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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Fonts Syncing

    I just upgraded my computer to the Macbook Pro 2021 M1. I downloaded the latest versions of Adobe and noticed none of my fonts will sync. I've tried posted troubleshooting methods and none have worked (closing and restarting apps, reinstalled apps, multiple computer resets, unsyncing and resyncing manually, etc). Any time I open an Illustrator project with previously used fonts that aren't native to the app, it prompts me to sync but the load wheel just keeps spinning and will never finish.

    I'm at a loss. Any ideas?

    12 votes

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    7 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ankit Goyal
    Illustrator Team

  2. Navigation bar info in lower left gets displayed in wrong location

    I have 3 monitors.
    2 are 27" 4K resolution, and the third is a 24" XP-PEN Pen display (2560x1440), which is where Illustrator always starts and runs in full-screen.

    Illustrator apparently cannot always figure out how to calculate all its object locations, since the navigation info on the bottom bar on each file open lands UP the screen, when opening an Illustrator document and Illustrator is in Maximized mode.
    See first attached screenshot.

    If I then click the "Restore" button (upper right in any Windows app window), in effect forcing Illustrator to repaint its entire app area, then suddenly the…

    1 vote

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Bug: Export to SVG messing up illustration

    When i export an artboard or selection to svg it messes up the location of some parts of the illustration while exporting to other formats (png) works correct. I use illustrator version 26.3.1. I have like 20 other artboards with other illustrations, all messed up. Like a month ago it still worked.

    Attachment:
    header mobile@2x.png (export as png works correct)
    Screenshot of svg (Needed to make screenshot cause i cant upload an svg)

    Hopefully this will get fixed soon, or get a workaround, cause I cant deliver any products to my client now.

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Blue learn box won't go away

    I cannot see part of my workspace because the blue learn box covers up the panels and I cannot get it to go away. How am I supposed to use your program when your supposedly helpful box covers up what I need to see in order to create projects? This is unbelievably frustrating, and I am probably going to have to use some other program to create my logo since I cannot use the work space because of this idiotic blue learn bubble that won't go away and can't be moved, apparently.

    21 votes

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    19 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  5. pixel preview doesn't refresh correctly until reapplied.

    Steps to reproduce:
    - New document with units set to pixels
    - view: 'snap to pixel' and 'pixel preview' turned on.
    - Use the rectangle tool to make a new shape, eg. 20 pixels square.
    - Set the fill colour to a high contrast colour (eg. dark grey) and turn off the stroke
    - zoom the view, move around.

    Expected result:
    - the rectangle should appear pixel-perfect (sharp) against the pixel grid, with no anti-aliased bluring
    - the view should acurately update when I zoom and move around to display pixel perfect artwork

    Actual result:
    - the rectangle is bordered…

    4 votes

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Direct selection tool appears to move whole object until mouse release

    When part of an object is selected using the direct selection tool (selection tool and holding 'V' key down) the whole object appears to move to the new position until the mouse is released, at which point all the unselected points snap back to their original position. I'm assuming this is a bug and not intended?

    1 vote

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    3 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Embeded icon not showing in the links panel

    Illustrator 26.0.1/ macOS Big SUR 11.6.1
    The icon for embeded images (like in illustrator 2021) in the links panel it's not showing anything, it's blank.

    7 votes

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    7 comments  ·  Images, Links  ·  Flag idea as inappropriate…  ·  Admin →

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  8. A lot of empty PNG when using Export for Screens function

    When exporting with Export for Screens, many empty pngs are created in the file folder. The bug occurs completely randomly. The number of files also defies any explanation. There may be 10 or 1000 files at a time.

    System: Windows 10, Illustrator v.26.0.3

    New details: this bug occurs if you copy complex graphics to the clipboard. Video attached. I suspect the meshes are to blame.

    Update: If you disable Clipboard Handling → Include SVG Code or clipboard log Windows, the problem disappears.

    7 votes

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Saving to Creative Cloud is Changing My Patterns

    This has to do with repeating patterns. I'm using Adobe Illustrator 2021, desktop.
    Attached is a picture of 2 circles on a background (shield your eyes, it isn't pretty :-)). When I make the pattern - in this case, the circles were drawn with the blob brush - the inside of the 2 circles is empty and we can all see the background. It's a ring. When I pull that pattern out of swatches, however, it will color in that background. In this one, it's black. It changes depending on the pattern and the colors I'm using. And it is…

    4 votes

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    11 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  10. 3D Extrude doesn't treat a group as a group

    I’ve got a logo I need to extrude, but Illustrator appears to be treating each object within the logo as having a separate instance of the 3D Extrude effect applied. You can see an example in the attached video – I add the effect and the preview is exactly what I’d expect, but when AI renders the effect, each object loses the perspective it has in the preview.

