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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7924 results found

  1. After latest update, workspaces no longer work

    Any time I launch Illustrator now, it completely clears the interface (no tools, control bar, nothing). Additionally, if I try to select a workspace, it does nothing.

    I can bring the elements back in one-by-one, just like normal, but the Save Workspace is completely grayed out (I did have previously save workspaces).

    Needless to say, this is extremely frustrating to have to spend minutes re-setting up the interface each time I want to use it.

    7 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  2. New version of Illustrator Smart Guides do not work

    Ever since the last update, and now also with the brand new version (as of 6/17/20), the Smart Guides have stopped working properly, almost non-existent.

    7 votes
    6 comments  ·  Snapping  ·  Admin →
    How important is this to you?

  3. Not enough memory (RAM), cant apply 3D effect

    hello. every time i open a particular illustrator file, it says i dont have enough memory (RAM), and it doesn't respond when i try to apply 3D effect. please advise.

    7 votes
    4 comments  ·  Performance  ·  Admin →
    How important is this to you?

  4. Illustrator links are broken upon document recovery

    After suffering through terrible support through the chat in Adobe Admin Console (basically just telling me that I'm wrong), I've been redirected here.

    Here's the bug:

    In Illustrator 24.1.X, all links will be broken when you try to open a recovered document. This does not happen in 24.0.X

    How to reproduce:

    Create an AI File

    Link a png from the 'Links' folder next to it

    Save it

    Make an edit and let it Auto Save

    Force Close AI

    Open the 'recovered' file when it asks me

    You are met with this:

    'Could not find a plug-in to read the linked…

    7 votes
    3 comments  ·  Images, Links  ·  Admin →
    How important is this to you?

  5. Can't record an action “Export for screen” in illustrator V24.1.1 Windows user

    What I'm trying to do is save time when I'm saving files. I can't find an appropriate solution for my use case. The "export for screens" interface seems to be the closest solution, I'm trying to add an action for "Export For Screen" but not showing any action please help me. Action not recording export for the screen (Alt+Ctrl+E) PNG

    have a variable in Illustrator and I want to get png output automatically but it doesn't work when I want to record the action..

    When I want to get a pdf output, everything is OK

    But no png

    Please test…

    7 votes
    6 comments  ·  Actions  ·  Admin →
    How important is this to you?

  6. BUG: Envelope Distort (with Anti Alias option on) changes colour values of embedded images.

    When trying to use Envelope Distort (eg Mesh) and the 'Anti Alias' option to maintain clarity, if the artwork features embedded images (eg a multichannel PSD that must be embedded for Envelope Distort action) it is clearly seen the results with and with AA active are different. Only without use of AA will the colour values remain faithful to the original pre-distorted image.

    Whilst I would expect some changes along edges, etc. that would benefit the most from using AA, it is seen across the entire image. This is not correct and renders the Envelope Distort function unusable for these…

    7 votes
    0 comments  ·  Meshes, Distortion  ·  Admin →
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  7. Fonts are not refreshed when right sided metrics are changed

    This issue happens in the context of editing the metrics of a font file multiple times (in order to view new metrics changes in realtime).

    Fonts will not always be refreshed to the latest version when overwriting a font file in the Adobe Fonts folder with a new updated version:

    • When a right sidebearing of a glyph is changed and the font regenerated, the font is NOT updated in Illustrator.

    • Whereas editing a left side bearing and regenerating the font will show the updated font with all edited metrics (both the new left & right sidebearings).

    Issue happens in all…

    7 votes
    2 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?
    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1) Kindly share both version of fonts at ShareWithAI@adobe.com .
    2) Please mention the title of this issue as the subject of the mail with tag [UserVoice] and Uservoice link in subject of email.

    Regards
    Ankit Goyal

  8. CRASH AND NO RECOVERY

    ever since the most recent updates, my illustrator has been crashing regularly. And worse file recovery has not recovered a single file. this is very wack. I have lost money re-doing things I already made and lost because of random crashes. Very Very disappointing and not encouraging me to continue using illustrator.

    7 votes
    4 comments  ·  Performance  ·  Admin →
    How important is this to you?

  9. Why can't you make snap work again?

    I work with die cuts and i need precision. Don't remember from which version but illutrator sucks at snapping now. I mean all shapes i make get 20.001 or 19.999 and try using compound, it doesn't work! You can't draw with precision anymore.

    7 votes
    2 comments  ·  Tools  ·  Admin →
    How important is this to you?

  10. Illustrator ignores variable font kerning

    As described. Illustrator is not interpolating kerning data. Using a font that works well on everything but Illustrator. Left is view in Chrome, right in Illustrator.

