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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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6756 results found

  1. Justification attribute to center text in Illustrator API

    Why do Justification to aiCenter and Align Center produce different results?
    Given myLabel string with at least one line break character in it, when I use JavaScript code like this...

    Set myFrame = textGroup.TextFrames.Add
    myFrame.TextRange.CharacterAttributes.Size = defaultFontSize
    myFrame.TextRange.CharacterAttributes.TextFont = appRef.TextFonts.Item(nameOfFont)
    myFrame.Contents = myLabel
    myFrame.Paragraphs(1).ParagraphAttributes.Justification = 2 ' aiCenter
    myFrame.Position = Array(myXPos, myYPos)

    ...the lines of text are not centered with respect to each other.

    Is there a way, using the JavaScript API, to achieve text-centering of multiple lines in a text frame?
    If not, I'd like to request a new paragraph attribute to the JavaScript API to accomplish this function.…

    2 votes

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    2 comments  ·  SDK and Scripting  ·  Admin →
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  2. Illustrator suddenly switching to CPU preview, GPU preview greyed out

    My little research has shown that the preview mode changes when zooming if the cmyk document contains cmyk images. In a cmyk document with rgb images or an rgb document with rgb/cmyk images, there is no gpu to cpu preview switching when zooming. To reproduce the bug, the document must include multiple images in order to impact performance during scaling. My system: i5 8400, 32 Gb, GTX1650 with latest Studio Driver installed, Asus PA329C, windows 11 Build 22621.1265, Illustrator 27.3.1 Here's what it looks like on my system.

    3 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. Ai crashes (hangs) after installing (and selecting) Google Noto Color Emoji font!

    Since Ps has added NCE (Noto Color Emoji) font, Ai doesn't recognize it! I downloaded the font from GFont (NCE v2.038). After installing (for "All users"), whenever I select the NCE font in Ps or Ai, those apps crash (hang)!

    If I uninstall the font (which I downloaded from GFont, not the Ps native installed one) and reinstall Ps, the font works OK, but again it doesn't appear in the Ai font list!

    I posted some screenshots there:
    https://community.adobe.com/t5/illustrator-discussions/google-noto-color-emoji-font-in-ai/td-p/13523581

    7 votes

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  4. Illustrator crashes when you change document color mode from RGB to CMYK and from CMYK to RGB

    Illustrator crashes when you change a document color mode from RGB to CMYK, if the file was created in RGB and contains vector objects. If the file was created as CMYK and you try to change it to RGB, Illustrator crashes too.

    1. MacOS Ventura 13.1
    2. Illustrator 27.2
    3. Explained in the problem description
    4. Expected result - change color mode of the document. Actual result - application crashes.
    5. Attached a video and report from Apple
    5 votes

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    4 comments  ·  Other...  ·  Admin →
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  5. Copying tables from InDesign and only the text pastes in Illustrator

    Hello, I used to be able to copy a table I created in InDesign and copy and paste it into Illustrator with all of the formatting being the same. Now when I go to paste a table, all of the table formatting is missing and it's just a big block of text. Please fix this soon as my company does this on a day-to-day basis for our images. I attached an image of what it looks like when I paste the table in Illustrator.

    12 votes

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    5 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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    Under Review  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Illustrator team is working on a fix for this issue. Meanwhile you can use the below workaround to paste the table as it was before.


    Before you copy the table in InDesign, create a path object along with table and then copy from InDesign and Paste in Illustrator. This forces the PDF route for copy/paste between ID and AI

  6. language translation problem in Illustrator Actions

    If you define the swatch none in Actions (in the Englisch version),
    in the Dutch version you get the message: the swatch can not be found
    (message in Dutch: Het staal kan niet worden gevonden)
    In the Dutch version swatch none = geen

    1 vote

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    Under Review  ·  3 comments  ·  Actions  ·  Admin →
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  7. Dashed lines not working

    I am running Windows 10 Pro 22H2 and using AI Version 27.5.

    I am trying to add dashed lines to a line segment which has the colour R165 G25 B130, they are also on the same sub-layer. I select the setting to add it but it does not visually appear dashed.

    However, it does work on another similar line of a different colour.

    I also cannot change the colour of the first line as well.

    The video attached shows the issue.

    How can I fix this issue?

    1 vote

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    3 comments  ·  Strokes  ·  Admin →
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  8. Merge Swatches not working

    Selecting 3 identical Swatches, and choosing 'Merge Swatches' should result in 1 Swatch that is applied to all objects that were colored by the 3 identical swatches.
    But in Ai, the 3 Swatches remain,

    1 vote

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    3 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  9. unwanted layer merge

    Computer 1 creates a file with 4 layers (Print, reg marks, thru-cut, crease)
    Computer 2 opens file and all layers have been merged onto 1 single layer. In fact the other layers don't even exist anymore. Also everything in the merged layer has a clipping mask over it?
    Yet when computer 1 opens the file again all the layers are still there.

