Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7710 results found
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Crashes daily, usually over night. Can't keep loaded for more than 24 hours.
Windows 11, 65gb ram, 2tb ssd, desktop. Version of Illustrator is latest, always do updates and owned a subscription for 5-6 years.
Why am I here? I can't figure out this help system, or generally no help at all. I usually never file bug reports because I don't expect any support for my money and have grown desperate with the daily crashes and losing edits.
I am sorry if my description is limited, as the crashes usually occur over night. The computer is never put to sleep and only the screen saver is running. I have no add-ons. My installation…
1 vote -
Application crashes when pressing back arrow when inside symbol
OS: Windows 11 Home
AI Version: 27.8.1Context:
The application crashes when I press the "back arrow" button while editing a symbol. The symbol I tried to edit was one that I had created myself and added to the list of symbols.Steps:
1. Double click on the created symbol in the symbol menu to start editing it.
2. Click the back arrow in the top left, as seen in the picture provided.
3. The program will crash anytime that arrow is clicked.1 vote -
Constantly freezes up
Freezes and interface is unusable & menus to be inaccessible. Mac doesn't recognize it as "unresponsive.”
1 vote -
Pasting text from Microsoft Office does not work on Mac but works on PC
This has been an issue for quite a while on many different machines Mac OS version, and Illustrator versions over the years and is consistent. When copying text or vectors containing text like graphs from a Microsoft Office app like Excel, PowerPoint, or Word. Then pasting into Illustrator, the graphics and vectors are correct but the text is illegible in that it is corrupted in some way so it looks like symbols.
I know it works on Windows as this is my usual workaround in the past, but my main machine is a Mac and this is a very annoying…
1 vote -
I can't change stroke colour after I used the shape builder tool
After using the shape building tool to combine shapes together to create a specific shape and change the stroke to a colour with a specific stroke weight then later when I try to change the stroke colour it does nothing, it show up different when it's in isolation mode though. I've tried to add a thicker stroke line and that shows the new colour I've chosen behind the first colour so the shape developed two stroke colours in one and I have no idea how to fix it, even if I copy and paste the shape then try to change…
0 votesThe issue is no longer reproducible.
If you happen to have the same problem — please share the file with it.
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Converted text won't change color. Eyedropper nor manual change not working (even though "fill" panel picks it up)
I tried resetting everything, and updated Illustrator, which didn't help. Then I installed the new one and told it to remove old versions. So I now have the new illustrator 2024, and eyedropper still doesn't work. Exact same bug between versions of illustrator.
Note, it seems to specifically be happening with text, even after changed to outlines.
I saw a release note that this had been fixed yesterday, but I am having the issue right now, with the brand new install.
Macbook Pro Sonoma 14.3.1
1 vote -
Embedding images in SVG is not working
I'm trying to embed some images in my SVG. When I do the process by clicking on the menu option "Embed images", it looks like it's working, but after saving and closing the file, when I reopen it, the image is linked not embedded.
I tried with AI 2021 and 2024, but it also happened with other files.
1 vote -
Reduce History Panel Minimum Width
Please reduce the history panel minimum width.
Currently it's wider than (almost?) all of the history step names.Ideally this panel width could reduce to just show the icons of each history step.
Common actions like Move and Clear would benefit from icons better representing the changes made.
All the different type adjustments would also benefit from displaying their corresponding icons from their respective panels (font size, letter spacing, line height, paragraph alignment etc.)
Thanks for delivering the History Panel!
3 votes -
"Select a File Format to open file"
Multiple Illustrator files with vector polygons and linework from ArcGIS Pro are no longer opening properly and are instead prompting: "Select a File Format to open file" with "Text" or "ArcGIS - Adobe Illustrator" as options. Selecting either option opens an empty, blank file. How can I continue editing the original Illustrator files?
1 vote -
Brush palette inconsistent with Direct Selection Tool
I select a path drawn with the brush tool using Direct Select then click another brush. Sometimes the brush is applied to the path, sometimes it isn't, although the brush is shown to have changed as expected in the brush palette.
If the brush is not applied as described, when I deselect the path and select it again it reverts to showing the original brush.
