8259 results found

1. Navigator is not navigating

   Illustrator 30.2.1. Macbook

   In the Navigator panel so I can see my artboard and all the items in it. But when my view is for example in the upper right corner, and I click on the lower left corner, because I want my view to pan over there, it only brings me a little bit more to the left. It seems like a big bug and the Navigator is now sort of useless. In previous Illustrator editions it was working perfectly.

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   Need More Info  ·  5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. Multipoint Freeform Gradients Uneditable

   Randomly all gradients in Illustrator with multiple points become uneditable, I cannot click on "Edit gradient" button and if I manage to it does nothing. Point on gradient temporarily come up when in Gradient panel, but disappears when I click off. I have reset the application numerous times.

   4 votes

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   Need More Info  ·  4 comments  ·  Gradients  ·  Delete…  ·  Admin →
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3. Illustrator 30.6 repeatedly requests macOS "Access data from other apps" permission on every launch

   Every time Illustrator is launched, it triggers a dialog asking for "permission to access data from other apps" that requires a click to continue working. Every time! This is nuts. Granting this permission once should be enough.

   Illustrator (30.5.1, MacOS Sequoia 15.7.7)

   3 votes

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   2 comments  ·  Launch  ·  Delete…  ·  Admin →
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4. Transparency mask bugs with "Gaussian Blur" effect applied inside the mask

   I've got an object with a transparency mask applied which contains a "Gaussian Blur" effect, when I want to align it with the Properties panel"(copy of the first object - pasted on second object), the effects change totally (I need to change the blur from 80 to 30 to have nearly the same effect.

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   2 votes

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   Need More Info  ·  7 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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5. Image Map URL Links Disappear in PDF Export

   Issue occurs in Illustrator 2025 (29.6) and later versions

   Description:
   URL links configured through the Attributes panel’s Image Map feature are not preserved in exported PDFs, despite enabling the “Preserve Hyperlinks” option in PDF export settings.

   Steps to Reproduce:
   1. Create a new document
   2. Create an object (e.g., rectangle, text, etc.)
   3. Select the object and enter a URL in the Attributes panel → Image Map
   4. Create a new layer above the current layer
   5. Export as PDF with “Preserve Hyperlinks” enabled in export settings
   6. Open the exported PDF in Adobe Acrobat

   Expected Result:
   URL links should be clickable and functional in the exported PDF.

   Actual Result:
   URL links are missing/non-functional in the exported PDF.

   Root Cause:
   This bug occurs specifically when there is an additional layer positioned above the layer containing the object with the image map URL. Objects on layers without overlying layers export hyperlinks correctly.
   The issue occurs even when “Create Acrobat Layers” is unchecked.

   Workaround:
   Merge all layers into one before exporting to PDF.

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   イメージマップのURLリンクがPDFで消失する

   おそらく Illustrator 2025 (29.6) 以降で発生

   属性パネルのイメージマップでURLを設定し、PDFで書き出し設定で「ハイパーリンクを保持する」にチェックを入れても、PDFでURLリンクが消失してしまいます。

   再現方法
   1. 新規ドキュメント作成
   2. オブジェクトを作成
   3. 属性パネルのイメージマップでURLを入力する
   4. 新規レイヤーを上に作成（ここがバグ発生要件）
   5. PDFを書き出す。その際に「ハイパーリンクを保持する」をチェックする
   6. PDFをAcrobatで開き、URLリンクが消失していることを確認する

   発生要件
   該当オブジェクトがあるレイヤーの上に別のレイヤーがあることでバグが発生します。該当オブジェクトがあるレイヤーが一番上にあると発生しません。
   「Acrobatレイヤーを作成」をOFFにしても発生します。

   回避方法
   すべてのレイヤーを1つに統合します。

   Issue occurs in Illustrator 2025 (29.6) and later versions

   Description:
   URL links configured through the Attributes panel’s Image Map feature are not preserved in exported PDFs, despite enabling the “Preserve Hyperlinks” option in PDF export settings.

   Steps to Reproduce:
   1. Create a new document
   2. Create an object (e.g., rectangle, text, etc.)
   3. Select the object and enter a URL in the Attributes panel → Image Map
   4. Create a new layer above the current layer
   5. Export as PDF with “Preserve Hyperlinks” enabled in export settings
   6. Open the exported PDF in Adobe Acrobat

   Expected Result:
   URL links should… more

   28 votes

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Having a layer above the layer with hyperlinks now works as expected in Beta 30.0.0.114

6. Color Mixer in Control and Properties panels gets broken after using Tab

   The Color Mixer in Properties and Control works oddly. Here, I try to navigate my fields with Tab, and then drag one slider — boom, it all breaks: sliders vanish, active fields become visually inactive, closing it becomes very hard...

