8187 results found

1. can't read pdf in acrobat pro dc, created in illustrator CC 2019, since update

   can't read pdf in acrobat pro dc created in illustrator CC 2019. Opens file but shows no content. Illustrator some times struggles to open ai files, very slow.
   Model Name: MacBook Air
   Model Identifier: MacBookAir5,2
   Processor Name: Intel Core i7
   Processor Speed: 2 GHz
   Number of Processors: 1
   Total Number of Cores: 2
   L2 Cache (per Core): 256 KB
   L3 Cache: 4 MB
   Memory: 8 GB
   Boot ROM Version: MBA51.00F8.B00
   SMC Version (system): 2.5f9
   Serial Number (system): C02HX379F57J
   Hardware UUID: 605CDB5B-A377-5A89-AECE-064496379592
   macOS 10.13.6 High Sierra

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Thanks Max for the updated mail. Glad to hear that you have resolved it yourself.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

2. Can't use 'Export As" as an action to export jpg

   I have created an action for export as JPG, but when I play the action, I got an error message say "can't save the illustration" The object is not currently available

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Scrolling is not smooth anymore

   The scrolling in illustrator is not smooth or fast anymore. I have to swipe way too many times to move a bit around the artboard. Very frustrating. What gives?

   I have just updated my OS and Illustrator. (Mohave, Illustrator 2019).

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   Need More Info  ·  2 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. Blob tool won't change size

   When I use the blob tool it won't change size from 1 pt. No matter if I change the size. It is very frustrating to use so I can do college homework.

   This issue is on both my Acer laptop with my Huion tablet and on my Surface Pro 3. I reinstalled the app on my laptop and didn't fix the issue.

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   3 comments  ·  Brushes  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,

   Please press the enter key while using BLOB brush (when Blob Brush Tool is selected) and set the size to 1 pt. in the Blob Brush Tool Options dialog.

   Hope this helps.

   With Best Regards,
   Raghuveer Singh

5. Isolate Selected Groups Does Not Work in CC 2019

   Spent 4 days following a tutorial thinking I was losing my mind.
   Then, it dawned on me I downloaded CC 2019 four days ago.
   Downloaded CC2017 and the operation works as advertised.
   Used especially for cartooning…
   Goes like this:
   1. Select all inked artwork>Object>Expand Appearances>Merge.
   Create and color a rectangle covering artwork.
   Select All>Merge
   Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
   This will put editable color with all closed line work.

   The enclosed pic is where things go wrong in 2019
   Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode and edit any enclosed area.

   You should get something that looks like the second pic.

   Works fine in 2017.
   iMac 27 “
   High Sierra
   3.2 Ghz
   32 gig meme

   Spent 4 days following a tutorial thinking I was losing my mind.
   Then, it dawned on me I downloaded CC 2019 four days ago.
   Downloaded CC2017 and the operation works as advertised.
   Used especially for cartooning…
   Goes like this:
   1. Select all inked artwork>Object>Expand Appearances>Merge.
   Create and color a rectangle covering artwork.
   Select All>Merge
   Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
   This will put editable color with all closed line work.

   The enclosed pic is where things go wrong in 2019
   Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode… more

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   8 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please post a test file

   -Rama
   Illustrator Team

6. Scaling with the Selection Tool

   I can't seem to use the black arrow tool to scale objects anymore?? Anyone else having the same issue? I've checked a number of different forum boards, but no one seems to be having the same issue. Any help?

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   3 comments  ·  Performance  ·  Delete…  ·  Admin →
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7. freeform gradient tool is grayed out and not working.

   I have updated Illustrator and the new freeform gradient tool is grayed out in the gradient panel. It is not usable.

   8 votes

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   11 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. How to reinstall CC2018?

   How to reinstall CC2018? The updater removed it. CC2019 keeps failing to preview and then crashing!!!!

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Please follow steps on this link https://helpx.adobe.com/download-install/using/install-previous-version.html

9. Rotate dialogue box is now painfully inefficient (CC2019)

   Rotate and Scale functions used to work the same, where you could press R+Enter or S+Enter to bring up their respective dialogue boxes, type in a number, and hit Enter. Very fast, very efficient. Now when you call up the Rotate dialogue box, the focus is on this manual angle widget instead of the numeric field. And should you try to use Tab to change the focus to that field you have to hit it 5x.

   This used to be extremely efficient, which was great since it's not uncommon to use this feature hundreds of times in a day. It meant that, regardless of where your cursor was, you could quickly and precisely make these changes - with either a known angle or your closest guess and then close in using arrow keys or Shift+arrow keys.

