901 results found

1. Windows

   １　Windows 10 Pro　バージョン20H2／プロセッサ　Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz／実装RAM　32.0 GB (31.8 GB 使用可能)／64 ビット オペレーティング システム、x64 ベース プロセッサ

   2　Illustrator2021で作成したデータを2022（最新版）で開き、デザインのバリエーションの作成を行おうとした。配置されている画像は２つ。うち1点の差し替えを行った。（Photoshopデータのリンクを変更）。差し替えた画像の大きさを変更するため、リサイズを行ったところ、アプリケーションがクラッシュ。復元データにより、1つ前の手順まではデータが残っており、作業の続行ができた。が、再び同じ作業（配置画像のリサイズ）でクラッシュ。
   3　続行したデータを開き直し、もう一度作業のやり直しをしようと思った。
   4　２つのリンク画像が消失した。『「」というリンクファイルが見つかりません』というアラートが繰り返し出る（「」というファイル名をつけたことはない）。エラーの起きていなかった配置画像も消失し、リンク情報そのものが消えてしまった。
   5　エラーの起きたデータを添付します。確認のため、開き直しているので日付がエラーの起きた当時のものではなく、本日のものに書き換わっているようですが、保存はせずに閉じています。

   • 

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   2 comments  ·  Images, Links  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Completed (Comments Open)  ·  PCM Maro responded

   Illustrator 製品版フィードバックにご協力いただきありがとうございます。

   日本語担当の PCM Maro です。
   すでに再編集で問題が解決されているとのことですが、いくつか補足説明させていただきます。

   『「」というリンクファイルが見つかりません』というアラートの「」ですが、本来ならばカッコ内にリンクファイル名が表示されるのですが、クラッシュにより、ファイル情報が欠落してしまったと思われます。（通常はリンク切れでもファイル情報は保存されています）

   今後、クラッシュが発生するような場合は、クラッシュ後に表示されるクラッシュレポートの送信機能をご利用ください。
   また、クラッシュの再現手順が明確であるような場合は、こちらの UserVoice にご登録ください。

   こちらのレポートは対応終了とさせていただきますが、コメントはオープンしておきますので、追加情報があるような場合は、コメントをお寄せください。

   今後ともよろしくお願いいたします。

   Illustrator チーム

2. Resolve Blinking Power Issues Netgear

   When the users of Netgear face an issue where the power LED is blinking, then the steps which they would have to undertake are as mentioned below:
   • The users can turn off the Netgear router, most often this would solve the issue which the users are facing.
   • Try restoring the Netgear router to its original configuration. To get this done, the users would have to keep pressing the reset button which is located at the back side of the router.
   • If the error remains, it is suggested that you connect the PC directly to the router’s LAN port and ensure that it is accessing the Internet now.
   • Access the command prompt and then set up the IP address on your system to static. To get this done click on the start menu, type CMD in the search box and then click on enter.
   If the issue still exists, the best alternative would be to connect with Netgear Customer Care Number. This service is accessible all day long and is entirely free of cost.
   Read more: https://www.customerservice-directory.com/netgear/

   When the users of Netgear face an issue where the power LED is blinking, then the steps which they would have to undertake are as mentioned below:
   • The users can turn off the Netgear router, most often this would solve the issue which the users are facing.
   • Try restoring the Netgear router to its original configuration. To get this done, the users would have to keep pressing the reset button which is located at the back side of the router.
   • If the error remains, it is suggested that you connect the PC directly to the router’s LAN… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Declined  ·  0 comments  ·  Other...  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

3. Problem merging dates from CSV into graph

   When merging data into an Illustrator file to create a batch of bar graphs based on a group of CSV files, numerical dates merge into the graph data as numbers with decimals instead of dates. A 6/30/16 date merges into Illustrator as 6.00 and 12/31/16 becomes 12.00, so every date with the same month appears the same. This also messes up the graph, leaving the chart with two categories instead of one of the data columns being assigned to the x-axis.

   This includes when dates are formatted (in Excel) as text, and when the dates include hyphens or periods instead of slashes, but the process works properly when the dates are formatted (in Excel) as dates but use the spelled-out format (ex. June 30, 2017).

   We have run through a detailed discussion on the forums here, including step-by-step process with screenshots: https://forums.adobe.com/message/10573090. The end result appears to be an outside script, which is an unfortunate workaround solution to what appears to be a bug within the program.

   When merging data into an Illustrator file to create a batch of bar graphs based on a group of CSV files, numerical dates merge into the graph data as numbers with decimals instead of dates. A 6/30/16 date merges into Illustrator as 6.00 and 12/31/16 becomes 12.00, so every date with the same month appears the same. This also messes up the graph, leaving the chart with two categories instead of one of the data columns being assigned to the x-axis.

   This includes when dates are formatted (in Excel) as text, and when the dates include hyphens or periods instead… more

   • 

   • 

   • 

   • 

   • 

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

4. Pathfinder Merge actually Dividing, leaving cut out objects behind

   This might be easier to read on the forums where the images are inline with the explanation, but I copy pasted everything here anyway. Here's the thread.

   https://forums.adobe.com/thread/2601397

   This has been a thorn in my side for so long I can no longer ignore it. I don't know when it happened but at some point Illustrator's Merge tool started dividing objects instead of merging them, and leaves behind cut up versions of objects that are behind the visible objects.

   MacBook Pro 15 2017
   macOS Mojave Version 10.14.2
   2.9 GHz Intel Core i7
   16GB memory
   using Illustrator CC 2019 version 23.0.2

   I'm pretty sure this still happens on my windows 10 computer at home as well.

   Interestingly, if I have only a few objects involved, it merges just fine, but when I'm working on logos that are even minutely complex it pitches a fit. I've expanded appearance, expanded text, expanded strokes, ungrouped objects, and put them all on the same layer and it still doesn't work. Thing is, the objects I'm merging aren't even terribly complex, and as a test I made 15 rectangles of various colors (some the same and some different) and had them overlapping in various ways.

