8250 results found

1. Slow response time

   I have been using a my 2014 Macbook Pro with no problems using Adobe Illustrator. However I recently switched over to a PC i7-6850K CPU and two EVGA 1080 GFX cards. And I find that when I use AI after about 1 hour it starts to seriously lag... getting worse as time goes on. The only way I have been able to temporarily resolve this is to close AI entirely and then re-open the program.

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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2. Failed SVG 1.1 Import/Export in Illustrator CC 21.1.0 (Win)

   1. Isolate Blending sets to default mode on all fonts when importing SVG-files to Illustrator and cause ”bitmap fonts” on printed paper in web browsers for Windows with embedded fonts from exported PDF-files from Illustrator.

   2. Transform lines ignored in SVG-Import in Illustrator from scaled Graphic/Movie Clip from Animate CC 16.5.1.104 (Win).
      <g transform="matrix( 0.25, 0, 0, 0.25, 0, 0) "></g>

   3. Tracking text failed and ignored in SVG-Import and Export in Illustrator (SVG-Export from Animate).
      <text letter-spacing=”0.1”</text>

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Should be fixed in version 30.0

   Please test it and comment back if this still happens for you

3. Free Transform of Text does not operate as expected

   Free Transform of Text does not operate as expected; Text should rotate with the text box when using free transform - instead the text does not rotate. Having to stop my workflow to find the rotate command and then guess what angle I need to rotate is a time waster.

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   Need More Info  ·  3 comments  ·  Tools  ·  Delete…  ·  Admin →
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4. With "Snap to Point" on, the cursor doesn't change colour to indicate a snap to anchor will occur

   I just switched to AI 2017 from AI 2015 and i'm noticing this straight away. In preview mode and artwork modes. Turning on Smart Guides helps in some situations but in other cases it fails to identify a Snap when an anchor is around. Snap to Point should work independently of Smart Guides anyhow.

   Massively annoying.

   4 votes

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   1 comment  ·  Snapping  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   If you are still having problems with this, please provide a test file and a small video showing the exact workflow and the combination of options used. This would help to start investigation.

5. Bounding box is incorrectly displayed on multiple highdpi displays

   When using multiple monitors with different Hi-DPI settings on Windows OS, the bounding box for the selected item is sometimes displayed incorrectly.
   I work on a dual display setup: my primary monitor is a 15.6inch 4K display @ 200% DPI scaling settings, and my second monitor is 24inch 2560*1440 display @ 125% DPI scaling.
   When working on a larger second monitor, the bounding box for a selected item is displayed at an incorrect position, which makes the work very difficult.

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Not enough memory

   Have issues with CC 2017 (latest version) not being able to action things as not enough memory. Seems to be that 2GB limit that Ai imposes as my system has 64GB installed with at least 40GB free to use. The programme is also incredibly slow with anything complex. I reinstalled CS6 version, and that works faultlessly and fast with the same files, with no hesitation at all! It's at least 20x times faster than current Ai. I'm on a powerful Mac Pro with Sierra 10.12.6 and an NVIDIA 4GB GTX 970 graphics card. I have disabled GPU use as it often crashes AI. I put performance ahead of new features. There are so many vector programmes out there that work so much faster than Ai. There must be a fix as something is definitely seriously wrong here.

   Have issues with CC 2017 (latest version) not being able to action things as not enough memory. Seems to be that 2GB limit that Ai imposes as my system has 64GB installed with at least 40GB free to use. The programme is also incredibly slow with anything complex. I reinstalled CS6 version, and that works faultlessly and fast with the same files, with no hesitation at all! It's at least 20x times faster than current Ai. I'm on a powerful Mac Pro with Sierra 10.12.6 and an NVIDIA 4GB GTX 970 graphics card. I have disabled GPU use as it… more

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   Request to Contact Support  ·  3 comments  ·  Performance  ·  Delete…  ·  Admin →
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7. AI CC2017 has flatten my work file into an image automatically

   1. Illustrator 21.1.0

   2. I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!

   I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).

   But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file A still working fine.

   I tried copy file A to file C (new document file).....the result is even weird. Some group in layers has flatten, but some are not.

   I use the same save/ export steps like CS5. I didn't touch any setting in save dialogue. I was not able to figure out why it flatten when I close the file.

   1. I should be able to amend the AI CC, the software shouldn't flatten it automatically. It caused me into a big trouble.

   2. AI CC flatten my paths, groups, layers....randomly.

   1. Illustrator 21.1.0

   2. I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!

   I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).

   But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file… more

   4 votes

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   7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Bugged redraw/tearing when drawing a shape causes window to scroll

   1. Illustrator CC2017.1.0
   2. Click and drag with a shape tool (e.g. rectangle) and while dragging move to the edge of the window so it causes it to scroll.
   3. The window should redraw the newly visible parts of the document as the window scrolls them into view.
   4. Depending on whether GPU acceleration is enabled or not you get nothing or you get the edge pixels repeated endlessly during the scroll until you release the mouse.
   5. See video for explanation: youtu.be/JC1anKCewQs
   4 votes

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   5 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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9. Strokes on text container disappear with Transform effect

   https://forums.adobe.com/message/9763703#9763703

   Create a text box.
   Deselect it.
   Direct select the container path.
   Give it a stroke.
   Select the text box and apply the Transform effect.
   Stroke disappears.
   Delete the Transform effect.
   Stroke appears.

