Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7719 results found
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Illustrator underperforming on Mojave
Since updating to Mojave, Illustrator is sluggish at best. Moving a page activates the spinning wheel every time before moving the page. Almost unusable for work.
I am using the latest version of CS suite, Illustrator and Mojave.
Illustrator system info attached.2 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
LogTransport2 locks app after failed requests to hbrcv.adobe.com
I have a corporate web filter that always tries to authenticate port 80 or 443 traffic. Illustrator is reaching out to hbrcv.adobe.com and because there is no traditional web interface to handle this request, if the library can't communicate without issue the entire user interface locks and becomes unusable. Any ideas how to fix this issue? Thanks!
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Panels are Grouped, e.g., Properties can't be detached from Layers
I want to set up a new workspace to have separate windows. Illustrator is forcing them to be attached, and it takes up a lot of screen space, blocking my view of my artwork.
I am using Windows 10 v1803
1 voteit is unclear from the post what the issue is. You can drag out property panel using click drag on the header.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Illustrator Lag
Illustrator super slow and laggy even in outline view on Mac. Started after last two updates. Have restarted both Illustrator and mac. Takes forever to save and move objects, have to click multiple times for it to actually select the object.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Dégradé de forme libre / Freeform Lines / bug
Bonjour, j'utilise le nouvelle outil dégradé de forme libre avec plaisir. Cependant, je rencontre un problème récurrent : lorsque je sélectionne un objet contenant un dégradé de forme libre contenant 4 points et 2 couleurs, l'un des points disparait systématiquement. J'ai vérifié si l'un des points étaient en dehors de l'objet, ce n'est pas le cas. Je rencontre ce problème sur plusieurs objet, dans des documents différents. Est-ce un bug ? Avez-vous une solution à ce problème ? Merci
MacOs Mojave 10.14.3
Illustrator CC 20191 vote -
Impossible d'ouvrir le fichier
Fréquemment, à l'ouverture d'un fichier j'ai le message "Impossible d'ouvrir le fichier".
Il faut alors quitter puis relancer Illustrator. L'ouverture du fichier devient alors possible.1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Differences in safed SVG
There are several differences in the produced SVG depending on the way a user takes for export or safe.
A little example:
I need for technical reasons the properties Width and Height for the artboard size. When i export from AI to SVG using 'export' this property is added if the checkbox for export the artboard size. Now, open the produced SVG again and simply pick safe, and the properties are gone.
There are many more differences.Would you please change the SVG generator to make more common results?
1 vote -
Blob Brush Crash Problem
I'm using Microsoft Surface Pro, Windows 10, Ram 8GB, processor intel i5, 2.40GHz.
Illustrator CC 23.0.2
When I use Blob Brush with a size set to variate depending on pressure, Illustrator crashes all the time. It's not a heavy file, I'm working on really simple illustrations. I have just updated to the newest version but the problem persists. Any ideas whether the fault is in Illustrator or my machine just can't handle a simple blob brush?4 votes -
Constantly Crashes while opening file in newest AI v23.0.2
Repeated Crashes while trying to open AI file
Unistalled and Installed again
Issue persistsOperating System Windows 10 Home 64-bit Operating System, x64-based processor
Processor Interl(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.60 GHz
Installed RAM 8.00 GBIllustrator version 23.0.2 (64-bit)
SYSTEM INFO attached1 voteThank you for working with support. I have been informed that the issue was resolved after
AMD Radeon R5 M355 driver were installed from 2016 -
Twist effect does not act on a group as a whole...
When applying [Effects -> Distort and Transform -> Twist] to a group, the effect is applied on an individual object level and not on the group as a whole.
2 votes -
Content in the Search Adobe Help (top right) box will be randomly pasted into the filename when entering a typing in the Save As dialog box
Content that is in the Search Adobe Help (top right) box will be randomly pasted into the filename when entering a typing in the Save As dialog box.
Note that it only happens between 5% and 10% of the time. T
he only steps I can do to reproduce occasionally are to move the curser left or right or type a letter with the Save As dialog box open after typing something into the Search Adobe Help box.
For those of you wondering why there is data in the Search Adobe Help box, I paste into and then copy from…
1 vote -
Transform the Height of a Font Object issues
masOS High Sierra - Illustrator 23.0.2
When I try to Transform the Height of font object, it move the object instead of changing the Height of the object. If you Create Outlines, it's ok.1 vote -
Opacity mask not working with freeform gradients
I am trying to make an opacity map with a freeform gradient. It previews correctly but as soon as i try to leave the dialog box it goes completely white. Doing exacly the same thing with the same objects but with a regular gradient instead works just fine.
10 votes -
Exporting multiple artboards in Illustrator CC does not accept layer masks
I work for a big company where we create illustrator files with multiple artboards in them (kinda like a sequence) and then export them as PNG for our website.
Its a type of a users manual. We have to crop our artwork with masks, so that one artwork doesnt overlap the other. To do this, we use clipping masks. While my coworkers make the mask over the artwork, which groups all the layers together, I greate a new layer, make it a clipping mask and then drag the artwork into that clipping layer, so I can keep my layers, since…1 vote -
2 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Workspace toolbars disappearing
Ai CC 2019 - all of a sudden all the toolbars have disappeared and won't stay reinstated. Workspace will not reset nor change modes.
2 votesPlease reset your preferences and upgrade to latest release 23.0.2 we have fixed the toolbar issue there.
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Can't open .dwg files all of a sudden
Ai CC 2019 - Can no longer open dwg files - the error is "unknown file format" the old work around used to be to save the .dwg & all xref's to a 2010 version and it would open. Super frustrating as this has occurred in the middle of a project. How to get the dwg's compatible again?
3 votesPlease email a dwg that was opening in CC 2018 but not on CC 2019.
Email Address: sharewithai@adobe.com -
Can't open any files.
Illustrator won't open any files at all. Every time I try to open one (doesn't matter what file type) it causes the program to turn unresponsive.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Objects not displaying in the right place?
I've been encountering lots of stuff like this, usually restarting the app will fix it. This time a closed the doc, re-opened and this was still happening...
1 vote -
Colours Suddenly change and go lighter
Running latest Creative Cloud on El Capitan, 10.11.5.
When working on a file, all of my colors suddenly get lighter, almost like I'm working within a group. When I look at the swatch color values they have the same hex as a previous doc, but don't display the same.
As a quick test, I exported the corrupt version as a jpeg and rectified the colour in photoshop by altering the levels.
At the time of the switch I was working with the rotate and extrude tool.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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