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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8071 results found

  1. File window on Mac misaligns

    When using the green align and expand button for the file window on Mac, the window misaligns by a fraction toward the upper left corner.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  2. Expanding a bezier path with a stroke larger than the object's radius alters its appearance

    version 26.3.1, mac intel
    As per the title
    1) Create a circle
    2) Give it a stroke thicker than the radius
    3) Expand it

    2 votes

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    0 comments  ·  Strokes  ·  Admin →
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  3. Insane Bloatware Devouring my RAM

    Holy **** Adobe. I am not going to be professional or even reasonable in this email because THIS IS ******* RIDICULOUS. WHY are the 30+ background programs running that are literally impossible to kill, and will launch even if they are not on the startup list!!!!! Your absolute garbage approach to managing these background tasks has essentially rendered my PC useless. I am ******* angry and honestly I want my money back for Illustrator because this is complete horse ****. How can you honestly sleep at night as a developer knowing how embarrassingly poor this software suite is set up?…

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  4. New Document modal misalignment

    When starting a new file, the modal that pops up where you can determine the document properties/preset details (title, size, orientation, bleed, color space, etc.) has the values for title, dimensions and bleed misaligned inside their bounding boxes.

    macOS Monterey
    Illustrator 26.3.1

    3 votes

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    1 comment  ·  User Interface  ·  Admin →
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  5. "Expand Appearance" does not expand my blend tool results

    Ive created the below highlighted graphic using the line tool, then applying arrowheads. I used the blend tool to create the in-between lines but needed the lines to be individually editable. Any reason why expand appearance messes up my arrowheads?

    1 vote

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    1 comment  ·  Actions  ·  Admin →
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  6. PDFファイルをIllustratorに配置する際にアプリケーションがクラッシュします。

    1
    Illustrator
    v26.3.1

    PC
    Windows 10 Pro

    2
    指定のPDFファイルを配置する、もしくは
    ファイルをドラッグ&ドロップ

    3
    PDFファイルの配置ができる

    4
    PDFファイルを配置もしくはドラッグ&ドロップ
    した時点で動作が停止し、Illustratorがクラッシュします。
    直接Illustratorから添付しているPDFファイルを開く場合は問題になりません。

    2 votes

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    3 comments  ·  Other...  ·  Admin →
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    Completed (Comments Open)  ·  PCM Miyuki responded

    Ten_A さま

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    詳細な解析とサポートを頂きまして誠にありがとうございます！

    引き続きどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

  7. Clipping compound shape doesn't have edges drawn

    When a compound shape (not a compound path, but a live result of any Pathfinder operation) is used as a clipping mask, Illustrator does not display edges for the resulting objects.

    1. View > Hide Bounding Box (for clarity, to see the issue better)
    2. Draw anything
    3. Create two intersecting rectangles
    4. Select these two rectangles, hold Alt and click Unite in Pathfinder panel to get a live compound shape
    5. Select both the compound shape and the art below
    6. Object > Clipping Mask > Make

    The resulting object has no edges drawn and can’t be seen as selected, until you enable the bounding…

    17 votes

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    2 comments  ·  Clipping, Intertwine  ·  Admin →
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  8. Show grid shortcut not working on macOS Monterey

    The show grid keyboard shortcut cmd + ' is not working on my illustrator. I have to go through the menu to toggle it on and off.
    It starts working when I restart my computer but then starts bugging out again.

    2 votes

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    1 comment  ·  Other...  ·  Admin →
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  9. When using gaussian blur or outer glow on top of a gradient object, the gradient underneath becomes transparent.

    The object in the pictures shown is applied the outer glow effect. When I place the object on top of the shape applied with gradient colors, the gradient becomes transparent as the glow appears to have disappeared.

    2 votes

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    1 comment  ·  Gradients  ·  Admin →
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  10. SVGs are missing elements when opening with Illustrator (and PhotoShop too)

    For the last several weeks I've discovered that opening SVGs with Illustrator (and PhotoShop in fact) results in a significant portion of the artwork being missing. I've opened over 100 SVGs from multiple sources and every single one is missing elements when opened in Illustrator. When opened in Inkscape or Google Chrome the SVGs are fine. See attachments for an example SVG file from the web.

    My work is almost solely in SVG for compatibility with other devices (laser cutter, etc), and not being able to successfully open ANY SVG is incredibly disruptive. I can export from Inkscape as EPS…

    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  11. Navigation bar info in lower left gets displayed in wrong location

    I have 3 monitors.
    2 are 27" 4K resolution, and the third is a 24" XP-PEN Pen display (2560x1440), which is where Illustrator always starts and runs in full-screen.

