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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7840 results found

  1. GPU not working with Wacom when using Illustrator

    When using my Wacom Cintiq Illustrator colours de saturate and fade. When I uncheck GPU performance the problem disappears and the colours return to as they should be. But I want to use my GPU for complex artwork
    The problem does not occur on my desktop monitor only on my Cintiq.
    I am using a Mac

    2 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  2. Button Text Alignment Issue

    This is disturbing, This button alignment issue is seen in Indesign & Photoshop as well.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  3. Illustrator Zooming issue over 1600%

    Zooming over 1600%
    go to View, Screen Mode, then change from normal mode to Full Screen mode with menu Bar

    2 votes
    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  4. Disable SHIFT + SPACE Keyboard Shortcut for Rotate Canvas

    A SHIFT+ SPACE keyboard shortcut for the rotate canvas tool was introduced in a minor version update of Ai 25 (sometime after 25.2.1). This keyboard shortcut is very disruptive when trying to make selections while panning around the artboard. For example, you used to be able to continually hold down the SHIFT and SPACE keys to pan around the artboard while quickly dragging the cursor around points or objects to add them to your selection. With the new rotate canvas shortcut, you have to carefully press SHIFT, make your first selection, release SHIFT, press SPACE to to pan, release, press…

    9 votes
    5 comments  ·  Rotate View  ·  Admin →
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  5. New text set to wrong language

    Everytime I create a new text using the text tool, the language for the text is set to "English: EUA", but both my Illustrator settings and my document settings are set to "Portuguese: Brazil".

    I don't believe that there is a THIRD place where I need to configure this, so I imagine that it's a bug. Also, my Illustrator it's updated, but I've been experiencing this for a while.

    1 vote
    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  6. Using a sublayer as a layer mask is broken

    Please open the file attached and watch the video.
    Here is what happens, try to replicate it:

    1. The document has a Layer 1 and it has a sublayer — Layer 2, which has one rectangle in it
    2. If you select the Layer 1, the Make/Release Clipping mask button enables — click it
    3. Notice that Ai underlines both Layer 2 AND <Rectangle>, as if they are both are clipping masks
    4. If you click it again, everything is OK. But instead, select the Layer 2 and click the button after
    5. See how Ai still shows Layer 2 underlined (bug #1)
    6. Select a…
    6 votes
    0 comments  ·  Clipping, Intertwine  ·  Admin →
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  7. Secondary Jagged Stroke

    Mac OS Monterey 12.0.1
    Illustrator 26.0.1

    I have been drawing lines with the line tool and expanding and bending them using the Anchor Point Tool. Sometimes Illustrator creates a secondary line alongside my smooth one that is jagged. It is still visible if I zoom in or out but I don't think it's really there (as a vector path). It is visible in the middle of my screenshot.

    3 votes
    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  8. Bug eyedrop - contagocce

    the dropper sometimes does not detect the transparency of a layer.
    I have already checked in the dropper settings and the transparency is activated.
    after a short interval of time, on the same file, same levels, the dropper no longer detects the transparency but is limited to the appearance
    I report a bug to be fixed.

    1 vote
    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  9. Text pasted from Photoshop resizes by interesting ratio

    When live text copied from Photoshop is pasted into Illustrator (or the other way 'round), it resizes.
    The amount of change is predictable (and infuriating):
    the PSD's resolution divided by 72 (when pasting into Illustrator) or
    72 divided by the PSD's resolution (when pasting into Photoshop)

    Process:
    Highlight text in Photoshop with the Type tool (example: resolution is 300ppi)
    Copy it
    Paste into an Illustrator document (neither raster effects resolution nor type unit of measurement matter)

    Result: text is very different (300/72 times larger for text from a 300ppi Photoshop doc)
    Type copied in AI then pasted into a 300ppi…

    2 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  10. Images in clipping masks glitching and overlaying artwork when in GPU

    This is similar to previous posts but not sure if the same.. apologies if repeating. In the latest version of illustrator, images within clipping masks are glitching out and making the file impossible to work with. These glitched versions of the masked image change constantly when zooming in or out, but do not disappear as they used to when illustrator bugged out previously. see attached screenshot. The orange metal flake texture should only exist within the frame of the bicycle. The lighter orange glitchy shapes do not exist.

    iMac Pro - Big Sur 11.61
    Illustrator v26.0.1

    9 votes
    6 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  11. Select Same Fill/Stroke Color ignores Compound Shapes

    Select > Same > Fill Color (and I assume the other related functions) ignores the color set for Compound Shapes (if it differs from the color of the original shapes used to create the Compound Shape). Even if you have one selected before triggering the function it refuses to select it. It is as if it cannot see the color assigned to the Compound Shape itself.