   Screen Shot 2019-03-05 at 4.06.07 PM.png
   Here you see the objects selected so you can see the outlines and how the layers are organized.
   Screen Shot 2019-03-05 at 4.06.16 PM.pngScreen Shot 2019-03-05 at 4.09.32 PM.png
   Here's what happens when I try to merge (you can barely see the gaps that show the color behind themScreen Shot 2019-03-05 at 4.06.34 PM.png
   I moved part of the blue area at the top to show the navy object underneath has not been deleted.
   Screen Shot 2019-03-05 at 4.14.20 PM.png
   So with the objects now properly ruined, here's what the layers look like.
   Screen Shot 2019-03-05 at 4.23.59 PM.png
   In the old days Merge would merge all like colors that are visible and delete anything behind them. Now it divides and leave colors behind so there's a ton of extra, useless, objects left behind that get in the way when I'm forced to unite the mess together manually afterwards.

   But even with simple blocks of color, not that many points, no groups, and a mere 15 objects merge won't work.

   If anyone has any solutions to this you'd earn my undying gratitude.

   Thanks.

   This might be easier to read on the forums where the images are inline with the explanation, but I copy pasted everything here anyway. Here's the thread.

   https://forums.adobe.com/thread/2601397

   This has been a thorn in my side for so long I can no longer ignore it. I don't know when it happened but at some point Illustrator's Merge tool started dividing objects instead of merging them, and leaves behind cut up versions of objects that are behind the visible objects.

   MacBook Pro 15 2017
   macOS Mojave Version 10.14.2
   2.9 GHz Intel Core i7
   16GB memory
   using Illustrator CC 2019 version 23.0.2

   … more

   •  

   •  

   •  

   •  

   •  

   •  

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   2 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The objects had the Overprint attribute checked in Attributes panel. With this option on Illustrator leaves fragments unmerged to match the assumed intention behind having Overprint one. This is a normal expected behaviour, but not a transparent one.

   If you have this problem, don’t hesitate to leave the comment to force the team to rethink the UX behind this.

5. Layers Won't Expand or Collapse, Locking and Hiding Layers Struggle to Work 25.4.1

   I've been having an issue with my layers panel. The layers won't expand or collapse as the title suggests. Every time I click the arrow to either expand or collapse a layer/group nothing happens. It struggles to view/hide layers when the eye icon is pushed, same with locking layers.

   I'm on version 25.4.1 on Windows, no plugins, no tablet.

   Things I've done to try and remedy this:
   -Restarted program
   -Restarted Computer
   -Tried to clear preferences (several times alt+Ctrl+shift on startup)
   -Attempted to go manually into clear preferences at "<OSDisk>\Users<username>\AppData\Roaming\Adobe\Adobe Illustrator <version number> Settings\en_US*\x64\Adobe Illustrator Prefs" I got to ...roaming\adobe\adobe illustrator, but it wasn't labeled "Adobe Illustrator 25.4.1 Settings" it was simply adobe\illustrator\25.4.1 with no settings file to clear
   -Uninstalled/reinstalled the program (with a restart)
   -Started a new file and copy/pasted the graphics over from the old file, which immediately locked the expand/collapse feature. ( I had tested the expand/collapse before moving them over)

   I don't know what I should do, this has killed my productivity this week. I'm probably going to try rolling back the version I'm working on to see if that fixes it, but any help would be appreciated.

   I've been having an issue with my layers panel. The layers won't expand or collapse as the title suggests. Every time I click the arrow to either expand or collapse a layer/group nothing happens. It struggles to view/hide layers when the eye icon is pushed, same with locking layers.

   I'm on version 25.4.1 on Windows, no plugins, no tablet.

   Things I've done to try and remedy this:
   -Restarted program
   -Restarted Computer
   -Tried to clear preferences (several times alt+Ctrl+shift on startup)
   -Attempted to go manually into clear preferences at "<OSDisk>\Users<username>\AppData\Roaming\Adobe\Adobe Illustrator <version number> Settings\en_US*\x64\Adobe Illustrator Prefs" I got to ...roaming\adobe\adobe illustrator,… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

6. Where to begin?

   The progression of Illustrator over the last 2 years has become maddening. Im sure this will never be read but having come to the end of my tether i need to say something somewhere. Firstly, at work, i use the same size image and format to start 99.9% of all my work. Yet every time i open illustrator, i have to put thoise dimensions in manually, in the recent section is just has 3 standard sizes (one of which is only ever used in the US, i am not in the US)

   Secondly, every time i open illustrator it reverts to essentials layout, to which i have to switch it to essentials classic and reverts to the dark theme.

   I realise i can set these things manually in the settings but whats the point of a recent section if it doesnt have the document i have created 900000 times.

   You have made export for web unusable and export for screens mean i have to label everything 20 times.

   And now youre getting rid of Creative Cloud Documents.....I cannot explain how frustrating this is. Your synced files system is not good enough, its confusing in the way it previews anything and for my £60odd a month i want to be able to have local copies on all my devices and have them sync to the other devices. I cannot understand how you think this is in any way better or even the same.

   All your recent changes seem **** bent on using AI tools when they are certainly not ready in the example of generative art - youre so far behind the rest its laughable, why even bother??? Has you seen midjourmey?? Theyre way aheadDo the things you do well, better.

   Given all of this i am growing more and more inclined to undertake a course in Serif or something similar. Given that your subscription fees are so high i cannot see the value in ******* off thousands and thousands of paying creators to try and get this "new user, exciting features" policy out.

   Adobe were the tech company to look up to, now its an absolute mess. Lets not even start on photoshop, indesign and after effects.

   Incredibly annoyed designer.

   The progression of Illustrator over the last 2 years has become maddening. Im sure this will never be read but having come to the end of my tether i need to say something somewhere. Firstly, at work, i use the same size image and format to start 99.9% of all my work. Yet every time i open illustrator, i have to put thoise dimensions in manually, in the recent section is just has 3 standard sizes (one of which is only ever used in the US, i am not in the US)

   Secondly, every time i open illustrator it reverts… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

7. Illustrator quits unexpectedly when my script run for long

   When I open Illustrator in my MacOS Sierra 10.12.5 and run my script, after 10-20 min Illustrator quits unexpectedly and this log shows up.