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   4 votes

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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10. Live dimensions expand when pasted or duplicated using any method

    If you want to make a copy of existing artwork with dimensions, you have to remember to lock the layer (which gets unlocked anytime you create a new dimension), and select only the artwork, or these live dimensions just die...

    ...but the dimensions don’t get copied over if you copy something with move dialog! There is no such an option in the dialog! And Opt/Alt moving won’t create these! And even duplicating an artboard!!!

    Same deal with Copy and Paste commands.

    Infuriating.

    3 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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11. Slow launch time

    Latest GM and Beta versions of Illustrator take far too long to launch from cold. Currently taking 15+ seconds to launch on an M2 Pro, whereas 12 months ago it was taking 3-4 seconds. Photoshop and InDesign launch faster, Acrobat Pro launches faster. This needs fixing ASAP please.

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    2 comments  ·  Launch  ·  Delete…  ·  Admin →
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12. 「選択範囲を書き出し」でSVGを書き出す際、無関係なPNG画像が同時に出力される

    Illustrator 2024で「選択範囲を書き出し」からSVGを書き出す際、本来選択しているオブジェクトではなく、無関係なPNG画像や別のSVGデータが出力されます。

    問題のPNG画像は、
    ・アートボード上に存在しない
    ・現在開いているファイル内にも存在しない
    ・2年ほど前に使用した記憶のある画像
    ・アセット書き出しパネルにも表示されない

    という状態です。

    また、
    ・新規ファイルを作成しても再発する
    ・通常のPNG書き出しでは発生しない
    ・「選択範囲を書き出し」→SVGの場合のみ発生する

    ことを確認しています。

    さらに、出力されたSVGには、現在選択しているオブジェクト以外の無関係な内容も含まれており、意図した内容だけを書き出すことができません。

    使用環境：
    Illustrator 2024（28.7.10）
    macOS Sonoma 14.6.1

    3 votes

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    Need More Info  ·  4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Swatches are all white

    my swatches are all white but when I click on a color it shows the actual color

    Processor Intel(R) Core(TM) i9-14900HX (2.20 GHz)
    Installed RAM 64.0 GB (63.6 GB usable)
    System type 64-bit operating system, x64-based processor
    Pen and touch No pen or touch input is available for this display

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    3 votes

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    Need More Info  ·  2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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14. Freezing nonstop. Can't save anything, finish anything. Have to use task manager to get out.

    Freezing nonstop. Can't save anything, finish anything. Have to use task manager to get out.

    3 votes

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    Need More Info  ·  2 comments  ·  Performance  ·  Delete…  ·  Admin →
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15. Copy via Layers panel “target” selection doesn’t populate external clipboard (works only with Selection Tool)

    When selecting objects using the target (circle) icon in the Layers panel, copy/paste works inside Illustrator but fails when pasting into external applications (e.g. Figma, TextEdit).

    The same objects, when selected using the Selection Tool, copy/paste correctly across apps.

    Tested on AI 30.3 & 29.8.6 on Mac Tahoe 26.3.1

    Steps to reproduce
    - Create a simple shape (e.g. rectangle or circle)
    - In the Layers panel, click the target icon (circle) for the object
    Press Cmd+C
    - Switch to another app (e.g. Figma, Sketch, TextEdit, browser)
    Paste (Cmd+V)

    Actual result
    - Nothing is pasted in external applications
    - Clipboard appears empty or unsupported

    Expected result
    - Objects should be correctly copied to the system clipboard
    - Paste should work in external apps (PDF/SVG/AICB formats), same as when using the Selection Tool

    When selecting objects using the target (circle) icon in the Layers panel, copy/paste works inside Illustrator but fails when pasting into external applications (e.g. Figma, TextEdit).

    The same objects, when selected using the Selection Tool, copy/paste correctly across apps.

    Tested on AI 30.3 & 29.8.6 on Mac Tahoe 26.3.1

    Steps to reproduce
    - Create a simple shape (e.g. rectangle or circle)
    - In the Layers panel, click the target icon (circle) for the object
    Press Cmd+C
    - Switch to another app (e.g. Figma, Sketch, TextEdit, browser)
    Paste (Cmd+V)

    Actual result
    - Nothing is pasted in external applications
    - Clipboard appears… more

    3 votes

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    2 comments  ·  Selection  ·  Delete…  ·  Admin →
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16. Illustrator repeatedly gets stuck saving causing a forced restart and loss of document

    Illustrator repeatedly gets stuck saving almost every document that has any complexity. It will not finish it's save and requires a force quit/restart. It will also not autosave any document changes made before the error, so every time it happens it requires the file to be made from scratch. This has become so persistent in my files that I can no longer use illustrator.

