8137 results found

1. Find and Replace text results in unwanted repeated characters

   Illustrator v 28.0
   Mac OS Ventura 13.4.1

   Using the Edit > Find and Replace... function to search for and remove text results in the first character after the removed text to be repeated. For example:

   Old text: Lorem Singapore / Lorem Hong Kong / Lorem Australia
   Find "Lorem " and replace with nothing
   Result: SSingapore / HHong Kong / AAustralia

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   4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. Can't access any of the toolbar elements since Updating to new Mac OS

   When I click on any of the elements in the left-hand toolbar nothing happens except sometimes it pulls me out of Illustrator entirely, as if I clicked on the desktop. Also the cursor appears to be off by an full inch. I don't if that issue is related, but I only started having these issues after I updated my computer to the latest Mac OS two days ago. Can you please let me know when this will be fixed. I have clients waiting for designs and I can't create anything in Illustrator at the moment. (Checked and Illustrator is up to date, Mac OS Sonoma 14.1.1)

   When I click on any of the elements in the left-hand toolbar nothing happens except sometimes it pulls me out of Illustrator entirely, as if I clicked on the desktop. Also the cursor appears to be off by an full inch. I don't if that issue is related, but I only started having these issues after I updated my computer to the latest Mac OS two days ago. Can you please let me know when this will be fixed. I have clients waiting for designs and I can't create anything in Illustrator at the moment. (Checked and Illustrator is up… more

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   0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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3. With GPU enabled, the screen flashes when panned

   Windows 11 Pro, AMD Ryzen 7 3800X, 64,0 GB, AMD Radeon PRO W6400

   With GPU enabled, the screen flashes every time you swipe. and most of the effects look like on the screenshot.

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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4. Bounding box missing

   When selecting an object, edges for manual expansion of the object do not work

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5. Cursor indicator jumps from linked text boxes

   When I try to move the cursor between text in linked text boxes, the cursor instead jumps to the first text box. This is seen particularly when selecting a space in the text, or when trying to move the cursor to the front of a text line within a linked text box.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. Dash offset defined by a negative strokeDashOffset value is not respected when a stroke is outlined

   Illustrator has a strokeDashOffset property that sets the indentation of the first stroke in the dashed line.

   It works when specified through the script, but there is no similar field in the interface of dashed line settings, i.e. it looks like a hidden functionality. It’s still legal and it works, but at the same time, a dashed line created with this parameter cannot be outlined correctly using standard Illustrator tools when the value is negative.

   It's a cursed property: it's a pity to ignore it, and it's a shame to use it because of its unreliability.

   Please fix the bug and make the Expand Stroke to respect the setting.

   Also, in the GIF attached I am using the plugin, but we just need a native way to set this up via UI in Ai. Here is a request — https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/44269380-a-dashed-line-tool

   Illustrator has a strokeDashOffset property that sets the indentation of the first stroke in the dashed line.

   It works when specified through the script, but there is no similar field in the interface of dashed line settings, i.e. it looks like a hidden functionality. It’s still legal and it works, but at the same time, a dashed line created with this parameter cannot be outlined correctly using standard Illustrator tools when the value is negative.

   It's a cursed property: it's a pity to ignore it, and it's a shame to use it because of its unreliability.

   Please fix the bug… more

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   5 comments  ·  Strokes  ·  Delete…  ·  Admin →
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7. Menu items missing

   I guess this is a bug, but a lot of items are missing from the menus on my Illustrator. The ones I notice most are Window and Object, I'm not sure if stuff is missing from the other menus as well. I have everything up to date, and I'm on Windows 11, version 23H2.

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   6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. PDF files made on large artboards get downscaled incorrectly.

   When exporting a PDF from a document that's set to "large artboard" the resolution of linked images will get downsampled 10x as much.

   In the screenshots I've provided an example of an Illustrator document that's set to large artboard mode. Artboard is an A4 format with an image that's 300 DPI.

   I then export the PDF saying it should downsample images to 300 DPI.

   Once I open up the PDF in an InDesign document of the same size, you'll see the linked file appears 10x smaller. Not only that, but if you look closely at the image, you'll see that it became really pixelated due to it being effectively 30 DPI instead of 300 now.

   I propose that the downsampling feature should take large artboards into account, and make sure that images remain 300 DPI after the PDF export.

