7715 results found

1. Giant splash screen ads in paid for, professional subscription is a BUG

   I am sick to death of the huge, intrusive, non-cancelable, and occasionally completely incapacitating ads popping up in a very expensive, professional, enterprise-level paid-for subscription. This is so unbelievably unprofessional and unconscionable in a paid subscription.

   I have been working for 10+ hours today in Illustrator and Photoshop, and have had several pop ups. But this one was the last straw. It nearly covered the whole screen. I can't close it and tell it never ask me this again, oh no, I can only request that it defer the annoying shill until the middle of another, future, equally tense deadline event.

   Last night at 2am, after a nearly 15 hour day, I had one pop up that had the "oh please do bother me with this again later" button off the screen, so there was NOTHING I could do. Thankfully after about 20 long, tense minutes I was able to save my drawings and close Illustrator to get rid of them.
   Yes I've turned off splash screen welcome and tool tips, but you know what? those are not tool tips, those are ADS. I've been using AutoCAD for over 30 years, but I'm new to Illustrator, so I kinda NEED the tool tips, at least the minimal hover ones so I can get a clue what a button is since I don't have it all memorized yet.

   There are hundreds of comments in your user groups and others going back years from your customers who are disrupted and enraged by this practice. What exactly are you getting out of it? I can choose a tutorial whenever I want, I don't need them shoved in my face. It surely isn't selling anything, I'VE ALREADY PAID.

   GIVE US THE COMPLETE METHOD TO END THIS PRACTICE without losing actual, useful functionality.

   Julie Walker
   Honeywell

   I am sick to death of the huge, intrusive, non-cancelable, and occasionally completely incapacitating ads popping up in a very expensive, professional, enterprise-level paid-for subscription. This is so unbelievably unprofessional and unconscionable in a paid subscription.

   I have been working for 10+ hours today in Illustrator and Photoshop, and have had several pop ups. But this one was the last straw. It nearly covered the whole screen. I can't close it and tell it never ask me this again, oh no, I can only request that it defer the annoying shill until the middle of another, future, equally tense deadline… more

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. Find and Replace text results in unwanted repeated characters

   Illustrator v 28.0
   Mac OS Ventura 13.4.1

   Using the Edit > Find and Replace... function to search for and remove text results in the first character after the removed text to be repeated. For example:

   Old text: Lorem Singapore / Lorem Hong Kong / Lorem Australia
   Find "Lorem " and replace with nothing
   Result: SSingapore / HHong Kong / AAustralia

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   4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Hidden clipping mask still contributes to exported image

   I had a design with two clippings mask applied to it, for layout and previewing purposes.
   When time to export a final image comes, I hide the top-level smaller one, and leave the larger one at the bottom to clip my design.

   But when I review the exported image, I realize Illustrator removed the some elements of the design, despite me seeing them on canvas. It took a live brush and deleted some parts of it even!

   Take a look at the file attached.
   1. Open it
   2. Study the layer structure, notice a hidden clipping mask. Note the design now is clipped to the artboard’s boundaries — this is what I expect to get on export
   3. Export the document to a TIFF, with any settings
   4. Review the image, notice missing elements

   Workarounds are known to me. Again, I have my reasons to have this completely legal layer structure, to have one mask hidden, and to have the other one kept (this test document is a distilled version of a larger one I had with many more artboards).

   Please address this.

   I had a design with two clippings mask applied to it, for layout and previewing purposes.
   When time to export a final image comes, I hide the top-level smaller one, and leave the larger one at the bottom to clip my design.

   But when I review the exported image, I realize Illustrator removed the some elements of the design, despite me seeing them on canvas. It took a live brush and deleted some parts of it even!

