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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8067 results found

  1. Windows版Illustratorで図形を描画すると、マウスカーソルの移動に沿って大量に生成される

    OS : Windows 10
    CPU : Core i5-9300H
    GPU : Geforce RTX 2060
    Illustrator : 26.0.2

    Windows版Illustratorで図形を描画する際に、マウスカーソルの移動に沿って図形が大量に生成されてしまいます。

    PC起動直後にIllustratorのみ起動している状態では発生しないことは確認できていますが、上記のバグが発生するタイミングはまちまちであり、どういった条件で発生するかの特定は難しいです。

    以下のフォーラムで報告されている現象と同様です。
    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/%E9%95%B7%E6%96%B9%E5%BD%A2%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AA%E3%81%A9%E3%81%AE%E5%9B%B3%E5%BD%A2%E3%83%84%E3%83%BC%E3%83%AB%E3%81%A7%E3%83%89%E3%83%A9%E3%83%83%E3%82%B0%E3%81%99%E3%82%8B%E3%81%A8%E8%BB%8C%E8%B7%A1%E3%81%AB%E6%B2%BF%E3%81%A3%E3%81%A6%E5%A4%A7%E9%87%8F%E3%81%AE%E5%9B%B3%E5%BD%A2%E3%81%8C%E5%87%BA%E6%9D%A5%E3%82%8B/m-p/8631161?profile.language=ja

    4 votes

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    4 comments  ·  Tools  ·  Admin →
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    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた現象ですが、ご使用のマシン環境に依存した問題と思われます。

    お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

    よろしくお願いいたします。

    Illustrator チーム

  2. Document won't save

    Hi there.
    I have been working in a new file I created, and I am unable to save the file. I have tried exporting, and quitting such that illustrator asks if I want to save. Nothing happens. I am stuck here, as I will otherwise loose the work I have done. Any suggestions???

    4 votes

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    The problem got solved by resaving the original document and no longer can be reproduced.

    If you have a similar issue, try to search for a similar bug report which matches yours exactly or log another one, providing as many details as possible to help the team to investigate it.

  3. 複数レイヤーの要素に対して同時に「パスの自由変形」を行うとレイヤーから要素が消えてしまう / Free Transform in distort mode forces objects from different layers to move into the top one

    環境
    OS: Windows10
    AI version 24.1.1(2020)および26.0.2(2022)

    再現手順
    1.複数のレイヤーにある複数の要素を同時に選択
    2.[自由変形ツール]→[パスの自由変形]で、ガイドのコーナーをドラッグし要素を変形する

    期待する結果
    変形前の元レイヤーに変形後も同様の構成で要素が残る(グループ化しない)version 23(2019)以前の挙動

    実際の結果
    上のレイヤーに要素がグループ化され、他のレイヤーから選択した要素が消えてしまう

    要望
    レイヤー構成を変えずにパスの自由変形で複数レイヤーにわたる要素を調整する必要があります。
    複数レイヤーの要素が選択されている場合は、グループ化せずに元のレイヤーに要素が残るように修正をお願いいたします。

    4 votes

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    Under Review  ·  0 comments  ·  Tools  ·  Admin →
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  4. Using Illustrator “Paste In Front” creates a Find window on the Desktop

    Hi;
    I have recently begun having a paste in front (⌘F) issue in AI 2020.

    For DECADES I have been able to select an item and copy (⌘C) then paste in front (⌘F) to create a copy of the selection exactly on top that I can then step/move as needed.
    I have been doing this in the Illustrator 2020 application for years.

    Now when I’m in Illustrator and I hit the paste in front (⌘F), it takes me directly to the desktop and creates a Find window. (And Does Not Paste In Front!)

