Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7692 results found
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Illustrator CC 18 freezing on macOS High Sierra
Ever since upgrading to 2018 Illustrator, it frequently freezes my entire screen after performing simple actions such as moving or rotating objects. Have had to hard-reboot my MacBook Pro 2016 (Touch Bar version) several times which is obviously not good for the system. This is not an issue with any of the other Adobe CC apps I have installed, Photoshop/InDesign/Premiere Pro etc. all work perfectly fine. Please resolve this ASAP - I rely on Illustrator for my work.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator crashes when using the appearance panel or styles and effects.
Illustrator CC 2018 crashes with the blue screen of death especially when I am working on the appearance panel or effects drop down menu. Illustrator simply freezes, promoting that is not responding and in 5-10 seconds the system crashes. Please help! Need to meet deadlines.
1 voteRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedI am closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
1 voteResolved (Comments Open) · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
The top layer has an additional BLACK stroke applied that’s why the WHITE stroke on the artwork is not displayed. Please select Layer 1 from Layers panel and then from Appearance panel remove the Stroke.
Hope it helps.
Thanks & Regards,
Raghuveer Singh -
When maximizing Illustrator it extends beyond the screen borders.
I have a vertical dual monitor setup. At one time it was a horizontal setup, but that was in prior versions before version 22.0.1 64 Bit. Anytime I try to maximize on my 3840x2160 laptop monitor it will expand beyond the screen border. I have attached a screenshot. Only started happening since the last update. I have tried changing settings for my screens and within illustrator but it still doesn't seem to fix the issue. Can anyone help?
Thanks,
Aydia1 vote -
White lines appearing on the text when we apply Extrude and Bevel effects in 3D
White lines appearing on the text when we apply Extrude and Bevel effects in 3D. Is there any solution to fix this.
Version: Adobe Illustrator 22.0.1
Expected result: 3D effect of the text layer without white lines.
3 votes -
Pixel Preview stuck the Program
I have Illustrator cc 2018.
When I press Pixel Preview -
1. It does not show a pixel preview - it keeps show the vector preview.
2. It jams the software. You can't do any action, unless close the software. And than if you press pixel preview again - it will happen again.3 votesI am closing the ticket due to lack of response. I hope your issues is resolved.
If not, Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
type/color changes having difficulty taking
v.22.0.1 64-bit on win 10
never had these issues before today, but basically some changes are selectively not taking, are reverting back to previous. 2 examples:changed type font from Clyburn to Hummingbird (from Tk), change takes, saved work, then went to move type and reverts to Clyburn. so copied layer with Hummingbird, locked it, hid it, then made change, still switched back. closed/rebooted Illustrator, was back in Clyburn. however, made change and it finally took, however could not change between Hummingbird Regular and Bold.
working with ellipses in a logo in CMYK. placed ellipse with gradient stroke. copied layer,…
1 vote -
When I try to save a file, I am told my file is a "read only" copy
I use Illustrator version 20.0.0 (2015.3)
I have not experienced this problem until very recently.
After I have saved a file, when I make changes to it that I want to save, I am told I cannot, as it is a read-only copy.
I have already checked the properties of my file, and it is NOT "read-only."
1 vote -
DrawArt Suite issue on OS 10.13 and CC 2018
I'm using the AIDrawArtSuite to render objects in my plug-in.
This function works fine on windows and os x for CC, CC 2014, CC 2015, CC 2017 and CC 2018 except for macOS 10.13
On my macbook pro 2014 with a nvidia card and OS 10.13.2, the result is not correct.
If I'm disabling the GPU performance, the result is now correct.1 voteHi,
Since the issue was logged as Annonymous we cannot engage with you here.
Please get in touch with us at sharewithai@adobe.com so that we can engage on the issue. We would also like to invite you on to our prerelease program, this is an open program and all Plugin developers get early SDK to be prepared in time for all the releases. Link to join pre-release: https://adobe.ly/1o2SDsgWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Realign Canvas function blurs artwork
When using the function to realign/sort canvases — including the embedded artwork — the artwork is placed on subpixels, although it was pixel perfect before. This bug appears in the pixel-preview mode, no matter when on CPU or GPU mode.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Rotating Guides
After rotating a guide with any angle thats not a 90 degree one. Illistrator will not allow me to either rotate it again or move the angle guide. This feature does not work when zoomed in at at least 902% or higher. However, when I zoom out to at least 901% or small, it works normally again. This makes work a lot more time consuming constantly zooming in and zooming back out again.