   I feel like it started happening when the generative virus put its tendrils into Ai.

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   22 votes

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   24 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Expected to be fixed in Beta 30.7.0.63

   If it works there as it should, and especially if it doesn’t — please comment.

7. Drop shadows in .ai files hide original object

   When drop shadows are applied to placed images and the file is saved, only the drop shadow shows up both in the preview on MacOS, as well as when importing to InDesign or Photoshop. RGB or CMYK (in Illustrator) doesn't matter, the placed object is always missing.

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   2 votes

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   Need More Info  ·  3 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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8. Memory error after exporting in EPS (ID -108)

   On Illustrator 30.6 every time I export a multipage file to eps format, every artboard as a single file, the file exported are ok, but if I return to the original AI file to save the changes I receive a memory error (see the screenshot) then is not possible to save the AI file no more, and I have to use the SAVE AS command to save a new AI document from the original.
   This bug appeared in Illustrator 30.6

   iMac PRO 2017 3.2 GHZ
   MacOS 15.7.7
   Radeon Pro Vega 56 8 GB

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   3 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team is able to reproduce it and is going to fix it. Thank you for the report!

9. "Save each artboard to a separate file" creates AI files with hidden layers and missing linked files

   Adobe Illustrator 2026
   30.6.0 (Windows 11)

   I discovered an issue when saving an Illustrator document with multiple artboards as separate AI files.

   1. Create an Illustrator document with multiple artboards.
   2. Place artwork on each artboard, including linked images/files.
   3. Go to File > Save As.
   4. Choose Adobe Illustrator (.ai).
   5. Enable "Save each artboard to a separate file".
   6. Save the files.

   Expected result:
   Each generated AI file should contain all artwork from the corresponding artboard, with all layers remaining visible and all linked files preserved.

   Actual result:
   When opening the generated AI files in Illustrator, the files initially appear to be empty.

   After investigating, I found that:

   • The artwork is actually present, but the layer visibility (eye icon) is automatically turned off in the generated AI files.
   • Once the layer visibility is enabled manually, the artwork becomes visible again.
   • Linked files (placed images/artwork) are not included in the generated AI files, even though they are present in the original document.
   • When opening the generated AI files in Adobe Acrobat, the complete artwork is visible, including the linked content shown in the PDF preview. This indicates that the PDF compatibility data is present, but Illustrator does not correctly reconstruct the editable document.

   Additional information

   • The original Illustrator document opens and behaves normally.
   • The issue only occurs when using File → Save As → Save each artboard to a separate file.
   • The behavior is reproducible with my documents.

   This appears to be a bug in Illustrator where the "Save each artboard to a separate file" function incorrectly changes layer visibility and does not correctly preserve linked content in the editable AI data, while the embedded PDF preview remains intact.

   I would appreciate it if Adobe could investigate this issue, as it makes the "Save each artboard to a separate file" feature unreliable for production workflows.

   Adobe Illustrator 2026
   30.6.0 (Windows 11)

   I discovered an issue when saving an Illustrator document with multiple artboards as separate AI files.

   1. Create an Illustrator document with multiple artboards.
   2. Place artwork on each artboard, including linked images/files.
   3. Go to File > Save As.
   4. Choose Adobe Illustrator (.ai).
   5. Enable "Save each artboard to a separate file".
   6. Save the files.

   Expected result:
   Each generated AI file should contain all artwork from the corresponding artboard, with all layers remaining visible and all linked files preserved.

   Actual result:
   When opening the generated AI files in Illustrator, the files initially appear to… more

   2 votes

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   Need More Info  ·  2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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10. Adobe Illustrator 2026 Crashes with Uncompressed TIFF (Compression: None)

    Dear Adobe Illustrator Engineering Team,

    I am reporting what appears to be a compatibility regression or TIFF parsing issue that causes Adobe Illustrator to crash consistently when opening documents containing specific TIFF images saved with Compression = None (Uncompressed TIFF).

    Adobe Illustrator 2026 on Windows
    Standard TIFF, no compression
    Interleaved (RGBRGB) pixel order
    IBM PC (Little Endian) byte order

    Illustrator crashes immediately when opening or placing TIFF files saved without compression.

    The same files become fully functional after being re-saved using LZW compression, without any changes to image content, dimensions, color mode, bit depth, or metadata.

