7719 results found

1. Keyboard arrows when typing in the Text Tool

   When typing within the text tool, my keyboard arrow keys fail to move the cursor between chars.

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   0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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2. CC 2019 version runs slow!

   For some reason in this 2019 version of the program it chugs and is very slow to move around and work with my files, even if the files are not very large. I usually have to shut the program down and restart to correct the problem. Would like to know if anyone else is having this problem and if someone at Adobe could address this, thank you.

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Type tool

   Idk about anyone else. But since I updated Illustrator, my Type Tool has been slowing down my computer to the point where it almost crashes whenever I am using the tool. Clicking ANYTHING or highlighting type causes the "spinning ball" to pop up instantly, and sometimes not even highlighting the selection I want!

   Thoughts?

   3 votes

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4. Dropbox Smart Sync Enhancement (bug still here)

   If you use Dropbox Smart Sync, when you browse files in Dropbox folders to find an open/save location, Adobe softwares (AI, PS, Acrobat...) download automatically all the files in folders you are browsing !

   It's said in the Adobe blog that Adobe dev team made an improvement in the march 2018 release (https://theblog.adobe.com/introducing-march-release-illustrator-cc/).
   But we still have the issue on several macbooks at work. It's really boring.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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5. Cursor location offset from mouse. Cannot select or use illustrator effectively.

   I am on Creative Cloud version Version 23.0.1. I am having a problem from the moment I open Illustrator that the mouse and cursor do not synchronise. The cursor actually selects something completely offset from what I am trying to select. I have uninstalled and reinstalled, as well as just restarting. Nothing is resetting it to work correctly.

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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6. Type On A Path text not sticking exactly to path

   When Type On A Path is applied to a circle, some type is input, and the type is rotated by effect (not permanently), the type no longer stays on the path.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Touch Workspace Inconsistent

   I have a Dell XPS 15 9570; it's more laptop than tablet, but it does have some touchscreen functionality.

   When I first launched Illustrator on this device, I had the option to use touch mode, which was awesome.

   For some reason though, it is no longer accessible. I've checked the workspaces menu, window>wirkspaces, etc. Nothing. There's not external keyboard connected (the laptop has a built in keyboard), I've restarted illustrator, I've tried different document types, I've switched my OS between tablet mode and laptop mode... nothing.

   I'd really like to be able to use this mode again. Any advice?

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   2 votes

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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8. GPU preview glitch

   I encounter this glitch since introduction of GPU preview.
   Only now I managed to narrow down the conditions to replicate it.

   When the Control pane is switched off (Window > Control), and Screen Mode is in Fullscreen Mode with Menu Bar, then when the working area is scrolled down, black horisontal lines appear. As if they are somehow traced by the top edge of the working area. Once I zoom out/in, they disappear. Also switching to CPU preview removes the glitch all together. This appears on both retina and non-retina displays.

   This does not happen when the Control pane is visible. Or the Screen Mode is in other modes (Normal or Full Screen).

   MacOS 10.14.2
   Illustrator 23.0.1

   I encounter this glitch since introduction of GPU preview.
   Only now I managed to narrow down the conditions to replicate it.

   When the Control pane is switched off (Window > Control), and Screen Mode is in Fullscreen Mode with Menu Bar, then when the working area is scrolled down, black horisontal lines appear. As if they are somehow traced by the top edge of the working area. Once I zoom out/in, they disappear. Also switching to CPU preview removes the glitch all together. This appears on both retina and non-retina displays.

   This does not happen when the Control pane is… more

   • 

   3 votes

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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9. artboard

   I am having issues with the alignment of the image on the artboard. It seems the rectangle I used to cover the artboard isn't lining up. I am not sure if this is a problem or I simply don't know how to fix it

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The artwork has a small black dot on the right side, far away from the artboard. Watch closely at the right side of your 11×17.jpg image to notice it.
   And export options were probably without ‘Use artboards’ tick.

   P.S. Please always provide the file you have problems with!

10. Export to EMF file causes Crash

    When exporting files as EMF, application crashes. I had to install older version of Illustrator to get this function back.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Unable to save Illustrator file as SVG using artboards

    We use Illustrator to draw lots of icons.
    If we place each icon on an artboard and try to save each artboard to a file by selecting Save as > SVG > Use artboards > All, we expect multiple icons to be saved to multiple SVG files.

    We actually get multiple SVG files, but each SVG contains all layer names from the original file and one SVG icon.

    It would be very helpful, if manual cleanup after saving / exporting wasn't necessary.