    Windows 10, latest version of Adobe Illustrator 26.0.1

    1. I have a file consisting of multiple rectangles all with the exact same color (e.g. black).
    2. I make two rectangles of a different color (e.g. red)…
    4 votes
    1 comment  ·  Selection  ·  Admin →
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  12. Changing Color panel option can’t be recorded as an action

    Changing Color panel options can’t be recorded as an action
    When you record Color panel menu options in actions (Web color, Invert, Complement), the color gets changed to white instead.

    9 votes
    0 comments  ·  Actions  ·  Admin →
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  13. Direct Selection Tool no longer working as usual

    When using the Direct Selection Tool to make a selection within another object via click and drag, the tool automatically selects the outer object, regardless of its fill setting.

    In previous versions of Illustrator, it would not select such an object if it had no fill, which made it easy to select multiple paths and points that were contained within an object with a simple click and drag gesture. Now, this is rendered impossible and makes the tool much more tedious to use.

    This absolutely needs to be fixed!

    3 votes
    3 comments  ·  Tools  ·  Admin →
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  14. Export to EMF

    I create new file in illustrator
    Add Text area and export as emf (or wmf)
    After then open in illustrator my emf file. Text is destroyed

    1 vote
    2 comments  ·  File Save, Import and Export  ·  Admin →
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  15. "Can't print the illustration. File I/O error has occured while it's printing"

    Good morning, I am having issues with students printing to our laser engraver from illustrator. They receive the following error, "Can't print the illustration. File I/O error has occurred while it's printing". The teacher can print without issue with his login, but not the students with theirs. Not sure what is going on here. Any ideas? Thanks,

    1 vote
    4 comments  ·  Print  ·  Admin →
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  16. When relinking a file, the last accessed folder gets opened and not the one that had the link

    We need and option to open the folder containing a linked file when a link is missing or we choose "Relink file", instead of open last folder.

    3 votes
    0 comments  ·  Images, Links  ·  Admin →
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  17. Menus aren't opening, or opening and closing fast. Isn't possible click and anything.

    On opening screen, it's not open Preferences menu or choose any options at document presets. The tab open and closes very fast.
    It's not access swatches, write the name of the file, access export menus, nothing.

    This problem started at version 22. Seem corrected, but the issue back after some minutes or hours of use. It's totally random.

    See videos below. Since september 2021.

    The issue is happening with other people at Adobe Community forum.

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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  18. Pantone swatches being deleted even after adding them to the correct folder

    Our graphic users need to use additional Pantones in Adobe illustrator. In order to do that, they copy some Pantone files to the AI's Pantones folder on the local machine. When they open AI, they can see and use the Pantone. The problem is, that after they close the AI application, it the Pantone files being deleted automatically from the AI's pantone folder. Therefore, they copy the Pantones to the AI's folder each time they need to use it, which is very discouraging.

    2 votes
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  19. effcts, Apperance, Graphic desings

    will not do any commands! No drop shadows! Its bugging on all my work!

    1 vote
    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  20. 2020ファイルフォーマット、後方互換性の破壊

    iMac 27inch(2020/32GB/1TB/Corei5)
    macOS10.15.7

    リンク配置したJPG画像に対してエフェクトをかけると以前のバージョンのイラストレータ（ver.24およびver.25）でPGF部分を正常に認識できずにPDF部分より復元しようとする。

    再現手順
    1.　ver.26.0.1にて新規ドキュメントを作成し、JPG画像を配置する。JPG画像自体は埋め込まずリンク画像としてあつかう。
    2.　配置画像に対して「効果→スタイライズ→ドロップシャドウ」のアピアランスを適用する。
    3.　2020形式で当該ファイルを保存。
    4.　Illustrator2021にて当該ファイルを開くとネイティブ部分のデータを読み込めず、ダイアログが表示されPDF部分のデータよりリカバリを行おうとする。

    実際の結果
    旧バージョンにてIllustratorファイルを正常に開くことが出来ない。

    期待される結果
    2020形式で保存した場合、ver.24及び25にて従来のように正常にファイルを開くことができる。

    これはJPG画像をリンクとして配置したものにエフェクトを適用すると起こるようです。スタイライズのみならずトリムマークやPhotoshop効果等でも同様の症状が出ます。
    しかしながら、すべてのJPGで再現するわけではありません。条件を特定しようとしたのですが特定に至っていません。
    当該ファイルを添付いたしますので確認頂けると幸いです。

    3 votes
    7 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  PCM Maro responded
    こちらの問題が修正された Illustrator 2022（ver.26.0.2）が、製品リリースされました。 みなさん、ご協力ありがとうございました。 こちらのトピックは対応完了とさせていただきます。 コメントはオープンにしておきますので、何か問題がありましたらご報告ください。 よろしくお願いいたします。 Illustrator チーム
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