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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7839 results found

  1. Symbols copy/paste breaks link to symbols

    Illustrator´s symbol function has been buggy for as long as I can remember. 2023 is no exception.

    1 vote
    0 comments  ·  Symbols  ·  Admin →
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  2. CEP Extension Window MinSize Change On Mac OS When UI Scaling Large

    CEPエクステンションで、
    ウィンドウサイズを最小サイズに変更するボタンを設置しようとしていますが、
    Mac版でUIスケール拡大時、スクリプトで手動変更の最小サイズまでリサイズできません。

    1.お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    Illustrator2022,2023 MacOS

    2.問題が発生したときに実行していた手順
    ユーザーインターフェイス＞UIスケール
    　小から大に変更
    エクステンションの最小幅200、最小高さ400
    ウインドウサイズへ変更ボタン（CSInterface.resizeContent(200,400)が実行される）を押す

    3.想定していた結果
    最小サイズまでウインドウサイズがリサイズ

    実際の結果
    リサイズされない

    ■詳細■
    Windows版では、UIスケールを拡大した時は、
    エクステンション自体が拡大表示されいて、特に問題ありません。

    ところがMac版で、UIスケールを拡大した時
    ウィンドウサイズのみ拡大されて、
    エクステンションの中身は拡大されません。
    このことは、別にOS差の仕様の違いとして、許容範囲内なのですが

    manifest.xmlにて
    <MinSize>
    <Height>400</Height>
    <Width>200</Width>
    </MinSize>
    と設定していて、
    CSInterface.getScaleFactor()で取得したScaleFactorが1.25の時

    ウィンドウ幅を最小にした時のサイズが
    Chromeでのデバッグで表示されるサイズは313px
    になっていて、設定サイズよりも大きくなり、
    想定した幅まで最小化できなくなります。

    また
    CSInterface.resizeContent(width, height)でのリサイズは

    CSInterface.resizeContent(300, 500)
    → width: 375 (設定値:300×ScaleFactor:1.25)
    height: 625 (設定値:500×ScaleFactor:1.25)
    設定値×scaleFactorのサイズになるので
    高さを維持して、幅だけ変えたいときとか、ScaleFactorを意識しないといけないため
    不便に感じます。

    ただ、これも仕様を把握していれば、なんとか対応できます。

    困っているのは、
    illustrator2022,2023(Mac)にて、
    CSInterface.resizeContent()の許容値がおかしいことです。
    manifest最小値、最大値の範囲内なら、有効のはずですが

    Illustrator2022,2023(Mac)では、
    NG) CSInterface.resizeContent(200,400)
    NG) CSInterface.resizeContent(249,500)
    OK) CSInterface.resizeContent(250,500)
    となっていて、
    有効範囲までScaleFactor分拡大されています。

    しかし、先に述べた通り、
    CSInterface.resizeContentでは、設定値×scaleFactorで設定されるので、
    手動で変更可能な最小幅×ScaleFactorまでしか、スクリプト上では変更できません。
    (設定最小幅200、ScaleFactor1.25のとき、
    現在の手動最小幅250にしたいのに、313までしかスクリプトから変更できない)

    Illustrator2021(Mac)では
    CSInterface.resizeContent(200,400)が動いて、
    ウィンドウサイズを最小サイズまでリサイズできます。

    Mac版でUIスケール拡大時、スクリプトで最小サイズまでリサイズできるように
    修正お願いします。

    1 vote
    1 comment  ·  SDK and Scripting  ·  Admin →
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  3. 環境設定の変更ができません

    バージョン26.5

    9/12アップデート。
    環境設定を開くと添付のようにメニューのみ表示されて、項目が表示されません。ウィンドウを広げることもできないです。

    4 votes
    0 comments  ·  Other...  ·  Admin →
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    PCM Miyuki responded

    西名慧美 さま

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    お使いのオペレーションシステムは、Mac OS X 10.15.7とのことですが、こちらのページにて、Illustrator の必要システム構成を今一度ご確認をお願いいたします。

    https://helpx.adobe.com/jp/illustrator/system-requirements.html#macos-sys

    ちなみに、最新版のMacOS12.5ですと、環境設定は問題なく動作しておりました。

    お手数ですが、ご確認の上、また何かございましたらご返信のほど、よろしくお願いいたします。

    引き続きどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

  4. Swatch & Tool Names don't appear when I pause/hover the cursor over them.

    MacOs Monterey 12.0.1
    Adobe Illustrator 26.2.1

    When you hover over a swatch or tool & leave the cursor there for a second, the name of the swatch/tool always showed along with keyboard shortcuts for many of the tools.

