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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8135 results found

  1. Brush tool not available to draw on normal AI file

    I can draw a line on my rough draft in a .ai file, but can't use the brush tool. It shows the O with a / "forbidden" symbol (not available).

    1 vote

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    1 comment  ·  Brushes  ·  Admin →
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  2. Not Responding. Crashing when I go to make a pattern

    Operating system: Windows 10
    Nvidia GeForce RTX 2060 Super
    Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
    31.85GB RAM

    Currently in the process of creating a 40cm x 40cm all over surface pattern design print. So far everything has been fine. My total file size is 435mb.

    When I select my imagery ready to turn in to Object > Pattern > Make
    Illustrator decides that it can't process this, freezes and crashes.
    I am on the most up to date versions of Illustrator and drivers for my RAM.
    I have also tried simplifying my pathways to no avail.

    Does anyone else know…

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  3. Preview of color selections (AI 26.0.2)

    I am from Release of Illustrator, which the preview of color selections, if activated, does not allow me to enlarge over 1200%, because the screen becomes all gray. I tried in preferences> performance to activate and deactivate the GPU, without any change. I tried to trash all the preferences, without any change. I tried to uninstall Illustrator, without any change.

    [Sono da diversione release di illustrator, che l'Anteprima di selezioni colori, se attivata, non mi permette di ingrandire oltre il 1200%, perchè lo schermo diventa tutto di colore grigio.
    Ho provato nelle Preferenze > Prestazioni ad attivare e disattivare la…

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  4. SVG export for screens not working properly.

    Windows 11 22000.556 / Illustrator 26.1

    Hi there,

    The SVG file exported through "Export for screens" is corrupted when opened with any web browser, Illustrator or Photoshop.

    I managed to export it properly by installing an older version of Illustrator (26.0.3). Previously I tried uninstalling and installing version 26.1, restarting the computer, etc and it didn't work.

    Best,
    Alex

    10 votes

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    4 comments  ·  File Save, Import and Export  ·  Admin →
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  5. Illustrator v26.1 - save file after assigned color profile does not work

    Illustrator v26.1
    Windows 10 Enterprise

    When opening an illustrator file created under a previous version of illustrator that was saved and/or created without a color profile assigned (not color managed), with color settings set to inform/warn the user of the missing profile, assigning the profile at file open when the prompt is displayed or clicking OK with "leave as is (don't color manage)" selected and then selecting edit > assign profile and assigning a color profile...

    then saving the document with ctrl+s or File > save does not save the file with the assigned color profile. Opening the file again…

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  6. My GPU (AMD Radeon RX 6600M) is not recognized by the latest version of Illustrator, although it is detected and utilized by Photoshop...

    My GPU (AMD Radeon RX 6600M) is not recognized by the latest version of Illustrator (26.0.3), although it is detected and utilized by Photoshop...
    Anyone knows where the problem may come from and how to solve the issue?
    Cheers

    3 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  7. Delays and Sluggishness

    For the 30+ years I've been using Adobe Illustrator, I don't think I have every really been bothered by the app or an update until last year. Now when you open AI, make a new file, or try to drag content around on a canvas or move the page around using the hand tool, the app is very lethargic and jerky. It is as if it is validating all actions by an online verification before any action is done. This really makes using the app frustratingly slow.

    3 votes

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    0 comments  ·  Performance  ·  Admin →
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  8. Can't Save as on your computer

    I use illustrator 26.1 and Monterey 12.3 on MacBook Pro with M1 chip .
    I can't Save as on my computer . The Window is freeze except the format box and the "save on cloud document" button.

    Please help I can't do my job and save as pdf formats for print .

    Thank you.

    28 votes

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    39 comments  ·  File Save, Import and Export  ·  Admin →
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  9. Missing Glyphs on PDF export in Illustrator v26.1

    When exporting a document using Lora font (https://fonts.google.com/specimen/Lora), the colon character changes to a strange symbol.

    It's the same issue that was happening in Indesign (and was fixed on February)
    https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44385984-missing-glyphs-on-pdf-export-in-indesign-v17-0

    Info:
    Windows 10 Pro 21H2 (latest updates until yesterday)
    Illustrator v26.1 (64bit)

    A friend in MacOs tested exact the same file (latest OS and AI) and no problem on exportation.

    I think it's affecting only windows users!
    Sorry my bad english.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  10. Click-drag fails... snaps back

    Click-drag, click-opt (copy) drag, click-shift (constrained) drag fails... snaps back.

    Click on object to drag it either with or without option and/or shift and sometimes it will fail and snap back to its original position.

    Mac mini M1
    MacOS 12.2.1 Monterey
    Apple Magic Mouse (no Wacom or other third party drivers)

    Same behavior on two identical machines.

    Works fine with v26.0.3.