    I can use “Paste In Front” in…

    3 votes

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  5. 大きなキャンパス時にピクセルビューにすると、カーソルキーでのオブジェクト移動時に10pxづつ動いてしまう

    1. M1 Mac mini OS 12.1 / Illustrator 26.0.2

    2. 手順
      大きなキャンパスでデータを作成
      既存デザインデータを貼り付け
      ピクセルビューで作業
      ピクセル吸着モードで作業
      キーボードのカーソルキーの左を押す

    3. 想定していた結果
      環境設定では0.2pxに設定されているので、
      1pxづつオブジェクトが移動するはずですが、10pxづつ動いてしまうようです。

    大きなキャンパス時にピクセルビュー+ピクセル吸着モードにすると、カーソルキーでのオブジェクト移動時に10pxづつ動いてしまうようです。

    4 votes

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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告内容の現象は、表示メニューの「ピクセルにスナップ」がトリガーになっているようです。

    macOS と Windows 両方で再現しました。

    修正などの開発進捗がありましたら、こちらでご報告いたします。

    よろしくお願いいたします。

    Illustrator チーム

  6. デザインが表示されなくなる

    環境: M1 Mac mini OS 12.1 / Illustrator 26.0.2

    ピクセルビューにして300%以上ズームするとなにも表示されなくなる。また、比較的パスやオブジェクトが多いデータについては100%時でもなにも表示されなくなってしまう。CS6ではちゃんと表示されます。GPUにしてもCPUレンダリングでも結果は同じです。

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた現象ですが、最新版「ver.26.2.1」でも再現できませんでした。

    ご使用のマシンが「macOS 12.1」ということですが、現時点では Illustrator はサポート対象外となっておりますので、ご了承ください。

    いったんこちらのレポートは対応完了とさせていただきます。

    よろしくお願いいたします。

    Illustrator チーム


  7. Export for screens importing to After Effects as the same image

    When exporting for screens the artboards save out as separate files and in Photoshop and everywhere else appear as they should, however even importing to After Effects they all appear as the same file. If I re-save them in Photoshop it fixes the problem but is a hassle for something I need to do on a regular basis. This has been the case for several years and different versions of Illustrator on different computers.

    3 votes

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  8. The operation cannot complete because of an unknown error. [TAdd]

    The error makes all shortcuts useless, plus they can't even be edited nor does resetting preferences make any difference.

    4 votes

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    2 comments  ·  Performance  ·  Admin →
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  9. Marquee selects empty layers

    We are using a document template with nested layers (i.e. all layers are in correct order and properly named before drawing starts)
    Marqueeing objects unfortunately selects some empty layers besides those that lead to the artwork. The document info displays the selection correctly, and the attribute panel reports differing notes.

    3 votes

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    3 comments  ·  Layers  ·  Admin →
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  10. Fehlendes abspeicher neuer farbfelder

    Kann keine neuen Farbfelder abspeichern, geschweige denn sie in der Bibliothek unterzubringen, noch die Standardfarben zu löschen… Wäre schön wenn man das über ein plussymbol hinbekommen könnte… plus neuen Farbenamen als Kategorie in die man die neuen Farbfelder speichern kann und beim antippen der Kategorie die Möglichkeit in Bibliothek zu speichern…

    3 votes

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  11. Pixel preview doesn't refresh correctly until reapplied

    Steps to reproduce:
    - New document with units set to pixels
    - View: 'Snap to pixel' and 'pixel preview' turned on.
    - Use the rectangle tool to make a new shape, eg. 20 pixels square.
    - Set the fill colour to a high contrast colour (eg. dark grey) and turn off the stroke
    - zoom the view, move around.

    Expected result:
    - the rectangle should appear pixel-perfect (sharp) against the pixel grid, with no anti-aliased bluring
    - the view should acurately update when I zoom and move around to display pixel perfect artwork

    Actual result:
    - the rectangle is bordered…

    4 votes

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  12. No eps thumbnail preview

    My default is Illustrator but yet I can't see the file thumbnail preview.
    Even when I press spacebar there is still no preview.