    I was searching the Pantone colors & two colors came up. Rather than just one quick step, I had to do several.

    What should happen:
    I hover the cursor over the colors for a second to see which was which. Then I pick the one I was looking for.

    What happens now:
    I hover the cursor over the colors & nothing shows…

    3 votes
    8 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  5. Can't ‘Place’ in Illustrator 2023

    MacOS Monterey 12.6 (21G115)
    Adobe Illustrator 2023 27.0.1

    Can't ‘Place’ in Illustrator 2023, the window to select a document is almost completely invisible, so it’s impossible to select any documents to place.
    The only way to place anything is by dragging it into illustrator from the file of origin...

    It doesn’t matter if you use the shortcut cmd+shift+P or go to File > Place, both results in the same issue, which is very annoying and frustrating.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  6. GPU preview crashes after a few minutes

    After a few minutes with an open file the screen flashes white and GPU preview support goes away. The GPU preview is greyed out. Interestingly I don't need to restart Illustrator, I just need to shut the file down an re-open it then GPU preview is back. The files affected have embedded images within them. I have an Nvidia 3080ti graphics card with an AMD 5950x running latest versions of illustrator (happens with the beta too though it did seem to last longer before the white flash) all drivers and os up to date.. Nothing to do with outline mode…

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  7. 색 오류

    RGB, CMYK 변환을 하지도 않았는데,

    작업을 하다 보면 색상이 탁해져있습니다.

    실제 컬러값도 변경 되어있었습니다.

    오류 해결 부탁드립니다.

    1 vote
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  8. Compound paths not saving

    When I make an object a compound path and then save as an SVG, when I go to open the file again, all of the compound paths have reverted to paths. I've uninstalled and reinstalled, I've tried an earlier version, I've done everything I can think of and still my SVG files will not retain compound paths. I'm using an M1 MacBook Pro, AI v27.2

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  9. Grey rendering/latency issues MAC Ventura

    since updating my MAC to Ventura I have been experiencing what seems to be graphics issues on Illustrator.

    I am able to move the cursor over these grey areas which begins to erase them, however the next time I move positions more grey areas appear.

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. Some variable fonts get expanded in parts

    If you apply a stroke to a live text using Acumin Variable Concept, Myriad Variable Concept, Minion Variable Concept fonts, the stroke stays solid.
    If you expand these, glyphs are united.

    However, if you do the same with Bahnschrift, Cascadia Code, Clash Grotesk Variable, Source Code Variable (and perhaps some other fonts), you get glyphs partitioned.

    To workaround this, we can use Pathfinder Add effect... but it won’t help if you have different fills applied to your characters.

    Why the results are different? why Illustrator treats some variable fonts as a collection of sub-parts, but others stay wholesome?

    13 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  11. Stroke width is scaled along with the element it is applied to

    The stroke width is scaled along with the element it is applied to (transform="scale(sx sy)") if the scale values (sx, sy) are different. Stroke width is not scaled if the scale values are the same. Ideally stroke should not be scaled.
    Workaround for the browser is to use vector-effect='non-scaling-stroke' attr, but it is still not being supported by AI.

    1 vote
    0 comments  ·  Strokes  ·  Admin →
    How important is this to you?
    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This need some clarification.

    I don’t think I can understand the problem.

    Illustrator is capable of scaling strokes with object, it the corresponding option is checked. When it’s enabled, it does not differ between uniform and non-uniform transformations. So, is it a feature request and not a bug report, or am I missing the point of it?

