Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8135 results found
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Editing Adobe PDF Presets crashes Illustrator
When trying to edit a Adobe PDF Preset in Illustrator it crashes on hitting OK to save. I have tried deleting all preferences and uninstalling and reinstalling Illustrator but no luck. For most things this would not be an issue since I can overwrite most setting by saving it in InDesign and overwriting with the same name (Why can't we do this in Illustrator?) This is happening on Illustrator version 26.0.3 on Mac OS 12.0.1 Intel iMac. I have added a quick screen grab. It doesn't matter what I try to edit.
7 votes -
Data Recovery is Disabled for This Document
Shortly after creating a new file, I receive the message "Data recover is disabled for this document due to an error in recovery process in last session. To enable data recovery, save this document with a different name.". I've not used any complex art and have not saved the file.
6 votes -
Rendering with Noise Reduction enabled causes Illustrator crash
Happens every single time. Disabling noise reduction fixes it. I am using an external GPU.
1 vote -
Stroke visible across all assets in a layer
Stroke lines are visible throughout the layer despite being aligned behind all objects. Have tried relentlessly to fix this issue - unsure how to proceed.
3 votes -
CC Library to Illustrator Swatch: Name Length Bug Creates Magenta Spot Color
When adding a Color Swatch to Illustrator from the CC Library:
If the CC Library item's name is over a certain number of characters, Illustrator cannot import the swatch correctly.
Instead, Illustrator imports the CC Library color as a Magenta Spot Color.
The only workaround currently is to shorten the CC Library item's name to match the maximum allowed characters for an Illustrator Swatch, and then import the color.
FIX: Allow more characters for Illustrator Swatch names to be compatible with with CC Library character length for items.
10 votes -
Freeform Gradient / Gradiente Livre - Problemas com objeto expandido
[HELP] [Free Gradient] Guys, I have a problem that I can't solve. I created a vector icon that is joined and expanded. When I apply Gradient Free it appears normal. But when I resize the object it is "losing the gradient". I recorded the screen. I've tried everything here, do you know how to solve it? The editable file is there: https://drive.google.com/file/d/1aP40Rzv_zUG0MZSqTp16ZfJsnRlMLPME/view?usp=sharing
Thank you guys
[AJUDA] [Gradiente Livre] Pessoal, estou com um problema que não consigo resolver. Criei um ícone em vetor que está unido e expandido. Quando eu aplico o Gradiente Livre aparece normal. Mas quando eu redimensiono o…
6 votes -
Square brackets hotkeys don’t work when input language is non-English
If you have default [ and ] keys set for Increase/Decrease Diameter, you have to have English input language set to make these work (at least on Windows).
In Russian these keys on a keyboard occupied with 'х' (Russian 'ha') and 'ъ' (Russian hard sign). Pressing them does not change the diameter.
But these do work in Photoshop, and basically elsewhere... except for Illustrator.
Sam happens for other input languages like Turkish, and for other commands, like Arrange (Bring / Sent Froward / Back).
20 votes -
Selection tolerance too tight on high resolution displays in Windows
Selection tolerances are much too tight when trying to select a line rather than a shape - you have to be within 1-2 pixels to select properly, which makes it super hard to select lines.
This can be fixed slightly by changing the UI scale, but only works if you change it to 'comically large'. It works fine on my MacBook so looks like a Windows problem.
Smart guides don't help since smart guides don't work when snap to grid is selected for some reason.
You can see the minute differences in the pointer position in the screenshots.
9 votes -
Slow performance after selecting grouped layers
2020 Intel Mac, MacOS 12.2, Illustrator 26.0.2
Illustrator works fine until I multiple click, deep into an object layer. Once I see object properties the whole app starts to slow drastically. Scrolling, zooming, selecting objects are all delayed. The only solution is to restart the app and not accidentally click into the layers.1 vote -
The new version feb 2022 doesn't recognize my network devices in order to save document on the network
The new version feb 2022 doesn't recognize my network devices in order to save document on the network, I must save them to desktop and then manually drag into the network device, it never happen before, but last 2 upgrades are failing..