   Take a look at the file attached.
   1. Open it
   2. Study the layer structure, notice a hidden clipping mask. Note the design… more

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   0 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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4. Enormément de latence

   Je rencontre des problèmes avec illustrator. Mon ordinateur est équipé de Windows 10 et d'une carte graphique NVIDIA RTX A4500 à jour. Depuis la version 28.0 de l'application, celle-ci met beaucoup de temps à se lancer et lorsque cela se produit, je n'arrive pas à accéder à l'écran d'accueil où je peux choisir le type de plan de travail que je souhaite utiliser. Je suis contraint d'ouvrir directement un fichier depuis mon explorateur de fichiers, sinon l'application ne fonctionne pas. De plus, une fois que j'ai ouvert un fichier, il y a un temps de latence d'au moins 30 secondes, voire plus, entre chaque clic et l'exécution de l'action correspondante... En résumé, l'application est inutilisable.

   Je rencontre des problèmes avec illustrator. Mon ordinateur est équipé de Windows 10 et d'une carte graphique NVIDIA RTX A4500 à jour. Depuis la version 28.0 de l'application, celle-ci met beaucoup de temps à se lancer et lorsque cela se produit, je n'arrive pas à accéder à l'écran d'accueil où je peux choisir le type de plan de travail que je souhaite utiliser. Je suis contraint d'ouvrir directement un fichier depuis mon explorateur de fichiers, sinon l'application ne fonctionne pas. De plus, une fois que j'ai ouvert un fichier, il y a un temps de latence d'au moins 30 secondes,… more

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   4 comments  ·  Performance  ·  Delete…  ·  Admin →
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5. [Illustrator 27.9] Changing the Fill Color of All Objects Becomes Impossible After Using the Gradient Tool

   After I change the color of a gradient stop several times, changing the fill color of virtually all objects becomes impossible until I restart Illustrator.

   How to reproduce the bug:

   1) Create any object with a gradient fill.

   2) Keep changing the colors of the stops.

   3) Once changing the colors becomes impossible, create a new object in either the same or a new document and try to set its fill color.

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   7 comments  ·  Gradients  ·  Delete…  ·  Admin →
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6. Can't change the color of a gradient stop to an existing swatch

   Most infuriating Gradient Swatch forever bug. This bug has been persistent through the past several updates and I don't understand why Adobe is ignoring such an infuriating bug that should not be that hard to correct. Click on the gradient stop and select a swatch from the popup swatches palette and no effect.

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7. Don’t delete preferences after downgrade

   This issue is critical.

   When downgrading using the CC app (from “Other versions”), the entire preference folder is wiped out, for instance from 27.9 to 27.8.1.

   It means that downgrading delete without warning years of work on custom shortcuts, transparency presets, default options, workspaces, etc.

   I lost everything just because I wanted to avoid some bugs I had in 27.9.

   At the very least, there should be a warning. Ideally, there should be no deletion of preferences.

   Even if the use makes a copy of their preferences folder (for instance by copying “enGB” to “enGB (backup)”, the backup copy is deleted during the downgrade.

   This is extremely damaging, as many professionals rely on heavy customization of their work tools. If a new version is unstable or buggy, they will downgrade to be able to work. If they loose all there preferences during the process, they would not be able to work at all (hello!).

   Example of preference folder: ~/library/Preferences/Adobe/Adobe Illustrator/Adobe Illustrator 27 Settings

   This issue is critical.

   When downgrading using the CC app (from “Other versions”), the entire preference folder is wiped out, for instance from 27.9 to 27.8.1.

   It means that downgrading delete without warning years of work on custom shortcuts, transparency presets, default options, workspaces, etc.

   I lost everything just because I wanted to avoid some bugs I had in 27.9.

   At the very least, there should be a warning. Ideally, there should be no deletion of preferences.

   Even if the use makes a copy of their preferences folder (for instance by copying “enGB” to “enGB (backup)”, the backup… more

   3 votes

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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8. Random extra lines generated along with results in 3D & Materials tool in vector mode.

   I am working on a logo for a client - generating metallic text elements for part of it. The tool works quite well, but I'm having an issue where I cannot get it to stop drawing seemingly random vector lines around the generated element.

