7722 results found

1. The PDF is unprotected automatically after I save a protected file in Illustrator.

   I had tried to open a protected PDF in illustrator and made some changes. After I clicked the "Save" button, I found that the PDF was not protected with password anymore. Could I keep it protected as original file do, without saving as a new file and protect it again? Thanks!

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Illustrator laggy and slow on when using CPU. Colours not accurate on GPU

   Hello, I'm using a MacOs 10.14.6 2.6 GHz Intel Core i7 and I have Illustrator 23.1.1.
   I've been having the following issue (even before updating to this version).
   Every time I use the CPU view Illustrator becomes really slow and laggy.
   I mostly use GPU mode for this reason but the colours are not accurate in this view. Colours look more opaque.
   I tried resetting my preferences, disabling GPU performance, disabling dictation on my mac, change my document raster effects settings to screen (which made a little bit better), but nothing quite work.

   I can't continue with the workaround of using GPU because I obviously need to see my colours right as I work. Not sure if inaccuracy in colour on GPU is common or if this is another issue.

   Please advise.

   Hello, I'm using a MacOs 10.14.6 2.6 GHz Intel Core i7 and I have Illustrator 23.1.1.
   I've been having the following issue (even before updating to this version).
   Every time I use the CPU view Illustrator becomes really slow and laggy.
   I mostly use GPU mode for this reason but the colours are not accurate in this view. Colours look more opaque.
   I tried resetting my preferences, disabling GPU performance, disabling dictation on my mac, change my document raster effects settings to screen (which made a little bit better), but nothing quite work.

   I can't continue with the workaround of… more

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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3. Flashing screen when loading multiple files at once

   When multiple files are loaded at one time when the Application Frame is disabled it will result in an annoying screen flicker/blinking of each file loading as a new window. The more files that are loaded at once the more blinking you will be blinded by.

   Usually of Illustrator preloads all of the files first and then loaded the main window/set of tabs, as apposed to loading each tab one at a time with this visual annoyance.

   I've tested this on earlier on Illustrator 23.1.1 on High Sierra and this issue does not occur.

   It does occur on my primary iMac running Mojave.

   My Setup:
   iMac (Retina 5K, 27-inch, Late 2015)
   4 GHz Intel Core i7
   Memory 16 GB
   AMD Radeon R9 M395 2GB

   Resolution: 5120 x 2880
   Mac OS 10.14.4

   I am installing Catalina now to confirm if the issue occurs along with other more extreme white flickering issues.

   When multiple files are loaded at one time when the Application Frame is disabled it will result in an annoying screen flicker/blinking of each file loading as a new window. The more files that are loaded at once the more blinking you will be blinded by.

   Usually of Illustrator preloads all of the files first and then loaded the main window/set of tabs, as apposed to loading each tab one at a time with this visual annoyance.

   I've tested this on earlier on Illustrator 23.1.1 on High Sierra and this issue does not occur.

   It does occur on my primary… more

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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4. Make CMD+D to behave the same way in both Illustrator and InDesign

   I like the CMD+D on Illustrator but want that on InDesign for duplicating things easier, and I also like the CMD+D on InDesign and I want that on Illustrator to relink photos easier. So maybe keep the CMD+D the same in both and create a new left hand command for the other?
   I'm down

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   You can reassign these commands to new hotkeys manually to any combination you need, using Keyboard Shortcuts dialog.

   If you think that all Adobe apps should have the same keyboard shortcuts anyway, you can try to upvote this general request.

5. CC Libraries panel doesn't respond when clicked

   My CC Libraries opens, shows me everything but when I click on let's say a color to swap it does nothing. None of the libraries work. It's like the I'm clicking in a ghost swatch or something. I even reinstalled illustrator to see if it would help. Nothing. Bug or fixable?

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   0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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6. Tracking plus center/right justify broken

   macOS 12.13, Illustrator 2019 v23.1.1

   The v23.1 update broke center/right justify on point type when tracking is applied. When tracking is applied, and type is center or right justified, the alignment uses the tracking after the last character to determine the center or right alignment point, then the type is not visually aligned correctly.