  12. Sharp corners of a convex curve get displayed wrong

    I've noticed on this newer version of Illustrator that some corners are showing an odd line overlap. Noticeable when zoomed in. I've attached pictures.

    It is also applying this to shapes made in older versions.

    57 votes
    49 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  13. problem with save file to PDF

    when trying to save file to PDF it gives an error and also sometimes we don't see the text box with the save or other things at all
    we use version 26.5 with windows 11Home version 21H2 build 22000.978 ( X64 , 64bit )
    16GB RAM

    1 vote
    2 comments  ·  File Save, Import and Export  ·  Admin →
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  14. ファイル→書き出しにてJPEGを書き出す際、圧縮方式が選択したものと異なる場合がある

    Windows10/21H1 Adobe IllustratorCC 26.0.3

    問題が発生したときに実行していた手順
    1.アートワークをアートボード上に作成する。
    2.ファイル→書き出し→書き出し形式を選択しJPGを選択する。
    3.ダイアログ上で圧縮方式を「ベースライン（最適化）」を指定しJPEGファイルを書き出す。
    4.書き出されたJPEGファイルは圧縮方式がプログレッシブになっている。

    想定していた結果
    指定したベースライン（最適化）でJPEGファイルが作成される。

    実際の結果
    圧縮方式がプログレッシブにて書き出される。

    この症状はWindows版のみで起こるようです。また、書き出し状態が異なるケースも見られるようなので他のパラメータによる影響を受けている可能性も残ります。
    わたしが検証したファイル３種類を添付します。それぞれがファイル名に付けた圧縮形式で書き出しを行っていますが、バイナリデータを見てもベースライン最適化とプログレッシブのマーカーが入れ替わっている状態です。
    この問題については以下のスレッドをご参照下さい。

    https://community.adobe.com/t5/illustratorフォーラム-discussions/illustratorでjpeg書き出しするとプログレッシブになる/m-p/12795818#M27679

    14 votes
    Under Review  ·  2 comments  ·  File Save, Import and Export  ·  Admin →
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  15. 2023 products VERY slow to boot and save on local drive

    Windows 11 Home Single Language
    22H2
    AMD Ryzen 7 6800HS Creator Edition 3.20 GHz
    16.0 GB

    1 vote
    0 comments  ·  Launch  ·  Admin →
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  16. Object being selected without mouse even being over said object

    I really don't know how to best describe this issue, but an object placed in my file is being selected when I click within a radius around the object, but not actually on it. It's a very strange issue and makes it difficult for me to select things around the object.

    See video for clarification (logo blurred because this is a clients project).

    1 vote
    1 comment  ·  Images, Links  ·  Admin →
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  17. Button "Verlauf Bearbeiten"

    Ich habe in meinem Fenster Verlauf kein Button "Verlauf bearbeiten" Was ist los?

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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  18. Illustrator 26.3.1 loses Libraries after computer wakes from sleep

    Using Illustrator 26.3.1 , if you have your illustrator open and set your computer to sleep, the next time you wake it up and try resuming your work, libraries will be blank and say "Install Creative Cloud Library". If you restart Illustrator, it works fine until the next time you sleep your computer. Version 26.2.1 does not have this problem.

    6 votes
    3 comments  ·  Cloud, Libraries  ·  Admin →
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  19. Save As and Export dialogue box not opening / appearing

    running v26.5, Macbook Pro M1 14, OS12.0.1

    'Save As' and 'Export' dialogue box not opening so unable to save or export anything when running two screens.

    'Save As' and 'Export' dialogue box opens but is fully greyed out when only using laptop (see screenshot).

    Problems started a few days ago and cannot be sure if it was tied into an OS update.

    I do not run any plugins.

    I have:
    • Reset preferences
    • Uninstalled and reinstalled
    • Restarted machine several times

    2 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  20. Dialogue Boxes not opening

    I am running Illustrator 26.5 on macOS Montery 12.6 and no dialogue boxes are opening. I have to restart Illustrator in order to save, export, etc. Once I force quit, if a file has been recovered, when I got to save that file, Illustrator crashes, and I am unable to save (as the cycle just continues).

    2 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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