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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7703 results found

  1. 6 votes

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  2. Abnormal deformation coordinates of the envelope for a live text

    After the deformation of the text envelope, the mouse wheel changes the bending value and the object coordinates shift. See video:

    2 votes

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  3. Appearance items loose focus when get an effect assigned

    When I pick a fill in Appearance panel and assign an effect to it, the item looses focus suddenly — take a look at the GIF attached.

    If my stack there is complex enough (and they often are), it’s hard to locate the fill/stroke I was working with.

    ...and surely Ai doesn’t allow to rename these to at least find them quicker — and here is the request about this: http://illustrator.uservoice.com/forums/333657/suggestions/34309852

    6 votes

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  4. Smart Quotes not working properly

    If deselected “Smart Quotes (“‘)“ , upon keying in a prime (') or double prime (") AI still convert the primes to quotes. My work needs to communicate dimensions (eg, 5'–6" × 2'–0") and with First Nation orthographies Mi'kmaw First Nation that require access to these standard characters. This needs to be fixed.

    1 vote

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  5. Slow and Laggy on Latest OS MacOS 15.2 Beta

    While using the app since the OS update (15.2 Beta (24C5089c), selecting any items is very slow and often registered as a move instead of select, pretty unable. Also flagged with Apple in case its there side.

    3 votes

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    4 comments  ·  Performance  ·  Admin →
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  6. CS2形式(AI、EPS)で保存したファイルが、IllustratorCS2で開けない。

    Illustrator2024(v28.7.1)を使用して、CS2形式(AI、EPS)で保存したファイルをIllustratorCS2で開けません。
    メモリが足りないというエラーが発生します。

    Illustrator2023には同様の問題はありません。

    2 votes

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  7. Pencil tool now smooths way to much, ignores details

    Please enable the former way of working with the pencil tool again.
    The tool now smoothes far too much on its own, even when set to "smooth as little as possible", it is now really inaccurate, small movements are ignored.
    Real free drawing is no longer possible , that is making this wonderful, intuitive tool partially unusable. Only roughly usable for creating character designs, for example. where we need tiny details. Such a shame.

    3 votes

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    5 comments  ·  Tools  ·  Admin →
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  8. 「ドキュメントの描画モードを分離」を適用したIllustrator形式ファイルを配置すると中身が表示されない

    macOS13.6.7/Windows11
    Illustrator.28.6

    1. 新規ドキュメント上に適当に図形を描画、描画モード(乗算など)を設定する。
    2. ドキュメントの描画モードを分離を設定してIllustrator2020形式(PDF五感)で保存する。
    3. 新規ドキュメントを作成し、先のドキュメントを配置する。
    4. 配置されたドキュメントの内容が表示されず、空白のドキュメントを配置した状態と同様にある。

    期待する結果
    配置ドキュメントを正常に描画する。

    実際の結果
    配置された「ドキュメントの描画モードを分離」を行ったIllustrator形式ファイルは内容を正常に表示できない。

    回避方法
    Illustratorドキュメントに配置する場合Illustrator形式ファイルではなく別途PDFを書き出せば配置は可能ですが、データによってはPDFが意図したとおり書き出されない場合があります。
    基本的にはドキュメントに対してのこれらの処理は行わずに個別に調整するのが無難です。

    ここでは「ドキュメントの描画モードを分離」を行ったドキュメントについて報告しましたが、「ドキュメントのグループの抜き」が適用されたIllustrator形式ファイルも同様の問題を抱えています。

    6 votes

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    ご報告いただきました内容について只今検証中です。

    進展がありましたら追ってご連絡差し上げます。

    よろしくお願いいたします。


    イラストレーターデスクトップ版チーム

  9. Top Bar Menu Items Stop Responding

    Platform: macOS Sonoma 14.2.1 Illustrator: 28.1
    While operating and working on a drawing portions of the Title Bar Menu no longer respond to clicks (File, Edit, Object, Type, Select, Effect, View Window) however the Illustrator and Help still respond.

    It was necessary to use keyboard shortcuts to save work and was necessary to quit and reload Illustrator and then load the file I was working on and the menu items now respond.

    Has happened numerous times while working on recent drawings.

    27 votes

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    It seems like this problem happens only for Mac Sonoma users...

    Downgrading to a previous version of MacOS seems to be a viable workaround at the moment.

    This is not a proposed solution though.

    If this happens for you at earlier versions — please comment.

  10. Modal panels for Free Transform tool, Dimension tool, Smooth, and Recolor pseudo-panel get hidden under other floating panels

    Free Transform Tool and Dimension Tool have several modes presented in small floating modal panels and appear only when the tool is picked.

    However, their z-order makes them hide under other floating panels, making it hard to find these pseudo-panels if a user choose to have real panels floating in the spot.

    It’s easy to locate them by hitting Tab, since they doesn’t get hidden like actual panels and toolbars, but you have to know the trick.

    I think their order should be above and not below.

    11 votes

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  11. Back with a vengeance: Constrain (holding Shift key) doesn't work with Smart Guides turned on, for Scale, Rotate, Reflect

    This is an older bug that was fixed a while ago but seems to be back with a vengeance.

    It is now happening in Adobe Illustrator 28.4 on Mac OS Sonoma 14.4.1.

