689 results found

1. crash

   CRASHING VERY OFTEN.
   I am hard Illustrator user, for over 20 years. For my surprise, this October version crashes almost every day. I reinstalled the sofware in one Dell XPS 8700 Machine and in a brand new Samsung X40 Notebook. In both cases AI still crashing suddenly. Hope you Dev Team guys work ******* this, becaus one of the reasons to use AI was its stability. No more...

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

2. AI displays an error dialog on opening a file having STROKE OFFSET effect applied to a STRAY object

   Continue to get this error message even though I've uninstalled/reinstalled every CC product including the loader app. Then there's an additional message, "An error occurred while processing the appearance of an object." It happens when switching out from outline mode, also when copying multiple items and then trying to paste them.

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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

3. Illustrator 25.4.1 Generating constant 105MB log files into com.adobe.dunamis folder and filling up hard drive

   When I am working in Illustrator, my fan starts to run and Illustrator generates multiple log files per minute in the com.adobe.dunamis folder. Each log file is roughly 105MB and before I was able to pinpoint what was going on, it filled my hard drive with 750GB of log files. If I close Illustrator and reopen it, it stops for awhile but I haven't been able to pinpoint what triggers the start of the log file generation – it isn't consistently doing it, but it does occur multiple times per day.

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   Under Review  ·  17 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. Enabling Rulers or entering Outline or Isolation mode completely disables GPU Preview

   Illustrator Version: 25.2.1

   Mac OS: 11.2.3 Big Sur
   MacBook Pro (16-inch, 2019)
   CPU: 2.3GH-z 8-Core i9
   Memory 664 GB 2667MHz DDR4
   Graphics: AMD Radeon Pro 5600M 8GB

   Displays: 2x LG UN850 4K Displays (Connected via Thunderbolt) + Built in MBP Display

   ---

   Reproduce steps:

   Restart Machine
   Launch Illustrator upon startup
   Create New Blank Document
   Press Cmd+R to enable Rulers
   Click "view" under main menu and see "View Using GPU" grayed out

   Did not have this issue with prior versions of Illustrator or Mac OS

   ---

   Temporary Fix:

   Save file with rulers hidden
   Re-Open document
   Should default to having GPU on

   ---

   TL;DR - Having rulers shown disables GPU preview

   Illustrator Version: 25.2.1

   Mac OS: 11.2.3 Big Sur
   MacBook Pro (16-inch, 2019)
   CPU: 2.3GH-z 8-Core i9
   Memory 664 GB 2667MHz DDR4
   Graphics: AMD Radeon Pro 5600M 8GB

   Displays: 2x LG UN850 4K Displays (Connected via Thunderbolt) + Built in MBP Display

   ---

   Reproduce steps:

   Restart Machine
   Launch Illustrator upon startup
   Create New Blank Document
   Press Cmd+R to enable Rulers
   Click "view" under main menu and see "View Using GPU" grayed out

   Did not have this issue with prior versions of Illustrator or Mac OS

   ---

   Temporary Fix:

   Save file with rulers hidden
   Re-Open document
   Should default to having GPU on

   ---

   TL;DR -… more

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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   
   

   Thanks for reporting this issue, but as we are unable to reproduce the same inhouse, we would need some more information 

   
   

   • Please share the details of the Ai version (desktop) you are using.
   • If possible , it would be helpful for us to reproduce the issue if you could share the files with which you constantly face the issue.
   • Please share system details and GPU details for the machine you are using.
     

   
   

   Warm regards,

   Aishwarya G Gadodia

5. Pixel preview incredibly slow

   Working in pixel preview mode is painfully slow – even on small, simple files.

   It makes no difference whether GPU mode is on or off.

