8371 results found

1. Use Artboards option disabled when exporting as PDF – even in new multi-artboard documents

   Description:
   In the current Illustrator version, the ‘Use Artboards’ checkbox in File ▸ Export ▸ Export As... ▸ PDF is greyed out and cannot be selected.
   This happens even in a new document with multiple artboards (e.g. 3 pages with simple shapes).

   Steps to reproduce:
   1. Create a new document with 3 artboards
   2. Add simple objects on each artboard
   3. Go to File ▸ Export ▸ Export As… ▸ Select PDF
   4. → “Use Artboards” option is greyed out

   Expected result:
   “Use Artboards” should be selectable so that Illustrator exports each artboard as a separate PDF file.

   Actual result:
   Option remains disabled; Illustrator exports a single combined PDF instead.

   Environment:
   - Illustrator version [29.8.2, e.g. 28.0.1 Windows 11]
   - Tested with and without PDF-compatible AI saving
   - No linked or embedded content involved

   Impact (Urgency):
   This issue prevents multi-page export workflows, critical in professional environments (e.g. signage, print production, packaging).
   It requires manual scripting or third-party tools to achieve basic multi-page PDF export, which significantly slows production and increases error risk.

   Please confirm if this is a known issue and if a fix is planned.

   Thank you - this is a critical production blocker for multi-artboard workflows.

   Description:
   In the current Illustrator version, the ‘Use Artboards’ checkbox in File ▸ Export ▸ Export As... ▸ PDF is greyed out and cannot be selected.
   This happens even in a new document with multiple artboards (e.g. 3 pages with simple shapes).

   Steps to reproduce:
   1. Create a new document with 3 artboards
   2. Add simple objects on each artboard
   3. Go to File ▸ Export ▸ Export As… ▸ Select PDF
   4. → “Use Artboards” option is greyed out

   Expected result:
   “Use Artboards” should be selectable so that Illustrator exports each artboard as a separate PDF file.

   Actual result:… more

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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2. Issue saving document on hard drive after creating a pattern swatch, file won't save or AI crashes. Cloud document saves fine!

   I keep recreating a pattern swatch to use on a social media image, and every time I go to save the document Illustrator either crashes completely or won't save the file and I have to start over again. Weirdly, saving to the cloud works just fine, it's only when I have to my hard drive on my brand new MacBook Pro. If I do any other work within the file, it will save. But if I create the pattern and use it within the file, the crash happens. Expected result is to be able to save the file on my hard drive and retain the pattern swatch in the file. Please help!!
   Macbook Pro - M4 Pro Chip
   Operating system: Mac Sequoia 15.5
   Illustrator: 2025 29.5.1

   I keep recreating a pattern swatch to use on a social media image, and every time I go to save the document Illustrator either crashes completely or won't save the file and I have to start over again. Weirdly, saving to the cloud works just fine, it's only when I have to my hard drive on my brand new MacBook Pro. If I do any other work within the file, it will save. But if I create the pattern and use it within the file, the crash happens. Expected result is to be able to save the file on my… more

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   7 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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3. "Learn the tools" popups appearing on their own

   The Learn popups for the tools on the tool bar keep appearing on their own whenever I am in the application. I have to wipe my mouse over them for them to disappear, just for them to keep popping up when I am using Illustrator. This continues to happen the entire time I am in the application.

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   3 votes

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   2 comments  ·  Learning and Help  ·  Delete…  ·  Admin →
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4. Bug - Cannot access Hands on tutorials

   I was doing the hands on tutorials and then I loaded into the app and the section for them was gone in my tutorials tab. I found the webpage online that allows me to launch hands on tutorials from browser https://www.adobe.com/learn/illustrator?tutorialType=inApp&learnIn=1 and it leads to the screenshot provided. I would love to be able to continue doing the hands on tutorials. I ensured that I have no VPN installed, I updated graphics drivers, and reinstalled Illustrator to no avail.

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   4 votes

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   1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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5. モノクロになってしまう

   illustrator2025
   Windows11

   Adobeクラウドに保存していたものを開くと「プレビューを終了できません。指定した処理を実行できませんでした」というポップアップが出てしまい、保存していたものがモノクロになってしまって編集もできない。クラウドの一覧で見ると正常そう。

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   3 votes

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   4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   最新の30.3一般リリースで修正されたとのことです。アップデート後、ご確認いただき、問題がまだ発生する場合はご報告ください。

   Claimed to be fixed in the latest 30.3 general release. Please update, check, and comment back if it still happens.

6. Illustrator crashes when I double-click a text to edit

   These are awful. You are awful. The program has closed 10 times. The reason is I don't want to double-click a text and edit it. I can't get it to work. You're screwed for the program. Every time I double-click a text and try to edit something, the program closes. The world's highest-earning software is a worthless software team.

