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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Unwanted automatic grouping of compound paths with blob brush tool

    When I draw too close to an existing path/compound path with the blob brush, it automatically groups the two (SEPERATE!) path together.
    It is "solved" if I check "merge only with selection" but that is not a real fix.

    https://community.adobe.com/t5/illustrator/unwanted-grouping/m-p/12309007#M286929 see this thread for more on this issue.

    On MacBook Air M1, newest update, using wacom tablet. It did not ever happen before.

    8 votes

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    2 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  2. Illustratorでpsdを書き出しした時の線上のエラーについて

    Illustrator ver22.1 でpsdファイルに書き出しした時に、添付ファイルのように線上のエラーが発生しました。発生したのはその時だけで再現性はありません。このような状況はたまに発生しています。何か原因があれば教えていただけませんか。

    Photoshop書き出しオプション:
    カラーモード(RGB)解像度(300)統合画像
    アンチエイリアス(なし)ICCプロファイル埋め込みなし
    OS:Windows7 Illustrator ver22.1(x64)

    1 vote

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    5 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    お返事ありがとうございます。

    それでは、一旦、こちらのレポートは対応完了とさせていただきます。
    コメントはオープンのままにしておきますので、もし問題が発生した際には、コメントにてご報告ください。

    今後ともよろしくお願いいたします。

    Illustrator チーム

  3. Pressure option not showing / grayed out with Wacom tablets/pens

    Wacom pressure not showing on menus illustrator 25.4.1.
    But if I use the Wacom 6d brushes, it have the pressure. But again, if I turn of pressure on Wacom brushes, it goes grey again and I can't turn on again.
    And if I create a brushes from scractch, pressure is greyed out, and I'm using Bir Sur, and can't go back the drivers, like I did on the old machine (Wacom drivers, but there is high Sierra, that support an old drivers) it worked on old driver. But on Big Sur I have not this option. and I already tried…

    5 votes

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    5 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. Drop Shadow Deletion Crashes Illustrator

    I can apply a drop shadow to a shape, and then when I copy & paste that shape and try to remove the drop shadow from the copied version, the application crashes.

    41 votes

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    24 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  5. Scripting window keeps appearing and no way to remove it

    Uninstalling/Reinstalling does not remove prompt. Starting appearing after most recent update to with the new ipad features. Going back to older version, the window doesn't appear.

    5 votes

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    7 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    This issue is happening due to a security feature added in Illustrator to inform the user if any external application tries to execute a script in Illustrator.

    Solution: Update your Logitech options app to the latest version – https://www.logitech.com/en-in/product/options

    https://helpx.adobe.com/illustrator/kb/fix-scripting-error.html

    We heard from some users that above solution is not working for them, we are investigating this issue. Meanwhile users can try the below workaround

    Create a JSX file with the following content:
    app.preferences.setBooleanPreference(“ShowExternalJSXWarning”, false);
    Save the above JSX file. Now, go to File > Scripts > Other Script, and choose the newly saved jsx file.

    This will suppress the warning dialog and run the script.

  6. Change in Text position for Type on Path

    Illustrator 24.3 vers 25.2.2 sur Mac OS 10.14.6, le texte curviligne bouge d'une version à l'autre. Créer dans Illustrator 24.3 le résultat n'est plus le même à l'ouverture en Illustrator 25.2.2

    11 votes

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    8 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  7. Artwork disappears when zoomed in

    Whenever I am zooming in (2400% +), my artwork disappears and the who canvas turns gray. If I mouse over my artwork, i'll see a very pixelated outline of my artwork. I've attached a screenshot of my issue. I've tried restarting my MBP, uninstalling and reinstalling AI. I've tried closing out AI and reopening– but nothing I am doing is fixing this issue. Please help, I need to continue working on client projects.

    3 votes

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    7 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. [Bug] Copy and paste broken - Unable to paste text without losing formatting, unable to paste shape+text

    Hi there,

    The copy and paste function within AI seems to have broken. This started a few days ago. I don't think there was a software update. No new software/hardware changes on my end either.

    Operating system: macOSX v11.4
    MBP (13" M1, 2020)
    No clipboard enhancements/plugins/apps

    Version of AI (Desktop): 25.4.1 and 25.3.1

    Steps:
    Scenario #1:
    Copying and pasting a shape with text, within the same artboard
    Result: Shape does not get pasted, text is pasted without original formatting, at Myriad Pro 12pt, changed from Area Type into Point Type.

