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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7840 results found

  1. Bug in pencil tool

    My Windows is 11 Pro, version 22H2. My PC is Dell and is only 1 week old. I installed Illustrator v. 27.3 and the mouse stays all the time on the pencil tool, I can't access any other tool. I uninstalled the program and reinstalled it but the problem persists.

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  2. export

    hi, I have a bug in Illustrator.
    when I try to export an image by "save for web" method, the images becomes very sharp and text is unclear and little blurred and pixeled even when I edit it and scale. please fix it as soon as possible since I need to slice some parts of the artboard and I can't do it another way...

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  3. 画像を置き換えで配置すると、操作がおかしくなる

    私だけですか？例えば、WEB製作中、スライダーの画像をいくつか選ぼうとします。１つマスクをかけて、作成します。
    それをコピーして、一つは候補として置いておき、１つの画像を選択し、候補の画像を入れ替えます。ほぼ、１回、前回は２回でそれ以降、イラレがスムーズに機能しなくなります。
    WEB制作で仕事で使っているので非常に困惑しています。
    本日バージョンアップしたのに、治ってなくてがっかり。

    1 vote
    2 comments  ·  Images, Links  ·  Admin →
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  4. Colour Change when pasting object from one document to another

    I have an object with colour #D96581. If I copy this object from an RGB document and paste it into a new RGB document, the HEX colour changes.

    1 vote
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  5. Can't adjust leading with Alt+arrow keys.

    When trying to adjust text leading with ALT + Up/Down arrow keys as usual, it doesn't seem to work. It's inconvenient to adjust leading from the character menu.
    Illustrator 2023.

    1 vote
    2 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?
    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This got solved by checking the 'Size/Leading' value in Preferences > Type. For some reason it got changed. This is not the first time something like this happens, and the reason behind this value getting altered is unknown... so it can’t be marked as 'Resolved'. If you have this problem too — please vote and comment.

  6. Illustrator template previews in New file are all blank

    Illustrator CC 2023
    Dell Windows 11
    64GB RAM (DDR5)
    Go to view templates' previews for New document and all previews show as gray after clicking Preview button
    Tried using Legacy "File New" preference with no success
    Tried renaming UXP folder to UXP old with no sucess

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  7. 書き出し

    illustrator 27.2 Mac M1 版　　書き出し　で　アートボードごとにpngなどで書き出しすると、1枚目のアートボードのみ、書き出されているが、サイズが０バイトになる。

    1 vote
    2 comments  ·  File Save, Import and Export  ·  Admin →
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  8. Lenovo Ideapad opens Display settings instead of Align panel when Shift + F7 is pressed

    Help. I can't use the shortcuts properly. I press shift + f7 to open the align tool but it keeps open the display setting pop-up of the laptop.
    I'm using Lenovo ideapad 5.

    1 vote
    1 comment  ·  Other...  ·  Admin →
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  9. quick keys for arrange disabled (but menu selection of arrange commands still operate)

    Mac Pro (late 2013) - ai 27.1.1 macos 12.6.3 -

    no conflicting system quick key found
    online forums suggested quitting safari, which did not work
    quitting everything else did not work either
    next step is system reboot, but this is a bug if it requires a system reboot.

    1 vote
    1 comment  ·  Other...  ·  Admin →
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  10. Auto Select not working in Adobe Illustrator CC

    The auto selection isn't working on placed images.

    1 vote
    0 comments  ·  Selection  ·  Admin →
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  11. Text gets reset to the default style when pasted (looses its formatting), on Mac

    Team I am not able to copy paste a modified style for the text. Can you look at the issue. I am using IMac.

    1 vote
    5 comments  ·  Type, Fonts, Text  ·  Admin →
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  12. the documentation website shows the documentation for a brief moment then redirects to a ******* sign-in page. I hate that

    i just need to read an answer to access some basic functionality in this baffling inscrutable ever-changing nightmare monstrosity, and the official documentation site has started redirecting to a sign in page and the back button doesn't work. i feel like you should know humans experience this and experience anguish because of it every day. i /know/ that this happens because someone needed to make a number go up in a spreadsheet. sincerely, **** that person with all my heart. thats my idea
    everyone else have a good one

    1 vote
    0 comments  ·  Learning and Help  ·  Admin →
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  13. Open/Save dialog box hidden

    I have a dual monitor setup, 4K via USB-C, and the built-in display on my MacBook M1 Pro. The Illustrator window is on the top 4K display and the dialog box appears on the lower built-in display. Whenever using the creative cloud window open/save, only the top bar of the dialog box is visible at the very bottom of the built-in display. I have to pull it up in order to see and use it. This does not happen when using the MacOS open/save dialog box.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  14. Multiple Artboards X and Y axis not resetting

    This is a new issue: normally the X and Y axis reset when you click on an alternate artboard but recently, it's maintain the X and Y of the first artboard. My sample is a 4"x4", 4-artboard layout, and the shape is on artboard 2, horizontal to artboard 1.

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
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  15. Effects gallery not working on Mac, It did work but after last update its not doing anything

    I am using a Mac and since the last update for illustrator my effects are not working, It doesn't do anything.

    1 vote
    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  16. Illustrator Nonstop crashing

    Illustrator crashes often throughout the day. Mac Studio M1 Ventura 13.2 128 GB Ram 4TB HD, Illustrator 27.X.

    Happens often after pasting artwork from other files and then moving the pasted artwork.

    This is happening on multiple Mac Studio's with designers working on different files.

    Files are local on their desktops.

    We reset preferences files, cache etc.

    This is a really critical issue.

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  17. コンピューターに保存時、ファイル名を作成する際、シフト+テンキーを使うと保存画面がリセット

    コンピューターに保存時、ファイル名を作成する際、シフト+テンキーを使い、テキストの一部を選択しようとすると保存画面がリセットされてしまう。Creative Cloudに保存時には発生しない現象。

    1 vote
    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Admin →
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  18. Illustrator 27.2 super buggy (MacOS)

    Had serious issues at opening (took too long) and saving (failing) with 27.2 version. Switched back to 27.1.1

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  19. Smart Object from Illustrator to PS not working after Mac Ventura 13.2.1 update

    Copy and pasting a vector file from Illustrator into Photoshop as a smart object no longer saves the way it used to. In Photoshop, when I wanted to make a change to the smart object, I would double click on it in the layers panel, it opens in Illustrator, make a change, cmd + s to save, back to Photoshop and the smart object would update. Now after updating to Ventura 13.2.1, the process is the same, but after saving and returning to Photoshop, my fonts show up differently. Screenshots included.

    1 - Smart Object in Photoshop
    2 - Making…

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?
    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem got resolved when fonts got activated for Photoshop in the font manager app.

    It seems that for some reason Photoshop does not warn users about missing fonts in smarts, although it should not be relevant, since Ps reads the PDF content from a smart to render it...

    Needs further investigation. If you have updates on this — please comment.

  20. PROBLEM Mixing and changing swatches colours in the file...

    We are currently designing on about 250 designs witch we have in the same file as different art boards. In the swatches panel we have created two different groups of colours (each group has 8 swatches). We design in each art board (for example Art 1) with one of the group colours (lets name it A). When we finish colouring Art1 we copy the design in the next art board Art2 and now we colour it using the other group (lets name it B). We save the file and the next day when we open it we find that the…

    1 vote
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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