I'm sure this has happened since the latest update (28.1, 64 bit, Win 10). I work with brush tool a lot and this is introducing a lot of irritation and wasted time to my projects.
1 vote -
Group Selection and Selection Tool move individual points and handles
When using the Group selection tool, I highlight an object by clicking it and then try and move it. Rather than moving the object highlighted, the tool selects a single point - grabs it - and I move that single point instead. This often leads to a crash of the application.
17 votesThe solution to this problem is to disable the dedicated 'Show handles when multiple anchors are selected' option in Preferences > Selection & Anchor Display.
Usually it is off by default and does not interfere.
However, when it’s enabled, Illustrator displays all handles for all selected art when Group Selection tool is used, and it can lead to accidental handle changes when moving the art.
If you have it disabled but still have problems — please comment back.
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Multipage PDF opens with incorrectly scaled links
I open all pages of a booklet PDF booklet (pages of the same size) with a setting "Import PDF pages as links for optimal performance". The opened file seems to look good and all the pages of a booklet display correctly. That's until I save and reopen the file. After reopening, the links become scaled randomly. The same happens after Rearrange All Artboards command. This bug messes up the results of Illustrator imposition extensions too.
The problem appears to be in Illustrator 28. Older version of 27 does not have this bug.
I am using Mac OS Sonoma Version 14.4.1…1 vote -
Bug generating previews when saving multiple artboards
When saving AI and EPS files using artboards, file previews (thumbnails) are not generated. All files display the preview of the original file. To rectify this, it is necessary to open and overwrite the files.
4 votes -
Dimension Tool Options dialog always uses points for Offset and Extension fields, even though document units differ
Dimension Tool Options respect my chosen Type and Stroke units, but ignore General units, when I open Options dialog or Properties.
If I choose, say, millimeters for my document, I want to define offsets end extensions in millimeters as well, not points.
Does not help if I set these in Document Setup as well.
Please make these consistent!6 votes -
Partage d'écran: «conversion des éléments déplacés au format EPS»
Lorsque j'utilise Illustrator avec le partage d'écran, déplacer une image et très compliqué.
Lors du déplacement d'une image, le pop-up « conversion des éléments déplacés au format EPS » apparaît plusieurs fois. Très souvent lors du déplacement d'une image, la connexion au Partage d’écran se coupe et il faut attendre un certain temps avant que la connexion ou Partage d’écran se fasse de nouveau.
Tous les autres logiciels de la suite, Adobe Creative Cloud fonctionne parfaitement. Je ne rencontre ce problème qu'avec Illustrator.
Illustrator est installé sur un Mac studio, 2023, avec une puce Apple, M2 Max et Sonoma 14.5
L'ordinateur utilisé…1 vote -
Shortcut for "New from template" does not always work on the home screen
Open a fresh instance of Illustrator 2024 mac, use the CMD+Shift+N shortcut to open the new from template window, close it and try again. Most often the shortcut does not work. This is also the case if the shortcut is used after closing a file and returning to the home screen.
5 votes -
Screen blinking bug
Screen starting blink after opened a tab for some times, making some irritations our eyes, it is only in Mac OS
1 vote -
2 votes
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GPUパフォーマンスが設定できない
Windows１１ Intel Core i７を使っています。
突然アニメーションズームができなくなってしまいました。・イラレを一度終了し、再度立ち上げる
・ＰＣの電源を一度落とし再度立ち上げる
・イラレ最新版（２０２４）をインストールする
・環境設定のパフォーマンスを設定する（そもそも「互換性のあるGPUは使えません」と出てきてクリックができなかった）
・NIVIDIA GPU最新版をダウンロードする（５５２．２２）
・イラレを一度すべてアンインストールし、インストールしなおす
・Adobe Bridgeのカラー設定を同期する設定にし直す等、検索で出たすべてのことを行ったのですがそれでも解決しません。いったいどうすればいいですか
1 vote -
Can't Link PDF
Cannot link PDF into an AI file. When opening the file an Unknown error is detected. Help us investigate further....
However opening Illustrator in a Intel based version on the M1 mac it will open without issue. However as this feature apparently is going to be removed it will cause major issues for me.
This needs to be fixed.1 vote
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