   2015 Macbook Pro 15" retina

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6. Illustrator keeps crashing

   Illustrator keeps crashing on MacBook Pro

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7. crashing

   So, I updated to the latest version of illustrator about two weeks ago. Then I realised it crashed every 30 minutes or so, every single time i used it. I'm not doing anything particularly heavy, it just crashes randomly. and I often lose the work i've done as the auto save doesnt seem to catch the last few things I've been doing. So, I decided to uninstall and go back to the 2017 version. Which then lead to my documents having their own issues. all saving as transparent, or with weird lines going through them. Here I am again with a basically unusable program that im paying money for every month. So the best solution ive found is to stay with the lastest version of illustrator and try to work around the crashing. .... not good at all!

   So, I updated to the latest version of illustrator about two weeks ago. Then I realised it crashed every 30 minutes or so, every single time i used it. I'm not doing anything particularly heavy, it just crashes randomly. and I often lose the work i've done as the auto save doesnt seem to catch the last few things I've been doing. So, I decided to uninstall and go back to the 2017 version. Which then lead to my documents having their own issues. all saving as transparent, or with weird lines going through them. Here I am again with… more

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We are closing the ticket due to lack of response.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

8. Issues with saving

   2020 update often gives error while saving. It says the file cannot be saved. It then deletes the current file I'm working on, opens up a new window and I have to click save - as if I pressed "Save As..."

   It happens quite often when I press "Cmd + S" to just save my artwork.

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   Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Ankit Goyal .

9. AMD and new CPUS/GPUS realy bad with Overprint ON in Illustrator

   New CPUS/GPUS realy bad performance with illustrator.

   Hello Adobe, i recently bought new computers for our company becouse people were complaining about Illustrator beeing slow.

   These are the new computers:
   -AMD 3900x + RTX 2080 + 64GB 3600Mhz ram + win10 1903
   -AMD 3700x + 5700XT + 32GB 3200Mhz ram + win10 1903

   After trying out Illustrator on these systems i thought to myself.......why do we even use Illustrator?

   How come a 3000 euro computer runs slow with overprint ON with simple squares drawn on the art board???

   I want Adobe to explain to me why a I7 6700 with a GTX960 and 16GB ram runs the same project, smoother than a 3000 euro state of the art computer????

   If i put the resolution of these PC.s to FHD, the program runs normaly, not faster, not slower, just plain normal.
   If i put the native resolution of the monitor wich is 1440p, Illustrator is simply a chunk of **** software unable to use that kind of native resolution without breaking itself apart, it is simply unusable in 2k.
   So.....solution, putting everything in 1080p.

   Great, so there is no real reason for people to buy high end computers to run the software fast, when in fact your software only uses 1 or 2 cores and 2 or 3 GB of ram and doesnt use the hardware available to do the work it is supose to do!!!

   We are in 2019!!!! The year 2004 was 15 year ago!!!!!

   I have 31 computers working with AI and the oldest computers are the ones who work best....this is just plain ridiculous and a total embarrassment for a company like Adobe to let this software run like this.

   Illustrator is a PRODUCTION SOFTWARE!!!!! We, at our company and tones of other people pay thousands of euros every year to be able to produce with Illustrator and the software is simply not able to keep up with todays demands for performance and productivity along with every version that comes out getting worse and worse and worse.

   PLEASE ADOBE adress the performance issues!!!!!!
   We do not need fancy features if the BASICS dont work at ALL!!
   We need AI to use the hardware it is given!!! so the better the hardware the better the software runs....this is simple!!!

   PLEASE work on the performance issues with AMD CPU.s(wich are a lot better now than intel) work on the performance issues with AMD cards(wich in mid range are BETTER than nvideas)

   You guys need to address everything related to performance with Illustrator.
   The program is starting to become trash and people are quiting Adobe becouse of this.

   PLEASE, address this issue.
   Thank you very much in advance.

   New CPUS/GPUS realy bad performance with illustrator.

   Hello Adobe, i recently bought new computers for our company becouse people were complaining about Illustrator beeing slow.