    168 votes

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    Under Review  ·  130 comments  ·  Tools  ·  Admin →
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  11. BUG: Can't downloaded .ai file by adobe site

    when I try to download the file proposed by adobe "final-flora-design-sample.ai" in creating 3D graphics in illustrator, it gives me an error. After I say "allow" on the site, I get an error on creative cloud. I have all free access to download from the adobe site... at every download attempt it offers me the same error

    1 vote

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    0 comments  ·  Learning and Help  ·  Admin →
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  12. Error css classes in svg export

    In version before 26.2, applying a graphic style to a simple object (rectangle, line, etc.) allowed the name of that graphic style to be used as a CSS class in the an exported SVG. So a graphic style of "thick-outline" would become a CSS class called ".thick-outline" when the SVG file was exported with internal CSS.

    Now, a useless class called "cls-1" is applied to the illustrator object instead, making re-use of overriding of the style in the SVG difficult. This is a regression that makes the usefulness of the SVG export feature limited.

    See below for a comparison of…

    6 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  13. Holding alt to make the Width tool only change one side of a brushed path snaps the other side to zero.

    1. Draw a path. Give it a simple, thick stroke.
    2. Hold down ALT while using the Width tool to change one side's width; note that the other side stays the same width.
    3. Draw a new path. Give it an art brush or pattern brush.
    4. Hold down ALT while using the Width tool to change one side's width; note that the other side suddenly snaps to zero-width.

    I would swear the Width tool used to behave as in step 2 on brushed paths? It'd be nice to get this reversion fixed. Or to make the Width tool behave consistently across different kind…

    2 votes

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    2 comments  ·  Brushes  ·  Admin →
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  14. Illustrator 26.1 not saving changes to files. Serious bug.

    Mac OS Monterey, 2020 Macbook Pro. My files are saved to a local Dropbox folder, which has never been an issue in the past. I made changes to a file, changing strokes with manually added arrowheads to strokes with arrowheads. I saved the file and closed it. When I reopened the file, no changes had been saved. I recreated the changes, and did a save as with a new file name, and the changes were saved. I went back and tried adding the changes to the original file, and it confirmed that AI 26.1 is not saving changes to files.…

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  15. Problem with Type on a Path after ver. 26.1 update

    Prior to updating Adobe Illustrator to ver. 26.1, a drawing with Type on a Path appears as it should. After the update, the text is positioned in a different place along the path. This is confirmed on a second computer. The same file opened on the second computer prior to the update appears normal, and after the update, the text is shifted.

    9 votes

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    12 comments  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  16. placing (linking) JPGs in illustrator makes files incredibly slow to work with

    Often I create layouts that require linking JPG in my doc. Whenever there are multiple JPGs in my doc, the doc becomes very slow. I do not notice the same performance issue if the linked files are TIFs. This has been an issue for multiple versions of Illustrator.

    3 votes

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    2 comments  ·  Performance  ·  Admin →
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  17. [BUG] Rotating Object with Stroke Aligned to Outside Causes Object to Disappear and Render Improperly

    Rotating Object with Stroke Aligned to Outside Causes Object to Disappear and Render Improperly. If I apply a different stroke align, it seems to reappear. Tested it on different objects in different documents, restarted Illustrator, etc. Still the same

    1 vote

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    3 comments  ·  Strokes  ·  Admin →
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  18. Ctrl+click on a Gradient tool icon in a toolbar to reset gradient doesn’t work

    We were able to Ctrl+click the Gradient tool button to reset gradient to default black-and-white, as stated here: https://helpx.adobe.com/illustrator/using/default-keyboard-shortcuts.html
    Now only Ctrl-clicking the preview in Gradient panel works.

    10 votes

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    1 comment  ·  Tools  ·  Admin →
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  19. 禁則処理が反映されない、トラッキングの数値が変わる

    macOS Mojave バージョン10.14.6
    CC2020 バージョン24.1で起きたバグです。

    ・テキストボックスを使用して文字組みの作業をしていました。
    ・保存後に再度開くと文字送り位置が勝手に変わっている現象が発生。
    　」←閉じ括弧が行頭に来ていたました。
    ・禁則処理は「強い禁則」に設定していた＆行頭禁則文字に同記号を設定していたのに適用されませんでした。
    ・トラッキングを-5→0に設定して文字送りを調整して保存しましたが、再度開くとまたトラッキングは-5に戻り」←閉じ括弧が行頭にある状態に。
    ・トラッキングを今度は5〜10にして文字送りを調整し保存。再度開いたら正しい状態で保存されていました。

    以上ご報告になります。
    よろしくお願い致します。

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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    Request to Contact Support  ·  PCM Maro responded

    Illustrator製品版フィードバックへのご協力ありがとうございます。

    最新バージョン（ver.26.x）では再現しませんでした。

    こちらは一般的な機能バグではないようですので、もし、再現するようなデータがございましたら、カスタマーサポートにお問い合わせください。

    よろしくお願いいたします。

    Illustrator チーム

  20. Glitchy M1 Version. Moving Object Distorts Object Beyond Recognition

    The simple act of moving a group object is not working in the Apple Silicon version. Just clicking on it distorts it beyond usuable recognition. Video if action attached.

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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