   Process: Adobe Illustrator [668]
   Path: /Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: com.adobe.illustrator
   Version: 22.0.1 (22.0.1)
   Code Type: X86-64 (Native)
   Parent Process: ??? [1]
   Responsible: Adobe Illustrator [668]
   User ID: 501

   Date/Time: 2018-03-22 11:55:00.252 +0400
   OS Version: Mac OS X 10.12.5 (16F2073)
   Report Version: 12
   Anonymous UUID: 275016EB-9652-BDEE-B228-38BD1F63F6C7

   Time Awake Since Boot: 5800 seconds

   System Integrity Protection: enabled

   Crashed Thread: 0 Dispatch queue: com.apple.main-thread

   Exception Type: EXCCRASH (SIGABRT)
   Exception Codes: 0x0000000000000000, 0x0000000000000000
   Exception Note: EXCCORPSE_NOTIFY

   Application Specific Information:
   terminating with uncaught exception of type CAIAPIFault: std::exception
   abort() called

   Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
   0 libsystemkernel.dylib 0x00007fffd5e37d42 _pthreadkill + 10
   1 libsystempthread.dylib 0x00007fffd5f25457 pthreadkill + 90
   2 libsystemc.dylib 0x00007fffd5d9d420 abort + 129
   3 libc++abi.dylib 0x00007fffd48f384a abortmessage + 266
   4 libc++abi.dylib 0x00007fffd4918c37 defaultterminatehandler() + 243
   5 libobjc.A.dylib 0x00007fffd5426713 _objcterminate() + 124
   6 libc++abi.dylib 0x00007fffd4915d69 std::__terminate(void (*)()) + 8
   7 libc++abi.dylib 0x00007fffd4915de3 std::terminate() + 51
   8 com.adobe.illustrator 0x000000010023db4d 0x100000000 + 2349901
   9 com.adobe.illustrator 0x00000001002397d2 0x100000000 + 2332626
   10 com.adobe.illustrator 0x00000001008938d5 0x100000000 + 8992981
   11 com.adobe.illustrator 0x000000010088eb45 0x100000000 + 8973125
   12 com.adobe.illustrator 0x0000000100cd4ec1 0x100000000 + 13455041
   13 com.adobe.illustrator 0x0000000100ccf023 0x100000000 + 13430819
   14 com.adobe.illustrator 0x0000000100cd2614 0x100000000 + 13444628
   15 com.adobe.illustrator 0x00000001009fb860 0x100000000 + 10467424
   16 com.adobe.illustrator 0x00000001009f9f5f 0x100000000 + 10461023
   17 com.adobe.illustrator 0x000000010025698b 0x100000000 + 2451851
   18 com.adobe.illustrator 0x00000001001cd0c7 0x100000000 + 1888455
   19 com.adobe.illustrator.plugins.ActionPalette 0x0000000124d9e902 0x124d86000 + 100610
   20 com.adobe.illustrator.plugins.ActionPalette 0x0000000124da5bd2 0x124d86000 + 130002
   21 com.adobe.illustrator.plugins.ActionPalette 0x0000000124dc9cad 0x124d86000 + 277677
   22 com.adobe.illustrator.plugins.Action 0x00000001137f5b52 0x1137f2000 + 15186
   23 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b21ca20 PluginMain + 266096
   24 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b21601c PluginMain + 238956
   25 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b216b73 PluginMain + 241859
   26 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b293ab8 PluginMain + 753672
   27 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b2dd5a8 PluginMain + 1055480
   28 com.adobe.AdobeExtendScript 0x0000000108a78e4d ScScript::LiveObjectFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 413
   29 com.adobe.AdobeExtendScript 0x0000000108a0a0ad jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 877
   30 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   31 com.adobe.AdobeExtendScript 0x0000000108a0d5b3 jsOpIf::run(jsRunner&, ScScript::ESVariant&) const + 211
   32 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   33 com.adobe.AdobeExtendScript 0x0000000108a0d5b3 jsOpIf::run(jsRunner&, ScScript::ESVariant&) const + 211
   34 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   35 com.adobe.AdobeExtendScript 0x0000000108a0c662 jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 418
   36 com.adobe.AdobeExtendScript 0x0000000108a39805 jsRunner::run(ScScript::ESVariant&) + 117
   37 com.adobe.AdobeExtendScript 0x0000000108a242bb jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 155
   38 com.adobe.AdobeExtendScript 0x0000000108a0a0ad jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 877
   39 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   40 com.adobe.AdobeExtendScript 0x0000000108a0d5b3 jsOpIf::run(jsRunner&, ScScript::ESVariant&) const + 211
   41 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   42 com.adobe.AdobeExtendScript 0x0000000108a0c662 jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 418
   43 com.adobe.AdobeExtendScript 0x0000000108a39805 jsRunner::run(ScScript::ESVariant&) + 117
   44 com.adobe.AdobeExtendScript 0x0000000108a242bb jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 155
   45 com.adobe.AdobeExtendScript 0x0000000108a0a0ad jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 877
   46 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   47 com.adobe.AdobeExtendScript 0x0000000108a1121e jsOpSimpleFor::run(jsRunner&, ScScript::ESVariant&) const + 654
   48 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   49 com.adobe.AdobeExtendScript 0x0000000108a0c662 jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 418
   50 com.adobe.AdobeExtendScript 0x0000000108a39805 jsRunner::run(ScScript::ESVariant&) + 117
   51 com.adobe.AdobeExtendScript 0x0000000108a24395 jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 373
   .....

   When I open Illustrator in my MacOS Sierra 10.12.5 and run my script, after 10-20 min Illustrator quits unexpectedly and this log shows up.

   Process: Adobe Illustrator [668]
   Path: /Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: com.adobe.illustrator
   Version: 22.0.1 (22.0.1)
   Code Type: X86-64 (Native)
   Parent Process: ??? [1]
   Responsible: Adobe Illustrator [668]
   User ID: 501

   Date/Time: 2018-03-22 11:55:00.252 +0400
   OS Version: Mac OS X 10.12.5 (16F2073)
   Report Version: 12
   Anonymous UUID: 275016EB-9652-BDEE-B228-38BD1F63F6C7

   Time Awake Since Boot: 5800 seconds

   System Integrity Protection: enabled

   Crashed Thread: 0 Dispatch queue: com.apple.main-thread

   Exception Type: EXCCRASH (SIGABRT)
   Exception Codes: 0x0000000000000000, 0x0000000000000000
   Exception Note: EXC… more

   • 

   • 

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

8. Crash when clicking on options in … (More Options) popup in the Properties panel

   This one exist for at least a year: when object is selected and Properties panel docked to the right, click on the … (More Options) button in the Transform section. Then it either crashes immediately or when some option is modified (like "Scale Strokes and Effects").