   It seems to be persistent across EVERY setting. Bevel or inflate, raytracing or not, any quality, any DPI, any color space, reduce noise or not, it is independent of material - IDK what else to try. They are not selectable, I cannot do anything with these extra lines!

   It does go away when you turn vector off, but I need this logo to remain as a vector, because it will be printed in various sizes from business card to large banners.

   I'm kind of losing my mind here, I'm supposed to present this artwork to the client tomorrow and I don't think I can present it with these random lines!

   Additional note, if I drag that element into the graphic styles tab, and then try to apply it to another copy of the same element, it draws the exact same set of extra lines.

   Additional note 2: The extra lines don't seem to be present if I export the element as a 3D .usda file, but I can't seem to then reimport that to illustrator.

   I just updated illustrator and no change.

   I tried turning stroke off and generating an equivalent offset path to no avail.

   I am working on a logo for a client - generating metallic text elements for part of it. The tool works quite well, but I'm having an issue where I cannot get it to stop drawing seemingly random vector lines around the generated element.

   It seems to be persistent across EVERY setting. Bevel or inflate, raytracing or not, any quality, any DPI, any color space, reduce noise or not, it is independent of material - IDK what else to try. They are not selectable, I cannot do anything with these extra lines!

   It does go away when you turn vector… more

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   3 votes

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   10 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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9. Font Height settings not working with all-small-cap typefaces

   1. Working in MacOS 13.5.2

   2. Illustrator 27.8.1

   3. When setting type in a Area Type box, the default Font Height is snapping to the x-height of the text, but only when using fonts with small-cap style lowercase letterforms, rather than typical lowercase forms. When using a font with typical lowercase, the Font Height of the box is defaulting to the height of uppercase letters, as expected.

   This behavior is happening to fonts installed locally on my system, as well as those activated though Adobe Fonts.

   Selecting various settings for the Font Height option in the Character panel does not alter this behavior, for any of the fonts regardless of style.

   1. Working in MacOS 13.5.2

   2. Illustrator 27.8.1

   3. When setting type in a Area Type box, the default Font Height is snapping to the x-height of the text, but only when using fonts with small-cap style lowercase letterforms, rather than typical lowercase forms. When using a font with typical lowercase, the Font Height of the box is defaulting to the height of uppercase letters, as expected.

   This behavior is happening to fonts installed locally on my system, as well as those activated though Adobe Fonts.

   Selecting various settings for the Font Height option in the Character panel does not alter this behavior,… more

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. duplicates all the placed images

    Every time I open a document with images I get an alert about images not found, without having moved them since I saved the document and when I locate them again, when the document is opened all the duplicate images appear, and it places them in the center of the document . I attach a screenshot of how duplicate images appear to me

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    3 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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11. Translation error for Turkish

    Column for Turkish is Sütun; but it is misspelled and written as sütün.
    All sütün words must be replaced with Sütun.
    You can see it in new document window (sütünlar).

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12. Make Adobe products inclusive for people with vision problems.

    It is impossible to change the menu color (make it dark like the rest of the interface) in Illustrator even after editing the registry in Windows 11. Only the Effect menu changes color according to the system settings, the rest (File, Edit, Type etc) remain blinding-white, which is critically bad for people with vision problems.

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13. Horizontal Scroll **** + mouse wheel

    On mac OS, Illustrator version 27.8

    Scrolling horizontally using SHIFT key + mouse wheel, is broken, and appears to be an obvious mathematical error.

    Expected behaviour is for the view to scroll left or right.

    Actual behaviour is that is works at some zoom levels, say 300% or 400%, but at higher zoom levels it barely scrolls a few pixels, and at 100% or less, it scrolls the entire page or worse for the smallest increment of the mouse wheel.

    It seems clear that the zoom amount has been factored into the scroll amount inversely by accident.

    This is a rudimentary feature of the UI, and important. Also a seemingly quick one to find and correct.

    Am I right?