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   1 vote

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Illustrator "froze" when adjust object in transform panel

   1. Mac Mini 2024 (Sequoia 15.5)
   2. Adobe Illustrator 2025 (29.6.1)
   3. Tried moving the selected object using "Transform" panel - X,Y value
   4. Adjusted the "Y value" by 1mm - the app dialog "Progress - Transforming Objects..." pop up and nothing happen, app just froze.

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   1 vote

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   Need More Info  ·  5 comments  ·  Performance  ·  Delete…  ·  Admin →
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8. Text is not working

   My textboxes are empty including those that use to have text in it. I can create or select and edit them but when I type something in, nothing appears. If I try to select a text layer thats connected to a group, it randomly changes to selecting the parent/group.

   2 votes

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   Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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9. Crashes immediately when adding a leader before a "tate-chu-yoko" text in vertical orientation

   Guaranteed immediate crashing upon adding a leader in the Tabs panel to a tabbed gap right before a character that's set as tate-chu-yoko.
   Now I have to use bad workarounds just to circumvent this...
   Hope it gets fixed soon.

   2 votes

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. 文字組みアキ量設定の動作不良

    1.お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    Windows10、Adobe Illustrator28.7.1

    2.問題が発生したときに実行していた手順
    Illustrator28.5以前で作成した添付の文字組み設定を、Illustrator28.7.1で開き、移動するなどすると前カッコが移動する。
    添付資料の文字組み設定を利用したテキストで、全角丸開始カッコのみ移動する。
    他の全角カッコでは問題なし。
    複数のPCで同様の症状が出る。

    3.想定していた結果
    4.実際の結果
    添付資料を確認ください。

    1件のデータ内に、上記の文字組み設定利用有無の文字列が混在しており、同様のデータが100件以上あります。大変困っています。
    現状は、Illustrator27.9.5で対処しています。

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    34 votes

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    Done (Available in Beta)  ·  12 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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11. App Lag when using Recolor

    I am working with Adobe Illustrator 29.7.1 on Windows.
    When using the Recolor dialog the app stops responding to any command or action I take outside from the artwork display.
    The app also doesn't inform me if there is a crash or that the app is not responding.
    Thanks in advance

    1 vote

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    Need More Info  ·  3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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12. Not able to trim or crop properly

    i am trying trim but its not working properly

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    2 votes

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    Need More Info  ·  1 comment  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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13. New document page dimensions resetting as I'm typing them

    Create a new document, type in desired page width, press tab to go down to the height field and suddenly it's reverted back to what was in those fields previously. Have to go back and re-enter the correct dimensions.

    There is a 2-page discussion about it here, including someone's video capture of it on page 1:

    https://community.adobe.com/t5/illustrator-discussions/new-document-size-value-resetting-in-adobe-photoshop-illustrator-amp-indesign-2025/m-p/14936407

    Been having the same issue here for a little while. Just been dealing with it, but it's rather frustrating.

    I'm on Windows 10, 22H2, Illustrator 29.2.1 (64-bit).

    12 votes

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    7 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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14. Selected an object in a bottom layer makes it render on top when exporting to TIFF

    When exporting to TIFF(doesn't happen when exporting to PNG), if I have text selected at the time, it appears at the front, when there should be layers above. I have attached a sample Illustrator file and resultant TIFF.

    Illustrator 29.8
    Windows 11 24H2 26100.5074

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    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Errors were detected but could not be corrected automatically. Please send the file to Adobe for further analysis.

    I have already tried to reset illustrator preferences, removed all unused brushed and patterns.

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    2 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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16. Glyph substitution not working in v28.7.1

    In v28.7.1, if the formatting of the character immediately before a glyph substitution is different, the glyph substitution does not work, and the default glyph is displayed instead. This bug occurs just by opening an ai file from a previous version. It's an extremely serious bug.

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    v28.7.1でグリフ置換が機能しない

    v28.7.1では、グリフ置換の直前の文字の書式が異なると、グリフ置換が機能せず、デフォルトのグリフが表示されてしまいます。このバグは、以前のバージョンのaiファイルを開いただけで発生します。非常に深刻なバグです。

    40 votes

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    5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It is confirmed the issue is indeed fixed in the Beta 28.7.0.65 and soon will be pushed into main build.

17. Message d'erreur à la création d'un motif dans illustrator

    Wacom sous windows
    Illustrator v29.7.1

    Lorsque je veux créer un motif d'après une illustration vectorielle que j'ai réalisée sous illustrator, j'ai un message d'erreur : "impossible de définir un nouveau motif d'après l'illustration active."
    Pouvez-vous m'aider car je suis bloquée dans mon travail. C'est très urgent.
    Merci beaucoup

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    1 vote

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    Need More Info  ·  4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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18. Bug Graphic Display Corruption Issue (Pixel Artifacts on Screen Only)

    Windows 11 Pro 25H2 build 26200.7705
    Intel i7-14700
    Memory 32 GB
    AMD Radeon RX 7600 8 GB
    Storage 2 TB
    Illustrator 30.1 (64bit)

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    We are experiencing a display issue when opening RGB graphic files. The content appears corrupted on screen, showing scattered or smeared pixel artifacts.

