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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Entering a text field should select value by default

    There are certain default behaviors that one becomes used to when using a computer and Adobe appears to have completely disregarded this with respect to manually entering values! Please fix this serious bug.

    When clicking on any modifiable value field, a single click should select the entire contents of the field by default. If I click on the width field in the Illustrator top bar, I should be able to simply type a width and hit tab or enter to apply. THIS IS NOT HOW IT WORKS.

    If I see that my width is only off by a small amount…

    5 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Thanks for your inputs. We have tried doing all the scenarios stated by you. You have mentioned that it use to work fine before. Can you please let me know on which build was it working fine. I have tried it on CS 6 as well as the latest 23.0.3 but both works in the same manner.

  2. copying graphs from Excel

    It stopped pasting copied graphs from excel. The message is 'The operation cannot complete becaues of an unknown error.

    1 vote

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    1 comment  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  3. Dialog Box Behind App - Force Quit

    1. 21.1.0 (macOS sierra v10.12.6 (16G29))

    2. This is happening more and more, and usually when first opening the application. If some dialog box, typically a warning or something, pops up but for some reason then gets pushed behind or hidden by the main app window, there is no way to get back to it and no way for the app to function. Trying to click on ANY part of the app just gets the "no - beep", the sound that plays when you are trying to do something but something else has to happen first... like if a warning box pops…

    1 vote

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    1 comment  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  4. Can only open 1 Ai file at a time

    Can only open one Ai file at a time. If current Ai file open is open in Illustrator and you try to open another file concurrently through all means, it will not open. The only way around this is to open each file in a different version of Illustrator, or completely close Ai to open the new file.

    3 votes

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    0 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  5. 107 votes

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    241 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  6. function is incorrect

    Transform / reflect / horizontal-vertical

    function is incorrect

    2 votes

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  7. ブラックの色をドラッグ&ドロップで選ぶとBK100の色がリッチブラックになる

    塗り(または線)を画像のように下のブラックを選択するところからドラッグ&ドロップで選ぶとBK100がリッチブラックになってしまった。 
ドラッグ&ドロップではなく、クリックで色を選ぶとBK100になる。スウォッチの中に入っているブラックからドラッグ&ドロップで選ぶとBK100になる。これはCS6の時からある
バグです。 

    8 votes

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    Under Review  ·  2 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →
  8. Gestures Broken

    Gestures (e.g. pinch to zoom, two finger panning) don't work in Illustrator for me anymore. They used to work just fine on both my Wacom tablet and laptop's touchpad, but now don't work for either. They work in Photoshop, just not Illustrator, so I'm not sure if it's an option that's been deselected or an actual bug, but I can't find the option if so. I can usually scroll vertically, pinch to zoom sometimes scrolls horizontally instead, and I can't use gestures to actually zoom at all.
    OS: Windows 10
    Version: Illustrator 2017

    35 votes

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    39 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Sketch Svg

    Illustrator crashes when opening svg files from sketch.

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  10. no resize handles

    My Selection tool does not show the resize handles anymore- this is making it nearly impossible to design easily- I have to measure and assign all aspects if it isnt sized right the first go. I have tried everything to fix it and I need it for school

    15 votes

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    8 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  11. Adobe illustrator CC 2017 Stoped working

    Adobe illustrator CC 2017 stopped working,
    when trying to open exsisting files or create new files in adobe illustratior cc 2017
    it comes up with error -

    a problem caused the program to stop working
    correctly. window will close the program and
    notify you if a solution is available.

    2 votes

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  12. Overprint test error bug

    1. Create a text box, on a colour background.
    2. Make some of the text a colour, some black.

    The black does not overprint, it reverses ("knocks") out of other text in the same box reverses out (becuase it's colour or white).

    If you fix this by making the black text multiply, on reopening the file, it has reverted to reversing out.

    4 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →
  13. Shadows Render as Boxes on Re-Open

    Illustrator 21.1.0 shadow effects render out as boxes on re-open. Effect is lost and cannot be recovered.

    1 vote

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →
  14. 3D omits fill when rendering objects

    3D habitually doesn't render objects properly - typically by missing off the fill. Here's a simple example attached.

    1 vote

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →
  15. javascript doc.close() after error

    https://forums.adobe.com/message/9853322#9853322
    for details

    When you close the file in the script
    After that, an error (1346458189 ('PARM')) occurs with high probability.
    Closed processing is closed up to what is not closed or can not be closed
    It looks like a bug.

    2 votes

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    0 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  16. zoom tool?

    did something happen to the simple command + and command - zoom keyboard shortcuts? I've been using those since 1995 or 6, and now when i use them it centers me on a specific, but unselected artboard?

    2 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Cannot delete primary scratch folder dialogue box on quit

    A dialogue box appears on quit saying "Cannot delete primary scratch folder"

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  18. BUG: IMAGE TRACE Preview doesn't work

    Image Trace window lets you adjust advanced preferences (color county, angle threshhold etc). When I tick the "preview" box, thenimage traces according to my selected preferences. But after un-ticking the box it does not return to a normal rasterized image.

    4 votes

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    1 comment  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  19. After I type text, I can't correct a word. When I click on it it will select a new text box above it. I can only delete the entire text.

    After typing a word/paragraph, I can not delete any part of the word except I can select it and delete the entire word/text box. I just got illustrator a couple of months ago and I have always had a problem with it, but now it doesn't work at all. Help!

    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.

    Thanks.

  20. Illustrator scales down pasted snagit captures

    Adobe Illustrator CC (2017.1.0.) always scales down pasted snagit captures, which is really annoying. No problems with the same action in PS.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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