8313 results found

1. Holding Shift ignores Snap to Grid when creating artboards

   When Snap to Grid is enabled, artboards now respect it, both when moved or get created... unless you hold Shift to constrain proportions when resizing or making it a square.

   Totally works for rectangles, I can see no reason to prevent artboards from behaving in a similar fashion.

   Here’s a somewhat similar request about these also misbehaving with smart guides:
   http://illustrator.uservoice.com/forums/601447/suggestions/46604530

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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2. Allow to change scale and precision, show/hide units for existing dimensions

   Once dimension is created, we can’t change some parameters of it: scale, precision, units displayed.
   We can open Dimension Tool Options and change these for NEW dimensions, but both Properties and Control don’t allow to modify existing ones.

   The only thing we can do is change these parameters, create a new dimension and then hit 'Apply to all' button in Quick Actions section in Properties (which should be a menu command as well: http://illustrator.uservoice.com/forums/333657/suggestions/49010378) — but what if we don’t need to change ALL the dimensions, but only some?
   Another thing is to delete a dimension and recreated it (but what if I have hundreds of these on canvas already?)

   Once dimension is created, we can’t change some parameters of it: scale, precision, units displayed.
   We can open Dimension Tool Options and change these for NEW dimensions, but both Properties and Control don’t allow to modify existing ones.

   The only thing we can do is change these parameters, create a new dimension and then hit 'Apply to all' button in Quick Actions section in Properties (which should be a menu command as well: http://illustrator.uservoice.com/forums/333657/suggestions/49010378) — but what if we don’t need to change ALL the dimensions, but only some?
   Another thing is to delete a dimension and recreated it… more

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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3. Le matériau 3D se transforme en image lorsque j'enregistre et rouvre le fichier

   Quand je fais du 3d matière, quelque fois cela se transforme en lien une fois enregistrer, fermer et ouvert le fichier. Malheureusement je ne peux plus connaitre l'effet que j'ai réalisé et plus le copier

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   2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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4. 割注指定の文字と通常の文字の間のカーニングおよびトラッキングができない

   「割注で2段に指定した文字」と「通常フォントサイズの文字」の字間をカーニングおよびトラッキングで広げることはできますが、詰めることができません。環境設定でトラッキング「100/1000em」で設定もしています。割注設定している文字の字間は詰めることはできるのですが…。

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   Need More Info  ·  2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. A width profile that is uneditable and rendered wrong

   Take a look at these two path; Illustrator says they have the same width profile, but it’s obviously not correct.
   If saved as Graphic styles — these do match.
   Paths match.
   Directions match (and simple reversing still looks different).
   The left-hand path cannot be edited with the native Width tool.

   I can edit these with Width Selector tool by Astute Graphics, but it makes the width changed in a different spot. Saving the style, clearing the appearance, reapplying the style — heals the bug. Deleting a leftmost segment... this keep the look the same (almost), but the bug gets healed — the native tool now works. It’d be very interesting to know, how it was created — but I don’t know, actually.

   Take a look at these two path; Illustrator says they have the same width profile, but it’s obviously not correct.
   If saved as Graphic styles — these do match.
   Paths match.
   Directions match (and simple reversing still looks different).
   The left-hand path cannot be edited with the native Width tool.

   I can edit these with Width Selector tool by Astute Graphics, but it makes the width changed in a different spot. Saving the style, clearing the appearance, reapplying the style — heals the bug. Deleting a leftmost segment... this keep the look the same (almost), but the bug gets healed… more

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   0 comments  ·  Strokes  ·  Delete…  ·  Admin →
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6. Illustrator freeze after navigating through opened files

   When i have two or more opened files and i navigate through Ctrl+Tab the first files remains open but no tool works except Ctrl+0 and then all starts working again...

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   Request to Contact Support  ·  4 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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7. Saving Process

   I recently updated my Illustrator, and I've encountered a new error. When I try to save my project, the saving process won't complete, and there are no options to cancel it. Also, it is not shown on the tasks panel. I have to open a new document and save that as a new file. After a few rounds of saving, the problem occurs again, and I have to force stop the app to prevent further issues with recovered documents.

   I would greatly appreciate your help in solving this problem. Thank you.

   3 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Share for review comments are misaligned - about 5mm off.

   Share for review comments are sometimes misaligned - about 5 mm below the actual comment.

   In the case of text errors usually few lines below the actual error-comment.

   Web interface shows the comments in the right place, but something bad happens when illustrator reads the comments back in. Its persistent in every illustrator version i have.

