7722 results found

1. Gradient panel causes bugs

   The gradient panel really makes me nervous. On rare occasions when dropping a color onto a gradient handle to change it, Illustrator suddenly just closes without a warning. Just gone in a split second along with all my work. No auto save. Nothing. It even won't show my recently opened files when I open it back up. This issue also happened the last time Illustrator was updated but then it was fixed. Please fix it again as I'm always SUPER nervous when I have to change settings for a gradient. I have no idea on how to reproduce this, other than just sitting an drag/dropping colors onto the gradient handles and "hope" for it to crash.

   The gradient panel really makes me nervous. On rare occasions when dropping a color onto a gradient handle to change it, Illustrator suddenly just closes without a warning. Just gone in a split second along with all my work. No auto save. Nothing. It even won't show my recently opened files when I open it back up. This issue also happened the last time Illustrator was updated but then it was fixed. Please fix it again as I'm always SUPER nervous when I have to change settings for a gradient. I have no idea on how to reproduce this, other… more

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Apologies for the inconvenience caused to you due to this issue.
   We are unable to reproduce this issue in house.
   Can you help the Illustrator team to isolate this issue further so that we can nail this down?
   If yes, then please let me know the following:
   1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue
   2) kindly also share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:
   MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )

   Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

   Kindly clear your preferences by renaming your preference folder “Adobe Illustrator Settings” at above mentioned location and relaunch Adobe Illustrator . Kindly let us know if Adobe Illustrator still crashes after renaming the preferences.

   Share with us at ShareWithAI@adobe.com in a Zip file.
   Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

   Hi,

   Apologies for the inconvenience caused to you due to this issue.
   We are unable to reproduce this issue in house.
   Can you help the Illustrator team to isolate this issue further so that we can nail this down?
   If yes, then please let me know the following:
   1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue
   2) kindly also share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:
   MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )

   Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

   Kindly clear your preferences by renaming your preference folder “Adobe Illustrator Settings” at above mentioned location and relaunch Adobe Illustrator . Kindly let us know if Adobe Illustrator still… more

2. saving as an svg file, the part that should be the path tag is output as an ellipse tag.

   operating system
   MacOS 10.14.6 Mojave

   1. Draw an ellipse.
   2. Duplicate vertically.
   3. “Intersect” in the path finder.
   4. Save as svg file.
   5. When viewed with a web browser, the left and right sides are rounded. It should be sharp. I looked inside the svg file with a text editor, the part that should be the "path" tag is the "ellipse" tag.

   Until Illustrator CC 2017, there is no problem because it is output with the "path" tag. Since Illustrator CC 2018 and later, it will be an "ellipse" tag, so the shape will be broken.

   https://community.adobe.com/t5/Illustrator/Trouble-exporting-shape-with-points-to-SVG/m-p/10720571#M151356

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. PDF options do not work

   --> This is a serious bug!
   Illustrator 2020 save as PDF does not show other options than "General" even though different tabs are selected

   Nvidia 980 / mac pro 2010

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4. Text overset icon appears on final exported image

   =================

   Summary

   Just updated to Illustrator 24.0, and had an artboard with overset text. When I performed an "Export for Screens", I noted the overset icon informing me I had text overset in the textbox. However, I knew the relevant text was actually visible — so I continued with the export. In the final image, I found the text overset icon was actually exported as a part of the artwork. (See attached example: "Artboard 1.png")

   =================

   Steps to Repeat

   1. Create textbox with overset text
   2. Export artboard: File > Export > Export for Screens (Alt + Ctrl + E) (See attached Screenshot: "export-for-screens.png")
   3. I chose to export as a PNG at original size
   4. Open the file after export is complete, and the text overset icon is visible

   =================

   Expected Results

   I expected NOT to see the text overset icon in the final exported file.

   =================

   Actual Results

   Text overset icon is visible in final exported file.

