Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7710 results found
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App freezes when battery is low
The app freezes when the battery on my MacOS laptop gets low. However, it freezes in such a way that MacOS doesn't realize that the app is frozen.
3 votes -
Smart guides don't work
My smart guide isn't working, I tried every single way. Still didn't work, so frustrating.
1 vote -
New file closes when I create a document
Can't create a new file, the tab closes instantly and I can't choose the size and create it
1 vote -
Clip groups snap to grid by their clipped contents and not the mask
Snap to Grid option doesn't work properly for Clipping Masks.
Instead of snapping the boundaries of the Clipping Mask to the grid, Illustrator snaps to the grid the bounding box of the masked object hidden under the mask.8 votes -
Selection Tool Stops Functioning
The selection tool stops functioning when Illustrator has been open for a while. It will work as expected and then it will stop functioning, either not allowing me to select an object or group at all, or it will allow the select but then nothing happens when you try to click on a corner of an object to either move it or resize it. Opening and closing the file does no good. I have to close Illustrator and re-open it and the tool will start functioning again. It seems like a memory issue.
1 vote -
The interface UI font fails to follow the Windows system settings. A lot of serif fonts are used in
The interface UI font fails to follow the Windows system settings. A lot of serif fonts are used in Chinese, making it very difficult to distinguish.
The red part does not follow the operating system font, and the blue part correctly follows the operating system font. In Chinese Windows, the default font of the operating system is "Microsoft Yahei"
3 votesThe issue seems to be fixed in the latest builds.
Please check it and reply back if it’s still broken.
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Menu items missing
I guess this is a bug, but a lot of items are missing from the menus on my Illustrator. The ones I notice most are Window and Object, I'm not sure if stuff is missing from the other menus as well. I have everything up to date, and I'm on Windows 11, version 23H2.
1 vote -
Generative AI not working
Whenever I'm trying to generate something using the generative AI, it fails to generate and gives the following message shown in the picture. My Internet is totally fine but it still gives that message. Kindly help me with this problem!
Operating System: 64-Bit
Adobe Illustrator Version: 28.21 vote -
特定のデータで印刷ができない
あるデータで印刷をするとメーターが100％で止まってしまい、印刷ができません。
しばらく待ってもプリンターが反応せず困っております。（プリンターダイヤログにも表示されません。）これ以外のデータは正常に印刷可能です。
キャンセルを押すとフリーズしている様子もなく、普通に印刷キャンセルされます。
新規ドキュメントを作成し、コピー貼り付けしてみましたが、それも同じ症状です。データ自体は他に比べ極端に重いデータでもなさそうです。（41956KB）
また、他のPC環境でも試しましたがどのPCを使っても同じ症状で、
そのデータの中の一部パスデータをラスタライズしたり、データ自体をPDF化すると印刷が可能でした。
出来ればPDF化などせずに印刷をしたいです。
何か解決方法がございましたらご教示をお願いいたします。＜環境＞
PC：Windows 10 Pro
バージョン：22H2
プロセッサ：Intel(R) Core(TM) i7-8700T CPU @ 2.40GHz 2.40 GHzillustrator CC v28.5
1 voteThe team would need to see into the document and know about your printer. Please send both the file and the specs via sharewithai@adobe.com
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Center points vanish at a certain level of magnification
Above a certain level of magnification, the object's center point vanishes, which is an issue if that's what you are trying to zoom-in on.
This seems mostly to happen in artwork mode.
1 vote -
Illustrator Freezes when trying to scroll fonts
When text is highlighted, and I go to change the font and use the scroll bar on the right to scroll down, the program freezes indefinitely.
No custom fonts installed.
2021 Macbook Pro M1 running Sonoma MacOs 14.3.1 (23D60). No other applications open.
I used the MacOs Screenshot App to record the bug in action. However - when recording my screen, the bug does NOT happen. I tested this multiple times. Talk about the observer effect...
In order to capture the bug, I used my phone to record. I tested this multiple times. I'm attaching both videos below.
1 vote -
Name artboard is not added to the file name when exporting (jpg or png, etc.)
