8070 results found

1. Selecting a second image with a marquee doesn’t include it in the bounding box

   The problem here is with image objects. It matters how you select them. If you select them the wrong way, you get no selection handles, or scaling handles.

   Using just the regular selection tool, if you Shift + drag over one image object to select it, then shift drag over another image object, you get no selection handles for scaling. If you shift drag over both image objects you also get no selection handles.

   If you shift and click on one image object, then shift click the other, it works fine.
   If you drag a single selection over both image objects it works fine.

   If you are selecting a vector object and an image object, it only works properly if you first select the image object. As long as the image object is selected first, it doesn't matter how you do the selection, clicking or dragging. It always works. But, if you select the vector object first, it will only work if you click on the vector object first, then shift click on the image object. Or, drag a single selection over vector, then image object next.

   If you

   The problem here is with image objects. It matters how you select them. If you select them the wrong way, you get no selection handles, or scaling handles.

   Using just the regular selection tool, if you Shift + drag over one image object to select it, then shift drag over another image object, you get no selection handles for scaling. If you shift drag over both image objects you also get no selection handles.

   If you shift and click on one image object, then shift click the other, it works fine.
   If you drag a single selection over both image… more

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   2 comments  ·  Selection  ·  Delete…  ·  Admin →
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2. Editing Pattern Swatch + Saving = Crash (unsaved, unrecovered)

   After creating a new pattern swatch with about a dozen objects, I double click the swatch to change the pattern settings. Either of the following scenarios cause Illustrator to crash EVERY TIME, using ANY of the last 3 versions of Illustrator:
   — hitting Command+S to exit pattern editor while saving
   — double clicking to exit, and then hitting Command+S at any point afterwards

   TLDR; hitting Command+S anytime AFTER editing a pattern swatch is crashing Illustrator

   I've replicated this issue about 2 dozen times now across all 3 most recent builds of Illustrator available through CC.
   I haven't yet tried saving through the menu, so I don't know if it's isolated to just the keyboard shortcut.
   I have found one annoying work-around: copy the objects I want to build the pattern from, past them into a new, blank document, create pattern swatch, edit swatch, apply to shape, copy shape, paste back into original document. If I perform those steps, I can save without crashing Illustrator. Obviously not an ideal scenario as you want to edit your patterns in proximity to the art you are applying them to.

   After creating a new pattern swatch with about a dozen objects, I double click the swatch to change the pattern settings. Either of the following scenarios cause Illustrator to crash EVERY TIME, using ANY of the last 3 versions of Illustrator:
   — hitting Command+S to exit pattern editor while saving
   — double clicking to exit, and then hitting Command+S at any point afterwards

   TLDR; hitting Command+S anytime AFTER editing a pattern swatch is crashing Illustrator

   I've replicated this issue about 2 dozen times now across all 3 most recent builds of Illustrator available through CC.
   I haven't yet tried saving… more

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   6 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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3. Incorrect Transform Resizing

   When I resize an object in Illustrator by typing the exact number in the dimensions box it reverts it to be slightly off.

   For example (Attached images follow my example explanation below):
   I have a logo that is 2012.13px wide that I need to be 2000px wide. I should be able to simply type 2000px in the transform width box, but when I do it reverts it to 1999.998px wide. If I type in 2000px again it will stay at 1999.998px. The only way around it that I have found is to change it to something drastically different like 1000px width and then change it to the 2000px width. Then it finally sticks at the desired width of 2000px.

   I would like to say this is just a minor bug that I could deal with and just always have to manually adjust this multiple times to get it to stick. However, I also have a script that I often run that needs to size objects to a specific width or height and this same bug occurs. My script is set up to the exact diminsions in the code and is exhibiting the exact same errors that I see when working manually which means I dont have a user error with my code or script, this is a larger bug with Illustrator.

   Another thing that might be helpful for getting this bug resolved: I have found this error to occur most often when I am working on resizing grouped objects that contain vector shapes as well as text boxes with text.

   I am running Version 10.15.2 mac OS Catalina and also have the most updated version of Illustrator 2020.

   When I resize an object in Illustrator by typing the exact number in the dimensions box it reverts it to be slightly off.