   Now performing this same common task means I have three far less efficient options:
   1) Always have my Transform palette open and poke a value in there each time (that means having to always click on a specific part of the UI for the second most common transform function).
   2)Double-click the Rotate tool in the toolbar, then double-click the numeric field, then use the keyboard to enter/adjust my values (hunting down two specific things to click on in sequence before I can enter my angle value. Hooray!)
   3)Hit R+Enter (keyboard), then double-click in the numeric field (mouse), then enter/adjust my angle value (keyboard). There's no way that can possibly sound efficient.

   Been using Illustrator for over 20 years. Still love it. Use it almost every day. I'm really hoping this was just an oversight in this latest version. If there is a more efficient way to make these changes in CC2019, I'm all ears. If not, this change stinks.

   Rotate and Scale functions used to work the same, where you could press R+Enter or S+Enter to bring up their respective dialogue boxes, type in a number, and hit Enter. Very fast, very efficient. Now when you call up the Rotate dialogue box, the focus is on this manual angle widget instead of the numeric field. And should you try to use Tab to change the focus to that field you have to hit it 5x.

   This used to be extremely efficient, which was great since it's not uncommon to use this feature hundreds of times in a day. It… more

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   76 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

10. Oversize UI Elements in Ai 2019

    I noticed that with the 2019 version of Illustrator (23.0), the entire UI of the software seems to be "supersized." It is as if every pixel is now rendered oversized. Not just in the drawing area, but all the tools, controls, panels, everything.

    I've attached a "full screen" screen shot of the 2019 (v. 23.0) welcome screen, and the (reinstalled) 2018 (v. 22.1) welcome screen. Both are maximized on the same physical screen, the display on my MacBook Pro. See how the buttons and other elements are larger in the 2019 version? Like it is somehow zoomed in.

    I do not believe this is the same as the "Actual Size" feature/bug mentioned elsewhere, as it seems to effect the entire User Interface, although it could be related.

    MacOS Sierra (10.12.6), MacBook Pro (Retina, 15-inch, Late 2013)

    Anyone else experiencing this?

    Paul

    I noticed that with the 2019 version of Illustrator (23.0), the entire UI of the software seems to be "supersized." It is as if every pixel is now rendered oversized. Not just in the drawing area, but all the tools, controls, panels, everything.

    I've attached a "full screen" screen shot of the 2019 (v. 23.0) welcome screen, and the (reinstalled) 2018 (v. 22.1) welcome screen. Both are maximized on the same physical screen, the display on my MacBook Pro. See how the buttons and other elements are larger in the 2019 version? Like it is somehow zoomed in.

    I do… more

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    6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please refer to the link below to understand how to use Illustrator’s preference dialog to set the scale.
    https://helpx.adobe.com/illustrator/using/customizing-workspace.html#Scaletheuserinterface

11. Color panel switches from secondary display to the primary display

    I run 2 monitors in Windows 7, most typically with my artboard window on the left (display 'A'), and a layout of panels on the right (display 'B').

    Not sure whether it started with this immediately after installing 2019, but today, any click on a Fill/Stroke proxy, either the one in the Color panel, or the one at the bottom of the Tools panel, the Color panel instantly jumps from display B to (the same position on) display A.

    So here's the normal state:
    https://forums.adobe.com/thread/2549930

    See the Color panel at the bottom of the second-from-left column of panels on display B.

    In the screenshot the Fill proxy is active, but I want to affect Stroke, so I click the Stroke to make it active, and, as I mentioned, instantly, the Color panel (and the entire column of panels in which it's docked), teleports to display A:
    https://forums.adobe.com/thread/2549930

    This happens with the Color panel un-docked too, except then it makes the jump alone, from whatever screen coordinates it occupied on display B to the same relative coordinates on display A. And it bears mentioning again, clicking on either Fill/Stroke proxy (Color panel or Tools), produces this result . . . every time, now.

    I've tried everything I could think of to create a condition that changes the behavior (including clearing/replacing preferences and settings; all but re-install).

    Some findings:

    Jumps from B to A at least on the first instance, no matter how it got on B
        Even if it starts on A, and I drag it to B, it jumps to A as described above on the fist proxy click
        After that first instance, if I drag it back to B, the click the proxy again, it stays put on B
    Jumps from B to A every time when it's on B as part of a preset Workspace
        After the jump; Reset Workspace; jumps again
        Some inconsistent behavior if dragged back to B in this case; might jump in next proxy-click, might not
    

    I have a Window 10 machine too, but haven't tested.

    I run 2 monitors in Windows 7, most typically with my artboard window on the left (display 'A'), and a layout of panels on the right (display 'B').

    Not sure whether it started with this immediately after installing 2019, but today, any click on a Fill/Stroke proxy, either the one in the Color panel, or the one at the bottom of the Tools panel, the Color panel instantly jumps from display B to (the same position on) display A.

