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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. カラーコード入力で色を変えると戻れない

    Illustrator 26.2.1
    windows10 21h1

    カラーモードRGBでカラーパネルもRGBでの作業で、カラーコード(#と6桁)を打ち込んで色を変え、前の色に戻したいなとctrl+z(取り消し)を押すと挙動がおかしいです。
    まったく戻らなかったり、カラーコードを打ち込む前の操作に戻ったりします。

    コミュニティに投稿し、再現されている方がいるのでバグだと思います。

    ご対応のほどよろしくお願い致します。

    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/%E3%82%AB%E3%83%A9%E3%83%BC%E3%82%B3%E3%83%BC%E3%83%89%E3%82%92%E6%89%8B%E6%89%93%E3%81%A1%E3%81%99%E3%82%8B%E3%81%A8%E6%88%BB%E3%82%8C%E3%81%AA%E3%81%84/td-p/12870738

    8 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →

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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた「カラーパネルの RGB カラーコードでの色変更が、操作(アクション)として正しく認識されない現象」の再現を確認いたしました。

    開発の対応状況などは、こちらでご報告できればと存じます。

    今後ともよろしくお願いいたします。

    Illustrator チーム

  2. File > Place doesn’t work

    The shortcut key to place something on artboard i.e Shift+Ctrl+P is not working

    1 vote

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    3 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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  3. SVG Export Settings not applied

    Operating System: macOS Monterey v12.1
    Illustrator version: 26.1

    Steps:
    1. Open .ai file or .svg file in Illustrator that uses a gradient
    2. Export as SVG with the following settings (see attached screenshot):
    - Styling: Presentation attributes
    - Font: SVG
    - Images: Preserve
    - Object IDs: Unique
    - Decimal 2
    - Minify: yes
    - Responsive: yes

    Expected Result:
    - The SVG elements use the "fill", "stroke", etc attributes directly
    - No <style> tag
    - No inline style attributes in the SVG elements
    - Object IDs are random strings (uuid)
    - SVG shouldn't have the <?xml starting tag

    Actual Result:
    -…

    6 votes

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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Text missing on .ai file when I preview it or bring it into Indesign

    OS Catalina v. 10.15.7, Illustrator v. 25.4.1

    Text is in the document (.ai file), but when I preview it or place it into InDesign it disappears. When I save it to a pdf from Illustrator it looks fine in preview, acrobat and InDesign. As a temporary fix I can place the pdf into Indesign, but that's not ideal.

    1 vote

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    6 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Expanding a path with a gradient doesn't expand, just creates a group with the same path

    I want to expand a gradient applied to a path so that I have bands of colour as vectors in place of the gradient.

    I have been using this tool in this way successfully but this week there seems to be a bug: it works until it doesn't and then doesn't work at all.

    If I quit Illustrator and reopen everything it might work again, but with some paths it doesn't work at all. Please see my screenshots.

    2 votes

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    4 comments  ·  Gradients  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Stroke thickness resets when adjusting gradient direction.

    Combination of two Categories: Strokes and Gradients.

    Evidence: https://youtu.be/_w8UG_fvm1I
    Disclaimer regarding evidence: The canvas is rotated by 60 degrees, due to the project I am working on.

    When I adjust the gradient direction (by pressing G on my keyboard), pressing & dragging in the paint-group would reset the thickness of the strokes that are involved in the paint-group. Hence not allowing the thickness of the strokes to stay constant, hence disturbing the preview of gradient.

    1 vote

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    3 comments  ·  Strokes  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Black Boxes appear and Unable to zoom past 1600% when GPU performance is turned off in Illustrator 25.3.1

    Well, I updated illustrator today and have major viewing issues.

    Black Boxes appear when selecting outlined text with the direct selection tool, when moving a shape, and in the upper left corner when viewing artboard. Everything disappears when zooming in more than 2400% in Preview mode and has a pixelated outline.

    MacOS Catalina version 10.15.6

    Adobe Illustrator v25.3.1

    30 votes

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    28 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. Undo after deleting a line created with the Pen tool freezes Illustrator

    OS: Windows 10 Enterprise
    AI Version: 25.4.1,
    Bug replicated with three different computers and instances of Illustrator, all same OS, same AI version, same freeze.

    I had a bunch more steps when I ran across this problem, but I was able to replicate it with much fewer steps like so:
    With the pen tool, draw a couple vertices.
    Delete the line you're making from the table of contents.
    Click on the canvas anywhere; the line reappears with a new vertex which you just made.
    Undo the vertex you just made (the first time I did it, it undid the pen…

    2 votes

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    2 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  9. AIT file does not open as a new AI file when opening from One Drive.

    I updated to Adobe Illustrator V26.0.3 today. And now AIT file opens as AIT file.

    It should open as a new AI file when opening from AIT file since it is a template.

    FYI, I am using MacBook Pro M1 2020, and MacOS Motley V.12.1.

    Doen anyone getting the same problem?

    ---Additional Comment---

    After testing, I found out that this is happening when I open an AIT file from my One Drive folder.

    When I copied AIT file on my desktop, then it opened as a new AI file as it was used be.

    For more details, I am using…

    5 votes

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    7 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  10. textRange.words counts words wrong in a wrong way

    If you try to calculate a number of words and store them for later using textRange.words and a punctuation marks placed one space after the word, as demonstrated in the video, Ai cuts words in wrong places, resulting words being trimmed.