    Illustrator apparently cannot always figure out how to calculate all its object locations, since the navigation info on the bottom bar on each file open lands UP the screen, when opening an Illustrator document and Illustrator is in Maximized mode.
    See first attached screenshot.

    If I then click the "Restore" button (upper right in any Windows app window), in effect forcing Illustrator to repaint its entire app area, then suddenly the…

    1 vote

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    2 comments  ·  User Interface  ·  Admin →
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  12. Whole compound path gets affected when rounding a corner

    I have added a few shapes and then wanted to round only 2 anchor points, but as you can see here, other points are affected, even though they are NOT selected

    https://recordit.co/GwpPktMNNp

    1 vote

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    6 comments  ·  Pathfinder and Compounds  ·  Admin →
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  13. Why i can't snap anything?

    For a few days now Im not longer able to snap anything (objects, texts, guides, grids or else), so I cannot be precise when it is necessary.

    1 vote

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    1 comment  ·  Snapping  ·  Admin →
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  14. Bug: Export to SVG messing up illustration

    When i export an artboard or selection to svg it messes up the location of some parts of the illustration while exporting to other formats (png) works correct. I use illustrator version 26.3.1. I have like 20 other artboards with other illustrations, all messed up. Like a month ago it still worked.

    Attachment:
    header mobile@2x.png (export as png works correct)
    Screenshot of svg (Needed to make screenshot cause i cant upload an svg)

    Hopefully this will get fixed soon, or get a workaround, cause I cant deliver any products to my client now.

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  15. Drawing shapes using any tool ignores colour and stroke settings

    Drawing a new shape either using the automated tools of square/ellipsis etc or when drawing when the pen tool, the stroke stays the setting of a previous setting, despite what is displaying. Likewise, the colour shows the 'correct' setting but retains the setting of a previous setting.
    I have closed Illustrator and restarted the application but it's still happening.
    Operating system: macOS Monterey version 12.4
    Adobe Illustrator version: 26.3.1

    1 vote

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    1 comment  ·  Strokes  ·  Admin →
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  16. Problem ingesting then reexporting SVG with transform attributes

    Take an SVG file with transform attribute which contains some translate(x,y) distance. Illustrator will open it fine, but if you re-export (save for screens), transforms are mangled and go outside the svg viewport.

    Please investigate, maybe it's worth to wipe the transform attributes completely when saving to a new SVG file?

    I attached the example SVG file. Disregard the fills, they were originally set to consume CSS-variables but Illustrator wiped them (which is another potential bug). For example, fill would be like: fill="var(--c-color-semantic-codsen-roundel-bg)".

    Thank you.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  17. Illustrator turning all PNGs into negatives (with or without yellow background) after saving and reopening document

    I'm on Windows 10 pro, version 21H1. The version of illustrator I have is 26.3.1.
    When working on a document, CMYK or RGB, in illustrator with my Adobe color settings synced across all programs, all PNGs whether 16 bit or 8 bit turn negative. I've attached before and after screenshots.

    I've never had this happen before and I work with PNGs everyday, I spoke to and adobe support rep yesterday and gave them an AI filer where I tested PNGs vs JPEGs out. JPEGs are totally fine, only issue is with placing PNGs and I rather place a PNG than…

    23 votes

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    22 comments  ·  Images, Links  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.0.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  18. I cant open the documents that are saved in the cloud, so i have to saved them in my computer and i dont want to do that. Please help my

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  19. "on your computer" button does not work in the "save" dialog when "creative cloud" is selected as the default location to save files

    I just updated to 26.3.1. Made a new file, sketched in it, and hit 'save".

    I was presented with the Creative Cloud dialogue. I am not a fan of keeping stuff in the cloud so I hit the "on my computer" button; nothing happened. I swore, aborted the dialogue, and tried again to the same result.

    A little further experimentation suggests that it works sometimes if I click on the button again. Weird.

    OSX 11.6.4, Big Sur.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  20. Illustrator 26.3.1 loses Libraries after computer wakes from sleep

    Using Illustrator 26.3.1 , if you have your illustrator open and set your computer to sleep, the next time you wake it up and try resuming your work, libraries will be blank and say "Install Creative Cloud Library". If you restart Illustrator, it works fine until the next time you sleep your computer. Version 26.2.1 does not have this problem.

    6 votes

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    3 comments  ·  Cloud, Libraries  ·  Admin →
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