7710 results found

1. Layers’ colors get messed up when moving objects in and out of sublayers

   When moving an artwork onto another layer the indicator-color changes as expected. If the new layer however is nested in another layer, and the artwork is moved from the nested layer onto the parent layer, the indicator color remains the nested layers color.
   This can be fixed, by closing and opening the childview of the parent layer.
   Also this does not apply, if the artwork is moved directly onto the layer and not between existing artworks on that layer.

   01 - Artwork is moved onto a new layer
   02 - New layer is nested in an parent layer
   03 - artwork is moved from the nested layer onto its parent, but between existing artworks
   04- New layer is deleted, but indicator-color remains

   When moving an artwork onto another layer the indicator-color changes as expected. If the new layer however is nested in another layer, and the artwork is moved from the nested layer onto the parent layer, the indicator color remains the nested layers color.
   This can be fixed, by closing and opening the childview of the parent layer.
   Also this does not apply, if the artwork is moved directly onto the layer and not between existing artworks on that layer.

   01 - Artwork is moved onto a new layer
   02 - New layer is nested in an parent layer
   03 -… more

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   5 comments  ·  Layers  ·  Delete…  ·  Admin →
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2. Mouse button abnormally released/pressed

   OS: MacOS Sonoma 14.2.1
   GPU: Intel Iris Plus Graphics 655 1536MB
   Ai version: Adobe Illustrator 2024 28.4.1

   Hi,
   we are developers of an app with hotkey customizer running in background.
   The app works fine most of the time,
   while confronting some difficulties on interacting with Ai.

   The basic idea of the app is registrating key event observer to the system,
   then either intercepting the customized hotkey or leaving others to system for further transmission.

   However, after we register the listener,
   Ai seems sometimes skip the mouse-releasing event of a click,
   and then hanged in a "dragging" state until another click.
   (and hence moving the dragged object to other position, not surprisingly.)

   After a rough scan in this forum, we have found some feedbacks might be related (list below.)
   Is there any possible indications or suggestions to this kind of issue?
   Or is there any existing logic in Ai to intercept/interpret keys?

   We are tremendously eager to solve this issue for better user experiences and willing to give any help for debugging.
   Please let us know if any helpful info is needed.

   Details on the implementations and some observations:

   1. We call CGEventTapCreate with kCGHIDEventTap, kCGHeadInsertEventTap, kCGEventTapOptionDefault as parameters.
      The app works well with Ai when registering with NXKEYDOWNMASK | NXKEYUPMASK | NXFLAGSCHANGEDMASK and breaks when we add NXSYSDEFINEDMASK to it.

   2. The issue seems happen more frequently when clicking "in" the empty area of Ai objects than at the bounding edges.
      Also, it works correctly when elapsing long enough between pressing and releasing.

   3. Instead of the mouse-releasing event which should be sent right after the pressing event,
      our app observed an event of kCGEventTapDisabledByTimeout after a long delay.

   4. The issue exists regardless of the click being triggered with touchpad or a mouse (Logitech MX585)

   Feedbacks might be related:

   https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/41769175-mouse-tablet-issues-when-using-hej-stylus-in-comb
   https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/32054200-mouse-click-sticking
   https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/32538682-click-and-touch-release-problems-illustrator-cc-20
   https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42787823-clicking-an-object-force-drags-it-wherever-my-mous

   OS: MacOS Sonoma 14.2.1
   GPU: Intel Iris Plus Graphics 655 1536MB
   Ai version: Adobe Illustrator 2024 28.4.1

   Hi,
   we are developers of an app with hotkey customizer running in background.
   The app works fine most of the time,
   while confronting some difficulties on interacting with Ai.

   The basic idea of the app is registrating key event observer to the system,
   then either intercepting the customized hotkey or leaving others to system for further transmission.

