8136 results found

1. Text becomes impossible to edit after several minutes of having the program open

   Working on macOS Mojave 10.14.5 and Illustrator 23.0.4.

   After working in the program for a few minutes, transform controls no longer appear around text boxes when selected (show transform controls does not fix the issue). Text attributes are then buggy when applied (tracking will not apply to selected word, can't change font). Shortly after, I can no longer select text boxes at all.

   I'm a graphic designer and this issue is hurting my productivity greatly. Please provide a solution!

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. TIFF images as assets in CC Libraries are always placed as PNG images on the artboard

   1. Affected: Illustrator CC all versions that are working with CC Libraries.
      Tested with Illustrator CC 2019 version 23.0.3 on Windows 10. Illustrator versions on Mac OS X are also reported.

   2. Steps to reproduce the issue:
      Do a new CC Library.
      Add TIFF images saved from PhotoShop CC 2019 to the new library.
      Two options how you can do this that I know of:
      A. Drag the files from your file system to the open and empty library.
      B. Use Adobe Bridge CC 2019 to drag files to the open library.

   3. Expected result:
      If I want to use an image TIFF asset in my layout and place it on the artboard from a CC Library the placed image should show up as TIFF image with all the right properties, like the right color space, original resolution etc.pp.

   4. Actual result:
      The placed TIFF is converted to PNG, color space is always RGB, regradless of the original. Always indicating transparency. Even if the original file stored in the CC Library has no transparency at all.

   More details can be seen in this discussion at Adobe InDesign User Forum:

   Bibliotecas CC - Indesign convierte imágenes TIFF en PNG
   franp30034553 Jul 16, 2019 11:02 AM
   https://forums.adobe.com/message/11168505#11168505

   Regards,
   Uwe Laubender
   ( ACP )

   PS: We can see the same issue with Adobe InDesign when placing TIFF images from CC Libraries.

   PPS: Also did a bug report at Adobe Bridge Uservoice:
   https://adobebridge.uservoice.com/forums/905377-report-bugs/suggestions/38165185-tiff-images-added-to-cc-library-are-considered-as

   and Adobe InDesign Uservoice:
   https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38209615-tiff-images-as-assets-in-cc-libraries-are-always-p

   1. Affected: Illustrator CC all versions that are working with CC Libraries.
      Tested with Illustrator CC 2019 version 23.0.3 on Windows 10. Illustrator versions on Mac OS X are also reported.

   2. Steps to reproduce the issue:
      Do a new CC Library.
      Add TIFF images saved from PhotoShop CC 2019 to the new library.
      Two options how you can do this that I know of:
      A. Drag the files from your file system to the open and empty library.
      B. Use Adobe Bridge CC 2019 to drag files to the open library.

   3. Expected result:
      If I want to use an image TIFF… more

   4 votes

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   2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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3. Graph tool doesn't work at all

   I can't get the chart tool to work at all in this latest version. It's not grayed out in the toolbar, and yet clicking on ANY chart format does nothing.

   In the Object > Graph menu, the only available option is Type, and even that just creates a loaded cursor that does nothing. What's going on?

   Using Mac OS 10.14.5 and Illustrator 23.0.4

   4 votes

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   7 comments  ·  Tools  ·  Delete…  ·  Admin →
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4. 'Divide Objects Below' divides hidden layers

   'Divide Objects Below' command also divides hidden layers. Illustrator then crashes.

   1 vote

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5. "Recent files" shows the thumbnail of a password protected PDF file.

   I expect to not see the thumbnail of a password protected file. Maybe just have a lock image like in the OS?

   Mac 10.13.6, AI 22.0.1

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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6. Buggy strokes, unwanted anti-aliasing and wrong sizes on export.

   I have just completed a project where 1800 tool icons had to be redesigned for a CAD program. Exporting my icons to single and @2x PNGs butchers my icons.

   • If strokes are set to outside, export to PNG invariably produces unwanted anti-aliasing on vertically or horizontally stacked pixels. (see image 1.png). I have a hunch this only occurs with documents that have over 100 artboards. It cannot be easily reproduced with a document containing only a single artboard. (if someone from tech support wants the document, let me know. I cannot share it publicly.)

   • When the arrow up cursor is used with a modifier key (cmd) in a number field of the transform palette, it should never increase both values if they are not locked to each other. This used to work but has been broken for at least two years now. (See ArrowUp.gif)

   • Artboards move around. I am not sure this is not me. However when I export my icons, I often have artboards on top of other artboards or some artboards have even moved hundreds of pixels away. This may be due to the way that artboards are selected though. Using shift to select several artboards does not quite work like selecting objects. There is always one artboard selected and every time the user wants to select multiple artboards via the marquee selection, one artboard somewhere in the drawing is already selected and must first be deselected by clicking into empty space. This feels non-standard.

   Thank you.

   Please see https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38234998-in-documents-with-a-lot-of-artboards-incorrect-si also. Thanks.

   I have just completed a project where 1800 tool icons had to be redesigned for a CAD program. Exporting my icons to single and @2x PNGs butchers my icons.

