Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
6756 results found
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File adding images unnecassarily in file
When i reopen a file, illustrator has duplicated and randomly placed (and sized) images from within the file or even doubled the link that was in place. It adds an additional image for each link in the file and also asks them to be relinked! Very frustrating having to look through and clean up the file.
2 votes -
Bullets and Numbering characters disappear when outlining font
As per my title - If I use bullets and numbering in a text box, when I outline the text in the text box the bullets and numbering completely disappear.
1 vote -
Cursor won’t change when a tool is picked using keyboard shortcuts
Selected tool icons do not change when using keyboard shortcuts. For example: zooming in (Z) and then selecting Direct Selection (A) keeps the zoom icon, which is disconcerting to say the least. You're not sure you've selected the correct tool, or have to click the mouse to make sure (doing so resets the icon to the correct tool).
I've noticed it on 26.5. I rolled-back to 26.4.1 and experienced it there too. I'm running a new MacBook Pro (16-inch, 2021), Apple M1 Max chip 32 GB.
I've attached screenshots of various tools that fail to switch.
12 votes -
14 votes
I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Dissapearing controls
My controls are dissapearing. Attached is a screenshot.
I can select elements on the graphics but cannot see any buttons.
Seems to be happening at random times. I have tried using 3 different PCs now and it happens on all 3.
AI version: 26.5
OS: Windows 10 Enterprise version 10.0.19042 Build 19042.15 votesI am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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The path line is not aligned to the actual shape. Impossible to draw a precise shapes that could then be merged.
That problem was already mentioned 3 or 4 years ago. I'm still having problems with it. when I draw line it is not aligned to the acutal shape. it gets offset from the fill for at least 2-3px. I'm having project where this is driving me crazy. I tried turning GPU off as some people on interned mentioned but when I do that illustrator is jut too slow which makes it impossible to work with. Im running latest illustrator on my MacBook Pro 2019 Monterey 12.4 freshly cleaned. This should not be happening. please do seething about it.
1 vote -
Specific gradients across/along stroke with Overprint Stroke option are broken
In the attached file you can see two identical gradients applied to two identical paths. One looks fragmented and shattered, something is really off with the tessellation. The other one is fine.
If you select the weird one disable the Overprint Stroke option in Attributes — it works fine. Choose another and enable the option — it gets corrupted as well.
If you copy either in a new file — the behavior continues. But if you try to reproduce this bug anew in a new file from the scratch — it won’t get reproduced.
5 votes -
Quotation marks with extra space in latest update? How to solve?
Hello. In latest Illustrator version closing Quotation marks has unwanted extra space. Is there any solution to the problem?
2 votes -
Crash after moving complex artwork outside the artboard
I'm testing the new release (27.2 on MacOS) before the whole company can safely move to the new environment. I basically can crash the whole software in a few seconds. What I need to do is:
1) I need to open a big file - I've used files 23.5 MB, 43MB, 64.7 MB, 15.1MB (the files have been created in previous versions of Illustrator ).
2) Turn on wire view in Illustrator (command + Y)
3) select with lasso all points that are on the artboard
4) switch to select tool (V)
5) Start to move objects outside of the…
10 votes -
Bug: After a little while, you can't pick colors from your color library.
This started to happen after last big update. I am using the last version. Windows 11
2 votes -
When N key is pressed to get the Pencil, it says "an unknown error occured"
I am in AI 27.0.1 on a 2021 MacBook Pro running Monterey. Each time I hit the N key to get the pencil, it says "an unknown error occurred." It doesn't crash, but I can't use the pencil.
2 votesThe problem got 'solved' by unplugging a Dell monitor connected to MacBook Pro. Changing the resolution also helps.
However, this is not a true solution, but a workaround. If you have this issue too — please vote and comment.
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Incorrect word count via script
At some point (I think v27) Illustrator has changed its word counting/division algorithm.
So, where previously the results were sensible:
"This.Was.Four.Words" — word count: 4
"This.Is.3.Words" — word count: 4
"I.WF05f.07.AB.000" — word count: 5
"I.WF05f.AB.07.000" — word count: 5In version 27.4 the results are now confused:
"This.Was.Four.Words" — word count: 1
"This.Is.3.Words" — word count: 3
"I.WF05f.07.AB.000" — word count: 4
"I.WF05f.AB.07.000" — word count: 2For a discussion on the topic, and a testing script, see this thread.
Note: maybe this bug was introduced while fixing this bug.
5 votes -
When a crash happens, the Recent Files lists get reset to the state they had on launch
File > Open Recent Files list and a Recent files at home screen don’t get recorded somewhere safe as soon as a document gets opened.
So each time Illustrator crashes (and sadly it’s a ordinary way and the only reason for Illustrator to get relaunched), both lists get lost — Illustrator shows them in the state they had when the program was closed successfully.