When executing the command "File - Export file as" and exporting, for example, to jpg, the name artboard 3 "preview" is not automatically added to the file name. Everything was fine in the previous version (26.3.1) of Illustrator.
95 votesDone (In Prerelease) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
This is fixed in 27.1.0 Prerelease build-GM candidate build 2, available in Creative Cloud Desktop Prerelease section.
As part of the fix, we have added suffix checkbox in ExportAs dialog to toggle on/off the functionality.
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Graph styling does not survive round-trip save to cloud
When I save a document locally containing a styled graph the graph styling sticks after updating the data. If the same file is saved to the cloud as an .AIC file when I update the data the styling is lost. Saving this file locally does not fix the issue – all styling has to be re-applied. This means I cannot use the cloud to keep template copies of my graph designs for future use.
1 vote -
Fix the error "The operation cannot complete because of an unknown error. (PARM)" when importing JPG files
You need to Fix the error "The operation cannot complete because of an unknown error. (PARM)" when importing JPG files
JPEG files work fine but not JPGs
1 vote -
AI & C4D launched together make Mac Sonoma freeze
Whenever AI 28.4.1 and Cinema 4D 2024.3.2 are open at the same time MacOS freezes and reboots. Has happened at least a dozen times. Apple M2 Max Sonoma 14.4.1.
1 vote -
When linking HEIC files with the HEIC extension on Windows, if the files are nested, they cannot be open
When linking HEIC (HEIF) files with the HEIC (HEIF) extension on Windows, there is a bug that if the files are nested, they cannot be opened in the link window.
https://community.adobe.com/t5/illustrator-discussions/illustrator-request-heic-files/m-p/14332214#M392729
WIndows 10
Illustrator v28.0 (2024)
https://www.dropbox.com/s/dc9u896fk981pmx/240104_heic_bug.zip?dl=0make heicbugorg01.ai
place the heic photo by link
make heicbuglinked02.ai
place the heicbugorg01.ai by link to heicbuglinked02.ai
close all app
open heicbuglinked02.ai
open(edit original) heicbugorg01.ai by link window
error message will shown2 votes -
When a group is set as a key object inside of the ungrouped isolation, Distribute Spacing treats some other groups as ungrouped
- Open the test file
- Isolate the group
- Select all
- Ungroup — now you have just <Objects> as the last step of isolation
- Click the leftmost group once with the Selection tool to make it the key
- Press Horizontal Distribute Space button in Align panel Ai will treat the last group as if it is ungrouped — but it is not!
Why do I do this at all? To distribute all objects inside of a group.
I can’t do this when it is grouped, so I select it first, then isolate (to avoid interaction with anything else on canvas), then ungroup…14 votes -
Symbol Sprayer
I'm using Illustrator 28.2. Since I've been using this version, the symbol sprayer is acting odd. No matter what size diameter I select, it always sprays a tiny symbol that I have to enlarge. Not that big of a deal, except, most of the time it sprays multiple symbols and I don't know this until I enlarge it. Anyone else experiencing this?
1 vote -
Enormément de latence
Je rencontre des problèmes avec illustrator. Mon ordinateur est équipé de Windows 10 et d'une carte graphique NVIDIA RTX A4500 à jour. Depuis la version 28.0 de l'application, celle-ci met beaucoup de temps à se lancer et lorsque cela se produit, je n'arrive pas à accéder à l'écran d'accueil où je peux choisir le type de plan de travail que je souhaite utiliser. Je suis contraint d'ouvrir directement un fichier depuis mon explorateur de fichiers, sinon l'application ne fonctionne pas. De plus, une fois que j'ai ouvert un fichier, il y a un temps de latence d'au moins 30 secondes,…
3 votes -
HEX Value can't overwrite spot colors in color palette
I set a global color (Spot or process doesn't matter) but if I try to enter any code in the HEX value field, I'm not allowed to type anything. I must first convert the color to CMYK or RGB with the appropriate button and only at this point I'm allowed to type the code in the HEX field
It would be much more practical to be able to insert the HEX code even without having to necessarily convert the color to CMYK or RGB first2 votes
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