   However, after we register the listener,
   Ai seems sometimes skip the mouse-releasing event of a click,
   and then hanged in a "dragging" state until another click.… more

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3. The sending back action will not work

   The function to send back on another object is not working.

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   1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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4. Exporting a batch of artboards as SVG results in wrong files

   I'm exporting multiple artboards as SVG using ⌘⌥E command and while artboard names are correct and the window previews are also fine I realized the exported files are wrong. The names are right but the content is not matching with the corresponding artboard. I'm on Illustrator 28.5 and the file has 28 artboards

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Variable Fonts with a Width axis don’t work in Illustrator unless the "space" glyph changes width

   Operating system:
   macOS Sonoma 14.1.1 (23B81)

   The version of Adobe Illustrator (desktop):
   Adobe Illustrator 2024 (28.2)

   The steps you were taking when you experienced the issues:
   I created a variable font with a width axis. The font works well in environments like web browsers, but the variable axis slider has no effect in Illustrator. This also affects variable fonts with a Width axis and other axes – none of the shaping changes of any axes are rendered in Illustrator.

   After some debugging and experimentation, I finally learned that the "space" glyph must change in its character width, and only then will Illustrator actually apply variable shaping changes.

   This is a problem for at least three reasons:
   1. Variable fonts are a useful way to prototype logos or wordmarks, and in such fonts, designers may not think to adjust the "space" glyph for width changes, because the character isn’t relevant to a logo design.
   2. Designers often prototype fonts with a few glyphs, and want to test results early in Illustrator. If they haven’t adjusted the "space" glyph yet, the font will appear to be broken, when it is in fact an Illustrator bug.
   3. It should be possible to make a variable font with a Width axis which affects some glyphs, but not necessarily the "space" glyph. It would be unusual, but it there is no reason it shouldn’t be a possibility.

   I’m happy to share test font files, but this forum doesn’t allow me to upload .ttf or .zip files.

   Your expected result and the actual result:
   • I expect variable axes to have an effect in variable fonts in Illustrator, especially when those fonts work elsewhere.
   • Illustrator doesn’t apply variable axis changes if the "space" glyph doesn’t change along the Width axis, if the Width axis is included.

   Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

   Operating system:
   macOS Sonoma 14.1.1 (23B81)

   The version of Adobe Illustrator (desktop):
   Adobe Illustrator 2024 (28.2)

   The steps you were taking when you experienced the issues:
   I created a variable font with a width axis. The font works well in environments like web browsers, but the variable axis slider has no effect in Illustrator. This also affects variable fonts with a Width axis and other axes – none of the shaping changes of any axes are rendered in Illustrator.

   After some debugging and experimentation, I finally learned that the "space" glyph must change in its character width, and only then… more

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. Allow to delete custom Scales in Dimension Tool Options

   I made a mistake defining a custom scale and now I can’t delete it. It stays there and reminds me of my mistake and messes up with my choice when I need to pick a proper one.

   How can I delete it without reinstalling the whole app of purging some settings in some file, buried deep in the extensive bowels Illustrator has?

   Then — I don’t need some of the default scales it has. How can I hide these, to go to my defined scales faster?

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7. Error with app.executeMenuCommand('Adobe Stroke Palette')

   en_US

   In the Japanese version of Adobe Illustrator, when I execute a script that selects the Window > Stroke menu, an error occurs. It executes correctly in the English (North America) version.

   

   Script to Execute

   try {
     app.executeMenuCommand('Adobe Stroke Palette') ;
   } catch(e) {
     alert(e) ;
   }
   

   Actual Result

   The following error occurs.
   
エラー: an Illustrator error occurred: 1346458189 ('MRAP')


   Expected Result

   Stroke panel is displayed.

   Steps to Reproduce

   1. Uninstall any non-Japanese version of Adobe Illustrator that is installed
   2. Launch Creative Cloud.app and set "Default install language" to Japanese in the Preferences
   3. Install and launch Adobe Illustrator
   4. Execute the script in the Script to Execute section

   Environment

   • macOS 12.6.7(Apple Silicon)
   • Illustrator 2019〜2024

   Not sure how long this issue has been present, but it is reproduced in Illustrator CS6.