    Scenario #2:
    Copying and pasting text, within the same artboard…

    1 vote

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    4 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  9. Overprint and darken doesn't work properly when it doesn't exist a background color.

    When we use darken+overprint in objects that are over some background, we don't have a problem. But if we don't have a background it does the similar to a multiply appearance.

    Is there a way to fix this problem?
    Please see the photos attached.

    5 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →
  10. Bug in the preview of the gradients in the latest version of the illustrator.

    In the latest version of Illustrator 25.4.1 the gradient preview appears broken. The same file opened in the lower 2019 version of Illustrator does not have this problem.

    5 votes

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  11. Clipping group in symbol

    If you convert a clipping group to a symbol, the bounding box for it will be calculated according to clipped art and not the clipping path, resulting in a larger box.
    The same exact behaviour we had for rasterized clipping groups (now fixed).
    Please fix this one too.

    11 votes

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    3 comments  ·  Symbols  ·  Flag idea as inappropriate…  ·  Admin →
  12. Illustrator fails miserably to correctly open/interpret most SVG files

    Half the time when I get sent SVG files and try to open them, the result is strange error messages, and often a completely messed up result, often with elements completely missing.

    I tried to attach an SVG sample, but seems this website doesnt support SVG either (and zipping didn't help). Doh. Didn't work to paste the code either.

    1 vote

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    10 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  13. スタート画面に表示されるプリセットの修正要望

    Illustratorのバージョン:25.2.1(macOS ,Bigsur)
    スタート画面のプリセットの修正をお願いします。

    ・「A4」の単位の表記をmmに修正してほしい
    ・「はがき」のカラー設定をRGBからCMYKにしてほしい

    17 votes

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    0 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた問題を確認いたしました。

    情報のアップデートがありましたら、こちらでご報告いたします。

    よろしくお願いいたします。

    Illustrator チーム

  14. White text field

    White text field in Color Picker and Rearrange all artboards windows.
    Illustrator 25.4.1 - macOS Big Sur

    2 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Wrong localization

    I have English version of Adobe Illustrator ver. 25.4.1
    I changed language to Russian and see that Russian localization is incorrect. These Russian words do not exist in the Russian language.
    Is that possible to update Russian localization in Adobe Illustrator?
    Just few examples below
    Full Justify Last Line Center -Полная выключка, последняя строка по центру
    Full Justify Last Line Full-Полная выключка абзаца и последней строки
    Full Justify Last Line Left-Полная выключка, последняя строка по левому краю
    Full Justify Last Line Righ-Полная выключка, последняя строка по правому краю
    Left Justify-Выключка по левому краю

    2 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. CC Library won't load or respond

    Make it work as intended. Very very frustrating.

    5 votes

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    3 comments  ·  Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  17. 'Scrap' appearing in preview mode

    See screen grabs; unwanted shapes appear along contours in filled shapes.
    I'm on MacOS10.14.6
    AI 25.0.1

    3 votes

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    2 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  18. (Align to) broken more than not

    Illustrator version 25.4.1
    Mac 10.15.7

    (Align to) works SOMETIMES, and other times not so much. Doesn't matter if it's set to align to artboard, objects, or selected. Currently can only get it to work properly by shutting down & restarting every time I need to center something after successfully working ONCE. Here's what happens;

    1. Layer 1, align to center, worked.
    2. Layer 2, align to center, art moved 4 inches to right.
    3. Layer 2, align to center, art moved 4 more inches to right.
    4. Layer 2, align to left, art does nothing.
    5. Layer 2, align to center, art moves another 4…
    2 votes

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    2 comments  ·  Align  ·  Flag idea as inappropriate…  ·  Admin →
  19. Can't modify brush size neither use basic stroke

    Every time I try to use brush with any size, it makes 1pt strokes. And when I try to use basic brush, it makes other strokes like caligraphic or caracoal.

    I already closed the program and opened it again but doesnt work.

    2 votes

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    2 comments  ·  Brushes  ·  Flag idea as inappropriate…  ·  Admin →
  20. Type on Path Broken - Can't Resize

    Not sure if this has been reported yet or not. When I use the type on path tool and try to resize it the type's center point is moved and/or the kerning is thrown way off. See the video for an example of what's happening.

    The only way I can get around this is making a copy of the object so I can save an editable version, then outline the text on the other version so I can resize. This is a MASSIVE pain.

    Using Ai version 25.4.1

    6 votes

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
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