    See this link:

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/36247978-constrain-shift-key-doesn-t-work-with-smart-guid

    When smart guides are on none of the constrain features (holding down shift) work properly, whether it's rotating, reflecting, etc. It just sort of jumps back to one position, often the original position, and won't move. The little magenta text that lets you know the angle etc. also goes a little crazy and looks like it's trying to display a few different words on…

    15 votes

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    15 comments  ·  Tools  ·  Admin →
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    A current 'workaround' is to disable Transform Tools option in Preferences > Smart Guides. This removes the 'uniform' guide, making the smart guides less useful, but it stops it from jittering.

  12. .ai、.epsファイルを開いたときにIllustrator全体が透明になる

    ■ 使用している Adobe Illustrator (デスクトップ版) のバージョン
    バージョン:バージョン29.1
    PC:Mac Book Pro (チップ Apple M4 / OS:Sequoia 15.0)

    ■ 問題が発生したときに実行していた手順
    .ai、.epsファイルの読み込み
    ①ローカルファイルを右クリック、このアプリケーションで開く>Illustratorを選択
    ②Illustratorを起動後、ファイル>開くよりファイル選択
    いずれの手順も実行済み

    ■ 想定していた結果
    .epsファイルまたは.aiファイルが開く

    ■ 実際の結果
    添付ファイル参照ください

    ===========
    ■ 試したこと
    ・Illustratorのバージョンダウン
    ・Illustratorの環境設定のリセット
    ・Illustratorのアンインストール
    ・Mac Book再起動

    ■ その他
    ・アプリケーション起動後、新規ファイル作成は可能
    ・アプリケーション起動>新規ファイル作成後、.aiファイルの読み込みは可能
    ・新規ファイル作成後、.epsファイルの読み込みを行うと添付2枚目の事象が発生

    以上の事象について解決手順をご存知でしたらご教示ください。

    1 vote

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  13. Stroke appears to have Brush applied with no actual Brush

    When I am in ANY artboard, I draw a .0139" x .0139" OR 1px x 1px square to center my artboard. I zoom in to as far as I can to then pull my ruler from top left to center the artwork on the page.

    2 things,
    1 the square (1px x 1px) appears to have a brush stroke on it as it does NOT

    AND

    I cannot pull the centering tool (in ruler, Ctl-R ) onto my artboard to then center the coordinates.

    2 votes

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    6 comments  ·  Strokes  ·  Admin →
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  14. Panning with hand tool is not fluid

    Using hand tool and moving through the file is not fluid!! Version 28.6

    3 votes

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    Hi,


    Thank you for reporting the issue. However, we are unable to reproduce it on our end. To help us investigate further, could you kindly provide the following:

    1. The AI file where the issue occurs.
    2. A short screen recording demonstrating the problem.


    This will enable us to analyze and address the issue more effectively.


    Warm regards,

    Aishwarya G Gadodia

    Illustrator Team

  15. [ExtendScript] TextFrame cannot be selected after creating

    In script, after creating a new TextFrame it cannot be selected the first time.

      (function () {
    
        if (0 === app.documents.length)
            return alert('Please open a document and try again.');
    
        var doc = app.activeDocument,
            results = ['Results:'];
    
        // experiment 1
        var tf1 = doc.textFrames.add();
        tf1.contents = '1. created, selected:';
        tf1.selected = true;
        results.push(tf1.contents + ' ' + (tf1.selected ? 'PASS' : 'FAIL'));
    
        // experiment 2
        var tf2 = doc.textFrames.add();
        tf2.contents = '2. created, selected twice:';
        tf2.selected = true;
        tf2.selected = true;
        results.push(tf2.contents + ' ' + (tf2.selected ? 'PASS' : 'FAIL'));
    
        alert(results.join('\n'));
    
      })();
    

    Expected results: both tests would pass.
    Actual results:…

    6 votes

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  16. Select Unused Swatches does not select the second black swatch in Grays color group

    — Create a new Print document with default swatches.
    — Delete ALL the presets: brushes, symbols, graphic styles...
    — Now Open Swatches and run Select All Unused command from its flyout menu.
    White and Black are not selected (expected in a way).
    But notice that 'C=0 M=0 Y=0 K=100' is also not selected.
    So when all the selected swatches get deleted, this black duplicate stays, and the color group stays, and you have to delete it manually — each time.

    I tried to understand what forces Ai to keep it.
    As I said, not presets remain, and I redefine the…

    5 votes

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  17. Switching keyboard layout with Win32 API message hangs Illustrator.

    When I switch the keyboard layout to non-English, using the Win32 API SendMessage/PostMessage WM_INPUTLANGCHANGEREQUEST (0x50), Illustrator crashes.

    7 votes

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  18. After updating Illustrator 2023 to v27.9.2, the name gets changed to Illustrator 2024

    After updating, the name should remain the original, Illustrator 2023.

    using: macOS 12.7.4
    language: Japanese

    31 votes

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    4 comments  ·  Other...  ·  Admin →
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  19. Artboard orientation changes from vertical to horizontal (portrait to landscape) by itself

    After update to 28.3, some artboards are switching orientation by themselves. It's not specific to content or number of artboards, apparently. Sometimes I just open a document with some artboards and hover my cursor over them (not even clicking anything) and the artboard just flips orientation from vertical to horizontal. Most of my work consists on social media posts (1080x1920px or 1080x1350px) witch now Illustrator insists in automatically switching to Landscape for no apparent reason.
    By the way, the content is not flipped, just the artboard. And not all of them, usually just one out of the 10 or 20…

    18 votes

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  20. 透明の値を変更してもENTERを押さないと見た目が反映されない

    Mac OS 14.2.1
    Illustrator 29.1

    透明の値を変更してもENTERを押さないと見た目が反映されません。
    古いバージョン2023までは反映されていました。

    1 vote

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