   ---

   ja_JP

   日本語バージョンのAdobe Illustratorで ウィンドウ > 線 のメニューを選ぶスクリプトを実行すると、エラーが起こります。英語版English (North America)だと正常に実行されます。

   

   実行するスクリプト

   try {
     app.executeMenuCommand('Adobe Stroke Palette') ;
   } catch(e) {
     alert(e) ;
   }
   

   実際の結果

   次のエラーが起こる。
   
エラー: an Illustrator error occurred: 1346458189 ('MRAP')


   想定していた結果

   線パネルが表示される。

   再現手順

   1. 日本語版以外のAdobe Illustratorがインストールされている場合はアンインストールする
   2. Creative Cloud.appを起動し、環境設定で「初期設定のインストール言語」を日本語にする
   3. Adobe Illustratorをインストールし、起動する
   4. 実行するスクリプトセクションのスクリプトを実行する

   環境

   • macOS 12.6.7(Apple Silicon)
   • Illustrator 2019〜2024

   この不具合がいつからあるのかわかりませんが、Illustrator CS6でも再現します。

   en_US

   In the Japanese version of Adobe Illustrator, when I execute a script that selects the Window > Stroke menu, an error occurs. It executes correctly in the English (North America) version.

   

   Script to Execute

   try {
     app.executeMenuCommand('Adobe Stroke Palette') ;
   } catch(e) {
     alert(e) ;
   }
   

   Actual Result

   The following error occurs.
   
エラー: an Illustrator error occurred: 1346458189 ('MRAP')


   Expected Result

   Stroke panel is displayed.

   Steps to Reproduce

   1. Uninstall any non-Japanese version of Adobe Illustrator that is installed
   2. Launch Creative Cloud.app and set "Default install language" to Japanese in the Preferences
   3. Install and launch Adobe Illustrator
   4. Execute the… more

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   0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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8. Links not included in Package - Illustrator 2024 Bug

   When I package a file, the option to package images into a links folder is checked, yet it's not packaging them. This is happening on my home and work computer.

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9. Character line height has to be entered twice before it changes

   If I ever want to manually enter a specific line height for text, the first time I type it in and hit "enter" it automatically reverts back to auto (or whatever it was previously). I have to open the character panel again and do it a second time for it to actually change. This has been the case for awhile and makes no sense!

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10. DXF files exported with wrong scale

    DXF files exported with wrong scale, final dimensions exported totally different from my AI file.
    I'm working under mm scale 1:1 under illustrator.
    Version is 28.5.

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11. Direct selection tool doesn't work 90% of the time

    90% of the time when I use the direct selection tool (and I'm sure I am using the rght tool because the curser turns white as it should when this tool is selected) I can't manipulate anchors and instead am dragging the entire shape.

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12. Real-Time Drawing and Editing mode does not work for objects with both an effect and opacity mask added

    If an object has an opacity mask, Illustrator renders it correctly when the object is moved, the mask moves together with the object.

    But if you apply an effect to this object, Illustrator will keep the mask in place while the object is moved, as if it has the mask unlinked.

    On the other hand, if you unlink the mask for the object without the effect and try to move it — Illustrator will render it wrong again, as if the mask is linked, until you release the object.

    Please see the GIF attached and try the file yourself.

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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13. 3Dとマテリアルの膨張の仕様がいきなり変わった

    3Dとマテリアルの膨張を使用していたところ昨晩からいきなり膨張をかけた後のぷっくりした感じがなんだかのっぺりしました。端末を変えても結果は同じでした。支給対応を求めます。よろしくお願い致します。

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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14. フリーズ

    操作中、突然画面が暗くなりしばらくすると、イラレ画面に戻ります。戻ってからは、保存などをすることはできますが、イラレ上の操作が何もできません。

    1 vote

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    4 comments  ·  Performance  ·  Delete…  ·  Admin →
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15. Random extra lines generated along with results in 3D & Materials tool in vector mode.