Also when I save a copy or new document in the older version instantly redirect to the field 'name' so I can named the new file, new version you must use the mouse to locate the name field and then input the names, it also happen in the last 2 versions....1 vote -
New File Preset Details Fields Are Misaligned Vertically (Cut off)
When creating a New File, the measurement presets (width, height, bleed) are too high within their respective input fields. This causes the digits in each of the fields to be cut off at the top. I've attempted to resolve the issue by scaling the window, updating Illustrator, deleting preferences, and installing/reinstalling the application. Issue unresolved.
Intel Macbook Pro i9 OS 12.2 - Adobe Illustrator 26.0.33 votes -
A lot of empty PNG when using Export for Screens function
When exporting with Export for Screens, many empty pngs are created in the file folder. The bug occurs completely randomly. The number of files also defies any explanation. There may be 10 or 1000 files at a time.
System: Windows 10, Illustrator v.26.0.3
New details: this bug occurs if you copy complex graphics to the clipboard. Video attached. I suspect the meshes are to blame.
Update: If you disable Clipboard Handling → Include SVG Code or clipboard log Windows, the problem disappears.
9 votes -
need to fix control handles
Handles have been broken for about 10 years now, time to fix them.
Clicking on corner tool handle, making stuff rotate, trying to stretch one direction, then it stretching diagonally.Things like that should not be going wrong in software as old as illustrator.
5 votes -
Illustrator Crashes When Printing to Trotec Laser Engraver
Anything above illustrator 23.0 crashes when printing to Trotec Laser Engraver.
1 vote -
SVG fail
I'm trying to open the attached SVG, from a W3C specification. The image renders correctly in all browsers, but completely fails to import in Illustrator (Photoshop failed too).
The upload refused to allow SVG, so I tried to add it here, in pure text.
That failed. For unknown reason "Sorry, we couldn't submit your request." So I'll try uploading it as a text file.
1 vote -
Previously created files wont show up when opened.
When I open a file that was already created in the same version and other versions it wont show the document it just shows a blank screen but if i move my cursor across the screen it shows clips of the file all pixelated. Screen shots attached.
1 vote -
Bounding box does not get updated when 'Use Preview Bounds' is toggled
- Create a circle.
- Apply a large Outside stroke to it
- Make sure you have bounding box turned on in View menu
- Open Preferences using menu (not a Ctrl+K hotkey, this is important)
- Toggle Use Preview Bounds option, commit changes
The bounding box does not get updated. To force to to become larger/smaller (it depends on you initial state of it), you have to click/move the shape, to force it to redraw.
However, if you call Preferences via a hotkey, Ctrl+K, the brief moment you hold Ctrl is enough to toggle the selection tool to Direct Selection, which makes Ai hide…
10 votes -
Cannot Successfully Get Into Project
AI opens normally but when I start a new file things go awry. The home screen image remains "ghosted" over the blank project. Any side panel I open and close will then appear as if it is both open and closed at the same time. If I toggle the visability of the layer then it sort of clears the project screen to an almost normal looking project start (as in it clears the ghosted panels and home screen) but I cannot draw or do anything on the project. I am not experiencing any performance issues as far as lag or…
3 votes -
Symmetry drawing issue with transform panel
Illustrator CC 2020 (all releases) | Illustrator CC 2021 (all releases)
Mac OS Catalina 10.15.7 and higher - Windows 10 (all version supported by Illustrator)Hello community,
I’m writing to you to ask for your help or advice on a problem I’m facing in Illustrator.
We use Illustrator a lot in the fashion industry to draw flat sketches, among other things.
One of the drawing techniques we use is symmetry using an effect created in the Transformation panel (Effect/Distort and Transform/Transform).When this effect is applied to a group containing paths, it regularly happens that one of the symmetrical parts…
1 vote -
Getting Blank screen
Getting grey blank screen not able to see any UI like File, Edit, etc., menus. Even the shortcuts are not working. Within seconds the Adobe illustrator closed automatically. Not able to recover the file as well.
1 vote
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