    On mac OS, Illustrator version 27.8

    Scrolling horizontally using SHIFT key + mouse wheel, is broken, and appears to be an obvious mathematical error.

    Expected behaviour is for the view to scroll left or right.

    Actual behaviour is that is works at some zoom levels, say 300% or 400%, but at higher zoom levels it barely scrolls a few pixels, and at 100% or less, it scrolls the entire page or worse for the smallest increment of the mouse wheel.

    It seems clear that the zoom amount has been factored into the scroll amount inversely by accident.

    This is a… more

    3 votes

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    4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. 直線ツールで線を描画してから、線の色をコード入力すると白になる

    （１）塗りと線の色指定をともに「なし」の状態にする。
    （２）直線ツールで線を描画する。
    （３）（２）の描画後（線が選択された状態で）線の色のメニューをダブルクリックすると、「カラーピッカー」のメニューが表示される。
    （４）（３）で表示されたカラーピッカーの色コード（＃）の箇所に、黒のコード「000000」を手入力すると、線が黒にならずに「FFFFFF」の白になってしまう。

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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15. Black objects in clipping mask are not exported to SVG

    Hi,

    I created two same artboards with rectangle and text in clipping mask (the mask is important). The only difference is fill of objects – one is black and second red. Then I exported both artboards to SVG using Export for Screens feature (setup attached, but any other setup produces same result). Red version is exported correctly but the black one creates empty SVG file.

    I checked SVG code of both files. If the object has any color except of black, code will include fill parameter for each object. But if object is black, code will skip the fill parameter and object takes fill from clipping mask which is none.

    I use actual version of Illustrator 27.7 on Windows 10

    Hi,

    I created two same artboards with rectangle and text in clipping mask (the mask is important). The only difference is fill of objects – one is black and second red. Then I exported both artboards to SVG using Export for Screens feature (setup attached, but any other setup produces same result). Red version is exported correctly but the black one creates empty SVG file.

    I checked SVG code of both files. If the object has any color except of black, code will include fill parameter for each object. But if object is black, code will skip the fill parameter… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Replacing ': ' (a semicolon followed by a space) leads to doubling the next symbol

    As discussed at https://community.adobe.com/t5/illustrator-discussions/illustrator-27-5-quot-find-and-replace-quot-issue/td-p/13765176

    If you use Find And Replace to find any combination which ends with a semicolon followed by a space, like in 'Test: ', using Replace All will double the next character after the space in all matches.

    For example, replacing 'Test: ' (with a space at the end) with nothing in 'Test: 80%' gives '880%'.

    Single Replace works fine.

    Original report by sevenK

    3 votes

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17. Toggling Layer Visibility now Lags Greatly with each New Layer Added after introduction of Search to Layers

    In May 2022 (before Search Layers was added for example) you could have a file with 2600 layers and toggle the visibility on and off in less than a second. Now in June 2023 the same type of file takes 30 seconds to toggle the visibility of a single layer.

    Here's how to reproduce the BUG that has been introduced into ILLUSTRATOR now:

    I'm using a - Windows 10 Desktop
    Illustrator v 27.6.1
    ASUS Laptop with 40 GB of RAM
    1TB SSD drives and plenty of scratch disk and page file space.

    Reproduction Steps:

    1. create a new Illustrator document 1920x1080
    2. create 100 new blank layers
    3. on layer 100 just create a very simple shape like a rectangle
    4. copy all 100 layers (so now there are 200 layers)
    5. drag the new rectangle (on layer 200) over and give it a different color
    6. now copy all 200 layers (so now there are 400 layers)
    7. drag the two new rectangles (on layer 300 and layer 400) over and give them a different color
    8. now copy all 400 layers (so now there are 800 layers)
    9. drag the 4 new rectangles (on layers 500, 600, 700 and 800) over and give them a different color
    10. now copy all 800 layers (so now there are 1600 layers)
    11. drag the 8 new rectangles (on layers 900, 1000, 1100, 1200, 1300, 1400, 1500, 1600) over and give them a different color
    12. at this point you only have 16 shapes (rectangles) each with a different color, but there should be 1600 unique layers in the document (the other layers are just empty and blank for simplicity of this example to to show that it is not the complexity of the art causing the issue)
    13. select one of the layers with the visible rectangle in it and toggle the visibility of that simple shape and note how it take many seconds for the visibility of that simple layer to change
    14. in MAY 2022 Illustrator build a document far more complex than this simple example had no problem toggling a layer like this in less than a second with over 2600 layers, but now in JUNE 2023 there is a noticeable LAG that starts happening to toggling layer visibility as early as only 400 layers in an Illustrator file