    Operating system: Windows 11 Enterprise 64-bit operating system, x64-based processor
    Version of Illustrator: 30.3

    3 votes

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    Need More Info  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. Viewport doesn’t get adjusted when I start editing text outside of it, like it used to do

    Previously (like is shown in one of 2 GIFs attached, recorded in CS4), when I had my insertion point outside of the currently visible viewport, making any change into a text (or even pressing an arrow key to navigate it) would have the viewport adjusted to have the cursor in it.
    Now it just won’t happen.
    When we aren’t careful with noticing the current mod (text editing VS normal one) can hit hotkeys, hoping to switch the tool, and actually type some garbage (like it’s shown in the second GIF).

    Make it pan to the cursor, like it used to be!

    Previously (like is shown in one of 2 GIFs attached, recorded in CS4), when I had my insertion point outside of the currently visible viewport, making any change into a text (or even pressing an arrow key to navigate it) would have the viewport adjusted to have the cursor in it.
    Now it just won’t happen.
    When we aren’t careful with noticing the current mod (text editing VS normal one) can hit hotkeys, hoping to switch the tool, and actually type some garbage (like it’s shown in the second GIF).

    Make it pan to the cursor, like it used to… more

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    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. Multipoint Freeform Gradients Uneditable

    Randomly all gradients in Illustrator with multiple points become uneditable, I cannot click on "Edit gradient" button and if I manage to it does nothing. Point on gradient temporarily come up when in Gradient panel, but disappears when I click off. I have reset the application numerous times.

    3 votes

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    Need More Info  ·  4 comments  ·  Gradients  ·  Delete…  ·  Admin →
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19. Illustrator not letting me save my files or very slow

    Illustrator keeps lagging on saving sometimes not responsive and not letting me quit illustrator.
    Did not use to happen about a month ago.

    Illustrator 30.3
    Macbook Pro M1 Max
    Sonoma 14.8.5 (23J423)

    Admittedly we run our server on Dropbox, but even still it was not a problem about 1 month ago.

    Please don’t ask me to to save files locally as that is not a viable solution.

    Saving on dropbox was working fine without issue a few months ago, now all of sudden it is lagging for 10 mins a file that used to take 1min to save sometimes not even saving at all just stuck on save without being able to close illustrator.

    We have 100’s of files on dropbox and need to share files between team members so not viable to save locally.

    Illustrator keeps lagging on saving sometimes not responsive and not letting me quit illustrator.
    Did not use to happen about a month ago.

    Illustrator 30.3
    Macbook Pro M1 Max
    Sonoma 14.8.5 (23J423)

    Admittedly we run our server on Dropbox, but even still it was not a problem about 1 month ago.

    Please don’t ask me to to save files locally as that is not a viable solution.

    Saving on dropbox was working fine without issue a few months ago, now all of sudden it is lagging for 10 mins a file that used to take 1min to save sometimes not… more

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    3 votes

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    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Unintended shortcuts triggered by Ctrl + Win/Apps keys on Windows

    On Illustrator for Windows, a specific key sequence triggers unintended shortcuts. This issue appears to be caused by a bit-level misidentification within Illustrator's input handling, where certain keys are processed as different characters.

    The order of key presses is critical:
    1. Hold down the Ctrl key first.
    2. While holding Ctrl, press the Left Windows Key or Apps Key.

    Actual Results:

    • Ctrl + Left Win: triggers "Send to Back" (matches Ctrl + [).
    • Ctrl + Alt + Left Win: triggers "Select Next Object Below" (matches Ctrl + Alt + [).
    • Ctrl + Apps: triggers "Bring Forward" (matches Ctrl + ]).
    • Ctrl + Alt + Apps: triggers "Select Next Object Above" (matches Ctrl + Alt + ]).
    • Ctrl + Shift + Left Win: During object selection: "Send to Backmost" (matches Ctrl + Shift + [). During text editing: "Negative Kerning" (matches Ctrl + Shift + [).

    Technical Analysis:

    The Virtual-Key Codes for these keys are:
    - Left Win (0x5B): 0101 1011 / [ Key (0xDB): 1101 1011
    - Apps Key (0x5D): 0101 1101 / ] Key (0xDD): 1101 1101

    A consistent pattern is observed where the most significant bit (0x80) is incorrectly set to "1" during Illustrator’s internal processing of these combinations.

    Note: Although unverified due to hardware limitations, it is highly probable that Ctrl + Right Win (0x5C) would similarly be misidentified as \ (0xDC).

    Environment:
    OS: Windows 11 25H2
    Application: Adobe Illustrator (Desktop) v30.3 and v29.8.6

    On Illustrator for Windows, a specific key sequence triggers unintended shortcuts. This issue appears to be caused by a bit-level misidentification within Illustrator's input handling, where certain keys are processed as different characters.

    The order of key presses is critical:
    1. Hold down the Ctrl key first.
    2. While holding Ctrl, press the Left Windows Key or Apps Key.

    Actual Results:

    • Ctrl + Left Win: triggers "Send to Back" (matches Ctrl + [).
    • Ctrl + Alt + Left Win: triggers "Select Next Object Below" (matches Ctrl + Alt + [).
    • Ctrl + Apps: triggers "Bring Forward" (matches Ctrl + ]).
    • … more
    3 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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