   These are the new computers:
   -AMD 3900x + RTX 2080 + 64GB 3600Mhz ram + win10 1903
   -AMD 3700x + 5700XT + 32GB 3200Mhz ram + win10 1903

   After trying out Illustrator on these systems i thought to myself.......why do we even use Illustrator?

   How come a 3000 euro computer runs slow with overprint ON with simple squares drawn on the art board???

   I want Adobe to explain to me why a I7 6700 with… more

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10. Illustrator 23.0.1 slow, lags, and crashes

    Updated to 23.0.1 on my new iMac Pro running macOS Mojave 10.14.1. Slow to open 24.7mb pdf. Serious delays for every process. Selecting and deleting objects should not cause beach balling on an an iMac Pro. Even saving files is very slow and crashed on me twice. Simply closing Ai causes it to crash.

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11. AI CC2017 open slow, lags, slow response while while working in Windows 10

    AI CC2017 open slow, lags, slow response while while working in Windows 10

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    Need More Info  ·  Anish Kumar responded

    Hi,

    Thanks for reporting the issue and sorry for the inconvenience caused .
    I would be needing your help in isolating the issue, request you to be co-operative and patient. Please let me know few details-

    Version of illustrator you are currently working on
    Your hardware specs
    Is this specific to some file?
    If yes will it be possible for you to share the file with us at sharewithai@adobe.com

    Please mention the link to this issue as the subject while mailing us. Ritika from our team will help you on this.

12. Illustrator crashing repeatedly

    Since upgrading to the previous release of Illustrator (current version 22.0.1) Illustrator has been crashing repeatedly. Sometimes for no reason, but most frequently on Save (Cmd+S or menu item). This occurs roughly 30 times per day.

    Since updating to 22.0.1 when Illustrator crashes it also deletes all preferences in eluding keyboard shortcuts, user interface settings, file handling, performance - all of it.

    Every time the programs crashes it leaves [random string].tmp files in the original files location.

    I have tried a complete uninstall and reinstall on Illustrator, a seperate complete uninstall and reinstall of Creative Cloud and all apps - this made the problem worse (see second paragraph).

    This is crippling our workflow (particularly when combined with serious issues InDesign since update - to be posted on InDesign forum).

    Running Creative Cloud 4.4.0.294 with Illustrator 22.0.1
    on MacOS High Sierra version 10.13.1
    with 4GHz Intel Core i7 processor
    32 GB 1600MHz DDR3 Memory
    with an AMD Radeon R9 M295X 4GB graphic card.

    Since upgrading to the previous release of Illustrator (current version 22.0.1) Illustrator has been crashing repeatedly. Sometimes for no reason, but most frequently on Save (Cmd+S or menu item). This occurs roughly 30 times per day.

    Since updating to 22.0.1 when Illustrator crashes it also deletes all preferences in eluding keyboard shortcuts, user interface settings, file handling, performance - all of it.

    Every time the programs crashes it leaves [random string].tmp files in the original files location.

    I have tried a complete uninstall and reinstall on Illustrator, a seperate complete uninstall and reinstall of Creative Cloud and all apps -… more

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

13. Illustrator crashes when opening a file using 'double click' that has missing fonts.

    Version: Adobe Illustrator 2018 CC v 22.0.1 (64 bit)

    Step 1: I open a blank Illustrator for the first time and it opens fine.

    Step 2: I double click a PDF from the back of an email attachment/the desktop etc and the file then tries to open in Illustrator.

    Step 3: The file opens but at the same time a blank 'missing font' dialogue box appears and Illustrator crashes. (The missing font is 'Helvetica-bold')

    Step 4: I have to close Illustrator using the task manager.

    This only happens when the FIRST file I open is opened by double clicking it. If I open the same file through FILE > OPEN first, and then close it and open it again by double clicking, it opens just fine and the 'missing font' dialogue box opens correctly and I can close it.

    It appears to be a problem with the 'missing font' dialogue box when the first file you open is opening by double clicking it.

    Incidentally, if you double click on the file without Illustrator open, so that the act of opening the file is also opening Illustrator, then the file opens just fine!