2 votes -
Vectors and Paintstrokes Destroyed by Opening in AI CC
Files on Adobe Illustrator CS5 when opened in AI CC are totally distorted and altered. The live paint feature was eliminated from AI CC and so I assume this is why my lines are interpreted as choppy and broken even though they are coded as vectors is CS5. My paint strokes also have distortions and artifacts in them, making the piece unrecognizable from its former iteration and requiring hours of work in hopes of fixing it. The inability for simply being able to maintain old works from earlier versions of illustrator is a mind blowing oversight. AI CC is not…
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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separator preview
everytime I open CC2018 I get a dialog box where I need to disable the "separator preview" plug-in
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Inconsistent dot/comma stroke pulldown menus
just noticed something strange in the pulldown menu of the new Properties panel. The values for thickness are marked with a dot for decimals, while all the other panels use a comma.
In the picture you can see the pull down showing values with ".xx pt" while the stroke has a thickness of ",xx pt" (obtained through the Strokes panel)
This causes the 0.5pt selection in the Properties menu to make strokes with a 5 pt thickness, and NOT 0.5 pt.
(When I select the thickness through the regular Strokes panel it says 0,5 pt and ends up with 0,5…4 votes -
Expanding strokes lose ability to scale equally
After expanding a stroke, when I shift + transform and scale, it does not scale equally on all sides.
1 voteRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
AI 2018 slow, unresponsive - unusable - Downgrade to 2017 instructions please
Jerky, unresponsive, unbearable lag time, clicks buggy. Simply unusable
5 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks & Regards,
Raghuveer -
Select > Same > (Fill, Stroke, etc.) no longer working in charts
Adobe CC2018
When using the direct selection tool to select a single element of a chart or graph, Illustrator no longer responds to the Select > Same > ... commands. This is a feature we rely upon for everyday capabilities when styling charts. When I try the command, it does not select anything within the chart. If I ungroup the chart, or use the Select > Same > (options) with other Illustrator shapes, it works as normal. The problem surfaced immediately after I upgraded from CC2017 to CC2018.19 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Units not appearing when trying to re-size an artboard
Bug - units not appearing when trying to manually re-size and artboard
Your version of Adobe Illustrator - 22.0.1 (macOS High Sierra v10.13.1)
The steps you were taking when you experienced the issues - Trying to manually re-size an artboard since upgrade to High Sierra
Your expected result - units to appear
Your actual result - units not appearingSide by side expected/not expected results.
1 voteNeed More Info · AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) respondedHi,
Please see if Snap to Grid is on in your document? If yes then try turning that off and try again.
Launch Illustrator and check if it works and share the outcome with us .
Otherwise follow below steps :
> Click on finder , when you will click on finder on mac at the top you will see an option as “Go”
> choose Go > Go To Folder
> In go to folder , type ~/library
> choose application support/Adobe/rename the folder named as Adobe Illustrator22Settings to Adobe Illustrator21Settings.old
> go back to library folder where you got application support folder and scroll down
> Open the Preferences Folder rename the folder named as Adobe Illustrator22Settings to Adobe Illustrator22Settings.oldThanks
Nitish -
Preview on "save for web"
Illustrator CC 2018
iMac (Retina 5K, 27-inch, 2017)
macOS High Sierra 10.13.1My preview on "save for web" on 100% is not the same size of my illustrator preview ! Both are 600x250px
The preview "save for web" is smaller than reality
2 votes -
Find Font broken between OSX and Windows
Find Font is broken.
For a missing font it requests a different font for OSX and Windows for the same file. It has something to do with the family name or font name or something. The important thing is that it is inconsistent between OS and is impossible to determine the correct font due to this error. This is confirmed to be effecting many people.
Here is a link to a detailed explanation of what is going on with pictures showing the differences between operating systems.
2 votes
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