   To reproduce in v23.1.1:

   Create a point type object, type XX for the text.

   Center justify the type. The type will correctly be centered exactly between the 2 X's.

   Add a lot of tracking to the type, the anchor point (center) will be just to the left of the right-hand X, and the X[tracking-space]X will not be centered on that.

   Path type center justified with tracking does NOT have this problem.

   Illustrator v23.0.6 does not have this problem.

   macOS 12.13, Illustrator 2019 v23.1.1

   The v23.1 update broke center/right justify on point type when tracking is applied. When tracking is applied, and type is center or right justified, the alignment uses the tracking after the last character to determine the center or right alignment point, then the type is not visually aligned correctly.

   To reproduce in v23.1.1:

   Create a point type object, type XX for the text.

   Center justify the type. The type will correctly be centered exactly between the 2 X's.

   Add a lot of tracking to the type, the anchor point (center) will be just to the… more

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   0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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7. Full Arabic support not available with multiple languages installed

   macOS 10.13.6, Illustrator 2019

   When any language version of Illustrator installed other than Arabic, the full Arabic support is not available. Digits Type and Diacritic Positions are missing from the Character palette, and RTL/LTR and Kashidas are missing from the Paragraph palette, and corresponding tools are missing from the toolbar.

   Also, Arabic must be be installed from nothing - no previous language can be installed.

   AI does have the Middle Eastern composer options in the Paragraph menu, and correctly ligatures Arabic when one is set, but RTL is needed for correct punctuation and number display.

   Non-Arabic versions of AI do display Arabic with RTL, digit and kashidas correctly.

   Reproduce:

   Have English North America Illustrator installed.

   Go to CC preferences and set the CC language to English (Arabic).

   Install Illustrator (it is quick, as only Arabic components are needed).

   Leave Arabic selected as language and start Illustrator. Go to AI preferences-Type and enable Indic options.

   Illustrator should now have Middle Eastern options in the Character and Paragraph palettes, but they're missing.

   Back to CC, preferences - switch language to English NA

   Uninstall Illustrator - this removes English NA components, leaving only Arabic.

   Switch back to Arabic language.

   Start Illustrator - full Arabic options are still missing.

   Back to CC (should still have Arabic language set).

   Uninstall Arabic AI.

   Install Arabic AI.

   Start AI - it now has full Arabic support.

   macOS 10.13.6, Illustrator 2019

   When any language version of Illustrator installed other than Arabic, the full Arabic support is not available. Digits Type and Diacritic Positions are missing from the Character palette, and RTL/LTR and Kashidas are missing from the Paragraph palette, and corresponding tools are missing from the toolbar.

   Also, Arabic must be be installed from nothing - no previous language can be installed.

   AI does have the Middle Eastern composer options in the Paragraph menu, and correctly ligatures Arabic when one is set, but RTL is needed for correct punctuation and number display.

   Non-Arabic versions of AI do… more

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   11 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. With GPU acceleration on, click on rule when an art-board is under this rule, the art-board becomes active.

   No problem if GPU is Off.

   1. Create a document with 2 art-boards,
   2. Show rules and switch to art-board rules (Display/Rules/),

   Click on a rule when an art-board is under this rule, the art-bord under the rule become the active art-board. This is not the expected behavior.
   On the other hand, the behavior is correct when GPU acceleration is off.

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9. Receive PDF-X4 compatible PDFs when exporting X4 compatible

   Files exported with X4 PDF standard do not get the X4 approval by the Acrobat preflight. It always mocks transparency color settings. Is there a setting that I'm missing or is it a built-in bug?

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Linked images opening in Photoshop by accident

    Especially big files (exhibition walls etc.) operate so slowly that it often happens by accident that linked images open in Photoshop - although no double-click on the photo ever happened. I'd like to be able to turn off the image opening by double-click. If I want to edit images, I do this via the links panel.

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    0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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11. Saving a file should not highlight the extension

    When saving (copy, exporting, etc), the save box highlights the extension. This should not happen. Soon as you choose a different format, the extension is no longer highlighted (which is good and how it should be). The extension should not be highlighted. This Illustrator bug happened after the Mac Catalina update.