Illustrator should update and store these lists as soon as they change and don’t loose them on crash.
15 votes -
Illustrator not copying svg code to clipboard
After updating to v 27.5, objects that I copy and then paste into other apps are pasting as un-antialiased rasterized images. Previously, the copied data would paste as vectors into apps that accept svg data, and antialiased transparent png images in other apps. To get around this I am first pasting into XD, then copying the data as svg. It would be good to restore the original behavior of the clipboard
1 vote -
Can't open specific files by double clicking icons (macOS Ventura)
ファイルアイコンをダブルクリックしてもファイルが開かないことがあります。Creative Cloud Files に置いてある .ai データで発生する事象のようですが、正常に開くファイルもあり、法則性は今のところわからないですですが、開かないファイルが置いてあるのと同一のフォルダ内にある他のファイルもことごとく開かないのでフォルダによって挙動が異なるのかもしれません。（フォルダ名やファイル名に関するエラーメッセージなどは CC アプリでは表示されていません）
開かないファイルは Creative Cloud Files からローカルデスクトップに移動またはコピーするとダブルクリックで開きます。1 vote -
Illustrator turning PNG images yellow/purple / inverted
Running Illustrator 27.4.1 on Mac OS Ventura 13.2.1.
Having this issue with clear PNGs on Illustrator. The PNGs look okay when placed on the file. Upon re-opening of the file, all of the clear PNGs have turned negative, having a purple filter/yellow background.
4 votes -
"The file is not readable" Can't paste image into Illustrator without saving it to computer
When I try to paste an image I copied from pinterest/google etc, it always shows "the file is not readable". Now I have to save every image I want and then drag and drop/place it in illustrator. Which is an additional step I don't need and is very frustrating.
I've never had this problem before. Can anyone help?
1 vote -
Move (Enter) doesn't copy the first time it's selected
When moving using the enter shortcut and hitting copy. It fails the first time and doesn't do anything. but the same input works the second time See attached video.
4 votes -
Scrolling Stroke Arrow Styles Crashes Illustrator
When editing a stroke arrowhead, Illustrator freezes and crashes when I try to scroll down the list of available arrowhead options. It will happen in the properties panel and the other stroke panels. It is 100% repeatable. I can select the arrowhead styles that are at the top of the list no problem, but if I scroll it crashes.
3 votes -
スタティックシンボル化した画像にドロップシャドウが反映されない
詳細：
「オブジェクト」メニューからのラスタライズや
リンクの埋め込みなどで画像となったオブジェクトをシンボル（スタティック）登録し、
効果「ドロップシャドウ」をかけたところ、見た目に反映されず無視されました。
同じスタイライズメニュー内の「光彩」も同様の結果です。しかし、もう１つドロップシャドウを重ねると、今度は２つ重ねた結果が表示されました。
目玉マークでどちらの効果を消しても、１つだけだと無視されます。
「ドロップシャドウ」「光彩」の混在も、合わせて２つだと重ねがけの結果が現れます。
同じスタイライズメニュー内の「ぼかし」は１つでも反映され、本件に関わらない挙動でした。暫定的な回避策：
＊画像化したシンボルに対して「効果」メニュー内から擬似的な「ラスタライズ」をかける
＊シンボルの種類を「ダイナミック」に変える
＊シンボル化（リンク）を解除スタティックシンボル化した画像に限定されるアピアランス結果が現れることはもちろん
そもそも１つ目の効果が無視されること自体が問題です。
また、すでにIllustratorフォーラムで識者の皆さまにご意見を伺いましたところ
自分以外の環境下でも同様の結果が再現できております。（下記リンク参照）
従って、本件の内容がバグや不具合にあたるものとしてご報告させていただきます。同じ現象を再現確認した環境は以下のとおりです。
Illustrator 26.5.2／macOS 12.6.3
Illustrator 26.5.2／Windows10 pro
Illustrator 27.3.1／Windows10 21H2
Illustrator 26.5.3／Windows10 21H2
Illustrator 22.1／Windows10 21H2
Illustrator 27.3.1／macOS 11.7.4参照：
Illustratorフォーラム「シンボル化した画像にドロップシャドウが反映されない」
https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/%E3%82%B7%E3%83%B3%E3%83%9C%E3%83%AB%E5%8C%96%E3%81%97%E3%81%9F%E7%94%BB%E5%83%8F%E3%81%AB%E3%83%89%E3%83%AD%E3%83%83%E3%83%97%E3%82%B7%E3%83%A3%E3%83%89%E3%82%A6%E3%81%8C%E5%8F%8D%E6%98%A0%E3%81%95%E3%82%8C%E3%81%AA%E3%81%84/td-p/136398126 votes
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