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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8135 results found

  1. Select tool

    Whenever I form a shape with the Rectangle Tool, the Select Tool won't provide the option to resize the selected shape.

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  2. IUStringUnitsToAIReal doesn't recognize comma as decimal separator

    std::string input_ = "1,5"; // From Adobe header: The string to convert, which uses the localized international utilities (IU) decimal separator.
    AIReal n;
    sAIUser->IUStringUnitsToAIReal(ai::UnicodeString(input_), &n);

    This function interprets the text "1,5" as "15" even when the locale is set to a country where the system uses a comma decimal separator. Related functions IUStringToAIReal recognizes the comma, though.

    4 votes

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  3. Align to Artboard

    Please fix "Align To..." bug or new feature. I never use "Align to Selection" and many times it automatically switches to "Align to Selection" on its own. I always use "Align to Artboard" and I like that it automatically changes to "Align to Key Object" when I select a key object and goes back to my preferred Align to preference "Align to Artboard" when I do not select a key object. Because it is not stay on my preferred "Align to Artboard" and, on its own changes to "Align to Selection" it causes a problem, for example since my preferred…

    4 votes

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  4. Problems with shadow with extrude - MAC OS X BigSur

    When i tried do create a shadow for a simple Cube, part of the shadow is above the solid - That's the latest beta version

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  5. Illustrator selecting Folder name and renaming file when saving into Folder

    When saving an Illustrator file - and InDesign also - I click the name of the folder that file is to go into and the filename changes to that folder's name. Why is this happening? Why was this not found when debugging these very expensive applications before throwing them at subscribers and hoping they will work? Really not professional. We pay far too much money for stupid things like this to happen. Needs to be fixed immediately. InDesign also.

    2 votes

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  6. 대지 복사

    일러스트레이터에서 대지복사기능을 이용해서 연결동작을 그리고있는데 가로로 대지복사했을때는 가로로 한픽셀씩 흔들림이 생기고 세로로복사했을때는 세로로 한픽셀씩 흔들림이 생깁니다 저는 alt로 대지복사를 했고, 상담원님을 통해 alt로 복사하지말고 ctrl+c, ctrl+v를 이용해서 그려보는것을 제안받았고 ctrl+c,ctrl+v를 이용했을때 픽셀이 흔들리는 문제는 해결되었지만 alt로 복사시에는 여전히 픽셀의 흔들림이 있습니다.

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  7. "Corner" anchor points become smooth when joining active Curvature Tool line

    Create a line that contains a corner (any tool).
    Begin drawing a second line with the Curvature Tool.
    As part of your new Curvature Tool line, click either end of the first line.

    This causes a conversion of corner points to smooth points.

    I posted this issue on stack exchange (see link below) and was told this was a bug. It certainly wouldn't make sense as a feature, so that seems like a legitimate conclusion.

    https://graphicdesign.stackexchange.com/questions/156115/curvature-tool-questions

    3 votes

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    1 comment  ·  Tools  ·  Admin →
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  8. Stuck in outline mode, there is a pop-up window that comes up saying "can't finish previewing. Could not complete the requested operation."

    Stuck in outline mode, there is a pop-up window that comes up saying "can't finish previewing. Could not complete the requested operation."

    I try to do something in Illustrator and that pop-up comes up and I can't do anything to fix it. This is making it impossible to get work done as I'm just stuck in outline mode, if I hit command Y nothing happens but the pop-up.

    4 votes

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    1 comment  ·  Performance  ·  Admin →
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  9. N and M-spaces ruin tabstops

    When m or n spaces are in a text, positioning with tab stops is off.
    Tabletops only work correctly with normal spaces

    3 votes

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  10. GPU表示時、リンク画像にぼかし・クリッピングマスク・回転を実行すると表示されなくなる

    ・Mac OS Catalina 10.15.7 Illustrator 26.0.3

    ・表示/GPUでプレビュー
     アートボード上に画像ファイルをリンクで配置し、それに対し
     効果/スタイライズ/ぼかし
     適当なパスオブジェクトでクリッピングマスク
     回転ツールで回転(画像とクリッピングパス一緒に実行)