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Nils, please try export svg through File > Export > Export As > SVG and let us know the result

12. Illustrator cc2019(v23.0)

    環境設定でテキストオブジェクトの選択範囲をパスに制限にチェックを入れると、選択範囲がシビアすぎて全く選択できません。
    これまでのバージョンはパスの近くをクリックすると選択できました。
    選択できる範囲をこれまでのように戻してください。

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html .

13. Illustrator cc2019(v23.0) テキストをアウトライン化すると元の位置からズレる

    テキストを効果→パスの変形→変形で回転したものを、アウトライン化すると元の位置からズレます。フォントのサイズが大きいほどズレが大きいようです。
    印刷会社へ入稿する際や、納品する場合も必ずアウトライン化したファイルを作成するので、このズレは致命的です。
    早急に改善していただきたいです。

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    2 votes

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14. Mirrored objects with freeform gradient applied loose their fill

    When drawing a picture of several parts, each of which is filled with freeform gradient there is a problem as soon as you select the entire object gradient disappears on one of the parts or strays

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    6 votes

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    2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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15. Fonts you use disappearing

    First, I have done everything the Adobe support team told me and it didn't fix the problem. I have also reset Illustrator multiple times and re-install it and it didn't fix the problem. I also have no control an any Issues that I'm having so I can't tell you what I do that causes the problem it happens randomly like all Issues that I have shared and haven't shared yet.

    I have attached a screenshot of the Issue that makes it clear whats happen with random fonts (typekit included).

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    3 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. Sync with Adobe Draw

    I am new to using Adobe Draw and sending the vectors direct to Illustrator.

    Draw has a simple one click feature to send a vector to AI. Except that it doesn't work quite as it should. The project gets stuck in the cloud, I can see any drawing I create then send 'direct' in my Adobe.com assets > mobile creations. It doesn't push through to AI, which I have open while I'm working in Draw.

    I have been through the support team, and have been advised the only solution is to send all my drawings through, then restart both devices, then open both apps simultaneously to make this 'one click' feature work. A shame that it takes this to sync up and negates the one click awesomeness. Please fix this guys!

    Both Apps are the latest versions, Draw is 4.7, AI is 23.0.1, and I have a CC subscription. I'm logged into the same Adobe CC account on both devices (an iPad Pro with iOS 12.1.3 and iMac late 2015 with Mojave 10.14.2).

    I am new to using Adobe Draw and sending the vectors direct to Illustrator.

    Draw has a simple one click feature to send a vector to AI. Except that it doesn't work quite as it should. The project gets stuck in the cloud, I can see any drawing I create then send 'direct' in my Adobe.com assets > mobile creations. It doesn't push through to AI, which I have open while I'm working in Draw.

    I have been through the support team, and have been advised the only solution is to send all my drawings through, then restart both devices,… more

    7 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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17. image trace quick action does nothing...

    I opened a transparent PNG file in Illustrator, hoping to do a simple quick vector conversion, when I pressed the "Image Trace" button in the Quick Actions menu, in the properties toolbar, I got precisely bubcuss. Just nothing - no feedback, no error, no expected menu of options. Just nothing. The other quick actions don't seem to do anything at all either.

    9 votes

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    9 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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18. Crash while setting up Action

    Illustrator crashes every-time I try to set up a new action. I am trying to create a shade effect of a "sticker" but doing the following:
    - Take outline vector (which is white path)
    - Duplicate
    - Switch to fill
    - Change color to black
    - Apply Shear at 20 degrees
    - Edit opacity to 20%
    - Crash

    Just curious as to why this happening. Possibly due to my file size? 162.5 MB

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    Can you please verify if this issue has been resolved with the latest AI version or not? (AI 23.0.2).

    With Best Regards,
    Raghuveer Singh

19. Eyedropper applies a white or transparent fill aspect on object

    Eydropper tool applies a transparent or white aspect to my object. Yet my options are well set and there is no style on my source object.
    I'm on 23.0.1 version on macOS 10.14 Mojave.

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    2 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Pen tool located in type tools

    Took me a while to find but found the pen tool hanging out with the type tools. Please stop fixing things that are not broken. I remember before CC things works pretty well. Now every time there's an update, some other bugs pop up that weren't there before. Is this just a way for engineer job security? Well whatever it is, its becoming a major pain.

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    1 vote

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    There was an issue in 23.0 causing tools to shift between groups. This has been fixed in latest update (23.0.2). After update, please reset the Basic and Advanced toolbars by opening the tool drawer (3 dots at bottom of the tool bar), then using ‘Reset’ from the fly-out menu (on top right).

    Apologies for the inconvenience caused by this issue.

    With Best Regards,
    Raghuveer Singh