   I remember I reported that while ago, but got no reply and obviously no attention from support team.

   Top of the crash report:

   Process: Adobe Illustrator [44604]
   Path: /Applications/Adobe Illustrator 2024/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: com.adobe.illustrator
   Version: 28.3.0 (28.3.0)
   Code Type: ARM-64 (Native)
   Parent Process: launchd [1]
   User ID: 501

   Date/Time: 2024-03-23 20:18:35.4441 +0200
   OS Version: macOS 13.6.5 (22G621)
   Report Version: 12
   Anonymous UUID: 7ABCBAF3-9B93-72F9-4C87-153C354F26DA

   Sleep/Wake UUID: 6FE71DB3-8669-425E-9C7F-EC00BE3DEEFF

   Time Awake Since Boot: 380000 seconds
   Time Since Wake: 1440 seconds

   System Integrity Protection: enabled

   Crashed Thread: 0 Dispatch queue: com.apple.main-thread

   Exception Type: EXCBADACCESS (SIGSEGV)
   Exception Codes: KERNINVALIDADDRESS at 0x0000000000000000
   Exception Codes: 0x0000000000000001, 0x0000000000000000

   Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
   Terminating Process: exc handler [44604]

   VM Region Info: 0 is not in any region. Bytes before following region: 4334239744
   REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
   UNUSED SPACE AT START
   --->
   
   __TEXT 102574000-1039a8000 [ 20.2M] r-x/r-x SM=COW ...e Illustrator

   Kernel Triage:
   VM - (arg = 0x0) pmapenter retried due to resource shortage
   VM - (arg = 0x0) pmapenter retried due to resource shortage

   Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
   0 TransformPalett 0x13e3d6928 0x13e3c4000 + 76072
   1 TransformPalett 0x13e3d4fec 0x13e3c4000 + 69612
   2 TransformPalett 0x13e3e71b0 0x13e3c4000 + 143792
   3 TransformPalett 0x13e3da9a0 0x13e3c4000 + 92576
   4 TransformPalett 0x13e3cf194 0x13e3c4000 + 45460
   5 TransformPalett 0x13e3d0c4c 0x13e3c4000 + 52300
   6 TransformPalett 0x13e3cf80c 0x13e3c4000 + 47116
   7 dvaui 0x106b78220 0x106b04000 + 475680
   8 dvaui 0x106b76a70 0x106b04000 + 469616
   9 dvaui 0x106b775b4 dvaui::controls::UIInteractiveControlView::FinishInteractiveChange() + 48
   10 dvaui 0x106c64a64 dvaui::controls::UITextEdit::TextMessageNotify(dvaui::controls::TextEditAction, dvaui::controls::OSEditText*) + 388
   11 dvaui 0x106be5928 dvaui::controls::UINumberEdit::TextMessageNotify(dvaui::controls::TextEditAction, dvaui::controls::OSEditText*) + 24
   12 dvaui 0x106b3550c dvaui::controls::OSEditText::SendTextEditAction(dvaui::controls::TextEditAction) + 168
   13 dvaui 0x106b2c6e4 dvaui::controls::OSEditTextItemMAC::UIFocusChanged(dvaui::ui::FocusChangeReason) + 128
   14 dvaui 0x106e4fac8 dvaui::ui::UINode::UIDispatchFocusChange(std::1::list<boost::intrusiveptr<dvaui::ui::UINode>, std::1::allocator<boost::intrusiveptr<dvaui::ui::UINode>>> const&, dvaui::ui::FocusChangeReason) + 76
   15 dvaui 0x106e4fcf8 dvaui::ui::UINode::UIUpdateKeyboardFocusStateDueToLoss() + 192
   16 dvaui 0x106e6bd14 dvaui::ui::UIDialog::UIActivationChanged(dvaui::ui::UINode::WindowActivation) + 28
   17 dvacore 0x104bc6a24 0x104b6c000 + 371236
   18 Adobe Illustrator 0x102b509d8 0x102574000 + 6146520
   19 dvacore 0x104bc691c dvacore::config::ExecuteTopLevelFunction(std::__1::function<void ()>, bool*) + 92

   This one exist for at least a year: when object is selected and Properties panel docked to the right, click on the … (More Options) button in the Transform section. Then it either crashes immediately or when some option is modified (like "Scale Strokes and Effects").

   I remember I reported that while ago, but got no reply and obviously no attention from support team.

   Top of the crash report:

   Process: Adobe Illustrator [44604]
   Path: /Applications/Adobe Illustrator 2024/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: com.adobe.illustrator
   Version: 28.3.0 (28.3.0)
   Code Type: ARM-64 (Native)
   Parent Process: launchd [1]
   User ID: 501

   Date/Time: 2024-03-23 20:18:35.4441 +0200
   OS… more

   •  

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

9. Resizing objects makes them taller instead of equal width and height

   Quick update:

   Adobe's senior support and dev have confirmed the issue does exists in the files we have sent them which uses this particular illustration. They believe this issue is due to the file being created in the older 32 bit version of Illustrator before the transition to the 32 and 64 bit versions of Illustrator and no longer scales properly as today's version is only 64 bit.

   They have logged this as a feature request and but will not be categorized as a bug at this time.

   ---

   Since 24.3, resizing certain complex grouped objects while maintaining the ratio using Command + Return with one x or y dimension is not working properly.

   Example:
   1. take an affected complex grouped drawing
   2. enter a different dimension (higher or lower) in the "x" dimension box
   3. press "Command + Enter" to attempt to make the "y" dimension box update with the new dimension with the correct ratio

   Here is an example of an affected vector drawing made with an older version of Illustrator so you can see the issue:
   https://shared-assets.adobe.com/link/aad814dc-21e1-489f-5cd2-fb20f2fc802c

   Result: for objects affected by this issue, it generally makes it taller and does not conform to the usual set ratio.

   This is very hard to replicate as it only affects very specific objects but curious if this is affecting anyone else.

   As you can see in the screenshot, when pressing "Command + Enter" with a 3" width, the height changes to 3.5947" as opposed to maintaining the expected square size.

   We have confimed and replicated this issue with the same AI file on another Mac using version 24.3. Yet, another Mac using 24.23 is not affected by this issue.