    7 votes
    3 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?
    Need More Info  ·  Anish Kumar responded

    Hi Alex,

    Thanks for reporting this issue. Are you facing it with any specific font? Can you please share the details of the font and value of kerning that you applied in snapshot?

    Thanks
    Anish

  11. Files missing text elements when opening in illustrator.

    Illustrator CC 24.0.1 windows.
    when i open files i recently saved they are missing half of the text elements.
    I can open the files in adobe acrobat and everything looks correct but when i open in illustrator its missing.

    7 votes
    6 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  12. pdf cannot be displayed

    Hi, Since update Illustrator 2020, when I save ai to pdf file, it cannot be displayed the thumbnail, and even use Acrobat open still can't see it. Please see attached.
    Thanks!

    7 votes
    6 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  13. Illustrator 202 Unable to Add Bleed Above 1” In Existing Document

    When making a new document we are now able to add bleed up to 24”.

    However when trying to add bleed to an existing document by going to File > Document Setup, it does not let you set bleed above 1”.

    7 votes
    2 comments  ·  Documents and Artboards  ·  Admin →
    How important is this to you?

  14. AI 24 freezes on startup (Mac OS Catalina)

    Illustrator 24 (2020) will not launch on my MacBook Pro Retina.

    1. I'm running Catalina 10.15.1 and Illustrator 2020.
    2. The applications is installed and launched
    3. I expect the app to open
    4. It freezes upon startup

    I had the same issue with InDesign 2020 freezing up (causing me to have to Force Quit the stalled app), but Photoshop 2020 did not have any issues.

    I was able to get InDesign 2020 to launch by restarting in Safe Mode, then disabling the "Show Home screen when no documents are open" Preference, then restarting normally.

    The bug seem related to not being able to…

    7 votes
    1 comment  ·  Launch  ·  Admin →
    How important is this to you?

  15. In Adobe Illustrator Constrain Width and Height proportions doesnt work

    I don't know why but 'Constrain Width and Height proportions doesn't work
    in 'Transform' or 'Properties' panel

    Whenever I constrain and move the number up, it creates a weird number
    for example, if the shape is 60,60 and when I write down 70 on the height the width becomes 69.256 something like this

    so frustrating!!!!!!!!!

    7 votes
    4 comments  ·  Other...  ·  Admin →
    How important is this to you?

  16. Ctrl+Tab does not work when Caps Lock is on

    When Caps Lock is on, the Ctrl+Tab shortcut for switching document windows does not work.

    When Caps Lock is off, the Ctrl+Tab shortcut works normally.

    I believe that this is not intentional behavior.
    All the computers in my studio are experiencing this problem, resetting preferences does not help.

    Windows 10 64bit (this problem was also present on Windows 8.1 64bit and older versions of Illustrator)
    Latest Illustrator version
    Intel i7 processor
    32 GB of RAM
    NVIDIA GTX graphics card

    7 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  17. png file blurry after exporting file

    my illustartor file logo is very good but when i export that file in png jpeg it looks like blurry...please can help me

    7 votes
    6 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  18. Thai language bug

    Thai font deleted or missing when create outline.
    Most of the time it happens to few or last fonts of the line.

    Macbook Pro 15"
    OS 10.14.6
    IllustratorCC version 23.0.4

    7 votes
    5 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?
    Need More Info  ·  Ashutosh Chaturvedi responded

    Hi,
    Can you upgrade to latest release 23.0.6 and let us know if it fixes your issue. We had fixed a bug with similar description in 23.0.6

    Thanks,
    Ashutosh

  19. Pathfinder bugs and artifacts

    Pathfinder distorts curves and these distortions create stray points and small vector artifacts when I "slice".

    This has been an issue from IL5 (pre-CS and pre-CC), when Pathfinder was first introduced.

    Until Adobe increased maximum magnification, it was hard to tell what was happening, but in CC I can clearly see that in Pathfinder, smooth curves distort. My guess is something analogous to mathematical rounding errors in defining the berzier curve.

    Sometimes, the distortion is very "squiggly", appears to be introducing the 'QuickDraw error (reported separately), and produces unusable results.

    While most of these errors and artifacts are essentially microscopic,…

    7 votes
    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
    How important is this to you?

  20. BUG - Offset path preview remains in artwork even after cancel or tick off preview

    Hi. Since Illustrator 23 I have a very strange bug in the preview of offset path. When I select a shape and select offset path I get the dialog. In the dialog I can set the variables. if I then click ok all is well. But if I check preview I can see what the values I entered will do. So far so good. But then something strange happens. If I change a value I see the result in a preview, but I also see the first preview. The result is even added to the last preview path. And i…

    7 votes
    7 comments  ·  Tools  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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