Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7710 results found
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Panel tab clicking issues
I have been having issues when I click between two tabs that I group together in the same panel it will essentially freeze and only show me one of the panels if I am clicking on another. So for example I have the layer and link tab in one panel. I am currently on the layers panel and when I click on the links tab to switch to that panel it continues to show me the layers panel when I am looking to see the links panel if that makes sense? The only way of fixing this is restarting the…
7 votes -
Window resizes in increments
After a doc is open and the window has been open to the largest size. clicking the bottom right corner to resize the doc window feels like it is snapping to the bottom or to increments of a set size. HOW do we turn this off to resize the document window to any free flowing size ?
7 votesHi,
Sorry for the inconvenience caused,Please let me if the issue still persists. You can try changing the UI scaling in preference panel to small as suggested by frank.
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Anchor Point Guides are invisible in Illustrator 2019 unless selected?
I installed the newest AI update (v23) and started testing some of the new features when I noticed that the anchor points that I rely on for my work have vanished. I've attached screen snips to show the difference between AI 2018 and 2019.
That little magenta X shows up in earlier versions but now it's invisible. It's still present and can be selected if I know where it is but that defeats the purpose, in my opinion. There must be some way to turn these back on, right?
I've tried toggling many settings in the menu and the closest…
7 votesIt seems like several problems got mixed in the comments.
1. Guides made of single anchors (displayed as <Guide> in Layers) are displayed correctly in the latest versions of Ai when View > Guides > Show Guides is enabled (although they are rather small).
2. Illustrator does not draw centerpoints for ellipses while moving then in GPU mode — a know problem, reported separately here: http://illustrator.uservoice.com/forums/601447/suggestions/39740689
Please upvote it if you want to see edges while moving.
3. Show Edges option gets occasionally disabled — gets fixed with Cmd/Ctrl + H. Edges still won’t be drawn when GPU Performance and Real-Time Drawing and Editing options are enabled in Preferences > Performance, only when you switch to CPU mode.
If your case is nothing like this — please comment and share details on the problem, with steps and screenshots or videos.
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Window size not big enough - Can't open the illustration
When I try to open a document from my drive, I get a pop-up window that says: Can't open the illustration. There is not enough room for the window; increase document area and try again.
I've only had this issue since the last update. What can I do to fix this?
7 votesI am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Pasting previously copied objects to random places
Illustrator pastes copied objects to random places outside of the view area.
I have to zoom out and look for the pasted object somewhere outside the artboard. Since updated to the latest version of the software. Also updated the OS to High Siearra to give you a full picture.7 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Cannot place images. Just updated to latest version
Totally fails to place any image.
I have just updated, uninstalled and re-installed and updated my macbook to High Sierra.
Macbook Pro mid-2015
7 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator groups unintended objects, you can't ungroup unless you click on a certain object.
I've had this issue for years with various versions of Illustrator. Occasionally when grouping and ungrouping objects Illustrator will get stuck on a grouped object and then subsequently clicked objects with that object.
It's annoying because it creates unwanted group handles for the subsequent object you want to click or transform.
Over the years I've found that the only way to "ungroup" the unwanted group is trying to find and select one of the objects that is "causing" the unwanted grouping for lack of a better explanation.
Again, this is not a new bug. It's something that I've been dealing…
7 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
lease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Not enough memory to place the file + can't export files Illustrator
Hi,
Hope all is good.
When trying to add any file over approx 50kb to an Illustrator project (to an empty one or one with existing layers), if that's a png, jpg or psd, error message comes out ''not enough memory to place the file'', or nothing happens at all.
At the same time, when I try to export a finished project (of any size), these methods don't work:
'Export As' PNG = the operation cannot be completed because of an unknown error. [!now]
'Save for web (legacy)' = can't even open the option panel, error message comes up straight…7 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
As Andy commented that the memory issue was resolved after updating to 23.0.3, please try that.
Thanks & Regards,
Raghuveer Singh -
Chart inaccuracies
The chart tool often creates inaccurately sized shapes. This is especially noticeable in pie charts.
7 votes -
Incorrect stroke-width on Import of SVG
I've converted a series of EPS graphics to SVG using Inkscape. Most of these graphics have a "transform" attribute that is used to reduce the dimensions/stroke-width of each path. On open, Illustrator handles the dimensions correctly, but does not appear to apply the stroke-width correctly. I've written a PHP script that removes the transform by manually overriding each coordinate/stroke and the SVG's seem to now work correctly. Here's the link to the library if anyone wants to try it:
https://github.com/bpopp/svgtransform/
There's also a more in-depth description of this bug.
7 votes -
Font Size resets to 12pt when new font family is chosen
Changing font face also changes font size.
Steps to reproduce:
1. Select text with text selector tool
2. Select a new font face from the font face drop down menuExpected results: font face changes while all other font properties remain the same.
Actual result: font face and font size properties change.
Using Illustrator v22.17 votes -
.psd clipping path makes imported image scale incorrect
Create a file in Photoshop at 300dpi with a clipping path, import the file into Illustrator CC and place it. Make a note of the scale it imports at then import that same file without a clipping path and you'll get a different scale.
It seems Illustrator is treating the clipping file the same as an embedded file and using 72dpi as it's default resolution.
Why a clipping path should do this to a file is very strange.
7 votes -
Open file that is already open deletes unsaved changes without prompt
If a document is already open and have changes that aren't saved and the user accidently opens the same file, the file closes without giving the user a chance to save changes...
7 votes -
Emoji rendering issues
- Some emojis like 🎉or 😟show up as two undefined glyphs when pasted from the clipboard.
- However, the 😟 will show up when inserted from the Glyphs palette.
To replicate, simply copy/paste these emojis on a text using the Apple Color Emoji font.
7 votesPlease share a screen recording
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SVG export for screens distorted
Vectors getting quite distorted creating SVGs of logos even with 5 decimal places and no minify. I've had to copy and paste into Sketch then export SVGs from there, not ideal at all.
7 votes -
Colors for child items in Layers panel don’t get updated when a color of their parent layer is changed
If you have a layer twirled open with a custom layer color and you switch to a new layer color the child objects don't change color in the layer panel. They do show up if you twirl up and down the layer contents.
7 votes -
New document causes crash
When starting a new document, the first thing that Illustrator does is crash. Doesn't matter what the size of the document is.
7 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket as we are not able to reproduce this issue at our side. If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
With Best Regards,
Raghuveer Singh
Illustrator Team -
Type On Path bug with OpenType-SVG fonts
- Apply a text to a curved path.
- Apply a color font like Trajan to the curved text. This results in incorrect glyph rotation.
- The rotation issue is no visible with CFF glyphs.
7 votesThe issue is no longer happening in the latest releases. Please comment back if it does not for you.
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A tool blob brush is working only for a few lines and then (without any error message) it stops drawing the lines.
A tool blob brush is working only for a few lines and then (without any error message) it stops drawing the lines. Changing the tool for another and back to blob brush doesn't help.
I've reinstalled the whole application but still the same issue.
Windows 10.7 votes -
Black boxes appear on top of anything I draw with the pen tool
If I try to draw something with the pen tool a black box will cover it, while I can still draw what I want, I can't see what i'm doing which makes it very difficult.
I've updated illustrator, my laptop, and tried new documents but nothing will change it.7 votes
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