   • If strokes are set to outside, export to PNG invariably produces unwanted anti-aliasing on vertically or horizontally stacked pixels. (see image 1.png). I have a hunch this only occurs with documents that have over 100 artboards. It cannot be easily reproduced with a document containing only a single artboard. (if someone from tech support wants the document, let me know. I cannot share it publicly.)

   • When the arrow up cursor is… more

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   2 votes

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   4 comments  ·  Other...  ·  Delete…  ·  Admin →
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7. slow cursor on second monitor when using Adobe Illustrator - only while using Ai

   When I used illustrator on my second monitor, the mouse cursor is astoundingly slow and a reduced range across the screen. This only happens when I use illustrator, not other applications. I am using a macOS Mohave 10.14.5 (18F132) and am connecting to my monitor with an HDMI using an HDMI/USB adapter for my laptop.

   This costs me in time and efficiency at my job, as I'm sure it does for other people, who have posted similar complaints on adobe forums. Please fix it!

   5 votes

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8. When a document using Japanese TrueType font is opened in different OS environment, font warning is given

   When Japanese TrueType font is used in a document and opened in different OS environment,
   Even though you have installed the same font, you will get a font warning when you open it.
   Screenshots are created on Windows and open on macOS. But the opposite is also true.

   1. Create a file in Windows environment and save it using related fonts
   2. When 1 is opened in macOS environment, the corresponding font is displayed as a font problem.
   3. Open Font Search after opening has not caused any problems

   There are three types of fonts used, but problems occur with Japanese fonts or with Japanese font creation tools.

   A. IPAmj Mincho (Open License font distributed by Japanese independent administrative agency)
   https://mojikiban.ipa.go.jp/1300.html
   B. TT-OSSSFONT.ttf created by TTEdit of Musashi System Co., Ltd.
   https://opentype.jp/ttedit.htm
   C. AAAOubunTest Regular.ttf created by FontLab's TypeTool 3 has no problem
   https://www.fontlab.com/font-editor/typetool/

   The test file (CC23TTFTestSavedWindows.ai) and related files are provided below.
   Although it is data of Ver.23, problems occur with Ver.19 and CS6.
   https://adobe.ly/2JEF7sa

   The original problem in the Japan Forum.
   https://forums.adobe.com/thread/2609677

   Origjinal (Japanese) :
   title : 日本語TrueTypeフォントを使った文書を、異なるOS環境で開くと、フォントの警告が出る

   日本語TrueTypeフォントを文書で利用し、異なるOS環境で開いた場合、
   同じフォントをインストールしているにもかかわらず、開いた時点でフォントの警告が表示されます。
   スクリーンショットとしては、Windowsで作成、macOSで開いたものです。しかし逆でも同様です。
   1. Windows環境でファイルを作成し、関連フォントを利用して保存する
   2. 1をmacOS環境で開くと、フォントの問題として該当フォントが警告表示される
   3. 開いた後にフォント検索を開いても問題は起きていない

   利用したフォントは3種類ですが、日本語フォント、または日本語フォント作成ツールで問題が起きます。
   A. IPAmj明朝 (日本の独立行政法人で配布されているオープンライセンスのフォント)
   https://mojikiban.ipa.go.jp/1300.html
   B. 武蔵システム社のTTEditで作成した TT-OSSSFONT.ttf
   https://opentype.jp/ttedit.htm
   C. FontLab社のTypeTool 3で作成した AAAOubunTest Regular.ttf では問題は起きない
   https://www.fontlab.com/font-editor/typetool/

   テストファイル(CC23TTFTestSavedWindows.ai)と関連ファイルは下記に用意しました。
   Ver.23のデータですが、Ver.19、CS6でも問題は起きます。
   https://adobe.ly/2JEF7sa

   元々の指摘はジャパンフォーラムの投稿です。
   https://forums.adobe.com/thread/2609677

   When Japanese TrueType font is used in a document and opened in different OS environment,
   Even though you have installed the same font, you will get a font warning when you open it.
   Screenshots are created on Windows and open on macOS. But the opposite is also true.

   1. Create a file in Windows environment and save it using related fonts
   2. When 1 is opened in macOS environment, the corresponding font is displayed as a font problem.
   3. Open Font Search after opening has not caused any problems

   There are three types of fonts used, but problems occur with Japanese fonts or… more

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   11 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Anjali responded

   I am glad to update that this issue was fixed in 23.1 release.

   Thank you for all the feedback.

9. File open error message

   This bug recently started happening when I first open Illustrator, then open first file. This message pops up twice. After that, the file will open without a problem, and Illustrator will work without a problem. Subsequent files will open without a problem. If I close and restart Illustrator, the bug happens again in the same way.

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10. Zoomed out of properties panel

    I think I was holding command + scrolling on the magic mouse while hovering over the properties panel. Now it's super small and I can't zoom out.

    Your expected result : To scroll down to reveal more in the properties panel

    Your actual result: UI of Properties panel scaled down in size.

    macOS Mojave 10.14.15
    Ai 23.0.5

    Restarting the application reset the scale of the panel.

    Is there a way to turn this off so I can't accidentally resize the panel?

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    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. Guides are too thin and barely visible

    Since the last update (23.0.4) guides are almost invisible, especially when using the document grid in combination.