   When exporting a PDF from a document that's set to "large artboard" the resolution of linked images will get downsampled 10x as much.

   In the screenshots I've provided an example of an Illustrator document that's set to large artboard mode. Artboard is an A4 format with an image that's 300 DPI.

   I then export the PDF saying it should downsample images to 300 DPI.

   Once I open up the PDF in an InDesign document of the same size, you'll see the linked file appears 10x smaller. Not only that, but if you look closely at the image, you'll see that… more

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   8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. cursor is gone

   The cursor is sometimes after a while just gone. You can't see it.

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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10. Annoying popup windows in toolbar

    I just got a new computer and had to go to Illustrator 28 (Mac OS 12.7.1). Now nearly every time I want to draw an object or move something around, I get an annoying box full of options. It would be fine if the boxes came up on a right click, but I don't need to see them every darn time. I looked in Preferences but none of the obvious choices made them go away. After many years of Illustrator I know what the options are... I could also do without the automatic "Lorem ipsum" text, but that's relatively minor. I'm sure you know what boxes I mean, but attached is one just in case. Thanks.

    I just got a new computer and had to go to Illustrator 28 (Mac OS 12.7.1). Now nearly every time I want to draw an object or move something around, I get an annoying box full of options. It would be fine if the boxes came up on a right click, but I don't need to see them every darn time. I looked in Preferences but none of the obvious choices made them go away. After many years of Illustrator I know what the options are... I could also do without the automatic "Lorem ipsum" text, but that's relatively minor.… more

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11. Freezing on saving locally with fonts

    Hi, I am working on illustrator 28.0. Since the last update, Illustrator freezes whenever I try to save anything with fonts on my local drive. Even when I was using the Illustrator default font (Myriad pro font)

    Things I tried that did not work:

    • uninstalling and reinstalling

    • installing earlier version (illustror 27).

    • repairing the creative cloud itself.

    • turning off background file saving as suggested.

    Things that worked:

    • saving to cloud

    • saving the exact same files on other laptop with same fonts (both with same and different versions of Illustrator).

    • outlining all font layers

    Notes:

    • I am saving to my local drive, which I totally have permission to. (it saves normally when I outline fonts).

    • I am working on a windos 10 pro, Lenovo DESKTOP-1EE76FL, Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz 2.90 GHz, 12 RAM, 64-bit operating system. with attached Huion touch screen

    • The file only saves on my local drive as .eps.

    • when it freezes in the task manager it shows "very high power usage" by Adobe Illlustrator, and something called "com.adobe.AdobeSplashkit.GraphicWindow" not responding, and sometimes it is something called AIRobin that is not responding.

    • Finally, I do have many fonts (but that has been for ever and never been an issue) and I do not use a font manager.

    Please feel free to ask me anything, but find me a solution. Help me.

    Thank you

    Please help!

    Hi, I am working on illustrator 28.0. Since the last update, Illustrator freezes whenever I try to save anything with fonts on my local drive. Even when I was using the Illustrator default font (Myriad pro font)

    Things I tried that did not work:

    • uninstalling and reinstalling

    • installing earlier version (illustror 27).

    • repairing the creative cloud itself.

    • turning off background file saving as suggested.

    Things that worked:

    • saving to cloud

    • saving the exact same files on other laptop with same fonts (both with same and different versions of Illustrator).

    • outlining all font layers

    Notes:

    • I am saving to my local… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Training videos do not open

    I have just started to use AI and I want to watch every training video which is provided. Unfortunately, when I click any of them, just blank page comes and I cannot do anything else.

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13. Illustrator crashes if you search in the file explorer to relink/change image

    Windows 10 Pro (22H2)
    Illustrator 28.0 (64 bit)

    When you try to relink/change an image you get the file explorer window.
    Then you click on the search box and it freezes, only option is to cancel and return to Illustrator, but the program is frozen and the only solution is to kill it via the Task Manager.

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    0 comments  ·  Images, Links  ·  Edit…  ·  Delete…  ·  Admin →
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14. Grey Work Area (unresponsive)

    I'm on a 2020 Dell XPS 15
    Tried Versions 27, 27.4, 28 and most recent of Illustrator.
    Only started having this issue within the past month.
    All other Adobe products are working perfectly fine.

