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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7687 results found

  1. black screen problem

    When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work. This is not ok.
    Version 22.1, MacOS 10.13.3, MacBook Pro with external monitor as main screen.

    8 votes

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    Thanks for confirming that it is working fine in 23.0.3
    I am closing the issue now. If you still face the issue please send am email to sharewithai@adobe.com and mention this thread and my name in the mail.

    Thanks
    Anish Kumar
    Illustrator Team

  2. Workspace Disappears

    Issue addressed in the video.
    Help me Help me~

    1 vote

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  3. Computer restarted and I lost all unsaved work in Illustrator

    Usually I get some sort of message that tells me I have unsaved work that was recovered but this time I did not. Illustrator wasn't even showing the most recent files to open. Using Illustrator CC version 22.0.1

    2 votes

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  4. Illustrator File opens to Work/Learn Screen

    I have Illustrator CC and after the most recent update, almost every time I open a file in Illustrator after turning on my computer, it opens the file but the Work/Learn screen is still up.

    I can see my file's layers in the layers panel in the bottom right corner but the screen doesn't show it. I can click around and it's saying I'm selecting things but I can't get the Work/Learn screen off so I have to restart Illustrator over and over again until I can get it to work.

    5 votes

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    1 comment  ·  Launch  ·  Admin →
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  5. Unembed for Black and White Bitmap

    Adobe Illustrator 22.1
    macOS High Sierra 10.13.3

    The Unembed button is grayed out for Black & White Bitmap images. The workaround is to Rasterize as Grayscale but this is leading to unexpected results. Parts of my images are disappearing, please fix the bug and add this feature.

    12 votes

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  6. Exporting Issue

    Whenever I go to export a file, the exported image shows a non existent image/layer that is not in or showing on the document when open.

    The first image below shows what I export from illustrator, the second is what I screenshot inside the file, aka what I'm trying to have as the exported image.

    If anyone has a solution to this problem, it would be greatly appreciated if you can help out a guy with no ideas on how to fix it.

    Thank you

    2 votes

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  7. Free Transform Tool hidden under Puppet Warp in toolbar

    Illustrator CC 2018 22.1.0

    The Free Transform Tool is no hidden under the Puppet Wrap Tool. The Free Transform Tool should be the default tool. The Puppet Transform Tool should be the one which is hidden.

    In a typical day we use the Free Transform Tool quite frequently, while we almost never use the Puppet Wrap Tool. I do not speak for everyone, but only for our design studio and in my personal experience.

    Before someone posts something about keeping the bounding box visible, please be aware that to remove as much useless clutter from our drawings while editing an…

    12 votes

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    4 comments  ·  Tools  ·  Admin →
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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. Transform panel units different than Properties panel's Transform section

    Transform panel reads in inches as it should but in the properties panel the transform panel shows points. Latest version of Illustrator CC2018, Windows 7. Also if the values are unlinked to resize only 1 dimension both still change.

    3 votes

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  9. 3 votes

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    0 comments  ·  Performance  ·  Admin →
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  10. Illustrator quits unexpectedly when my script run for long

    When I open Illustrator in my MacOS Sierra 10.12.5 and run my script, after 10-20 min Illustrator quits unexpectedly and this log shows up.

    Process: Adobe Illustrator [668]
    Path: /Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 22.0.1 (22.0.1)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [668]
    User ID: 501

    Date/Time: 2018-03-22 11:55:00.252 +0400
    OS Version: Mac OS X 10.12.5 (16F2073)
    Report Version: 12
    Anonymous UUID: 275016EB-9652-BDEE-B228-38BD1F63F6C7

    Time Awake Since Boot: 5800 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCCRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC

    1 vote

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  11. Radial gradient generates broken CSS

    Illustrator CC 22.1. To reproduce, create a rectangle with fill set to any radial gradient. Name the rectangle, open CSS Properties window. Observe the generated CSS:

    .GradientBox
    {
    background : -moz-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
    background : -webkit-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
    background : -webkit-gradient(radial,50% 50% ,0 , 50% 50%, 272.12 ,color-stop(0,rgba(255, 255, 255, 1) ),color-stop(1,rgba(0, 0, 0, 1) ));
    background : -o-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
    background : -ms-radial-gradient(50% 50%, circle farthest-corner,…

    2 votes

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    0 comments  ·  Gradients  ·  Admin →
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  12. adobe illustrator link images broken between mac and windows client

    adobe illustrator link images broken between mac and windows client (if link images not on the same path as illustrator file)

    2 votes

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  13. When Exporting .ai to .png getting white lines in all designs.

    Have tried every method including saving as tiff,jpg and pdf. lines remain.This is not one design but several.Ruined 2 months of work.Have been doing these for long time and using CS6 for over two years and now suddenly this.Ideas? of a workaround?

    1 vote

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  14. SVG clipboard export adds an extra non-printable character in the end, breaking import.

    When artwork is copied to the clipboard as SVG code,
    a non-printable character is added in the end of the string.

    When saved to a file, doesn't import correctly in Illustrator and throws out an error when viewed in Preview in OSX

    Mac OSX version 10.13.3
    Illustrator version 22.1

    1 vote

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  15. SVG Export

    AI 22.1. 64-bit Windows 10
    The SVG export is much better in this new version of AI. However, on some art boards it is still missing some components. However, if I select the art board, then choose Save As SVG, it displays the components, but it is a much larger file. I will upload this AI file, which has 12 art boards. It is Art Board #11 that is not exporting properly when I press Ctrl+Alt+E. This image has 6 green bars, but 3 of those bars are not showing up in the image. Everything else seems to be correct.…

    3 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  16. Fonts - scrolling through list

    What did you do to the font list??????

    I don't even know how to describe the issue. I just know it's wrong. And messed up. And needs to be fixed!

    Let me see if I can describe my complaint:

    1) In the CHARACTER pallet: if you highlight the font name and begin typing another font name, I used to be able to put the first few characters (or even just the first letter), then click on the down arrow and it would bring me to that place in my list of fonts.

    For example, I could type “HEL” and it…

    27 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  17. 1 vote

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  18. Illustrator Saving Error with 2 art boards

    We were building a Billoard with extension. Art saved fine with only one artboard. We created a second artboard for the extension, then saved the file , Illustrator error states: the Dimensions of this page are out of range. Total size of both art boards 16.4611 in High x 49.9167 w. Got to have this fixed new Illustrator was updated yesterday.

    1 vote

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  19. Snap to Grid functionality reversed

    Running AI 22.1 on OSX 10.12.6

    When drawing or moving objects, they behave as if 'Snap to Grid' is checked. It isn't. If I check 'Snap to Grid', the snapping behaviour stops.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  20. Shortcut cmd + ; = Hide Guides

    cmd + ; = Hide Guides

    Instead of hiding guides, I get Preference window with Units. Is it because of the Danish keyboard? (I don't know how it works) How do I fix this?

    2 votes

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    2 comments  ·  Performance  ·  Admin →
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