   =================

   System Info

   Windows 10 64-bit
   Illustrator 24.0 64-bit

   =================

   Summary

   Just updated to Illustrator 24.0, and had an artboard with overset text. When I performed an "Export for Screens", I noted the overset icon informing me I had text overset in the textbox. However, I knew the relevant text was actually visible — so I continued with the export. In the final image, I found the text overset icon was actually exported as a part of the artwork. (See attached example: "Artboard 1.png")

   =================

   Steps to Repeat

   1. Create textbox with overset text
   2. Export artboard: File > Export > Export for Screens (Alt + Ctrl + E) (See attached… more

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5. Variable Data - ignoring a blank cell in the data library

   Variable printing – an amazing utility within Illustrator which is probably often underutilized!

   Unfortunately, if the .csv file containing your data contains a blank cell you'll run into issues. Fixing this or creating a workaround so that we can import those blank cells as just a space would be HUGE!

   Printing mailing labels and being able to ignore a second line for an address would no longer be out of the realm of possibilities! And that's just the tip of the iceberg!

   Let's get behind this – Help me vote this to the top!

   12 votes

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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6. Applescript "open without dialogs" no longer works

   I have an Applescript that has the statement

   open (thePDFName as alias) without dialogs

   In Adobe Illustrator 2019, it works. In Adobe Illustrator 2020, it gives me an "unable to open file" error. When I comment out "without dialogs", it opens the file, but then naturally pops open a dialog (not helpful when you are opening dozens of files!)

   MacOS 10.13.6, not sure what other information would be needed.

   2 votes

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   3 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   This issue is reproducible with HFS paths.

   Workaround: Use the POSIX path for opening files

   Example:
   set myFilePath to POSIX path of theAIFile
   open file myFilePath without dialogs

7. Character Panel Typing Font Names Manually Issue

   When trying to type certain font names manually in the first field the placement of the letters jumps to the wrong spot.

   When I type "Arial Bold", "Arial Regular", or "Cooper Black" the cursor or text placement seems to fail and not type the text in order from left to right. I saw one other post here with a similar issue but it could not be reproduced. This is the first time I have seen this so far on the new Illustrator CC 2020. After typing the "o" in "Arial Bold" the letters end up typing to the left of the letter instead of the right. This doesn't happen with every letter combo either, which is why I would suggest the font names above without the quotation marks.

   mac 10.15
   Illustrator 24.0
   Font ExplorerX Pro

   When trying to type certain font names manually in the first field the placement of the letters jumps to the wrong spot.

   When I type "Arial Bold", "Arial Regular", or "Cooper Black" the cursor or text placement seems to fail and not type the text in order from left to right. I saw one other post here with a similar issue but it could not be reproduced. This is the first time I have seen this so far on the new Illustrator CC 2020. After typing the "o" in "Arial Bold" the letters end up typing to the left of… more

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi All,

   Apologies for the inconvieniecne caused to you due to this issue but we are not able to reproduce the issue at our end.
   To nail down the issue further we would like the following information from your end :
   1) Setting in the font search dialog – (“Search Entire Font Name” or “Search first name only”)
   It would be really helpful if you could provide a short video having steps to reproduce the issue.

   Share with us at ShareWithAI@adobe.com in a Zip file.
   Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

8. Illustrator 202 Unable to Add Bleed Above 1” In Existing Document

   When making a new document we are now able to add bleed up to 24”.

   However when trying to add bleed to an existing document by going to File > Document Setup, it does not let you set bleed above 1”.

   7 votes

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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9. Low performance after Windows 10 november 2019 update

   After updating Windows 10, illustrator becomed very slow both in file opening than commands execution ("application not responding" for minutes each time).
   I uninstalled illustrator release 24 and tryed the 23, that performed very well in the past, but the problem persists.

   2 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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10. Library symbol

    I add a graphic, like a rectangle, to the cloud library, and when I place it to my work it import all the work from the artboard.

    1 vote

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11. Colours of Layers defined in documents saved by version 23.1.1 & prior are shifted one colour down the list by Illustrator 24.0

    When a document created by or saved via Illustrator 23.1.1 or prior is opened in version 24, some (but not all) the Layers are incorrectly set in the colour immediately below the correct colour in the default Layers colour list.

    For example, a Layer that was set in “Brick Red” in a version 23.1.1 or prior document, is automatically changed to be in “Olive” when opened in version 24.0. “Olive” is immediately below “Brick Red” in the default colour list.