   For example (Attached images follow my example explanation below):
   I have a logo that is 2012.13px wide that I need to be 2000px wide. I should be able to simply type 2000px in the transform width box, but when I do it reverts it to 1999.998px wide. If I type in 2000px again it will stay at 1999.998px. The only way around it that I have found is to change it to something drastically different like 1000px… more

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4. "Save As" dialog box not focused

   OSX Catalina 10.15; Illustrator 24.0.1 with Creative Cloud 5.0.0.354
   Safari, Mail, and Notes open in background

   Sometimes after using CMD+SHIFT+S to open Save As dialog, the dialog box will not be focused; filename will not be highlighted; TAB will not cycle through input fields; ESC will not close dialog box. Clicking somewhere on the box is the only way I've found to make it responsive as normal. After doing so, I can close the dialog with ESC; re-entering the keyboard shortcut afterwards tends to result in expected behavior, but sometimes the problem repeats. The keyboard shortcut should immediately open the dialog and focus the filename.
   I haven't been able to reliably reproduce the problem. It's happened with several filetypes, all saved to the user folder on the system drive, with and without other apps open, with files that were heavily edited and files whose only change was to the filename. When saving multiple files one after the other, without going to a different app, some may have the problem and others may not.

   OSX Catalina 10.15; Illustrator 24.0.1 with Creative Cloud 5.0.0.354
   Safari, Mail, and Notes open in background

   Sometimes after using CMD+SHIFT+S to open Save As dialog, the dialog box will not be focused; filename will not be highlighted; TAB will not cycle through input fields; ESC will not close dialog box. Clicking somewhere on the box is the only way I've found to make it responsive as normal. After doing so, I can close the dialog with ESC; re-entering the keyboard shortcut afterwards tends to result in expected behavior, but sometimes the problem repeats. The keyboard shortcut should immediately open the… more

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5. Pen tool not closing paths

   Having n issue with the pen tool not closing the paths. I can draw a shape just fine but when I get back to my start point to end the path it doesn't close.
   It is working only about half the time. Very frustrating with complicated shapes.

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6. Remebering fractional values in Extrude & Bevel

   You can type in fractional values in Extrude & Bevel and they work fine, although AI rounds them up immediately in fields, though applies to the art.
   But when you try to save this appearance in Graphic style and then re-apply to another art, all fractional bits are gone, AI treats them as integers both ways.

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   Resolved (Comments Open)  ·  Anjali responded

   Hi,

   Sorry about the issue, but the feature works that ways.

   1) On applying Effects in fractional values, it gets applied immediately. While saving this appearance in Graphic style and then re-apply to another art it will work the same (as with fractional values)

   2) While trying to edit already applied effects, the input details get’s rounded off. As a result, you have to enter fractional values for the precision.

   I hope this info will be helpful.
   Incase you still face any issue get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Thanks

7. ⚠️ ⚠️ svg filter effect rasterized in image instead of generating svg filter element when exporting svg file

   macOS Catalina version 10.15.1
   Adobe Illustrator 24.0.1

   Steps:
   File -> New (Web -> Common)
   Rectangle Tool (M) -- draw rectangle on artboard
   Effect -> SVG Filters -> AIShadow1
   Open "Asset Export" panel. Choose SVG from "Format" combo box in panel. Click "Generate a single asset from the selection" button at bottom of panel. Expand "Export Settings" in panel, and click "Export" button at bottom of panel. Choose directory for export.

   Expected result:
   SVG file should have a "filter" element. No PNG file should be generated.

   Actual result:
   The exported SVG file does not contain a "filter" element. And the shadow effect has been rasterized in a PNG file.

   macOS Catalina version 10.15.1
   Adobe Illustrator 24.0.1

   Steps:
   File -> New (Web -> Common)
   Rectangle Tool (M) -- draw rectangle on artboard
   Effect -> SVG Filters -> AIShadow1
   Open "Asset Export" panel. Choose SVG from "Format" combo box in panel. Click "Generate a single asset from the selection" button at bottom of panel. Expand "Export Settings" in panel, and click "Export" button at bottom of panel. Choose directory for export.