    I've attached an example file below so you can see how the final test file should look like in case of issues following the above instructions in order to see and test the bug introduced in the newer version of Illustrator.

    In May 2022 (before Search Layers was added for example) you could have a file with 2600 layers and toggle the visibility on and off in less than a second. Now in June 2023 the same type of file takes 30 seconds to toggle the visibility of a single layer.

    Here's how to reproduce the BUG that has been introduced into ILLUSTRATOR now:

    I'm using a - Windows 10 Desktop
    Illustrator v 27.6.1
    ASUS Laptop with 40 GB of RAM
    1TB SSD drives and plenty of scratch disk and page file space.

    Reproduction Steps:

    1. create a new Illustrator document 1920x1080
    2. … more
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    2 comments  ·  Layers  ·  Delete…  ·  Admin →
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    Done (In Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Fixed in Beta 27.9 5. Please check if it works for you.

    At the test setup it now takes roughly 1 second to hide and show layers.

18. Color preview

    When I select an object I used to change the color and have a live preview before choosing it...why is not available anymore???

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Planned  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    According to the team, there was an issue because of live color preview, and it had to be disabled in 27.6.1. The team is working on fixing the issue at the earliest, and then the live color feature would be in the release with the fix.

19. app.preferences.setIntegerPreference() does not work

    app.preferences.setIntegerPreference("rulerType", 0) changes the selection in the GUI but doesn't actually apply the change to the document.

    I still have to go into the GUI preferences, change the units to something else, then back to inches and close for the change to actually apply to the current document.

    3 votes

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    1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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20. Color Picker lets objects disappear in Outline Mode and in Exports!

    When you use the Color Picker to change the color of texts, then this will lead to the problem, that every object of the same layer disappears in the Outline Mode AND much more worse: in the export.
    I made a video: https://www.youtube.com/watch?v=WBYTfLfOpRU

    1. Create a new file.
    2. Create one ore more text objects. And some other path objects too, if you like.
    3. Use the Color Picker (!! not any other color tool) to change the color of a text.
    4. Go to the Outline Mode (ctrl+y) and see that every object seems to be invisible.
    5. Try to export the file (Export as..., e.g. JPG). You will see that these objects are not visible in this exported file.

    The objects "come back" only after some further transformations on them.

    Illustrator 27.5
    Windows 10

    In Illustrator 26.5 this bug does NOT appear.

    And by the way: Illustrator 27.6 has a bunch of so many new bugs just after starting it. Please please please test your software yourself before you release it to the customers!
    I will leave the Adobe Software for sure if this style of programming is the future.

    When you use the Color Picker to change the color of texts, then this will lead to the problem, that every object of the same layer disappears in the Outline Mode AND much more worse: in the export.
    I made a video: https://www.youtube.com/watch?v=WBYTfLfOpRU

    1. Create a new file.
    2. Create one ore more text objects. And some other path objects too, if you like.
    3. Use the Color Picker (!! not any other color tool) to change the color of a text.
    4. Go to the Outline Mode (ctrl+y) and see that every object seems to be invisible.
    5. Try to export the file (Export… more
    3 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    Thanks for reporting this issue, Illustrator Team really appreciate this. We have resolved the issue now. 

    
    

    Kindly do “Check for Update” on Creative Cloud Desktop Update section and issue will be no longer reproducible.