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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7711 results found

  1. Tool palettes don’t stick to the second monitor.

    I use Illustrator in a multi-monitor setup. Tool palettes are on the second screen, while the Document window is on the main monitor.

    Since the Update to macOS Ventura if I wake up the Mac after a sleep (or unlock the screen after I locked it) all the tool palettes jump from their position on the second screen to the main screen.

    This is always reproducible for me on two different machines under macOS Ventura (13.0–13.2.1) and Illustrator 2013 (27.3.1).

    2 votes

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  2. Photoshopフィルターの設定情報がPhotoshopのアンインストールの影響を受ける

    テクスチャライザー等のPhotoshop効果系のフィルタープラグインのカスタム設定(例:テクスチャライザーのカスタムテクスチャ設定)がPhotoshopをアンインストールすることにより初期化されてしまう。

    macOS11.6.8/Windows10
    ver.23〜(恐らく機能実装時から変わっていない)

    ver.26での例(PhotoshopCC2022がインストールしている状態)
    1.ドキュメント上に任意のオブジェクトを作成。
    2.効果→テクスチャ→テクスチャライザー…を選択しユーザーインターフェースを開く。
    3.テクスチャ選択ドロップダウン横からサブメニューにてカスタムテクスチャを選択する。
    4.OKをクリックしカスタムテクスチャを適用する。
    5.カスタムテクスチャ設定情報が保存され、Illustratorを再起動してもカスタムテクスチャは有効のままになる。
    6.PhotoshopCC2022を環境設定もろともアンインストールする。
    7.Illustratorで前述の1〜2の手順にてテクスチャライザーのユーザーインターフェースを開くとテクスチャ選択ドロップダウンからカスタムテクスチャが消えている。

    現状
    Photoshopをアンインストールするとテクスチャライザーのユーザーインターフェースからカスタムテクスチャが消える。

    期待する挙動
    PhotohopをアンインストールしてもIllustrator上のいかなる設定情報も失われない。

    このPhotoshop効果系のフィルターの設定情報はVer.26及びver.27では「~/Library/Preferences/Adobe Photoshop 2022 Settings(Windowsはユーザーディレクトリ配下のAppData/Roaming/Adobe〜)」フォルダの「Adobe 効果 CS6 Prefs」と「Adobe テクスチャライザー CS6 Prefs」に保存されます。
    このフォルダはPhotoshopの環境設定フォルダの為、Photoshopのインストール・アンインストールに影響を受けます。
    不用意な設定喪失を防ぐ意味においても「Adobe Illustrator <VERSION_NUM> Settings」に保存するように変更するのが理想だと考えます。
    PhotoshopをアンインストールすることでIllustratorに影響を及ぼすのは問題だと思います。

    19 votes

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  3. 照片進行影像描圖失敗Photo image tracing failed

    Image tracing with the same PNG file is low-fidelity. At different times, the display results have different drawing effects, and become a failed image drawing. Please correct or explain the reason
    同一張PNG圖檔進行影像描圖 低保真,在不同時間,顯示結果出現不一樣的描圖效果,變成失敗的影像描圖,麻煩修正或是解釋原因

    3 votes

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  4. Acrobat PDF File Format is having difficulties. Bad parameter.

    Having this issue after the 27.3.1 update. Found that it cause by the mask inside the transparency. The error prompt out when we try to save the file.

    13 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  5. クラウドドキュメントで文字スタイルを削除した後開き直すと削除した文字スタイルが表示される

    環境
    macOS 12.6.3
    Illustrator 26.5.2 および 27.3.1

    再現方法
    1. 新規書類を作成し文字スタイルを作成しクラウドドキュメントとして保存する。
    2. 1で作成した文字スタイルを削除してドキュメントを閉じる。
    3. 閉じたクラウドドキュメントを開くと削除したはずの文字スタイルが表示される

    ただし1で作成したクラウドドキュメントを開きその文字スタイルを編集したり新たな文字スタイルを追加した後に削除した場合はそのクラウドドキュメントを開き直しても削除した文字スタイルは表示されませんでした。

    クラウドドキュメントのみで発生する事象でコンピュータに保存したドキュメントでは発生しないことを確認しています。

    5 votes

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  6. Illustrator suddenly switching to CPU preview, GPU preview greyed out

    My little research has shown that the preview mode changes when zooming if the cmyk document contains cmyk images. In a cmyk document with rgb images or an rgb document with rgb/cmyk images, there is no gpu to cpu preview switching when zooming. To reproduce the bug, the document must include multiple images in order to impact performance during scaling. My system: i5 8400, 32 Gb, GTX1650 with latest Studio Driver installed, Asus PA329C, windows 11 Build 22621.1265, Illustrator 27.3.1 Here's what it looks like on my system.

    5 votes

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  7. Illustrator Apple Silicon Bug (Eyedropper issue)

    It is a weird bug that appear on "some file" which trasfered between M chip & Intel chip.
    (It caused lots bug when a file transferred between these 2 chips)

    You can see when I pick a color, it gives me a wrong color (red) which was never used in this file!