    I am working on a logo for a client - generating metallic text elements for part of it. The tool works quite well, but I'm having an issue where I cannot get it to stop drawing seemingly random vector lines around the generated element.

    It seems to be persistent across EVERY setting. Bevel or inflate, raytracing or not, any quality, any DPI, any color space, reduce noise or not, it is independent of material - IDK what else to try. They are not selectable, I cannot do anything with these extra lines!

    It does go away when you turn vector off, but I need this logo to remain as a vector, because it will be printed in various sizes from business card to large banners.

    I'm kind of losing my mind here, I'm supposed to present this artwork to the client tomorrow and I don't think I can present it with these random lines!

    Additional note, if I drag that element into the graphic styles tab, and then try to apply it to another copy of the same element, it draws the exact same set of extra lines.

    Additional note 2: The extra lines don't seem to be present if I export the element as a 3D .usda file, but I can't seem to then reimport that to illustrator.

    I just updated illustrator and no change.

    I tried turning stroke off and generating an equivalent offset path to no avail.

    I am working on a logo for a client - generating metallic text elements for part of it. The tool works quite well, but I'm having an issue where I cannot get it to stop drawing seemingly random vector lines around the generated element.

    It seems to be persistent across EVERY setting. Bevel or inflate, raytracing or not, any quality, any DPI, any color space, reduce noise or not, it is independent of material - IDK what else to try. They are not selectable, I cannot do anything with these extra lines!

    It does go away when you turn vector… more

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    3 votes

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    10 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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16. Effect > Path> Outline Stroke only works if applied to an entire object, not to a stroke

    Sometimes when I am making a complex Appearance stack I want to start with a basic stroke, outline it, and do more stuff to it, but I cannot, because this only applies to the entire object. Please fix this. It's annoying.

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17. "Introducing keyboard s..." notification will not go away

    I keep getting a notification that's cutoff and won't go away. there's no close button and I cannot move the window. I get half of the message about "introducing keyboard s... While in text mode, press 'C...... B/U/I'....." How can I get rid of this notification?

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    1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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18. Copying elements undos artwork name changes

    Copying an element (regardless of what it is) will cause one of the artboards to change it's name.

    There doesn't seem to be an logic to which artboard gets changed. In one file with 30+ artboards the it was somewhere in the middle.

    The files are created using this template file: https://drive.google.com/file/d/1nzcO96j5o6T1Vanunp3_AF2Iq6wqefHs/view?usp=sharing

    System:
    MacBook Pro 16-inch, 2021
    Apple M1 Pro - 16 GB

    Illustrator: 28.5

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    1 vote

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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19. Pathfinder & Shape Builder: glitch when joining curvy shapes

    I'm trying to join two round shapes and I'm always getting unexpected shape glitches in the result path. I tried making this new shape using pathfinder and shape builder, but the results are the same.

    Sending before/after screenshots attached in outline view.

    Version 28.1 (2024)

    Please help!

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    2 votes

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    3 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is regulated by the size of the art processes and the precision value (measured in absolute values) one can edit in Pathfinder Options.

    Although vector paths stay continuous no matter how deep you zoom in, they are still stored on a canvas with rather finite coordinates, and all calculations are still very finite.

20. Retype does not work at all in Czech version of Illustrator CC 2024 (28.0)

    The Retype function does not work at all on Windows 10. All attempts end with the message Selection not recognized. It doesn't matter if it's a vector, a bitmap. It doesn't recognize anything. Not even Hello in Helvetica.
    On MacOS 13.4.1 the app displays possible similar fonts but you can’t select them, download them, nothing. Dead end.

    Nice work, Adobe!

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    6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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