    So here's the normal state:
    https://forums.adobe.com/thread/2549930

    See the Color panel at the bottom of the second-from-left column of panels on display… more

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    16 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

12. the letter "i" is sometimes not exported to SVG

    the letter "i" is sometimes not exported to SVG..
    For example: i tried to export the following paragraph to SVG:
    "Synchronization job is designed to perform file transfer between multiple agents back and forth, or perform one-way file transfer. Files in the shares can be modified, new file added and some deleted, and these changes synced to other agents in real time."

    the word "file" always gets exported as "fle"

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    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Open archives

    Toda vez que quero abri um arquivo .ai ao clicar duas vezes nele, ele quer abrir com o photoshop, mesmo eu padronizando para abrir com o illustrator

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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14. just installed illustrator 2019 and my apple magic mouse 2 has gone rogue... come on!!!

    just installed illustrator 2019 and my apple magic mouse 2 has gone rogue... come on!!!

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. sig malfunction

    When exporting a svg for screens the height and width tag has gone missing in the exported svg-file so the appear in odd sizes in my projects – I worked in the pro version og ai – whish I hadn't upgraded :)

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Illustrator v23 desktop glitchy

    Hi, im running Illustrator CC 2019 v23 on Windows 7 32gb Ram. The keyboard shortcuts dont work (ctrl+A for example), mouse scroll zoom doesnt work. All drop down menus, File/Edit etc, will shut randomly making it impossible to select any options. As it stands completely unusable. Anyone else haviing these issues?

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Artboard border obstructs topmost and leftmost rows of pixels at 100% zoom

    In AI CC 2018 and 2019, on Windows 10 Home 64 bit, the black border of artboards overlaps the top row and left column of pixels in the image when zoomed to 100%. (For 2019, Pixel Preview must be on to properly see this because of https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35736118-100-view-is-not-100-for-pixels-in-cc2019)

    The attached screenshot shows a 16x11px artboard zoomed way in on the left, and at 100% on the right, plus an 8x version I added so it can be seen better. Clearly part of the white outline is obstructed by the the black border of the artboard. Not good!

    So, basically, it's impossible to preview the full graphic at 100% pixel size. This is a big problem if you're say designing 16x16px icons where 31 pixels or a good 12% of the image is obstructed.

    In AI CC 2018 and 2019, on Windows 10 Home 64 bit, the black border of artboards overlaps the top row and left column of pixels in the image when zoomed to 100%. (For 2019, Pixel Preview must be on to properly see this because of https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35736118-100-view-is-not-100-for-pixels-in-cc2019)

    The attached screenshot shows a 16x11px artboard zoomed way in on the left, and at 100% on the right, plus an 8x version I added so it can be seen better. Clearly part of the white outline is obstructed by the the black border of the artboard. Not good!

    So, basically, it's… more

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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18. AI 23.0 crashes when drag-copying simple objects when yo have HotDoor's CADtools installed

    Since I installed version 23.0 it frequently and repeatably crashes when drag-copying even the simplest objects. In the latest example it was a line segment -- two connected vertices. After recovering, I rebuilt the objects and tried again -- same result. This is such a basic operation that I do it without thinking -- having it cause an instant crash is very debilitating to my workflow.

    MacOS 10.12.6
    iMac Retina 5K 27in Late 2015
    4GHz Core i7
    32GB RAM

    11 votes

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    17 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    This bug has been fixed with AI version 23.0.2 & fix has been verified from Brendon (Hotdoor).

    Please update AI to latest version 23.0.4 (MAC) & 23.0.3 (WIN).

    Please do let us know if it is still reproducible at email id:
    sharewithaaiATTHERATEadobeDOTcom

    For the crash during image crop you need to start a new thread as it is different from the crash described in this thread.

    Thanks & Regards,
    Raghuveer Singh
    Illustrator Team

19. Editing Library-Item Name prompts "Move Object" pop up.

    After the most recent update to Adobe Illustrator (v. 23.0) on Windows 64-bit system. Every time I name/rename an object added to my Library panel, on hitting 'Enter/Return' to save the change and leave the edit state, the 'Move Object' pop-up appears (and I have to close it to return to what I was doing.

    As I've been adding a series of icons to my Adobe CC Library, this is a very tedious process to close this pop-up every. single. time.

    Please fix. Thank you :)

    6 votes

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    8 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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20. Mouse scroll animated zoom is broken when in Pixel Preview mode

    I just updated to Illustrator 2019 on a Windows 10 PC

    Given I have any size project open
    And my "zoom to selection" preferences are on or off
    When I turn on pixel preview view mode
    And I have alt selected
    And I use my mouse to zoom in and out
    Then zoom chooses a random center point to anchor it's zoom

    I have no issues when in "Overprint preview" mode, or when using my keyboard in "Pixel preview" mode.

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.