    The only way to figured out is ... pick more times ! D:

    Laptop Version:
    MacOS 13.2.1 (for now)
    Apple Silicon Chip M1 Max
    Illustrator ver: 26 to 27.1.3

    1 vote

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  8. Illustrator 27.3.1 Freaking Lagging on Apple silicon (M1 Max)

    Hi, I updated AI to 27.3.1 today

    But it made a serious Issue
    Especially when I edit an object inside group objects

    Attached Video:

    1. You can see I "double click" my group object (a hand) at 00:00:01
      But it opened this group after 5 second (OMG)

    2. Same as the other actions, each time you see my mouse kept moved around because Illustrator LAGGING around 3-5 sec

    It is super annoying because I can't work!

    1. After that, I re-install old version which under 27.3.1, same Issue with it (before I updated 27.3.1 , worked fine!)

    Laptop: MacOS 13.2.1(for now)
    Apple Sillicon…

    1 vote

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    0 comments  ·  Isolation  ·  Admin →
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  9. Image Trace (Make and Expand) has changed default settings

    When following the Object>Image Trace>Make and Expand, the action used to just convert the image to a black and white cutout, but since the last update it's changed to "logo" preset like in the advanced settings. Now I have to enter the advanced settings every time to use the black and white option, rendering the menu option useless, and taking a few extra steps to get the result I want. Is there a way to change it back to the old settings? Or actually be able to choose what the default setting in the menu option is?

    3 votes

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    0 comments  ·  Tools  ·  Admin →
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  10. auto scrolling artboard

    2019 IMac 27
    3 ghz 6-core i5
    radeon pro 570x 4 gb graphics
    40 gb 2667 mhz ddr4 ram
    Out of nowhere my artboard began scrolling to the right by itself. When the mouse is off the artboard, it stops. I've tried restarting, saving to a new location, restoring to default, and removing and reinstalling the app. All to no avail.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  11. バウンティングボックスの誤作動

    パーツが小さく表示されてる時にバウンティングボックスで移動や変形などをしようとするとすべて回転に誤作動する
    大きく表示すると誤作動しない

    1 vote

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    1 comment  ·  Actions  ·  Admin →
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  12. Animated zoom not working in latest version 27.2 for Mac

    Animated zoom is not working on Macbook Pro (Intel). I have checked the "Animated zoom" option under GPU in Performance. Restarted the app too.

    I tried it on another Macbook Pro (M1) and it just doesn't work.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  13. File saving on network issue.

    Using current Illustrator v27..3.1 and files on our Windows network are saving as temp files rather than existing AI files.
    This is a major problem, as if operator is not opening the folder window, they will not see the temp files if they go via FILE>OPEN. Opening the existing file opens up the previous version and all amends are lost!

    1 vote

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  14. v27.2. Rulers are glitching out.

    The rulers are only showing when i mouse over them, even though Show Rulers is ON. And when using Direct Select Tool, the anchor points only show on mouse hover, so impossible to edit shapes - as you need to move off the point to grab the handle. I reset my settings to essentials classic, restarted, but no improvement. What to do??

    1 vote

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  15. White Lines After Using Image Crop

    I am running into an error when I go to crop an image. The original image does not contain any white lines or grid lines running through it, however when the image is cropped these evenly spaced white thin lines appear across the image. These lines will even show up after the image is exported. Any fixes or resolutions? Illustrator is up-to-date, I'm running macOS Ventura 13.0. (This does not happen with other images that are cropped in this file). To crop the image I am just simply going to Object>Crop Image

    3 votes

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    1 comment  ·  Tools  ·  Admin →
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  16. Imagens, letras, preenchimentos e fontes sumiram

    Ao aproximar o scroll do mouse na prancheta o arquivo do illustrator travou, e não suportou realizar a aproximação na imagem. Texto, preenchimentos, imagens, tudo sumiu no meu arquivo. E quando desligo e reinicio o arquivo ele continuar nesse formato corrompido.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  17. Previewing a Type object's Font Size or Tracking in the Properties panel causes the action to count towards undos

    In a new document, create a new type object. When expanding the dropdown for the type's Size or Tracking in the Properties panel and hovering over the options, clicking out and not confirming any of the values, then attempting to undo will step through all the values hovered over, even though they were never applied. These seem to be the only fields that behave this way, so it seems like a mistake.

    Interacting with the Character panel's controls will fix this issue until Illustrator is closed and re-opened.

    2 votes

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  18. Bug in pencil tool

    My Windows is 11 Pro, version 22H2. My PC is Dell and is only 1 week old. I installed Illustrator v. 27.3 and the mouse stays all the time on the pencil tool, I can't access any other tool. I uninstalled the program and reinstalled it but the problem persists.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  19. GPUプレビュー

    数バージョン前から突然GPUプレビューが使用できなくなりました。
    ファイルを開いたときはGPUプレビュー、そのあと、ペンツールなどを使うと強制的にCPUプレビューになってしまいます。
    バージョンを戻しても直らなくなってしまい困っています。

    【私の環境】
    Windows10 Pro 64bit
    Illustratorのバージョン27.2
    CPU:AMD Ryzen5 3600 3.59GHz
    RAM:48GB
    ビデオカード:NIDIA GeForce RTX 2060 12GB

    2 votes

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  20. Image trace bugged + presets

    Presets are not working as before, constant error when turning on the preview mode.
    Also, when I try to re-edit a traced image, I get a continuous error [UKCO].

    2 votes

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