   Notes:
   - caps lock is not pressed
   - there are no hidden objects or guides
   - snap to grid or pixel is not active
   - only affects very specific objects created in versions before 24.3

   Bug History:
   - Details originally shared here: https://community.adobe.com/t5/illustrator/resizing-object-with-x-or-y-dimension-with-command-return-is-not-working-reliably/m-p/11393180?page=1#M190748
   - Adobe has since confirmed this issue and recommended to use 24.2.3 to alleviate this issue

   Quick update:

   Adobe's senior support and dev have confirmed the issue does exists in the files we have sent them which uses this particular illustration. They believe this issue is due to the file being created in the older 32 bit version of Illustrator before the transition to the 32 and 64 bit versions of Illustrator and no longer scales properly as today's version is only 64 bit.

   They have logged this as a feature request and but will not be categorized as a bug at this time.

   ---

   Since 24.3, resizing certain complex grouped objects while maintaining the ratio using… more

   •  

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

10. フォント検索中に落ちました。

    OS:Windows11
    ILLUSTRATOR: 27.8.20

    フォントを探していて、下記内容のダイアログを出力して落ちました。[Kill Process] [Ignore ] [copy] などのボタンが出ていたので、copy で内容を取得しました。

    ---

    出力されたエラーはこちらです。

    Debug Assert failed!
    {
    expression: "removedB || bNotExistingOK"
    hash: "ad5780dd-013c-9e84-ec7d-463b0000003a"
    lastError: "1400"
    sourceFile: "C:\Jenkins\ws\ilstmain\shared\META\dist\git\adobe\DVA\dva\shared\adobe\dvaui\ui\src\OSUI.cpp"
    sourceFunction: "dvaui::ui::UINode::UIRemoveTimer"
    sourceLine: "4969"
    threadID: "29340"
    threadName: "main"
    timestamp: "2023-06-24T11:09:11.0Z"
    }

    -------------- StackTrace --------------
    ai::controls::UIFontView<ClientFontType>::~UIFontView<ClientFontType> ( @ 0) (dvaai.dll+0x000000000012D142)
    dvaui::ui::UINode::UIDoTimerNotify ( @ 0) (dvaui.dll+0x000000000062EC6C)
    dvaui::ui::UINode::UIDispatchPossibleTimer ( @ 0) (dvaui.dll+0x000000000062D7DD)
    dvaui::ui::OSWindow::UIDispatchEvent ( @ 0) (dvaui.dll+0x00000000006D3943)
    dvaui::ui::OSWindow::UIHandleOSEvent ( @ 0) (dvaui.dll+0x00000000006D8CE9)
    dvaui::ui::OSWindow::StaticOSWindowWndProcImpl ( @ 0) (dvaui.dll+0x00000000006D1796)
    dvaui::ui::OSWindow::UIUpdateScaleFactor ( @ 0) (dvaui.dll+0x00000000006DC283)
    dvaui::datatransfer::OSDropTarget::~OSDropTarget ( @ 0) (dvaui.dll+0x000000000030A7DC)
    dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000FFA87)
    dvacore::config::ExecuteTopLevelFunction ( @ 0) (Illustrator.exe+0x00000000000FC671)
    dvacore::config::ExecuteTopLevelFunction ( @ 0) (dvacore.dll+0x00000000000FF9D5)
    dvaui::ui::OSWindow::StaticOSWindowWndProc ( @ 0) (dvaui.dll+0x00000000006D11D4)
    DispatchMessageW ( @ 0) (USER32.dll+0x0000000000018231)
    DispatchMessageW ( @ 0) (USER32.dll+0x0000000000017CF1)
    exo::app::OSAppBase::PumpMessage ( @ 0) (exo.dll+0x000000000000F5C6)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (exo.dll+0x000000000000F6CE)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000000FEE06)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000000E6AF8)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x000000000027F541)
    exo::app::OSAppBase::RunEventLoop ( @ 0) (Illustrator.exe+0x00000000002C005E)
    gudeVersion ( @ 0) (Illustrator.exe+0x000000000147EAE2)
    BaseThreadInitThunk ( @ 0) (KERNEL32.DLL+0x00000000000126AD)
    RtlUserThreadStart ( @ 0) (ntdll.dll+0x000000000005A9F8)

    OS:Windows11
    ILLUSTRATOR: 27.8.20

    フォントを探していて、下記内容のダイアログを出力して落ちました。[Kill Process] [Ignore ] [copy] などのボタンが出ていたので、copy で内容を取得しました。

    ---

    出力されたエラーはこちらです。

    Debug Assert failed!
    {
    expression: "removedB || bNotExistingOK"
    hash: "ad5780dd-013c-9e84-ec7d-463b0000003a"
    lastError: "1400"
    sourceFile: "C:\Jenkins\ws\ilstmain\shared\META\dist\git\adobe\DVA\dva\shared\adobe\dvaui\ui\src\OSUI.cpp"
    sourceFunction: "dvaui::ui::UINode::UIRemoveTimer"
    sourceLine: "4969"
    threadID: "29340"
    threadName: "main"
    timestamp: "2023-06-24T11:09:11.0Z"
    }

    -------------- StackTrace --------------
    ai::controls::UIFontView<ClientFontType>::~UIFontView<ClientFontType> ( @ 0) (dvaai.dll+0x000000000012D142)
    dvaui::ui::UINode::UIDoTimerNotify ( @ 0) (dvaui.dll+0x000000000062EC6C)
    dvaui::ui::UINode::UIDispatchPossibleTimer ( @ 0) (dvaui.dll+0x000000000062D7DD)
    dvaui::ui::OSWindow::UIDispatchEvent ( @ 0) (dvaui.dll+0x00000000006D3943)
    dvaui::ui::OSWindow::UIHandleOSEvent ( @ 0) (dvaui.dll+0x00000000006D8CE9)
    dvaui::ui::OSWindow::StaticOSWindowWndProcImpl ( @ 0) (dvaui.dll+0x00000000006D1796)
    dvaui::ui::OSWindow::UIUpdateScaleFactor ( @ 0) (dvaui.dll+0x00000000006DC283)
    dvaui::datatransfer::OSDropTarget::~OSDropTarget ( @ 0) (dvaui.dll+0x000000000030A7DC)
    dvacore::config::ExecuteTopLevelFunction (… more

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Other...  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

11. Global swatches unlinking from grayscale gradient

    I'm on a Mac Pro using Mojave version 10.14.6
    Using Illustrator 2020 & 2021, both updated to latest iterations.