    ・想定していた結果:ぼかしとクリッピングマスクのついた
     画像ファイルが回転した状態で表示される

    ・実際の結果:画像ファイルが表示されなくなる
     なお、表示/CPUプレビュー時は想定していた通りに表示される

    ・試したこと

     OS・Illustratorが同バージョンのMac数台で同じ操作を実行
     →同じ結果になります

     効果/パスの変形/変形/角度 で回転を実行
     →同じ結果になります

     うめこみ画像に対して同じ操作を実行
     →想定していた通りの結果になります

    1 vote

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  11. Can't save the ai file

    Can' t save the ai file. Did anyone know how to solve the problem?

    1 vote

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  12. Adobe fonts don't get applied even after downloading it. it show preview but wont apply to the text.

    Yesterday the font was working fine, today when i opened up the .AI file i saw all my project texts were pinked out with fonts changed. i do not know why it happened, i tried to reapply it, it will show the font preview but it wont apply same font to the text. i can only see the font effect on preview but not on artboard! where my text is selected.

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  13. Unexpected font change

    I translate a physics book in Greek and now i translate the EPS figures content from English to Greek using Illustrator (the last updated version under Windows 10). The english text uses fonts Times Ten Std. I noticed that when i start typing the corresponding Greek text to substitute the english one, the currently selected font, changes to Myriad Pro and the appearance of the greek text is quite different. Is is possible to solve this issue?

    1 vote

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  14. Very Slow

    I just updated my MacBook Pro (16 inch, 2019) to OS Monterey 12.2.1 and my Illustrator is CS 26.0.3. It is very difficult to use my files from last week. The cursor sits there spinning the beach ball, I'm seeing artifacts and artwork disappears, I can't even drag a simple pattern tile across my page. I use slightly complex artwork year in and year out as a product designer. But with the most current Mac update, something went wrong. I've rebooted, cleared my cookies, all the usual things. Please help!

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  15. Font Missing from Library Asset: Infinite Loop

    I tried to place an asset from Materials Library. A dialogue warns of a missing font, but I cannot recover from this as it infinitely appears with no option to cancel the attempt to place the asset.

    There really needs to be a way to recover from errors / faults, UX 101, had to use Program Manager to kill processes.

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  16. Not Saving work, freezing and deleting progress

    I am taking a class and saved my project to the cloud to work on in the next class. The following day, I opened my file, and it froze. I had to close Illustrator and reopen it. When I did, my file was no longer in my cloud, or saved anywhere else. It literally deleted my file and I have to redo my project before I can attend my next class. Thankfully the class is recorded so I can take it at a later time. I hope this does not happen again. I know this has been happening to others…

    1 vote

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  17. 1 vote

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    0 comments  ·  Brushes  ·  Admin →
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  18. Freeform Gradient Crashes Illustrator

    If press V and I select seemingly any object in my drawing, press G to select gradient, and then I select Freeform Gradient, then Illustrator simply freezes forever until I force it to close. I'm able to select Linear and Radial gradient just fine. This only seems to happen with Freeform Gradient. I attached my file to this ticket. If you want a specific object to try, try the blue handle of the sword in the bottom right. But it seems to happen on any object.

    I'm using Adobe Illustrator 26.0.3 64-bit.

    My RAM is not overloaded, and I have…

    7 votes

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    2 comments  ·  Gradients  ·  Admin →
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  19. Mising Anchor Points not sure why

    I am running the latest version of Illustrator CC from my Windows 10 PC. It is a project that I have been working on, both my computer and on my Ipad. I don't know if it is that I recently added materials from Substance on the computer, used the 3D options, then went to make changes on the Ipad later on, but now opening the document on the computer again, I am not getting any anchor points when using the direct selection tool. I checked all my preferences, then I opened a file saved to my computer, and the anchor…

    3 votes

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    1 comment  ·  Tools  ·  Admin →
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  20. Cannot exit presentation mode.

    Esc key is not working in presentation mode so I cannot exit from the presentation mode at all. I have to force quit the app every time.

    8 votes

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    3 comments  ·  Tools  ·  Admin →
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