   The same bug keeps following me in different illustrator versions. I'm not sure what is causing this. One time i suspected some file specific bug, but it keeps reappearing in newly created files. Might it be related to bleed settings? I don't know. But this bug makes share for review feature quite ununseable for serious design professionals.

   Share for review comments are sometimes misaligned - about 5 mm below the actual comment.

   In the case of text errors usually few lines below the actual error-comment.

   Web interface shows the comments in the right place, but something bad happens when illustrator reads the comments back in. Its persistent in every illustrator version i have.

   The same bug keeps following me in different illustrator versions. I'm not sure what is causing this. One time i suspected some file specific bug, but it keeps reappearing in newly created files. Might it be related to bleed settings? I don't know. But… more

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   0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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9. Text captions in the Stroke popup panel in the Chinese build are missing

   Stroke panel text missing

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. SVG files open altered

    My files are continuously saving incorrectly. They look great when I save, but when I close out and open it later, things are not as they were. Anchors/handles jump out of whack, stylized effects disappear, rasterized images go blank or disappear; it is maddening. I cannot use this program if my files do not reopen as I saved them. They are exactly right when I hit save, but upon reopening, or opening in another program, they are altered in infuriatingly time-consuming ways.

    Possible related symptoms -- upon saving a file, Illustrator regularly tells me my file has been modified outside of Illustrator and asks if I would like to continue. I never open files in other programs which change them in any way. The only programs I use Illustrator files in is occasionally Photoshop, or when I upload them to be used with my 3D printer. I can open a brand new file, work on it, save it, work on it some more, not even leave the program, hit save, and get the message about it being modified elsewhere.

    My files are continuously saving incorrectly. They look great when I save, but when I close out and open it later, things are not as they were. Anchors/handles jump out of whack, stylized effects disappear, rasterized images go blank or disappear; it is maddening. I cannot use this program if my files do not reopen as I saved them. They are exactly right when I hit save, but upon reopening, or opening in another program, they are altered in infuriatingly time-consuming ways.

    Possible related symptoms -- upon saving a file, Illustrator regularly tells me my file has been modified outside… more

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    7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. The font with a name which has ampersand symbol cause wrong with exported SVG file

    If there is an ampersand in the name of the inserted font, the exported svg file is not able to open due to not escaped symbol&. In fact it should be escaped into &amp, otherwise error named EntityRef will appear. After editing the SVG file manually, everything goes well.
    For example, a font with the family name "FontA&B" is inserted in a file. When I export, the svg file show "font-family: FontA&B" instead of "font-family: FontA&B" or "font-family: "FontA&B" ". So the bug might be tricky. Hope it can be fixed. This does affect my work.
    Thanks.

    Ai Version 29.6.1.9
    System: Windows 11 24H2

    If there is an ampersand in the name of the inserted font, the exported svg file is not able to open due to not escaped symbol&. In fact it should be escaped into &amp, otherwise error named EntityRef will appear. After editing the SVG file manually, everything goes well.
    For example, a font with the family name "FontA&B" is inserted in a file. When I export, the svg file show "font-family: FontA&B" instead of "font-family: FontA&B" or "font-family: "FontA&B" ". So the bug might be tricky. Hope it can be fixed. This does affect my work.
    Thanks.

    Ai Version 29.6.1.9… more

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Properties Panel Content Missing in Illustrator v29.3

    Description of the Issue:

    After upgrading to Illustrator v29.3, the Properties panel no longer displays its full content. For example, when selecting a rectangle, the panel only shows "Rectangle" and "Quick Actions," while other expected options are missing. This issue persists even after clearing the cache, resetting preferences, and restarting the application.

    I downgraded to v29.2.1, and the Properties panel worked as expected. However, when I upgraded back to v29.3, the issue reappeared, confirming that this is specific to the v29.3 update.

    System Information:

    • Operating System: macOS 15.3.1
    • Adobe Illustrator Version: v29.3

    Steps to Reproduce:

    • Upgrade to Illustrator v29.3.
    • Open an existing file or create a new one.
    • Select an object (e.g., a rectangle) and check the Properties panel.
    • Notice that the panel does not display the full options as it did in v29.2.1.

    Expected Behavior:

    The Properties panel should display all relevant options for the selected object, as it did in v29.2.1.

    Actual Behavior:

    The Properties panel only shows limited options (e.g., "Rectangle" and "Quick Actions") and does not display the full range of properties for the selected object.

