Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7722 results found
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'Preview' instantly applies effect or operation
If I go to any dialogue box that has a 'preview' option, the effect is applied as soon as the box is checked. If I then click 'cancel' the effect is still applied. Altering the parameters applies the new value to the previously applied value.
For example, I draw and box and open the Scale options. With 'preview' selected, I change the value from 100% to 200% and then to 150%. The box is scaled to 350% in total.
Also, the Recolour Artwork box will only allow me to change a colour once. Again, applying the change instantly even if…
2 votes -
Can't save illustration .278
Cannot save any file, whether it is .ai or any other format. cannot export any format either. Keep getting error that says "Can't save the illustration. .278"
4 votes -
Could not 'crop image'
- Catalina 10.15.1
- Illustrator 2020 latest version, 24.0??
Could not use the cropping tool to crop the image.
2 votes -
Save now takes longer in updated 2020 version
When I save, even a blank document, it takes Illustrator a lot longer than the previous version to save.
106 votesHi All,
We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
Merry Christmas & Happy New Year 2020.We have tried to address this issue in our beta build of 24.0.2.
Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).Please do let us know if this issue is resolved for you or not.
With Best Regards,
Illustrator Team -
Object Selection by Path Only broken with symbols
In Preferences, under Selection and Anchor Display, check Object Selection by Path Only.
Create or open a document.
Drag a symbol out of the Symbol panel. Choose one with a large filled area.
Zoom in on the symbol.
With either of the 3 selection tools, drag over a filled part of the symbol. Do not drag over any paths.
It doesn't matter whether you're viewing in Outline or Preview.
The symbol becomes selected.
It should not become selected due to the prefs option noted above.
It worked correctly in v22 & CS6 etc. It's been close to a year with…2 votes -
Importing: An unknown error has occurred.
Attempting to import a file that has multiple artboards, I get an error that states "An Unknown Error has Occurred" and after that I can no longer place any artwork what so ever without first quitting Illustrator.
- I am on Mac OS10.14.6 and AI 24.0
- File import, select file, checking import options, selecting which page/artboard and the place.
- It should place the art but
- instead deadlocks you from importing any files of any type after that without a hard reboot.
1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at
ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
1 vote
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AI 24 freezes on startup (Mac OS Catalina)
Illustrator 24 (2020) will not launch on my MacBook Pro Retina.
- I'm running Catalina 10.15.1 and Illustrator 2020.
- The applications is installed and launched
- I expect the app to open
- It freezes upon startup
I had the same issue with InDesign 2020 freezing up (causing me to have to Force Quit the stalled app), but Photoshop 2020 did not have any issues.
I was able to get InDesign 2020 to launch by restarting in Safe Mode, then disabling the "Show Home screen when no documents are open" Preference, then restarting normally.
The bug seem related to not being able to…
7 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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3 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Unable to scale a specific object
I am unable to scale one of the objects (letter P) in the attached file. Please advise. Thank you.
2 votes -
Copy objects from Illustrator to Photoshop
I'm not able to copy objects from Illustrator (2020) to Photoshop (2020).
I work on a mac OS High Sierra 10.13.6
2 votes -
Illustrator Gradient looses blending when copied and pasted.
Trying to copy and paste a design with a gradient on it, And the gradient apears chunkier and sharper when copied into a new canvas. If i copy on the original canvas its fine, but not on a new one. Ive checked the grain values and opacity and they are all the same. Wondering if any one has a sultion to fix this bug?
2 votes -
Effects Preview Checkbox Has No Effect After First Check
Version 24.0 (64-bit)
When applying an effect to a path in Illustrator, checking the "Preview" checkbox will preview that effect, but unchecking the box does not return the path back to its original shape. To test:
Use the pen tool to draw a multi-segment shape.
Select the shape
Click Effect->Distort & Transform->Roughen
Click the Preview checkbox (the effect should be applied)
Click the Preview checkbox again (the effect will not be removed)I've tested this with most of the previewable effects in the Effects menu and they all behave the same.
3 votes -
Snap to grid doesn't work at artboard edge
When moving objects / vertices, they snap to the artboard edge and move freely without aligning to the grid.
Although this was supposedly fixed before, it is now broken again (version 23.1). Please see the following ticket for the issue:
2 votes -
keeps freezing..brush, text tools
ai 2020 just downloaded keeps freezing...windows 10..nonsense..after paying all this money..everytime I use it it freezes..this is a brand new laptop I bought just for this...1tb/ 256 ss drive..nonsense
2 votes -
UI goes crazy after Separations View and 'Clinging' bounding boxes?
Hi
Have a couple of bugs which constantly keep cropping up.
When using the Separations Preview, after turning it off again, I get white lines over the screen when scrolling around the page. The more I scroll, the more appear. I can rectify by floating the window, but that's not really a 'fix'...
Randomly/Occasionally I get a bounding box which 'sticks' to one item on the artboards – so whatever obect I select, the selection/bounding box will highlight both that and other object. Seems to randomly un-stick itself, but usually only sorted by closing the file.
2 votes -
Can't find the basic pantone colors
I can't find certain Pantone colors in the swatch library anymore. For example Pantone 871 C (standard gold color) i can find in the 2019 by just typing it in the search bar, but in the 2020 version it doesn't recognise it... even if i import another swatch library it doesn't show it at all, but i'm certain it's in there.
2 votes -
Unable to Merge swatches, screen freezes
In latest version of Illustrator 2020, I am running the script that brings Swatch Conflict Dialog, which is ok but it does not allow me to merge swatches. I cannot select or change radio button selection. I have attached the screenshot of the dialog.
1 voteYou can disable alerts during script execution with below method
app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS;
This assumes the default option selected in the dialog and proceed with further script execution.
Please let me know if the above suggestion works for you
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Toggling outline view should not modify file
When toggling Preview/Outline mode, the current file behaves as though a modification was made, even though nothing appears in the Undo history.
Steps to reproduce:
1. Open an existing AI file
2. Go to "View" menu
3. Select "Outline" (or "Preview", if the file was saved whilst in Outline view)
4. Go to "Undo" menu
5. Notice there's nothing to undoThis is only a nitpick, but it's been gnawing at me for a while.
4 votes -
CC 2020 gradient tool not updating result live, only when releasing the mouse button (like in CC 2018)
In CC 2019, when using the gradient tool to apply or modify a gradient, the result of using the tool was live updated as you applied/moved it. Now in CC 2020, the tool has reverted back to how it was in CC 2018, meaning you have to let go of the mouse button to see the result. Seeing the result live saves time for me and makes it easier to get a satisfying result quicker.
12 votesI am happy to share that we have fixed this bug in our latest release – 24.0.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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