   Expected result:
   SVG file should have a "filter" element. No PNG file should be generated.

   Actual result:
   The exported SVG file does not contain a "filter" element. And… more

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8. Preferences reset whenever Illustrator freezes/crashes

   Illustrator freezes or crashes 1 to 2 times a day. I use it for 8 hours a day at work. When it freezes, I have to force quit with Task Manager. I'm using 2020, and I had this exact issue with 2019. However with 2020, whenever it freezes and I force quit, once I open Illustrator again all of my preferences are back to default. These preferences include: custom Keyboard Shortcuts, the workspace, boxes that have been checked (e.g. the Preview box in Envelope Distort).

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9. Optimize file open & Save Time on slow networks PDF issue

   With this option turned on, editing a PDF in illustrator with form fields, attachments, or other pages causes them to be erased completely- leaving the main page only and form fields completely gone. It only happens on-network. Locally it will retain all other information.

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10. Blob brush tool in Illustrator 2020 crash

    If I press and hold my blob brush tool for too long Illustrator will stop working, partially. I can still move my cursor and press shortcut keys but the display and everything remains not responsive.

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11. Save As PDF Issue

    I am trying to save a file in Illustrator 2020 the same way I've always saved PDF files in older versions of Illustrator for Print. I select PDF x-1a and select document bleeds is the only change I make. It saves fine but when I go to look at the file I get the attached error. I don't understand why I receive this error in this version when I've never experienced this in previous versions taking the exact same file saving steps. i've tried multiple pdf preset options but still experiencing issue.

    Update: Currently the only preset I can save is "Illustrator Default" - obviously this is not ideal.

    I am trying to save a file in Illustrator 2020 the same way I've always saved PDF files in older versions of Illustrator for Print. I select PDF x-1a and select document bleeds is the only change I make. It saves fine but when I go to look at the file I get the attached error. I don't understand why I receive this error in this version when I've never experienced this in previous versions taking the exact same file saving steps. i've tried multiple pdf preset options but still experiencing issue.

    Update: Currently the only preset I can save… more

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12. Activating fonts in Illustrator takes too long

    The process of activating fonts in illustrator is taking way too long. Is there a way to make the process faster?

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13. No touchpad gestures on Windows 10 devices (with precision touchpad)

    Gestures on the touchpad are currently not supported in nearly all Adobe CC Apps, Illustrator being one of them.

    On Windows 10, there is no way to scroll diagonally on a touchpad, nor can you use a "pinch to zoom (in/out)" gesture. Scrolling is limited to horizontal and vertical dimensions, there is no panning.

    I'm using a Surface Book 2. With its touchscreen, I am able to use these gestures. On the touchpad however, this isn't possible.

    My workflow is heavily slowed down by this. I've been using a Macbook before and all gestures were supported - why isn't that the case on Windows?

    Microsoft provides precision touchpad drivers for many devices. These drivers create a great touchpad experience on any device using them. It's the way forward for Windows 10 laptops. Many programs use this, so there is no excuse why Adobe couldn't.

    I would love being able to use these gestures. They would speed up everyone's workflow significantly and create an ease of use I come to expect from all of the Adobe CC Apps.

    In Adobe XD, these gestures are available, although they are aren't smooth and a bit unresponsive. I'd suggest to fix those ones too.

    Gestures on the touchpad are currently not supported in nearly all Adobe CC Apps, Illustrator being one of them.

    On Windows 10, there is no way to scroll diagonally on a touchpad, nor can you use a "pinch to zoom (in/out)" gesture. Scrolling is limited to horizontal and vertical dimensions, there is no panning.

    I'm using a Surface Book 2. With its touchscreen, I am able to use these gestures. On the touchpad however, this isn't possible.

    My workflow is heavily slowed down by this. I've been using a Macbook before and all gestures were supported - why isn't that… more

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. An unknown error has occured

    Windows 10, Enterprise

    I was working on a file, and have been saving file regularly in between. But on one artboard when am placing an object, i am not able to save the file. Error pops up. I tried to snip the object and placed it as image still error is popping.
    I tried locking and unlocking layers, no use.
    And if i remove tat from art board, i am able to save. What sort of error is that, am not understanding.
    This is like the file has reached a limit, if we add one more object or image or anything, it wont let me save and error pops up.
    Please help sort this out. I guess am not the only one facing this issue.

