Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7719 results found
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use the key stroke spacebar/command for the mag
It keeps changing my ability to use the key stroke spacebar/command for the mag! I don't have time to **** around with this. Please stop changing things .
2 votes -
Japanese version: Sidebar properties get clipped
The values get clipped out and it's difficult to insert values....
I think this is possibly because of poor localisation for Japanese UI as the Japanese text is larger and thus causes the clipping....
This has happened on many occasions but as a sample I included an image of the settings of corner roundness of an object.
I'm not sure if this happens on any other language UI's as I've only been using the Japanese version.
1 vote -
Getting odd artifacting when using GPU preview on illustrator
Shapes look as if they arent inline with each other when using GPU preview, CPU preview fixes the issue but of course I shouldnt have to be running it on CPU preview. The jaggies seem to stem from where there are anchor points, but not every anchor point.
Using Intel i5 6500 CPU with an RX480 8gb GPU
2 votes -
After unlink vector art from symbol, handles and points never appear again - CC 23.0.2
I see that this bug was supposedly fixed but it's back.
I made a vector shape and dragged it to the symbols palette.
Then I placed the symbol in my artboard, and unlinked the placed art from the symbol.
Now when the shape is selected, no handles or points are ever visible again - I can not select all or any handles or points with the direct selection tool, because they are gone. The shape can not be manipulated.
It does not matter if I cut and paste it, expand it, ungroup it, double click it, or paste it into…
6 votes -
Dragging new objects
When dragging in a new shape, it does so at an angle
1 voteThis most probably happens because the Constrain Angle value in Preferences > General is set to be something else than 0°.
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my mouse pointer appears huge in the InDesign interface
my mouse pointer appears huge in the InDesign interface
when i use my illustrator the mouse size look fine
i use a primary and secondary screens
Primary -3840\2160
Secondary- 2560\1440need help!
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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linear gradients switching to radial gradients unexpectedly
Illustrator CC 2019 (both Mac and Win platforms) I teach at the college level. Numerous students have reported that they will create a linear gradient on a shape. When they continue editing other areas and return to that shape, the gradient has changed to radial. The linear gradient shape was not selected and they were not editing a gradient swatch. I cannot replicate this error. Any thoughts?
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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STOP THE 'A New Version Of Illustrator Is Now Available' Pop Up annoying everyone...
How about you get rid of this annoying "A New Version Or Illustrator Is Now Available" pop up???
ITS REALLY ANNOYING!!!!!!!!!!!!!!
8 votes -
Fonts
Missing Fonts. When opening my files i have the fonts missing. Meaning every font i used are all gone and even though i can see it in the preveiw but when opening the files the fonts are missing.
8 votes -
Automatically Overprint ON in Gradient
We have disabled Overprint in Gradient stroke for the particular eps. But once we save the eps file and again open the same eps in illustrator, automatically overprint enabled.
Due to this we have received quality issue in Printer. So please let me know how to disable overprint for Gradient Stroke.
1 vote -
Gradient transparency
Whenever I try to adjust the gradient transparency Ai collapse
Is there any explanation why?
2 votes -
Illustrator won't let me toggle lock or visibility
I'm having trouble with adobe illustrator. It won't allow me to use the toggle lock/unlock or the toggle visibility function. I've tried closing and starting the program up again. I've even attempted to work from a different computer. Nothing I have done has helped and the bug always reappears after a few seconds. Is there a way I can correct this bug?
2 votes -
Illustrator CC 23.0.2 does not open files and cannot start new file. Toolbars and Menus are inaccessable.
All I can see after opening or trying to open files is a window that is hiding parts of illustrator file - I can see part of this on the right side and on bottom. No menus or tools are available to use, and the progress wheel just keeps spinning. Very frustrating. I am using my Illustrator CC 23.0.2 on IMac OS 10.14.3. I have updated Illus CC, restarted the app, uninstalled and reinstalled, rebooted computer, etc. I have had to resort to using Illus CS6 in order to work. The attached image is what I get when trying to…
3 votes -
Ellipse Tool has disappeared completely in latest update
Ellipse Tool has disappeared completely in latest update
1 vote -
1 vote
The stroke has a brush applied to it, which can also define cap.
Check it in the Appearance or Brushes panels. You can remove it from both of these panels, or Control, or Properties.
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Distribute spacing units work wrong
Hello,
Illustrator 23.0.2. I use "cm" units in whole software, but Distribute Spacing right now working only in points...
I think your software is falling down year by year.
19 votesI am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Breaking links for several selected symbols at once doesn’t work
At the moment it is not possible to unlink several selected symbols at once with the context menu command. Illustrator will unlink the symbol that is at the top in the layer panel.
If you use the symbol menu command to unlink the symbols all selected symbols are unlinked.
Thank you!
19 votesThe issue is no longer happening in Ai Beta 28.4.0.8
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CC library window blanks out after trying to edit files.
Adobe Illustrator CC 23.0.2, WIndows 10 Enterprise version 17032.
Tried right clicking onto a file in a CC library file to 'edit', CC library window closes immediately. Tried to open again from the Windows tab, CC library window is void of any files and folders. It appears blank.
This only happens if I tried to 'edit'. If I place any files directly from CC library it's fine.1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Free transform not scaling correctly
When scaling a stroke with Free Transform it jumps to a ~30º angle (pics attached). this happens without holding Shift etc. All I want to do is extend the stroke.
Smart Guides is turned on, I've tried turning off/on Bounding Box (no luck) and turned off "Enable Content Aware Defaults" in prefs.
I'm on MacOS HIgh Sierra with CC 2019. I've never experienced this before
1 vote -
Entered hue color value changes
Setting a hue to 90 degrees while in sRGB will convert the hue to 88 degrees after you click OK. This same behavior does not occur in Photoshop.
1 vote
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