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    10 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,
    Thanks for reporting the issue . This issue is fixed with Mac OS 12.1 update .
    Thanks & Regards,

    Ankit Goyal

    Illustrator team

12. Illustrator CC thumbnail on preview mode not working properly with rectangle artboard

    Illustrator CC2019, thumbnail shows artboard just properly on square shape not the rectangle one

    Got a white line on the right side of the thumbnail (preview mode)

    I'm working on Windows 10 RAM 8.00 GB
    64 bit Operating System, x64-based processor
    Intel(R) Core(TM) i5-2400 CPU

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13. Export to a local folder url beyond iCloud fails to pick up the full url

    When I go File > Export > Export for Screens in Illustrator 23.1.1 (and for quite a few versions now) the local URL in 'Export to:' does not seem to want to register beyond the point at which the iCloud cloud icon appears in my folders. So a folder needs to be fully local on my macbook - otherwise I have to manually look up and type in the subfolders that I want to export to.

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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14. AI 2019 No Text on Home Screen

    Please help, text in home screen and UI in general is not showing up (photos attached)

    Adobe illustrator 2019 (23.1)
    HP ProBook 440 G6
    Windows 10 Home
    i7-8G-256

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. se pega

    Hola desde que lo instales funciona muy lento se paga y no se cierra cuando uno presiona la X solo cuando con el botón derecho me señala cerrar programa esto no debería ser así si estoy pagando por un buen servicio. gracias solicito solucionar

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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16. Simplify Path Creates New Shape on a New Layer on Each Adjustment

    Hi! I was trying to use the Simplify Path tool in the latest Illustrator 2019 (23.0.6) and I am getting this weird error. If I have the preview mode selected, each time I make an adjustment in the dialog box a new layer is created. By default, it selects that new shape to update the path without a clear way to go back unless you go to the original layer and begin again in which the whole process starts over. If this is supposed to be an improvement in the feature I'm not quite sure how? Please let me know if this is an error or how to turn off this feature.

    I am attaching a photo to show you what I mean.

    Thanks!

    Hi! I was trying to use the Simplify Path tool in the latest Illustrator 2019 (23.0.6) and I am getting this weird error. If I have the preview mode selected, each time I make an adjustment in the dialog box a new layer is created. By default, it selects that new shape to update the path without a clear way to go back unless you go to the original layer and begin again in which the whole process starts over. If this is supposed to be an improvement in the feature I'm not quite sure how? Please let me know… more

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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17. Does 23.1.1. fix the abysmal performance on Mac or no?

    Illustrators performance on Mac as been horrible for the last several versions, has this been fixed yet, or at least an update on why and when you expect to have it fixed?

    We seriously need to have an intervention, you're making Illustrator practically unusable for your paying customers with these 'updates' that seemingly take several steps back each time.

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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18. Copying graphics from CClibraries transforms paths.

    CClibraries has a serious bug.
    adobe's customer support acknowledged having bugs in CClibraries.

    Steps to reproduce
    1) Set the profile to “WEB” when creating a document.
    2) Text object is made an outline.
    3) In the Libraries panel to add graphics
    4) Right-click a graphic in the Libraries panel, and choose the Place Copy option from the context menu.

    Windows 10 , Illustrator CC2018 / CC2019

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    1 comment  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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19. Clipping mask from a live text is misaligned / resized / distorted

    When using a solid swatch filled variable font as a clipping mask (Hepta Slab in the attached example) the clipped paths are misaligned with the font (in display and in selection hovering).

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    21 votes

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    7 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    Thanks for the information provided to the Illustrator team.

    We are able to reproduce this issue at our end and the engineering team is currently isolating this issue further to get to the root cause.

    With Best Regards,

    Aishwarya G Gadodia

    Illustrator Team

20. Workspace basics are not appearing and I can't reset workspace

    Basically the title I can only use stuff I have remembered by hotkeys and the option to reset isn't available, I am even unable to change the layout I use entirely, I am new to illustrator and this is very frustrating.

    2 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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