    In some cases, the issue is reduced or temporarily disappears when zooming in/out or scrolling the canvas. However, the problem is purely visual and does not affect the actual file data.

    When the file is saved or printed, the output is correct and shows no abnormalities.

    Please refer to the attached images for detailed visual examples of the issue.

    Windows 11 Pro 25H2 build 26200.7705
    Intel i7-14700
    Memory 32 GB
    AMD Radeon RX 7600 8 GB
    Storage 2 TB
    Illustrator 30.1 (64bit)

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    We are experiencing a display issue when opening RGB graphic files. The content appears corrupted on screen, showing scattered or smeared pixel artifacts.

    In some cases, the issue is reduced or temporarily disappears when zooming in/out or scrolling the canvas. However, the problem is purely visual and does not affect the actual file data.

    When the file is saved or printed, the output is correct and shows no abnormalities.

    Please refer to the attached images for detailed… more

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    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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19. Many issues in Illustrator 2025

    Hi everyone,
    I'm experiencing a range of serious issues in Illustrator 2025 when working with AI or PDF files (many of which originate as PDFs and are then converted to AI for editing). Here's a breakdown of what's going wrong:

    ⚠️ Main Problems:

    Error ID: -128 when pasting text
    Every time I try to paste text into a text box—whether copied from a browser, a PDF, or even another Illustrator file—I get an error saying:
    Can't paste the type. ID: -128
    This makes it impossible to replace or update any existing text areas.

    Can't move objects: transformation too large
    When trying to move a single element, I get an error:
    Can't move the objects. The requested transformation would make some objects too large.
    No idea why this happens—nothing is grouped, and I’ve checked that all layers are unlocked.

    Dragging text boxes stretches the text instead of resizing the box
    When I try to expand a text area, Illustrator stretches the text itself rather than increasing the box size. It seems like all text is stuck in Point Type mode, and switching it to Area Type doesn’t always work.

    Selection issues and erratic grouping

    Some objects can't be selected at all unless I use Outline mode.

    Clicking one object sometimes causes all nearby objects to move.

    Even though I haven't grouped anything, Illustrator treats random sets of objects as if they're linked.

    Save and export often fail or hang

    Saving the document often gets stuck or results in a corrupt file.

    Exporting as PDF, PNG, or SVG occasionally fails without an error or freezes Illustrator entirely.

    🧪 What I’ve tried:

    Clean reinstall of Illustrator 2025

    Resetting preferences

    Unlocking all objects and layers

    Copying elements into a new document

    Using older file formats (e.g., Illustrator 2020)

    Saving as SVG and reimporting

    Hi everyone,
    I'm experiencing a range of serious issues in Illustrator 2025 when working with AI or PDF files (many of which originate as PDFs and are then converted to AI for editing). Here's a breakdown of what's going wrong:

    ⚠️ Main Problems:

    Error ID: -128 when pasting text
    Every time I try to paste text into a text box—whether copied from a browser, a PDF, or even another Illustrator file—I get an error saying:
    Can't paste the type. ID: -128
    This makes it impossible to replace or update any existing text areas.

    Can't move objects: transformation too large
    When… more

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    3 votes

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    Request to Contact Support  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. Rotating an object with 3D Extrude & Bevel causes pixelation in v29.8.2

    I don't know if any user has raised this before, but the 3D Extrude and Bevel in Illustrator (29.8.2) has an issue. When trying to manipulate an object by rotating it, the object completely pixelates as it is adjusted. It's impossible to ascertain the positioning as it just becomes a massed blob of pixels whilst I am trying to position it. Whether positioning it manually, or by using the X,Y, Z sliders, the problem still persists. Zooming in doesn't work either (the pixellation just increases in size). See screen grab- as you can see, the item I am trying to manipulate is completely pixelated as and whenever I try to reposition it.

    The Classic version doesn't have this issue, and the object remains clear at all times. A shame as the new version has more features, but it's quite unusable because of this.

    Can you sort this issue out?

    I don't know if any user has raised this before, but the 3D Extrude and Bevel in Illustrator (29.8.2) has an issue. When trying to manipulate an object by rotating it, the object completely pixelates as it is adjusted. It's impossible to ascertain the positioning as it just becomes a massed blob of pixels whilst I am trying to position it. Whether positioning it manually, or by using the X,Y, Z sliders, the problem still persists. Zooming in doesn't work either (the pixellation just increases in size). See screen grab- as you can see, the item I am trying to… more

    2 votes

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    Need More Info  ·  1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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