    Same versions of illustrator on computers 1 & 2.

    1 vote

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    5 comments  ·  Layers  ·  Admin →
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  10. AI2023 can't open the PDF files exported from Packmage

    Hello, I have been using Packmage CAD to generate PDF vector graphics (which only contain vector information, including layer information from AI files), and have always been able to open and edit them in AI, even in Illustrator v26.5.3. However, the latest version of Illustrator 2023 is giving me an error. Could you please help me fix AI2023 or make it compatible with the old version of PDF?

    1 vote

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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  11. Opentype-SVG no longer rendered correctly in 2023

    I have some Opentype-SVG fonts that render correctly in MacOS with Pages/Number/Keynote, MS Word/Excel/Powerpoint, in Chrome, and LibreOffice (Mac/Linux). That's several font rendering engines.

    In Illustrator 2023, however, they were rendered stretched horizontally (as if the SVG occupy the full space ignoring side-bearings). The spacing issues is even worse for SVG glyphs with standard ligatures --- the SVG occupies only the space of one character.

    I have used OT-SVG fonts in Illustrator before, and I don't recall seeing strange behaviour like this. Could this please be fixed?

    1 vote

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    3 comments  ·  Type, Fonts, Text  ·  Admin →
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  12. Pencil Tool - unknown error - Illustrator 27.5

    Whilst working and switching to the pencil tool I get an unknown error warning, and have to quit the program to try and fix it.

    1 vote

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    3 comments  ·  Tools  ·  Admin →
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  13. Upgrade 25.4.6 Not export dxf

    Upgrade 25.4.6 Not export dxf
    MacoS 10.14.6

    33 votes

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    15 comments  ·  File Save, Import and Export  ·  Admin →
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  14. Artboard Snapping is broken when creating a new artboard

    If you're creating a new artboard, you can snap the edges of the artboard to previously created artboards.

    However, if you hold SHIFT to constrain proportions (handy if you're making social size assets for example), the snapping no longer works, even though you'll still see the snapping points.

    Furthermore, when you constrain proportions, the artboard location will be a decimal point, meaning if you Export For Screens, you'll get extra pixels added to your artboard thanks to a different unrelated illustrator bug.

    Video attached.

    AI version 27.5
    MacOS Ventura 13.2.1

    2 votes

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    2 comments  ·  Snapping  ·  Admin →
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  15. Glitchy Selection of simple rects, freezes, lags

    I haven't used Illustrator for some years.. you can check my previous posts with great ideas and upvoted.

    And now I just back to Illustrator, installed it trial on a fresh macOS MacBook and got this lags, video attached.
    I just created empty document, with a couple rects and when I try to select any it lags like a crazy, everything is jumps, freezes etc.

    I found also the same here https://www.youtube.com/watch?v=NVi62donWCw

    I have latest macOS up to today and just installed Illustrator firstly on my MacBook Pro M1.

    3 votes

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    0 comments  ·  Selection  ·  Admin →
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  16. ファイルの書き出しが【不明なエラー】のため操作を完了出来ない。

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  17. Find/Replace Fonts hangs/spins/beach balls when try to replace with system font

    Find/Replace Fonts hangs/spins/beach balls when trying to replace missing font with system font. This also happens when trying to viewing any of the local system fonts. Can only force quit Illustrator and cannot replace the missing font. If you open the NHS Spring VG 2023 Quarter Page Ad.pdf file in Illustrator and try to substitute the font with the Adobe Font GarageGothic it is not possible. - macOS Monterey Version 12.5.1 Apple M1 chip with Adobe Illustrator 2023 version 27..1.1

    2 votes

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    8 comments  ·  Type, Fonts, Text  ·  Admin →
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  18. 四角の描画がおかしい

    ドラッグして四角を描こうとしたら、こうなってしまいます。

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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  19. Using Color Guide causes Illustrator to crash

    When selecting a harmony rule in the "Color Guide" window Illustrator crashes time and time again. I'm running Illustrator v.27.4.1 on an M1 running Ventura 13.2

    1 vote

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    3 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  20. Illustrator turning all PNGs into negatives (with or without yellow background) after saving and reopening document

    I'm on Windows 10 pro, version 21H1. The version of illustrator I have is 26.3.1.
    When working on a document, CMYK or RGB, in illustrator with my Adobe color settings synced across all programs, all PNGs whether 16 bit or 8 bit turn negative. I've attached before and after screenshots.

    I've never had this happen before and I work with PNGs everyday, I spoke to and adobe support rep yesterday and gave them an AI filer where I tested PNGs vs JPEGs out. JPEGs are totally fine, only issue is with placing PNGs and I rather place a PNG than…

    23 votes

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    21 comments  ·  Images, Links  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.0.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

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