    I have a gradient one piece object, I turn a copy of it grayscale through the Edit Color feature > convert to grayscale, I extract the grays generated and ensure global swatches is on to keep swatches linked. Each of this swatch I rename to a specific designation. I used this grayscale gradient and use it as an opacity mask, this serves as a density mask that allows me to control the opacity of each section of the color gradient separately.
    Now I duplicate this art along with opacity mask as a new layer, I drag it to new layer to duplicate it. This new art will serve as an alternate density control with different opacity values for each color, I want to rename the existing gray swatches but i want to keep the old values too at this point both share the same gray swatches with one set of specific designation. So I go into the original gradient art opacity mask and "cut" the gray converted art into the clipboard, keeping it safe. I then proceed to rename the gray swatches to the new designation and adjusting the gray values through the K slider after that is complete I re-paste in place the data in the clipboard back to where I cut it from. The old gray swatches reappear in the swatch table, however here is where the bug occurs. When i click on select unused swatches to check for linkages the swatches that returned from me repasting back the grayed art into the opacity channel is now unlinked and for some odd reason returned grayed gradient art which should have been insulated in the clipboard is now using the new renamed swatches from the new duplicate.

    The new swatch sets and the old swatch sets were supposed to maintain links to its respective gradient art.

    So far this happens to gradients converted to grayscale 80% of the time, I think this is a bug as 20 percent of the time functions as it should like with other objects with single simple swatches.

    My background is color separation for t-shirts and i use this method to generate grayscale underbase plates that allows me control of the color density in each color area.

    Hoping for a fix for this, thanks,
    Homer Bobis

    I'm on a Mac Pro using Mojave version 10.14.6
    Using Illustrator 2020 & 2021, both updated to latest iterations.

    I have a gradient one piece object, I turn a copy of it grayscale through the Edit Color feature > convert to grayscale, I extract the grays generated and ensure global swatches is on to keep swatches linked. Each of this swatch I rename to a specific designation. I used this grayscale gradient and use it as an opacity mask, this serves as a density mask that allows me to control the opacity of each section of the color gradient separately.… more

    • 

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

12. Previous tool continues after selecting new tool

    Over the past few weeks I've noticed that when I switch tools sometimes the characteristics of the previous tool continue rather than it switching to the new tool (but it shows the new tool selected in the Toolbar.

    So, for example, if I'm using the Selection Tool and then click on the Direct Selection Tool it shows in the Toolbar that I have the Direct Selection Tool activated and the cursor is the Direct Selection Tool one but the tool behaves like the Selection Tool (i.e. I can't select individual points).

    Saving the file seems to fix the issue and the selected tool then behaves normally. Changing the tool from one to another doesn’t have any effect, only saving the file seems to fix the issue (temporarily).

    I have observed it most with the Selection Tool and the Direct Selection Tool (my most used tools) but I have also certainly experienced it when switching from the Rectangle Tool and Type Tool to the Direct Selection Tool (and probably other tools that I don’t remember off the top of my head.

    It has happened over multiple files over a number of weeks so doesn't seem to be an issue with a particular file.

    Another issue that may be related is from time to time when I go to drag the Proxy Preview Area in the Navigator pane I find that the magnifying glass has activated itself and it zooms in in the Navigator pane.

    Again, saving the file fixes the issue.

    I've tried uninstalling and reinstalling Illustrator, restarting my computer and upgrading Big Sur from 11.4 to 11.5.1 but the issue persists.

    I’m running Illustrator 25.4.1 on Mac OS Big Sur 11.5.1.

    Over the past few weeks I've noticed that when I switch tools sometimes the characteristics of the previous tool continue rather than it switching to the new tool (but it shows the new tool selected in the Toolbar.

    So, for example, if I'm using the Selection Tool and then click on the Direct Selection Tool it shows in the Toolbar that I have the Direct Selection Tool activated and the cursor is the Direct Selection Tool one but the tool behaves like the Selection Tool (i.e. I can't select individual points).

    Saving the file seems to fix the issue and… more

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

13. Drop shadow rendering/applying inaccurately

    BUG: Drop Shadow Effect is rendering or being applied inaccurately (see screenshot)

    This is constant between multiple files.

    OS: Windows 10 Pro 64 bit
    Built-In Memory: 32668 MB
    System Info:
    Adobe Premiere Pro CC 2019 13.0.0
    Adobe Premiere Pro CC 2019 13.0.0
    Adobe Premiere Pro CC 2019 13.0.0
    ExtendScript 2014/12/03-09:00:00 80.1 80.1
    Extensibility Library 2.0.0.51
    FilterPort 1.1 79.599148
    Microsoft® Windows® Operating System 10.0.17134.167
    International Components for Unicode 58, 2, 0, 0
    International Components for Unicode 58, 1, 0, 0
    International Components for Unicode 58, 2, 0, 0
    International Components for Unicode 2017/02/28-14:54:50 Build gtlib_11.0.22147
    International Components for Unicode 58, 2, 0, 0
    Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0127
    JP2KLib 2018/06/25-18:00:38 79.271024 79.271024
    Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.1
    LogSession 8.0.0.25.47373
    MPS 2018/07/11-01:09:47 79.599093 79.599093
    OpenCV library 3.3.1
    OpenCV library 3.3.1
    PDFPort 2018/07/12-01:10:28 79.599148 79.599148
    Adobe PDFSettings 1.04
    Adobe Illustrator 23.0
    Adobe Photoshop CC 2019 20.0
    Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.2.0
    Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.2.0.83
    Adobe India Sangam Core Code 2018/06/06-01:10:10 79.270872 79.270872
    Adobe India SangamML Import from Sangam 2018/06/06-01:10:10 79.270872 79.270872
    ScCore 2014/12/03-09:00:00 80.1 80.1
    Sprout by HP Platform 1.0.4.3241
    SVGExport 6, 0, 0, 0 79.583414
    SVGRE 6, 0, 0, 0 79.583414
    Intel(R) C/C++/Fortran Compiler 17.0.0
    Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118
    Teigha® for .dwg files 3.05.1.0
    Teigha® for .dwg files 3.05.1.0
    Teigha® for .dwg files 3.05.1.0
    Teigha® for .dwg files 3.05.1.0
    Teigha® for .dwg files 3.05.1.0
    Teigha® for .dwg files 3.05.1.0
    Teigha® for .dwg files 3.05.1.0
    Teigha® for .dwg files 3.05.1.0
    Teigha® for .dwg files 3.05.1.0
    Teigha® for .dwg files 3.05.1.0
    Teigha® for .dwg files 3.05.1.0
    UXTECH 1.0 23.68434
    Vulcan Application Control Library 5.4.0.12
    Vulcan Message Library 5.4.0.12
    WRServices Thur June 14 2018 12:26:24 Build 0.23461 0.23461
    ATE

    BUG: Drop Shadow Effect is rendering or being applied inaccurately (see screenshot)

    This is constant between multiple files.