    1 vote

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Reapeat Grid messes up variable width strokes

    When the artwork contains asymmetrical variable width strokes, those are converted to symmetrical variable width strokes when a Repeat grid is applied with mirroring.

    3 votes

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    0 comments  ·  Repeats  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Cannot Successfully Get Into Project

    AI opens normally but when I start a new file things go awry. The home screen image remains "ghosted" over the blank project. Any side panel I open and close will then appear as if it is both open and closed at the same time. If I toggle the visability of the layer then it sort of clears the project screen to an almost normal looking project start (as in it clears the ghosted panels and home screen) but I cannot draw or do anything on the project. I am not experiencing any performance issues as far as lag or…

    3 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Clipping Mask gets rendered wrong

    MacBook Pro (Retina, 15-inch, Mid 2015)
    Just recently install the macOS Monterey
    Using the newest version of Illustrator 2022

    The clipping mask doesn't work after I zoom in or zoom out.
    It shows what is inside the clipping mask with different shapes randomly every time just like the images below. I have to move around the image to get the original shape of the clipping mask.

    It works quite well in Illustrator 2018 actually.
    But the Illustrator 2018 version seems can not be downloaded anymore.

    I think people should be allowed to download the older version which they found most…

    1 vote

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    3 comments  ·  Clipping  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Export is not pixel perfect

    Many times when exporting an image file, Illustrator creates a blurry line near the edge of the image, even if the design extends all the way to the edge. Sometimes an extra pixel is added to the exported file. This is because the artboard is not set to a whole number intersection (XY coordinates having decimals). You can re-align your artboard to a whole number intersection to avoid this, but it can take a very long time to do manually when you work with multiple artboards. A solution would be an option for snapping the artboard to whole XY number…

    6 votes

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    2 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Cloud Documents Do Not Open (Urgent)

    There is a bug that I have been experiencing for some time with my cloud documents in Adobe Illustrator. Like any other day at work, I'll open up illustrator and go to open one of my cloud files that are accessible on the home screen under 'your files'. However, these files for some reason have become unresponsive to my clicking on them. Double-clicking on them to open results in absolutely nothing happening. I can move the file around to new folders and other functions under the three dots, but I cannot simply open the file by clicking on it. This…

    1 vote

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    1 comment  ·  Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →

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  16. GPU visual bugs on Mac

    • Vector outlines never line up with the actual shapes when zoomed in
    • In outline mode, zooming in causing the outlines to flicker and disappear
    • Infrequent jagged vector bug

    iMac Pro 2017
    macOS Monterey 12.4
    3.2 GHz 8-Core Intel Xeon W
    32 GB ram
    Radeon Pro Vega 56 8GB

    2 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Align / distribute spacing applies x10 multiplier in large-canvas document

    Distribute objects doesn't work properly in a large-canvas document. In the example. I applied a spacing of 2 inches, but a x10 multiplier is automatically applied, so the spacing is actually 20 inches.

    8 votes

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    1 comment  ·  Align  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Stroke weight is not showing when we increase in small number, stroke weight appears only the point is more than 1000

    When I try to increase the stroke weight in small number it is not visible,
    If the stroke weight is more than 1000pt only then it is slightly visible.

    I am facing this issue from 25th June onwards... not sure why it is

    1 vote

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    1 comment  ·  Strokes  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Package dialog resets folder name when a new destination is chosen

    If you enter a custom folder name in the Package dialog, then change the location to export to, the folder name resets to match the file and does not retain the custom folder name.

    Expected behaviour is for the custom folder name to persist when changing the export location.

    Win 10, v26.3.1

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  20. reading XMP data in scripts broken by 25.4 update.

    Illustrator 25.4 update broke scripts that try to read XMP data that worked in previous versions of Illustrator. This is the Mac version (have not tried in Windows).

    It appears to be getting the error on this line:

    ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');

    Comparing the frameworks in the package contents for 25.3.1 vs 25.4, the AdobeXMPScript framework appears to be missing in 25.4.

    Below is an example script to read font data that worked in 25.3, but errors loading the library in 25.4

    // load XMP Library

    function loadXMPLibrary() {

    if (!ExternalObject.AdobeXMPScript) {  
    
       try {  
    
           ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');  
    
       } catch
    21 votes

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    6 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

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