    This error is consistent across many different Illustrator CC documents - e.g. every document that I tested & that had a layer that should be in “Brick Red” now has that layer in “Olive”, BUT not every Layer colour is affected.

    Layers set in the first 3 default colours - “Light Red”, “Light Blue” & “Green” - appear correctly coloured across many documents. Possibly some other Layer colours are unaffected too.

    As I’ve replaced Illustrator 23.1.1 with version 24.0, I can’t open any of the affected documents in version 23.1.1 to see if overwriting them with a version 24.0 save permanently damages the correct colouring, or if the colours would revert to being correct if the documents were opened again in version 23.1.1.

    This sort of sloppy coding error is infuriating, and is precisely why I’d NEVER normally upgrade to a “dot-zero” release of anything. However I’d been getting issues with Illustrator 23.1.1 crashing when opening documents for the past few days (possibly related to updating the OS to macOS Mojave 10.14.6 - 18G1012 from the previous “version” of 10.14.6) and upgrading to Illustrator 24.0 has (ironically) fixed that issue at least.

    When a document created by or saved via Illustrator 23.1.1 or prior is opened in version 24, some (but not all) the Layers are incorrectly set in the colour immediately below the correct colour in the default Layers colour list.

    For example, a Layer that was set in “Brick Red” in a version 23.1.1 or prior document, is automatically changed to be in “Olive” when opened in version 24.0. “Olive” is immediately below “Brick Red” in the default colour list.

    This error is consistent across many different Illustrator CC documents - e.g. every document that I tested & that had… more

    15 votes

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    15 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anish Kumar responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1
    Now your files created in 23.1.1 or prior will retain layer color when opened in 24.0.1

    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks
    Anish Kumar

12. crash cc2020 24.0 when export rasterized file with spot colors

    Dear Sir. Madam,
    when I export psd file after rasterized CMYK plus SpotColor illustrator CC20 24.0 crash.
    please contact me for further information
    thank you
    Best Regards

    4 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

13. Issues with saving

    2020 update often gives error while saving. It says the file cannot be saved. It then deletes the current file I'm working on, opens up a new window and I have to click save - as if I pressed "Save As..."

    It happens quite often when I press "Cmd + S" to just save my artwork.

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    10 votes

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    6 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Ankit Goyal .

14. Missing font doesn't show up

    Hi

    When I open a document with missing fonts, the texts which without fonts will disappear and they aren't being white! I cannot even see them. It is really causing my problem....

    Is it a bug or I can adjust the setting to fix it?

    it is CC2020.

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    4 votes

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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15. Keyboard shortcut for zoom leads to meltdown

    Windows Illustrator 2020
    The keyboard combination for zooming in and out (ctrl-spacebar) combined with the mouse drag leads to immediate shut down of the programm.

    1 vote

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16. Can't preview new graphic assets in Libraries within Illustrator

    When I add a new graphic asset to an existing Library, I cannot get a preview of it until I restart the program. Instead, I get the animated square indicating that the preview is being generated, but it never refreshes. I often have multiple CC programs open, and the graphic is always immediately reviewable in Photoshop and InDesign, so this is limited to Illustrator in my experience.

    I am running Mac OS 10.15.1
    Illustrator 23.1.1

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    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Edit…  ·  Delete…  ·  Admin →
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17. Illustrator freeze after trying to paste HD-picture from the clipboard in Text Block

    Trying to paste HD-picture from the clipboard in Text Block - Illustrator perceives the picture as a set of characters and can not cope with the amount of information.

    Expected result: The action should not have a visible result, or there should be a warning about an invalid action

    1. Open Illustrator
    2. Open some of HD resolution pictures (PNG, JPG) in the Illustrator
    3. Select the picture (CMD+A)
    4. Embed the picture if it is linked
    5. Copy the picture (CMD+C)
    6. Select the Text Tool, and make one-click anywhere in a workspace of the document to start Text Block.
    7. Past from clipboard (CMD+V)

    Result: Illustrator freeze. Forse Quit only possible.

    Trying to paste HD-picture from the clipboard in Text Block - Illustrator perceives the picture as a set of characters and can not cope with the amount of information.