    Windows 10, Enterprise

    I was working on a file, and have been saving file regularly in between. But on one artboard when am placing an object, i am not able to save the file. Error pops up. I tried to snip the object and placed it as image still error is popping.
    I tried locking and unlocking layers, no use.
    And if i remove tat from art board, i am able to save. What sort of error is that, am not understanding.
    This is like the file has reached a limit, if we add one more object or image or… more

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15. Save as PDF issue

    No PDF is showing after save pdf, save after preview on latest update.

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16. Freeform gradient fill disappears on select all action

    1. OS: Windows Version: 10.0 System Architecture: x64 Illustrator v 23.0.6 (64-bit)
    2. I used a freeform gradient fill to fill a path and upon doing a select all to group a few different paths and shapes for easier movement or duplication, the fill of the path disappears and I need to either rebuilt the gradient or re-load the file as even doing CTRL+Z doesn't bring back the gradient
    3. The expected result is that the gradient remains as it was when doing a select all (Either through CTRL+A or using the Selection Tool)
    4. The Fill for the path disappears and the freeform gradients of all other shapes and paths are messed up.

    1. OS: Windows Version: 10.0 System Architecture: x64 Illustrator v 23.0.6 (64-bit)
    2. I used a freeform gradient fill to fill a path and upon doing a select all to group a few different paths and shapes for easier movement or duplication, the fill of the path disappears and I need to either rebuilt the gradient or re-load the file as even doing CTRL+Z doesn't bring back the gradient
    3. The expected result is that the gradient remains as it was when doing a select all (Either through CTRL+A or using the Selection Tool)
    4. The Fill for the path disappears and the freeform… more

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17. BUG? CC Color Library: Not Applied or Freezing

    When I select an object and tried to color it from my CC library colrs - it doesn't apply to the shape/font - if I right click on a color in the CC library Panel, the panel freezes for a moment and disappears.

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    2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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18. DXF files on a Mac interpreted wrongly

    I often have to import DXF drawing files of model glider plans. For a few years now, over several versions of Illustrator, I noticed that I am missing lines and solved the problem by selecting the missing and finding similar stroke weights, hoping it would find them all.

    Today I had a discussion over Skype with a friend who runs Illustrator on a PC on which the plan files view perfectly correctly, so there appears to be a problem in the Mac Illustrator version. I have attached a pdf file showing the difference in display

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19. Lag and Illustrator "Not Responding" after copy command

    The platform is: Illustrator 23.0.6 64-bit, on Win10 Enterprise 1903 latest updates, and with nVidia drivers R430 U5 (431.70).

    The bug is that Illustrator freezes for ~5 seconds after/during a simple copy command, and "Not Responding" is displayed on the top title bar. This can be induced by just opening a new file, drawing a rectangle, then trying to copy it (with Ctrl-C or with the menu command).

    This is destroying my workflow...

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    This certainly is not a normal behaviour of Illustrator.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Illustrator file closes without warning/saving if accidentally re-opened while canceling errors / relink prompts

    If you unintentionally open an Illustrator file to open it but realize it was one that was already open, it's possible to lose any changes you've made to that file without warning.

    Steps to repeat:
    1. Open a file that results in a dialog box to show before completely opening (mismatched color profile, missing links, etc).
    2. Modify the document in some way, but do not save it.
    3. Return to Explorer and open the file again.
    4. When the Illustrator brings up a dialog box, click cancel instead of ok.
    5. The document you had open will close without prompting to save.

    If you unintentionally open an Illustrator file to open it but realize it was one that was already open, it's possible to lose any changes you've made to that file without warning.

    Steps to repeat:
    1. Open a file that results in a dialog box to show before completely opening (mismatched color profile, missing links, etc).
    2. Modify the document in some way, but do not save it.
    3. Return to Explorer and open the file again.
    4. When the Illustrator brings up a dialog box, click cancel instead of ok.
    5. The document you had open will close without… more

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