    This is only the case when GPU performance is on. When it's switched off, the guides appear as usual. In the previous Illustrator version this problem didn't exist...

    The strange thing is: while dragging other guides, or making a rectangle selection with the Selection Tool, the guides become thicker again. But, when I release the mouse again, they become thin again.

    I work on a MacBook Pro (Retina, 15-inch, Mid 2014) model, NVIDEA GeForce GT 750M 2GB Intel Iris Pro 1536 MB. MacOS Mojave Version 10.14.4. I also work on an external screen.

    EDIT Now I've opened another document, the guides behave as usual again...

    Since the last update (23.0.4) guides are almost invisible, especially when using the document grid in combination.

    This is only the case when GPU performance is on. When it's switched off, the guides appear as usual. In the previous Illustrator version this problem didn't exist...

    The strange thing is: while dragging other guides, or making a rectangle selection with the Selection Tool, the guides become thicker again. But, when I release the mouse again, they become thin again.

    I work on a MacBook Pro (Retina, 15-inch, Mid 2014) model, NVIDEA GeForce GT 750M 2GB Intel Iris Pro 1536 MB. MacOS… more

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    9 votes

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    6 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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12. Illustrator Recovery-Mode has Turned all my Images Black

    I was in the process of saving my original Illustrator file and it froze then crashed, I re-opened the software and it recovered the document but all my images have turned black.

    And it's not a links problem, most images are embedded and I have a separate links folder containing the remaining linked images, as you can see there are no missing links.

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    4 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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13. Moving artwork generates copies along its path

    After spending hours on a logo design, I selected all of the art, resized it to fit the canvas, and then moved it over a few spaces to the right. When moving the artwork to the right, illustrator began to generate copies of the art every time I tapped the right arrow key. This mass copying then made the application crash. I am able to open the file but my layers now have hundreds of sublayers in each of them!

    I have used illustrator for years and never seen this before.

    I am running on Windows 10

    Intel(R) Core(TM) i7-4770 CPU
    16gb RAM
    64-bit operating system

    After spending hours on a logo design, I selected all of the art, resized it to fit the canvas, and then moved it over a few spaces to the right. When moving the artwork to the right, illustrator began to generate copies of the art every time I tapped the right arrow key. This mass copying then made the application crash. I am able to open the file but my layers now have hundreds of sublayers in each of them!

    I have used illustrator for years and never seen this before.

    I am running on Windows 10

    Intel(R) Core(TM) i7-4770… more

    1 vote

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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14. Transparency / Swatches

    Quando a janela de Transparency está sobre a janela de Swatches e eu clico, se estiver sobre uma cor, um único click é como se fossem dois. Acaba trocando a cor do objeto que estiver selecionado.

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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15. Adobe Stock keeps crashing.

    Adobe Stock keeps crashing. I have not been able to use at all. I am testing AI and PS but when I select to search for a template it directs to me to this website, but when you click on a template it stops working and eventually crashes.

    1 vote

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16. File png export error

    Cannot export the file in png

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    6 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. White is invisible in JPG after Export for screens from CMYK color space

    I had an issue when Exporting from a CMYK document with the Export for Screens... Option. I exported an artboard with a white (0, 0, 0, 0) logo on a black (0, 0, 0, 100) background and it turned out as a completely black JPG. I tried to change Export settings and colors but it always turned out wrong. As soon as I changed the color space to RGB it worked correctly.

    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. The typing I-beam pointer is missing sometimes.

    The cursor is missing on my student's PC even though they have installed the latest version of Illustrator CC. What is happening?

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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19. Latest version of ILLUSTRATOR will not open How do I download previous version

    I can't get latest version of Illustrator 2019 to open up and function. I keep getting this: "There is not enough memory to ... appearance of an object".
    I had nothing but problems with the latest upgrade when I installed it back in Jan. I got same dialogue (appearance of object) So I reinstalled the previous or older version and it worked fine. A month ago I installed new version with more bells and whistles and now nothing but crashes. Unfortunately I uninstalled older version so it's not on computer. How do I reinstall it?
    Mac OS Mojave iMac
    Processor 3 GHZ Intercore 15 Memory 8 GB 2400 MHz DDRA.
    Start up disc Macintosh HD. Graphics Radeon Pro 585. 2GB

    I can't get latest version of Illustrator 2019 to open up and function. I keep getting this: "There is not enough memory to ... appearance of an object".
    I had nothing but problems with the latest upgrade when I installed it back in Jan. I got same dialogue (appearance of object) So I reinstalled the previous or older version and it worked fine. A month ago I installed new version with more bells and whistles and now nothing but crashes. Unfortunately I uninstalled older version so it's not on computer. How do I reinstall it?
    Mac OS Mojave iMac
    Processor… more

    1 vote

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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20. Scatter brush not able to customise after created

    When I create a scatter brush and then try to customize it after I've drawn a few strokes with it the "OK" just turns blue and nothing happens when I press it. Never happened before today and I'm not doing any weird brush, just a basic leaf-looking brush. Pretty annoying since I gotta either nail it at first or create a new one again. cheers!

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    2 votes

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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