    When attempting to open any existing document, the work area briefly flashes with the document before turning into a blank grey screen. I can't click on anything in the work area, but the tools can all be selected. The mouse icon doesn't change from the windows white mouse icon to the larger black Adobe mouse icon, so it seems like the work area isn't functioning at all.

    That means nothing happens when I recenter the artwork in the window (still just blank grey), and I can't create a new artboard.

    This is not a version issue, I have uninstalled and reinstalled 3 different versions, going back to version 27, which has briefly worked, but then overnight Adobe shut down with an error and I'm back to not being able to work on anything.

    I have tried turning on and off the legacy new menu item to no benefit. The issue is in the document window itself, not a menu.

    This is getting really frustrating and I need to use this program for work.
    Any help is really appreciated

    I'm on a 2020 Dell XPS 15
    Tried Versions 27, 27.4, 28 and most recent of Illustrator.
    Only started having this issue within the past month.
    All other Adobe products are working perfectly fine.

    When attempting to open any existing document, the work area briefly flashes with the document before turning into a blank grey screen. I can't click on anything in the work area, but the tools can all be selected. The mouse icon doesn't change from the windows white mouse icon to the larger black Adobe mouse icon, so it seems like the work area isn't functioning at… more

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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15. Measure tool does not work at all

    The Measure tool does not work!
    Ctrl+X and place it in the same position (Ctrl+F does not work all the time)

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16. Can't Switch Between Documents / Windows

    Having multiple documents open - sometimes I can switch between them with a quick Alt-Tab, but mostly I get the error sound (Windows).

    Using Alt-Tab or using the mouse has the same results.

    On occasion I can switch documents, but that's usually one out of ten attempts.

    This only happens with Illustrator documents/windows - so if I tab over to another program there isn't an issue.

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17. Error with app.executeMenuCommand('Adobe Stroke Palette')

    en_US

    In the Japanese version of Adobe Illustrator, when I execute a script that selects the Window > Stroke menu, an error occurs. It executes correctly in the English (North America) version.

    

    Script to Execute

    try {
      app.executeMenuCommand('Adobe Stroke Palette') ;
    } catch(e) {
      alert(e) ;
    }
    

    Actual Result

    The following error occurs.
    
エラー: an Illustrator error occurred: 1346458189 ('MRAP')


    Expected Result

    Stroke panel is displayed.

    Steps to Reproduce

    1. Uninstall any non-Japanese version of Adobe Illustrator that is installed
    2. Launch Creative Cloud.app and set "Default install language" to Japanese in the Preferences
    3. Install and launch Adobe Illustrator
    4. Execute the script in the Script to Execute section

    Environment

    • macOS 12.6.7(Apple Silicon)
    • Illustrator 2019〜2024

    Not sure how long this issue has been present, but it is reproduced in Illustrator CS6.

    ---

    ja_JP

    日本語バージョンのAdobe Illustratorで ウィンドウ > 線 のメニューを選ぶスクリプトを実行すると、エラーが起こります。英語版English (North America)だと正常に実行されます。

    

    実行するスクリプト

    try {
      app.executeMenuCommand('Adobe Stroke Palette') ;
    } catch(e) {
      alert(e) ;
    }
    

    実際の結果

    次のエラーが起こる。
    
エラー: an Illustrator error occurred: 1346458189 ('MRAP')


    想定していた結果

    線パネルが表示される。

    再現手順

    1. 日本語版以外のAdobe Illustratorがインストールされている場合はアンインストールする
    2. Creative Cloud.appを起動し、環境設定で「初期設定のインストール言語」を日本語にする
    3. Adobe Illustratorをインストールし、起動する
    4. 実行するスクリプトセクションのスクリプトを実行する

    環境

    • macOS 12.6.7(Apple Silicon)
    • Illustrator 2019〜2024

    この不具合がいつからあるのかわかりませんが、Illustrator CS6でも再現します。

    en_US

    In the Japanese version of Adobe Illustrator, when I execute a script that selects the Window > Stroke menu, an error occurs. It executes correctly in the English (North America) version.

    

    Script to Execute

    try {
      app.executeMenuCommand('Adobe Stroke Palette') ;
    } catch(e) {
      alert(e) ;
    }
    

    Actual Result

    The following error occurs.
    
エラー: an Illustrator error occurred: 1346458189 ('MRAP')


    Expected Result

    Stroke panel is displayed.