    Request for Assistance:

    Please investigate and address this issue in a future update. If a workaround is available, I would appreciate guidance on how to resolve this while using v29.3.

    Description of the Issue:

    After upgrading to Illustrator v29.3, the Properties panel no longer displays its full content. For example, when selecting a rectangle, the panel only shows "Rectangle" and "Quick Actions," while other expected options are missing. This issue persists even after clearing the cache, resetting preferences, and restarting the application.

    I downgraded to v29.2.1, and the Properties panel worked as expected. However, when I upgraded back to v29.3, the issue reappeared, confirming that this is specific to the v29.3 update.

    System Information:

    • Operating System: macOS 15.3.1
    • Adobe Illustrator Version: v29.3

    Steps to Reproduce:

    • Upgrade to Illustrator v29.3.
    • Open… more

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    6 votes

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    5 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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    Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is expected to be fixed in the latest Pre-release build 29.4.0.130. If this fix is going to be stable enough, it’d can be pushed into the next GA build.

13. Dimensions of newly created objects have numerous decimal places and don’t get adjusted afterwards

    1. After leaving the computer on for a week with software running in the background, when trying to draw a new rectangle, the dimensions will show numerous decimal places. Moreover, when attempting to adjust the dimensions afterward, the values will jump erratically.

    2. The background backup process of the software occupies main operational resources, resulting in lag.

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    Need More Info  ·  2 comments  ·  Performance  ·  Delete…  ·  Admin →
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14. Swatch Info renders a saved tint as yet another copy of the main global color

    The feature doesn't work correctly with tints for global colors.
    When a new tint of a global color is saved into Swatches, it gets displayed as an un-tinted one by Swatch Info, as the image shows.

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    7 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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15. Color blindness proof preview kills GPU, requiring restart

    Steps to recreate:
    Create a new document. Proof setup > Color Blindness (any type) > Proof Colors. Zoom in or out. The screen flashes and GPU preview if now off. It can not be re-enabled even if you disable Proof Colors. Restarting illustrator is required to get back GPU preview.

    System: Apple M1 Pro

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Expected to be fixed in Beta 30.6.0.75.

    Please try to update and check if the behavior is better.

16. Export As does not respect Large Canvas scale (Illustrator 29.2.1)

    If you are in a "large canvas" document, when using the "Export As" menu to export PNG(s), the resulting files are 1/10th the dimensions they should be. For example, if I have 100" x 100" artboards and export them at 72dpi, the resulting images should be 7200x7200 pixels, but they are only 720x720 (but still at 72dpi). This happens with "Use Artboards" checked or unchecked, and only seems to affect PNG export and not other file types.

    I'm not sure what version this first appeared in, but I know that previous versions of Illustrator behaved correctly.

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    7 votes

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    Resolved (Comments Open)  ·  5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. Adobe illustrator hangs up/not responding whenever the application is closed

    Whenever my adobe illustrator application is closed the hangs up for 5-10 seconds and enters "not responding" in windows before closing. This happens whether or not a file is open and has been replicated across user profiles in windows. Previous tickets with support for this issue are : ADB-39790766-X5M6, ADB-40236629-R6J6, and ADB-40751699-T0T2. I have uploaded logs from the adobe log collection tool under the following name: AdobeLogs20250711062022_057-win-GS.zxp and have a local copy as well if it is needed (unable to attach here).

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    3 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Expected to be fixed in Beta 30.6.0.27.

    If possible, please update and verify if the issue is truly gone.

18. Type on path doesn't slide smoothly anymore.

    Type on path doesn't slide smoothly anymore.

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    11 votes

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    Completed (Comments Open)  ·  7 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. Preview issues with Home recent files and Placed files not properly showing all artwork.

    Home recent files not populating with updated artwork previews. For example: I use a personal file template, make changes, save as new, and the new file does not populate an updated preview on the home screen. Second, when placing an AI file in another AI file some of the assets are missing in the place file and/or moved and distorted - even though when I open the original file everything looks fine.

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    Need More Info  ·  1 comment  ·  Other...  ·  Delete…  ·  Admin →
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20. Mouse cursor disappears on Windows 11 Insider Preview

    I opened Illustrator to work on a project and my mouse cursor disappears when I am in the workspace. I can't seem to get it back. It is just an illustrator issue since I can see my cursor fine in other programs.

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    43 votes

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    55 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We confirm that these issues have been found fixed in Windows Insider update 26085.1. Please upgrade your Windows to this version or above.