    I appreciate it's a pretty unique set of circumstances and there are plenty of ways to work around it but it still shouldn't be happening.

    Version: Adobe Illustrator 2018 CC v 22.0.1 (64 bit)

    Step 1: I open a blank Illustrator for the first time and it opens fine.

    Step 2: I double click a PDF from the back of an email attachment/the desktop etc and the file then tries to open in Illustrator.

    Step 3: The file opens but at the same time a blank 'missing font' dialogue box appears and Illustrator crashes. (The missing font is 'Helvetica-bold')

    Step 4: I have to close Illustrator using the task manager.

    This only happens when the FIRST file I open is opened by double clicking it.… more

    • 

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

14. Illustrator slow on Retina display

    Hi,

    Adobe Illustrator is running slow/lagging on a Retina display (Zooming, using overprint preview). Doing the same operations when the document is located on an external monitor (Dell, no hdpi), all works well.

    I've tried switching between GPU/CPU rendering, disabling animated zoom, removing the preferences, ... without any luck.

    Does anyone have any idea's on how to solve this?

    I'm using a MacBook Pro, 16GB RAM, Radeon Pro 450 2048MB...

    Thanks

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15. Illustrator 2019 slow and laggy on windows

    Running Core I7 9700K with 16GB of ram, still selecting, zoom ,etc unbearably slow since upgrade to to AI 2019

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16. Working really slow

    I am working on AMD Threadripper 1950x with 16cores and 32gb DDR4 ram...
    Illustrator still working really slow and laggy.
    When I make a multiple select some objects and deselecting, its stuck on that process. Sometimes, filling all objects with single colors after deselecting. really terrible... Even I close GPU accelerator it doesn't help

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    Need More Info  ·  Anish Kumar responded

    Hi,
    Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
    1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
    2. Can you please share the video of the problem?
    3. On which version of Illustrator and OS are you working?

    Please share the details on sharewithai@adobe.com

17. Illustrator version 22.1 keeps crashing my computer.

    Illustrator 22.1 (64 bit)
    Windows 7

    Illustrator keeps glitching when used. Program will experience extreme lagging as well as leave ghost tracers as objects are dragged across the screen. Has crashed this pc twice.

    Virtually unusable as it is currently running.

    Problem does not happen with either Photoshop or InDesign on this pc.

    •  

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

18. Illustrator GPU performance | Driver updates

    Using Illustrator V25.1
    GPU Details
    Vendor: Intel
    Device: Intel(R) Iris(R) XE Graphics
    WIndows 10
    Keeps crashing, suggestion for the fix from Adobe is to check and update drivers. I have followed the instructions and updated the drivers using Adobe instructions. Illustrator is still crashing and Adobe is still suggesting the same fix. Have double checked graphics driver is up-to-date and Intel confirms that it is.

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19. Performance on MacOS

    Currently MacOS version still slow, zooming slow , it's memory hog. it need to use Apple Metal GPU API. Illustrator is heavy. They need to improve the performance. Listen to the users.

    like MacBook Air it runs slow and laggy.

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20. Not Loading Other Tabs

    When having multiple tabs open, Illustrator will not show the other art when switching to a different tab. Ex. Document 1 and Document 2 are open and I have been working in Document 1 for a while. When switching to Document 2 tab, the art for Document 1 still shows and does not switch to the other tab. I can pull Document 2 tab off into it's own window and it will show, but once placing it back into the interface, it goes back to only showing Document 1. This happens multiple times a day and is causing me to restart every time it happens.

    When having multiple tabs open, Illustrator will not show the other art when switching to a different tab. Ex. Document 1 and Document 2 are open and I have been working in Document 1 for a while. When switching to Document 2 tab, the art for Document 1 still shows and does not switch to the other tab. I can pull Document 2 tab off into it's own window and it will show, but once placing it back into the interface, it goes back to only showing Document 1. This happens multiple times a day and is causing me to… more

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