    Expected result: The action should not have a visible result, or there should be a warning about an invalid action

    1. Open Illustrator
    2. Open some of HD resolution pictures (PNG, JPG) in the Illustrator
    3. Select the picture (CMD+A)
    4. Embed the picture if it is linked
    5. Copy the picture (CMD+C)
    6. Select the Text Tool, and make one-click anywhere in a workspace of the document to start Text Block.
    7. Past from clipboard (CMD+V)

    Result:… more

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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18. Selection is not visible in Illustrator 2020

    I just installed the latest version of Illustrator and it's pretty horrible to use. I cannot see the direct selection points on any object. I have tried toggling show bounding box and it doesn't make any difference. When an object is selected it is not highlighted so it's impossible to tell whether it is selected or not.
    I'm running on a PC with Windows 10.

    1 vote

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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
    2) Is this file specific or happens with any object in a newly created file also?
    3) Kindly share your preferences folder with us in a zip File
    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
    Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

19. AMD and new CPUS/GPUS realy bad with Overprint ON in Illustrator

    New CPUS/GPUS realy bad performance with illustrator.

    Hello Adobe, i recently bought new computers for our company becouse people were complaining about Illustrator beeing slow.

    These are the new computers:
    -AMD 3900x + RTX 2080 + 64GB 3600Mhz ram + win10 1903
    -AMD 3700x + 5700XT + 32GB 3200Mhz ram + win10 1903

    After trying out Illustrator on these systems i thought to myself.......why do we even use Illustrator?

    How come a 3000 euro computer runs slow with overprint ON with simple squares drawn on the art board???

    I want Adobe to explain to me why a I7 6700 with a GTX960 and 16GB ram runs the same project, smoother than a 3000 euro state of the art computer????

    If i put the resolution of these PC.s to FHD, the program runs normaly, not faster, not slower, just plain normal.
    If i put the native resolution of the monitor wich is 1440p, Illustrator is simply a chunk of **** software unable to use that kind of native resolution without breaking itself apart, it is simply unusable in 2k.
    So.....solution, putting everything in 1080p.

    Great, so there is no real reason for people to buy high end computers to run the software fast, when in fact your software only uses 1 or 2 cores and 2 or 3 GB of ram and doesnt use the hardware available to do the work it is supose to do!!!

    We are in 2019!!!! The year 2004 was 15 year ago!!!!!

    I have 31 computers working with AI and the oldest computers are the ones who work best....this is just plain ridiculous and a total embarrassment for a company like Adobe to let this software run like this.

    Illustrator is a PRODUCTION SOFTWARE!!!!! We, at our company and tones of other people pay thousands of euros every year to be able to produce with Illustrator and the software is simply not able to keep up with todays demands for performance and productivity along with every version that comes out getting worse and worse and worse.

    PLEASE ADOBE adress the performance issues!!!!!!
    We do not need fancy features if the BASICS dont work at ALL!!
    We need AI to use the hardware it is given!!! so the better the hardware the better the software runs....this is simple!!!

    PLEASE work on the performance issues with AMD CPU.s(wich are a lot better now than intel) work on the performance issues with AMD cards(wich in mid range are BETTER than nvideas)

    You guys need to address everything related to performance with Illustrator.
    The program is starting to become trash and people are quiting Adobe becouse of this.

    PLEASE, address this issue.
    Thank you very much in advance.

    New CPUS/GPUS realy bad performance with illustrator.

    Hello Adobe, i recently bought new computers for our company becouse people were complaining about Illustrator beeing slow.

    These are the new computers:
    -AMD 3900x + RTX 2080 + 64GB 3600Mhz ram + win10 1903
    -AMD 3700x + 5700XT + 32GB 3200Mhz ram + win10 1903

    After trying out Illustrator on these systems i thought to myself.......why do we even use Illustrator?

    How come a 3000 euro computer runs slow with overprint ON with simple squares drawn on the art board???

    I want Adobe to explain to me why a I7 6700 with… more

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20. Not showing GPU

    GPU is selected to be used with AI 2020 (Nvidia GTX860) but in AI's prefs it shows Intel HD 4600 is being used!!!!

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