    OS: Windows 10 Pro 64 bit
    Built-In Memory: 32668 MB
    System Info:
    Adobe Premiere Pro CC 2019 13.0.0
    Adobe Premiere Pro CC 2019 13.0.0
    Adobe Premiere Pro CC 2019 13.0.0
    ExtendScript 2014/12/03-09:00:00 80.1 80.1
    Extensibility Library 2.0.0.51
    FilterPort 1.1 79.599148
    Microsoft® Windows® Operating System 10.0.17134.167
    International Components for Unicode 58, 2, 0, 0
    International Components for Unicode 58, 1, 0, 0
    International Components for Unicode 58, 2, 0, 0
    International Components for Unicode 2017/02/28-14:54:50 Build gtlib_11.0.22147
    International Components for Unicode 58, 2,… more

    •  

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

14. Failure to Launch on OS X 10.12 (Sierra)

    Fresh install (never had Illustrator nor Photoshop on this Mac), on OSX 10.12.6. Downloaded and installed okay, both Illustrator and Photoshop, but neither of them successfully launch. Both abort out before the splash screen appears with an uncaught exception.

    Process: Adobe Illustrator [14804]
    Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 21.1.0 (21.1.0)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [14804]
    User ID: 501

    Date/Time: 2017-10-05 01:51:31.953 -0700
    OS Version: Mac OS X 10.12.6 (16G29)
    Report Version: 12
    Anonymous UUID: 40DDCD81-AFE5-EA6C-1264-9E93FDB1C6EA

    Time Awake Since Boot: 680000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCCRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXCCORPSE_NOTIFY

    Application Specific Information:
    /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/../Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSettings
    terminating with uncaught exception of type devtech_private::OSStatusException
    abort() called

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 libsystemkernel.dylib 0x00007fff98147d42 _pthreadkill + 10
    1 libsystempthread.dylib 0x00007fff98235457 pthreadkill + 90
    2 libsystemc.dylib 0x00007fff980ad420 abort + 129
    3 libc++abi.dylib 0x00007fff96c0094a abortmessage + 266
    4 libc++abi.dylib 0x00007fff96c25c2f defaultterminatehandler() + 267
    5 libobjc.A.dylib 0x00007fff97735713 _objcterminate() + 124
    6 libc++abi.dylib 0x00007fff96c22d49 std::terminate(void ()()) + 8
    7 libc++abi.dylib 0x00007fff96c227be _cxathrow + 121
    8 com.adobe.PDFSettings 0x00000001095968e5 devtechprivate::ToUnicode::ToUnicode() + 97
    9 com.adobe.PDFSettings 0x0000000109596a00 devtechprivate::UnicodeConversion::ToUnicodeSize(unsigned char const, unsigned long, unsigned long, EncodingInfo) + 36
    10 com.adobe.PDFSettings 0x0000000109596224 devtechprivate::UnicodeUtil::ToUnicodeSize(unsigned char const, unsigned long, EncodingInfo) + 30
    11 com.adobe.PDFSettings 0x0000000109596287 devtechprivate::UnicodeUtil::StringToUnicode(unsigned char const, unsigned long, devtech_private::Buffer<unsigned short>&, EncodingInfo) + 45
    12 com.adobe.PDFSettings 0x0000000109596525 devtech_private::ZString::StringToPooledUnicode(unsigned char const, unsigned long, devtech::EncodingInfo) + 107
    13 com.adobe.PDFSettings 0x0000000109596674 _GLOBALIa + 84
    14 dyld 0x00000001021c2a1b ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 385
    15 dyld 0x00000001021c2c1e ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40
    16 dyld 0x00000001021be4aa ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 338
    17 dyld 0x00000001021be441 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 233
    18 dyld 0x00000001021bd524 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 138
    19 dyld 0x00000001021bd5b9 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 75
    20 dyld 0x00000001021af47a dyld::initializeMainExecutable() + 195
    21 dyld 0x00000001021b38c6 dyld::main(machoheader const, unsigned long, int, char const, char const, char const, unsigned long) + 3966
    22 dyld 0x00000001021ae249 dyldbootstrap::start(machoheader const, int, char const, long, macho_header const, unsigned long*) + 470
    23 dyld 0x00000001021ae036 dyldstart + 54

    Fresh install (never had Illustrator nor Photoshop on this Mac), on OSX 10.12.6. Downloaded and installed okay, both Illustrator and Photoshop, but neither of them successfully launch. Both abort out before the splash screen appears with an uncaught exception.

    Process: Adobe Illustrator [14804]
    Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 21.1.0 (21.1.0)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [14804]
    User ID: 501

    Date/Time: 2017-10-05 01:51:31.953 -0700
    OS Version: Mac OS X 10.12.6 (16G29)
    Report Version: 12
    Anonymous UUID: 40DDCD81-AFE5-EA6C-1264-9E93FDB1C6EA

    Time Awake Since Boot: 680000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0… more

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Launch  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is gooing.

15. Fonts not updating on the fly

    Copied from my forum inquiry that I eventually solved on my own...

    I am a type designers & I use illustrator in building & testing fonts as part of my production workflow. I use the same array of font apps along with my cc2019 suite on 2 different machines. One is a mac mini one is an imac, both are on the latest mac os.

    On the mac mini, with Illustrator open I can see changes to a font immediately reflected in the document. In other words if I replace a .otf or .ttf font file installed at mac hd/library/fonts any changes in that font immediately update in the open .ai document. If I install a new font the font will immediately pop up in the font menu.