    Steps to Reproduce

    1. Uninstall any non-Japanese version of Adobe Illustrator that is installed
    2. Launch Creative Cloud.app and set "Default install language" to Japanese in the Preferences
    3. Install and launch Adobe Illustrator
    4. Execute the… more

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    0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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18. Can not "Save As" in Adobe Illustrator

    I'm using macOS Sonoma 14.1 on a iMac 27-inch monitor.
    After I upgraded to Sonoma I can not "Save As" any illustrator files in Illustrator 2023 or 2024. I can only save as if I open a previous file that I have saved on my hard drive before upgrading. I have made sure that I have "read/write" privileges but still no luck on saving new file unless I save it to iCloud. Has anyone had the same problem. I have researched on the web and have seen that this problem has been discussed for many years but this is the first time I have experienced this. I can not figure out if this is a app problem or a system problem because this problem never happened until I upgraded to Sonoma. Any advise is welcomed.

    I'm using macOS Sonoma 14.1 on a iMac 27-inch monitor.
    After I upgraded to Sonoma I can not "Save As" any illustrator files in Illustrator 2023 or 2024. I can only save as if I open a previous file that I have saved on my hard drive before upgrading. I have made sure that I have "read/write" privileges but still no luck on saving new file unless I save it to iCloud. Has anyone had the same problem. I have researched on the web and have seen that this problem has been discussed for many years but this is the… more

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19. Dragging Pallets from monitors with different magnifications causes problems

    I have two monitors on my desktop. Both are 4K but one is set to magnification 100% and the other set to 175% for easy reading. When I run Illustrator on the 100% monitor and the pallets slip over to the 175% monitor, the pallets enlarge to 175%. Dragging them back to the 100% monitor leaves them at 175% magnification (which is much bigger than everything else).

    The magnified pallet still takes up the size of the regular un-magnified pallet, but the contents are too big to work and there are no scrollbars. So the Pallet boundaries are resized, but not the contents.

    I have two monitors on my desktop. Both are 4K but one is set to magnification 100% and the other set to 175% for easy reading. When I run Illustrator on the 100% monitor and the pallets slip over to the 175% monitor, the pallets enlarge to 175%. Dragging them back to the 100% monitor leaves them at 175% magnification (which is much bigger than everything else).

    The magnified pallet still takes up the size of the regular un-magnified pallet, but the contents are too big to work and there are no scrollbars. So the Pallet boundaries are resized, but… more

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20. Plugin menu items in Select menu appear above saved selections without a divider

    Plugins can add their own menu commands in different menus.
    Specifically in Select menu, they get treated weirdly.

    Normally, without any plugins installed, the bottom of Select menu looks fine, like this:
    Save Selection...
    Edit Selection...
    Update Selection ← this is a new command added recently
    <end of menu>

    When at least one saved selection is added, Ai adds a horizontal separator and list saved selection under it:
    Save Selection...
    Edit Selection...
    Update Selection
    ————————————————
    My Amazing Selection
    <end of menu>

    Again, descent.
    But with plugins onboard it looks like the attached image.
    All plugin items are placed under the separator, above the saved presets (and if no selections are saved, there is no separator even).

    Not OK, and it always bugged me.

    The order I think makes more sense is this:
    Save Selection...
    Edit Selection...
    Update Selection
    ————————————————
    My Amazing Selection
    ————————————————
    Plugin items
    <end of menu>

    It makes the saved selections closer to their corresponding commands, and separates them from plugin items. Surely, when no selections are saved, the separator still should be there, to separate plugin ones from native commands.

    The developer told me they add the menu commands to the kSelectMenuExternalGroup, 'as prescribed by Adobe'.
    Within that menu group (not alphabetized), the menu items are added in whatever order the plugins are loaded. The developer has no control over where Illustrator chooses to add its saved selections and possibly its separator.

    Please address this.

    Plugins can add their own menu commands in different menus.
    Specifically in Select menu, they get treated weirdly.

    Normally, without any plugins installed, the bottom of Select menu looks fine, like this:
    Save Selection...
    Edit Selection...
    Update Selection ← this is a new command added recently
    <end of menu>

    When at least one saved selection is added, Ai adds a horizontal separator and list saved selection under it:
    Save Selection...
    Edit Selection...
    Update Selection
    ————————————————
    My Amazing Selection
    <end of menu>

    Again, descent.
    But with plugins onboard it looks like the attached image.
    All plugin items are placed under the… more

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