    This behavior strongly suggests that the issue is related to Illustrator's handling of the uncompressed TIFF encoding path, rather than the image data itself.

    Reproduction Steps
    1. Create or export a TIFF image.
    2. Save using:
    Compression: None
    Standard TIFF format
    Place the TIFF into an Illustrator document, or open an existing Illustrator file containing the TIFF.
    Illustrator immediately crashes or closes without warning.

    Control Test
    1. Open the same TIFF file in Photoshop.
    2. Re-save the file using:
    Compression: LZW
    Reopen the Illustrator document.

    Result: Illustrator opens normally and the image is rendered correctly.

    Expected Behavior
    Adobe Illustrator should maintain compatibility with TIFF files saved using Compression: None, as this is part of the TIFF specification and has historically been a standard format used in:

    Print production
    Publishing workflows
    Archival imaging
    Legacy design projects
    Prepress environments
    Actual Behavior
    Immediate application crash.
    No meaningful error message is displayed.
    The issue is fully reproducible.
    Switching only the TIFF compression method from None to LZW resolves the problem.
    Business Impact

    This issue has a significant impact on long-term project compatibility.

    My organization maintains a large archive of historical design projects that contain numerous TIFF assets saved without compression. These files were created over many years and remain part of active production workflows.

    Because Illustrator cannot reliably open these files, we are forced to:

    Locate the original TIFF assets.
    Batch-convert legacy images.
    Rebuild or repair historical project files.

    This creates unnecessary production delays and introduces risk to archived projects that should remain fully compatible with current Adobe software.

    Technical Observation

    Based on testing, the crash appears specifically linked to TIFF files using:

    Compression = None (Uncompressed)

    while TIFF files using:

    LZW
    ZIP

    appear to function normally.

    This may indicate an issue in Illustrator's TIFF decoding routine, memory allocation process, or compatibility handling for uncompressed raster data.

    Request

    Could the Illustrator engineering team please:

    Investigate support for uncompressed TIFF files.
    Verify whether this behavior is a known issue or regression.
    Restore compatibility with TIFF images saved using Compression: None.
    Provide guidance regarding any temporary workaround beyond manual conversion of legacy assets.

    I would be happy to provide sample TIFF files and crash logs if needed to assist with debugging and reproduction.

    Thank you for your time and for continuing to improve Illustrator's reliability and backward compatibility.

    Best Regards,

    Mohamed Zakaria
    Graphic Designer & Brand Consultant

    Dear Adobe Illustrator Engineering Team,

    I am reporting what appears to be a compatibility regression or TIFF parsing issue that causes Adobe Illustrator to crash consistently when opening documents containing specific TIFF images saved with Compression = None (Uncompressed TIFF).

    Adobe Illustrator 2026 on Windows
    Standard TIFF, no compression
    Interleaved (RGBRGB) pixel order
    IBM PC (Little Endian) byte order

    Illustrator crashes immediately when opening or placing TIFF files saved without compression.

    The same files become fully functional after being re-saved using LZW compression, without any changes to image content, dimensions, color mode, bit depth, or metadata.

    This behavior strongly suggests… more

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    2 votes

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    Under Review  ·  3 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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11. DXF import size issue 2026 that works in 2024

    Opening DXF in latest version 2026 at original size or 1:1 does not work, results are close but not exact. Works fine in version 2024. However, if saved as a PDF from 2024 with accurate sizes, when opened in version 2026 the size is not accurate, a few thousands off. Have many files that were created using 2024 and if I need to make adjustments for any reason opening in 2026 will result in size issues.
    Windows 10 64 gb ram.

    2 votes

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    Need More Info  ·  4 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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12. Shapes move when scaling

    Window 11 Pro
    Ai verion: 30.6

    Make a square and add a stroke. Align stroke to center. Grab the top path with selection arrow and pull down. The square will decrease in size but the bottom of the square will move down a little. It should stay in place. This happens with outside aligned stroke as well, but not inside.

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    Need More Info  ·  2 comments  ·  Strokes  ·  Delete…  ·  Admin →
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13. メモリ食い過ぎ。強制終了せざるを得なくなる。新機能や生成AIはいらないから安定を希望する。

    メモリ食い過ぎ。強制終了せざるを得なくなる。新機能や生成AIはいらないから安定を希望する。使用するかしないか選択できるような改善が必要。

    2 votes

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    Need More Info  ·  2 comments  ·  Performance  ·  Delete…  ·  Admin →
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14. New Glitch in Smart Guides, highlighting perspective grid-like points

    Theres a new update glitch in smart guides, when I have an object selected, a bunch of perspective grid-like highlights.