    4 votes

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  13. Zoom difetto

    Con l'aggiornamento del sistema operativo Mac OS 12 non si riesce ad avvicinare con lo zoom, il valore dipende dal file da 400%, si files più leggeri si arriva a 600%
    Questo tenendo la risoluzione dello schermo alla massima risoluzione mentre se si scende come risoluzione a 2k il problema non si presenta. Sia con Illustrator 2021 che con il 2022

    2 votes

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  14. 行間値が表示されない

    環境: M1 Mac mini OS 12.1 / Illustrator 26.0.2

    内容:

    行間値が表示されなくなります。たまに治る時があります。
    テキストブロックの行間は全て同じ値にしていてもすべてのテキストボックスで行間値が非表示になります。行間を変更したときに表示されるので、それで値の確認をしています。

    2 votes

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    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた現象ですが、最新版「ver.26.2.1」でも再現できませんでした。

    ご使用のマシンが「macOS 12.1」ということですが、現時点では Illustrator はサポート対象外となっておりますので、ご了承ください。

    こちらのレポートは、いったん対応完了とさせていただきます。

    よろしくお願いいたします。

    Illustrator チーム

  15. Can't open the illustration. The file is locked or in use

    We are getting an error message when we are loading our .aip file on Adobe Illustrator that says: "Can't open the illustration. The file is locked or in use." ID:-54
    Approaches (we followed to resolve this issue) :
    Uninstalled and reinstalled AI several times.
    We have checked the OS dependencies and verified with latest OS as compatible with AI.
    We have created plugins again and tried to load same in illustrator but problem remain same.
    We have rechecked and updates some build configuration but same issue again.
    We have verified the path of output folder and checked with via doing…

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  16. Unembeding image to .PSD change resolution

    I noticed recently that on my new MacBookPro 16 - M1 Max on macOS 12.1 Monterey, with AI 26.0.2 when I unembed an image to .PSD format, the extracted image is resampled and the résolution is changed. Only PSD format does that. Choosing TIF is working as expected.

    This is not happening on my old MacBook running the same AI version but on macOS Catalina.

    So I don’t know where the bug is: On Monterey or in the M1Max Chip.

    Bug ID - AI-4256151

    2 votes

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  17. zooming issue......looks like other people

    Doesn't matter if GPU performance is clicked on.....when I zoom in to a vector drawing to work on it......BOOM....can't see anything.

    Please fix.
    Screen goes grey.

    4 votes

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    2 comments  ·  Performance  ·  Admin →
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  18. テキスト入力カーソルが消える

    [境界線を非表示]にするとテキスト入力時に表示されるはずのカーソルまで消えてしまう。

    1 vote

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    Need More Info  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。


    ご報告いただいた現象ですが、再現できませんでした。


    お手数ですが、以下の内容を詳しく記載してください。

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順
    3. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。


    なお、テキスト入力キャレットにつきましては、マウスカーソルを動かすと、高速点滅するという以下の問題が確認されていますので、ご参照ください。

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44387628-%E3%83%86%E3%82%AD%E3%82%B9%E3%83%88%E6%93%8D%E4%BD%9C%E6%99%82%E3%81%AEi%E3%83%93%E3%83%BC%E3%83%A0%E3%81%AE%E7%82%B9%E6%BB%85%E3%81%8C%E6%97%A9%E3%81%99%E3%81%8E%E3%82%8B


    よろしくお願いいたします。

    Illustrator チーム

  19. Layer Arrow Disappears

    When collapsing sub-layers of a layer, the arrow to expand the sub-layers is no longer visible. Clicking the eye would restore the arrow, but this is a bug that should be fixed.

    Evidence:
    https://youtu.be/Oa8KxjzLFkM

    5 votes

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    3 comments  ·  Layers  ·  Admin →
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  20. Copying and pasting figures from GraphPad Prism into AI no longer works.

    Windows 10, Current 2022 AI, GraphPad Prism ver 9.2 current version. With previous versions of both software could easily cut and paste Figures from Prism into illustrator. now I get "operation cannot complete because of an unknown error" followed by a partial pasting of the figure.

    2 votes

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