    On my imac neither of these things work. I need to quit & restart Illustrator to see new fonts, some fonts refuse to ever show up at all & I can not see any changes made to existing fonts unless I quit & restart Illustrator.

    I've been searching & searching & trying everything for hours & hours & I can't fix it. Any clue would be greatly appreciated.

    The solution...

    Both the problem & the solution are similar to issues I was having with Dreamweaver cc2019 on the same machine. In both cases all menu based & keystroke based methods or purging &/or resetting the app preferences & cached data failed to solve the issue. In both cases I needed to find the offending pref or cache file and MANUALLY delete (or remove) it.

    While it was a slightly more obscure file in the case of Dreamweaver, in the case of Illustrator the offending file was the main prefs file "Adobe Illustrator Prefs" located at:
    harddrivename/users/username/Library/preferences/Adobe Illustrator 23 Settings/en_US/Adobe Illustrator Prefs

    The hard reset of preferences done by option>command>shift while starting Illustrator failed to purge whatever bad data was causing Illustrator to refuse to update fonts on the fly. Only manual removal of this file fixed the problem. The file will be regenerated automatically the next time Illustrator is started up.

    Purging of any of the specifically font related prefs/caches did not seem to help at all.

    The app seems to behave as expected now. If I modify a font & install a new .otf or .ttf under identical names, version numbers etc. Illustrator will imediately recognize & display the changes live in the document with no need to close & reopen the doc, restart the app or the machine or reset any panels.

    Copied from my forum inquiry that I eventually solved on my own...

    I am a type designers & I use illustrator in building & testing fonts as part of my production workflow. I use the same array of font apps along with my cc2019 suite on 2 different machines. One is a mac mini one is an imac, both are on the latest mac os.

    On the mac mini, with Illustrator open I can see changes to a font immediately reflected in the document. In other words if I replace a .otf or .ttf font file installed at mac hd/library/fonts… more

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

16. Library panel button "Add Content" Disabled

    When I have an object selected on the artboard, "Add Content" button is disabled on CC Library panel.

    Also, when trying to add from Swatch options menu, I use the checkbox and select my libray, click the "OK" button but no swatch is added to the CC Library.

    Illustrator version is 24.1 running on macOS Mojave 10.14.6

    0 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Cloud, Libraries  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

17. Links Delay

    iMac, Mojave 10.14, Illustrator 23.0.3

    When I select any link whether it be on the artboard or on the links panel, it has a slight delay. Not sure when exactly this changed but it wasnt always like this, i was able to relink one right after another with zero delay and now im not able to do that. I have 2 Examples.

    1. When I select a link file from the artboard, it takes about 2-3 seconds before its shown selected on the links panel. This is a problem because if i try to Relink within those 2-3 seconds, it wont allow me to, shown as a grayed out option. If i wait the 2 seconds, it will be work fine but the delay interferes with my workflow and efficiency. See Attached.

    2. If i select from the links panel, "Go To Link", then select another one the same way, the links disappear and doesnt select my next link... it goes back to the one i had previously selected. See attached.

    iMac, Mojave 10.14, Illustrator 23.0.3

    When I select any link whether it be on the artboard or on the links panel, it has a slight delay. Not sure when exactly this changed but it wasnt always like this, i was able to relink one right after another with zero delay and now im not able to do that. I have 2 Examples.

    1. When I select a link file from the artboard, it takes about 2-3 seconds before its shown selected on the links panel. This is a problem because if i try to Relink within those 2-3 seconds, it wont… more

    • 

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

18. Diagrams pasted from excel (office 365 version) to adobe illustrator on MAC cannot show correct font of numbers and characters

    It seems that the original version of excel (such as office 2013 and office 2016) do not have this problem. However, diagrams pasted from excel to clipboard is correct. So there may be some problem in transfering diagrams from latest excel version.

    • 

    • 

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

19. illustrator CC 2019 selection by path only broken with symbols

    1. In Prefs>Selection and Anchor Display check Object Selection by Path Only.
    2. Drag a symbol from the symbol pane onto the artboard. 2a. It needs to be one with a filled area.
    3. Choose the pen tool.
    4. Draw an unfilled, stroked path with an anchor point that is on top of a filled area of the symbol.
    5. Choose the Direct Selection Tool.
    6. Drag over the anchor point, making sure not to drag over any paths, just a filled area. Alternately, drag over a filled part of a symbol even without a path on top.
    7. Notice that the symbol becomes selected. It should not select the symbol. This is not how it worked in 2018 or previous versions. Also works correctly in CS6.

    1. In Prefs>Selection and Anchor Display check Object Selection by Path Only.
    2. Drag a symbol from the symbol pane onto the artboard. 2a. It needs to be one with a filled area.
    3. Choose the pen tool.
    4. Draw an unfilled, stroked path with an anchor point that is on top of a filled area of the symbol.
    5. Choose the Direct Selection Tool.
    6. Drag over the anchor point, making sure not to drag over any paths, just a filled area. Alternately, drag over a filled part of a symbol even without a path on top.
    7. Notice that the symbol becomes selected. It should… more
    0 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    3 comments  ·  Tools  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

20. Gradient panel - Angle tab flashing and temporarily freezing program

    This is a new problem today - I have restarted Adobe and my mac and no fix.

    Summary -

    I have my panels displayed on my UI - The gradient angle tab (even when no gradient is applied) begins to flash repeatedly and quickly - This causes the program to freeze for the second it is flashing.

    Further, once it has completed flashing it changes my tool randomly - I have had it change from move to artboard, from shape to pen, it seems random. Also the I have tried a different keyboard so it is not a bug in one of my keys.

    The last thing that I noticed is that I can recreate it by clicking out of illustrator and as soon as I come back in it does it again. The worst part about this is when using pen tool it ends the path I was working on as well.

    This is a new problem today - I have restarted Adobe and my mac and no fix.

    Summary -

    I have my panels displayed on my UI - The gradient angle tab (even when no gradient is applied) begins to flash repeatedly and quickly - This causes the program to freeze for the second it is flashing.

    Further, once it has completed flashing it changes my tool randomly - I have had it change from move to artboard, from shape to pen, it seems random. Also the I have tried a different keyboard so it is not a bug in… more

    0 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close