    This breaks all scripts that rely on this method.

    You have to rename 'words-bug.txt' into 'words-bug.js' and 'words-bug.pdf' to 'words-bug.ai' to test it, since UV does not allow to upload these type formats.

    5 votes

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    0 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Transparent items appearing as opaque

    Shape ontop is 10% opacity but appearing as 100%, but off the artboard is back to 10%

    1 vote

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Plugin issues detected

    Some (not all) plugins do not work in Illustrator version 26.3.1. But they work fine in 26.2.1, also they work in all previous versions 26... and 25...
    I tried to fix it, followed the advice "Repair Visual C++ DLL (Windows)", but it did not help https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html?trackingid=TG8SLGS2&mv=in-product&mv2=ai

    Windows 10 Pro 21H2

    2 votes

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    3 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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  13. 異なるバージョンで、文字の間に「ー」が出現する

    macOS 10.15.4 Catalina
    Illustrator 2021 v26.0.1

    1 v25.2で、テキストボックス内に「株式会社○○○」と打つ
    2 v26.0.1で開くと、「株式会社ー○○○」のように、テキストに全角ハイフンが現れました。
    (書体:A-OTF 新ゴ Pro)

    --添付データ-----
    「1.ai」→v25.2で保存したデータ

    「2.ai」→「1.ai」をv26.0.1で開いて保存したデータ

    12 votes

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    8 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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    こちらの問題が修正された Illustrator 2022(ver.26.0.2)が、製品リリースされました。 みなさん、ご協力ありがとうございました。 こちらのトピックは対応完了とさせていただきます。 コメントはオープンにしておきますので、何か問題がありましたらご報告ください。 よろしくお願いいたします。 Illustrator チーム
  14. Export for Screens via ExtendScript is slow and appears to have stopped

    Description:
    When I run Export for Screens via ExtendScript, it slows down and looks frozen. The rainbow cursor will appear.

    It actually works, and will finish if I wait long enough. It seems to take about 10 times longer than running it manually from the GUI.

    This is especially noticeable when exporting JPEGs. If the image to be exported is large to some extent, it will hardly progress after the progress bar reaches about 99%. CPU usage will be around 100%.
    Example: When exporting 8 1700x1000px artboards at 300ppi, it takes 157.636 seconds (the weight of each JPEG is 2.9MB).

    12 votes

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  15. SVG The Gradient go to black and the mask failed

    Hi, I use 26.2.1 version, I close illustrator and restart and export SVG, with Presentation Attributes, the Gradient go to black and the mask failed.
    I have surveryed file and report, you can see that.

    4 votes

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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Playing Save for Web operation from action produces different result than a direct operation

    1. Rename the .txt file to .aia
    2. Load this file as a set into Actions panel
    3. Open the .ai document (make sure that linked .tif file is loaded)
    4. Export the file using Save For Web command. Set size to 200% and save the result as 1.jpg
    5. Run the 'Test' action form the loaded set. Save the image as 2.jpg

    Compare both files. 2.jpg is looking more red than 1.jpg
    No profiles attached to JPGs.

    1. Run the action again
    2. While the S4W dialog is open, go to Optimize menu (hamburger button in top right corner) and disable 'Convert to sRGB' option

    The…

    12 votes

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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  17. PDFファイルをIllustratorに配置する際にアプリケーションがクラッシュします。

    1
    Illustrator
    v26.3.1

    PC
    Windows 10 Pro

    2
    指定のPDFファイルを配置する、もしくは
    ファイルをドラッグ&ドロップ

    3
    PDFファイルの配置ができる

    4
    PDFファイルを配置もしくはドラッグ&ドロップ
    した時点で動作が停止し、Illustratorがクラッシュします。
    直接Illustratorから添付しているPDFファイルを開く場合は問題になりません。

    2 votes

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    2 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Select all in an isolated group selects and allows to move locked and hidden objects

    Imagine a group. Let's isolate it and hide one object, lock another, and leave the third one as it is. Ctrl+A to select all and then move the selection. Illustrator then moves all the objects, despite it does not behave like this on canvas.

    If you check layers, you’ll see that Illustrator targets all children (double circle markers) but not a parent (the recent fix), and selects all objects including the parent (big square markers).

    If you try to move the selection, all objects get moved.

    This is not what happens if we try to select objects on canvas, locked…

    12 votes

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    3 comments  ·  Isolation  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Ctrl+click on a Gradient tool icon in a toolbar to reset gradient doesn’t work

    We were able to Ctrl+click the Gradient tool button to reset gradient to default black-and-white, as stated here: https://helpx.adobe.com/illustrator/using/default-keyboard-shortcuts.html
    Now only Ctrl-clicking the preview in Gradient panel works.

    7 votes

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    1 comment  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Jagged artefacts on edges of objects with gradient fills or transparency

    Revisiting a Logo Artwork that I did last year (created using V.24x), the artwork has now changed ... there are jagged lines around the edges of shapes that were filled with transparency gradients. (see pic 1) This is not due to any extra nodes; the underlying geometry is the same (see pic 2).
    If I use 'Flatten Transparency' it solves the jagged lines, but adds extra 'blocks' in the corners (see pic 3). This is not something that used to happen.
    This is not multiple objects stacked, so can't Ungroup and it isn't a compound path so I can't Release.

    34 votes

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    26 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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