening file in Illustrator 2025 v29.0 that was built in Illustrator 2024 v28.6

    Text rewraps when opening a file in Illustrator 2025 v29.0 that was built in Illustrator 2024 v28.6. Please see attached PDF with the problem highlighted in yellow.

    1 vote
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  9. Transform Again (Command + D) works inaccurately

    When repeated more than three times, distances and measurements become inaccurate.

    1 vote
    1 comment  ·  Tools  ·  Admin →
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  10. Illustrator crashes after adding 3D Materials from Adobe Substance. Deleting default materials leads to problems

    Since I downloaded 3D materials in the Adobe substance online application, and added them into Illustrator, the application crashes.
    I was able to reach the file (Illustrator Application > Show Package Contents > Contents > Resources > Material Resources > DefaultSubstanceMaterials.) But when I delete them, the textures no longer load, impossible to reboot, try other versions, uninstall-reinstall. It always appears like that, I don't know what to do anymore. Impossible to reuse the materials. If you have a solution, I'm interested. Thank for reading :)

    1 vote
    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  11. Adobe help support pop up is so obstructive

    When using Adobe illustrator, the software crashes for a short amount of time and will redirect you in browser to the website of the learn and support of adobe. It makes the workflow slow, and its frustrating at the same time.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  12. User interface - Not keeping color choice on re-open

    The level of user interface color choice does not sustain itself on re-launch of the application

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  13. I saved my file. Next day I see, artboard 3 with all its contents have vanished!! I never deleted the page!

    I saved my file. Next day I see, artboard 3 with all its contents have vanished!! I never deleted the page!

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
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  14. Outline View is not working in v29.0

    When I try to switch from GPU Preview to Outline View, the screen flickers and remains on GPU Preview. The name in the menu changes, but the screen doesn't.

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  15. Menu selection of window stuck after clicking on "Font" without selecting further option

    After selecting the menu item "window" → "Font" (without the sub-menu) the menu freezes. No further access to the program possible. After ending the program (OS - option, not program option) the window with the document disappeared (without asking for saving), the menu remained on screen (see screenshot). Only forced ending worked.
    Illustrator 28.5
    Mac OS Sonoma 14.5
    MacBook Pro, M1 Pro, 16 GB memory

    3 votes
    3 comments  ·  Type, Fonts, Text  ·  Admin →
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  16. Intertwine unknots in places on Expand Appearance and PDF Asset Export

    In Illustrator 28.5 (macOS 14.5, intel)
    • Create intertwine from paths with 2 strokes (lower is black and greater weight)
    • Either use Object > Expand Appearance or use Asset Export to create PDF
    • Several crossings reverse on some Intertwine objects.

    2 votes
    3 comments  ·  Clipping, Intertwine  ·  Admin →
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  17. Distortions / pixelation when Space bar is held and mouse pointer moved

    When I press and hold space bar and move the mouse pointer to navigate the screen, the distortions / pixelation appear and make it it difficult to work. Please help. I tried reinstalling AI and ran windows update.

    OS: Windows 11 Home
    AI version: 29.0 (64 bit)

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  18. Spinning wheel when switching between documents if something is selected in the document.

    I've noticed that if an object is selected in any document then switching to that document will cause the spinning wheel of death for about 5-10 seconds. If nothing is selected then the switch will happen immediately, like it should do.

    Mac OS Ventura 13.6.1 running illustrator 28.7.1

    1 vote
    1 comment  ·  Performance  ·  Admin →
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  19. Bullets and Numbering characters disappear when outlining font

    As per my title - If I use bullets and numbering in a text box, when I outline the text in the text box the bullets and numbering completely disappear.

    50 votes
    25 comments  ·  Type, Fonts, Text  ·  Admin →
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  20. Illustrator desktop version 27.8 Error message [UKCO] after update on 8-3-2023

    I get the following error message upon starting up Illustrator desktop.
    "The operation cannot complete because of an unknown error. [UKCO]"
    The app opens and I can create a new doc but the message keeps popping up.
    For now I'm reverting back to a previous version.

    27 votes
    20 comments  ·  Launch  ·  Admin →
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