    This setting is connected with object highlighting in smart guide settings. If i shut off object highlighting in Illustrator>Preferences>Smart Guides>Object Highlighting, the issue stops.

    Seems like just a new bug glitch in a recent illustrator update.

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    2 votes

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    8 comments  ·  Snapping  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Claimed to be fixed in Beta 30.4.0.187 — please update and check if the problem is gone.

15. Opacity Slider Not Visible If Docked to Bottom

    If you dock top panel with tools and actions to the bottom you can't see the slider for Opacity at all. Other menus like "Stroke" and "Style" are popping up just fine.

    1. Windows 11
    2. 30.6
    2 votes

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16. Illustrator stops responding when opening files with nested Grid Repeat objects

    I use Adobe Illustrator. I've been trying to open saved files its stop responding. This issue been two days. I tried restarting, but nothing worked

    2 votes

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    Need More Info  ·  8 comments  ·  Repeats  ·  Delete…  ·  Admin →
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17. Strokes inside symbols don't show correctly when exported as a PNG

    Here's a problem that I've noticed a number of times. It seems to happen intermittently and the really annoying thing is that it doesn't show up in Illustrator, only in exported PNG images.

    Strokes within symbols don't always display correctly when they are exported as a PNG. It seems to happen when the symbol is rotated or scaled. It doesn't always happen. I can't work out what specifically makes this happen or not happen. It's only a problem on static symbols rather than dynamic symbols. Static symbols are generally better suited to my workflow.

    A short video to show the process:
    https://youtu.be/B9mp_JZvr9w?si=C4OjhB3bXahME9ed

    Here's a problem that I've noticed a number of times. It seems to happen intermittently and the really annoying thing is that it doesn't show up in Illustrator, only in exported PNG images.

    Strokes within symbols don't always display correctly when they are exported as a PNG. It seems to happen when the symbol is rotated or scaled. It doesn't always happen. I can't work out what specifically makes this happen or not happen. It's only a problem on static symbols rather than dynamic symbols. Static symbols are generally better suited to my workflow.

    A short video to show the… more

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    5 votes

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    8 comments  ·  Symbols  ·  Delete…  ·  Admin →
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18. Export for Screens Inaccurate on Large-Size Canvas

    The export for screens, scaling by width option does not always export at the right size. For example, I will input 2000 pixels, but the exported images will be 20,000 pixels. Sometimes, it does output 2000 pixels as desired. I believe the pattern may be whether the file is a large-sized canvas or not, the large-size canvas being the inaccurate export. For the time, I have been using "200" to get 2,000 pixels. However, this feature is essential for exporting mockups of large-format prints as the true size is too large for sharing. Usually I am exporting JPG. I am using Illustrator V30.6 on Windows.

    The export for screens, scaling by width option does not always export at the right size. For example, I will input 2000 pixels, but the exported images will be 20,000 pixels. Sometimes, it does output 2000 pixels as desired. I believe the pattern may be whether the file is a large-sized canvas or not, the large-size canvas being the inaccurate export. For the time, I have been using "200" to get 2,000 pixels. However, this feature is essential for exporting mockups of large-format prints as the true size is too large for sharing. Usually I am exporting JPG. I am… more

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    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Using Image Trace with specific settings generates large black blob made of gigantic black circles

    Image Trace yields a black blob when adjusting the settings now. For instance, it renders a details drawing into a clump when changing the settings to have 1% for the corners slider. This bug is in AI 2026 only.

    4 votes

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20. Images disappear or become corrupted after drag and drop on Mac

    Illustrator 29.4
    Drag and drop from a Browser to an Artboard
    Use Cmd Shift 4 and drag a screendump to an artboard
    Drag and Drop from Photoshop a layer with transparency to an Illustrator artboard.

    Saving and opening the Illustrator file makes it disappear or gives some distorted lines.
    https://community.adobe.com/t5/illustrator-discussions/screenshot-disappears-in-illustrator-29-3-and-up/m-p/15237401#M439060
    https://community.adobe.com/t5/illustrator-discussions/illustrator-29-4-images-disappearing-after-save/m-p/15246575#M439583
    https://community.adobe.com/t5/illustrator-discussions/image-disappears-after-dragging-and-dropping-from-photoshop-to-illustrator/m-p/15247056#M439609

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    Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 30.4 which is available worldwide now.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!