1177 results found

1. pdf cannot be displayed

   Hi, Since update Illustrator 2020, when I save ai to pdf file, it cannot be displayed the thumbnail, and even use Acrobat open still can't see it. Please see attached.
   Thanks!

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. png file blurry after exporting file

   my illustartor file logo is very good but when i export that file in png jpeg it looks like blurry...please can help me

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3. Hex Color vs Save

   Windows: 10.0.17763.557
   Illustrator: 23.0.3 (64-bit)
   Processor: Intel i7 8700k
   RAM: 16GB
   GPU: NVidia GTX970

   When I change the color of an object via hex code, Illustrator changes the color but does not detect that an edit has occurred to enable the save option.

   Step by step:
   1 - Create a new file in Illustrator in RGB mode.
   2 - Type M and create a rectangle.
   3 - Fill in the rectangle with any color.
   4 - Save and close the file.
   5 - Reopen the file.
   6 - Select the rectangle.
   7 - Press F6 to open the color panel. Choose the RGB mode.
   8 - In the color panel change the color through the # field and press enter.
   9 - Close the document.

   You will notice that Illustrator did not ask if you wanted to save the change.

   Windows: 10.0.17763.557
   Illustrator: 23.0.3 (64-bit)
   Processor: Intel i7 8700k
   RAM: 16GB
   GPU: NVidia GTX970

   When I change the color of an object via hex code, Illustrator changes the color but does not detect that an edit has occurred to enable the save option.

   Step by step:
   1 - Create a new file in Illustrator in RGB mode.
   2 - Type M and create a rectangle.
   3 - Fill in the rectangle with any color.
   4 - Save and close the file.
   5 - Reopen the file.
   6 - Select the rectangle.
   7 - Press F6 to open the color panel.… more

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4. empty progress dialog

   BUG: Hitting save, switching to another application for a bit, and then coming back to Illustrator leaves a non-dismissable, persistent blank "Progress" dialog floating behind Illustrator's windows. These empty dialogs often stack up, and only ever go away by quitting the application.

   Expected: whatever dialog this is supposed to be clears itself up, cleans itself up, and puts itself away.

   Mac Powerbook touchbar
   MacOS Mojave 10.14.3
   Illustrator 23.0.2

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   7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Thanks for reporting the issue. We have tried the scenario and failed to reproduce it,it would be helpful if you could provide some more information-

   Is this happening on win 7 only?

   Have you tried cleaning the preferences and re launching the application?Does that solve the issue.

   Have you encountered this issue with the latest Illustrator build?

   Thanks
   Anish Kumar

5. Cannot place images. Just updated to latest version

   Totally fails to place any image.

   I have just updated, uninstalled and re-installed and updated my macbook to High Sierra.

   Macbook Pro mid-2015

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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Incorrect stroke-width on Import of SVG

   I've converted a series of EPS graphics to SVG using Inkscape. Most of these graphics have a "transform" attribute that is used to reduce the dimensions/stroke-width of each path. On open, Illustrator handles the dimensions correctly, but does not appear to apply the stroke-width correctly. I've written a PHP script that removes the transform by manually overriding each coordinate/stroke and the SVG's seem to now work correctly. Here's the link to the library if anyone wants to try it:

   https://github.com/bpopp/svgtransform/

   There's also a more in-depth description of this bug.

   7 votes

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7. Open file that is already open deletes unsaved changes without prompt

   If a document is already open and have changes that aren't saved and the user accidently opens the same file, the file closes without giving the user a chance to save changes...

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   11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. SVG export for screens distorted

   Vectors getting quite distorted creating SVGs of logos even with 5 decimal places and no minify. I've had to copy and paste into Sketch then export SVGs from there, not ideal at all.

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   Added to Backlog  ·  4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. SVG text export failure

   Illustrator 22.0.1 cannot export text layer names to SVG, which seriously impairs our SVG processing pipeline. Tested on both Mac and PC.
   To reproduce:
   • Create a blank document
   • Create a new text object with the Type tool
   • Give the text object a name in the Layers control panel
   • Export to SVG, setting Object IDs to "Layer Names"

   The resulting SVG code will contain a <text> entity, but without its "id" attribute!

   7 votes

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

10. Can't Save multiple artboards as a Single File PDF from Export for Screens in 29.6

    Even though the single file option is checked, multiple artboards will not be saved in a single file, but as separate PDFs.
    This worked in previous versions.
    See forum report from Helena here:
    https://community.adobe.com/t5/illustrator-discussions/illustrator-2025-mac-os-15-4-1-can-t-save-single-file-pdf-from-export-for-screen/m-p/15381019#M445463

    6 votes

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    8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    Fix is available in version 29.7.1

11. SVG Precision and options are reset on every launch of IL. Add a place in IL preferences allowing users to permanently set SVG precision.

    I've gone over this problem in detail on the forums here:

    https://community.adobe.com/t5/illustrator-discussions/opening-a-svg-and-then-re-saving-it-causes-severe-distortions-in-the-resulting-file/m-p/15123107#M434142

    Illustrator's precision for saving out SVG files has a default of 1 decimal place. This can cause severe path distortion and rounding errors in the resulting file if you simply save it with CTRL+S.

    This precision setting is reset to 1 after closing and re-opening Illustrator no matter what settings you have applied in the past. To rectify this, you have to:

    1. FIRST select "Save As..."
    2. Choose SVG as your format.
    3. Click save and wait for the SVG options dialog to appear.
    4. Change the precision value from 1 decimal place to something like 5-6.

    If you don't do this, any SVG you open and save (even if no edit was made) will likely end up malformed.

    You can replicate this by opening a SVG, nudging it maybe a pixel or two, and then saving it with ctrl+s. Re-open the file and then observe the obvious distortions and rounding errors.

    Right now, as it stands, It's so easy to corrupt any icons you might be working on if you are making changes from SVG to SVG.

    All you have to do is make a small modification, hit CTRL+S, and then ... boom! Your file is now instantly corrupted and rounding errors distort your paths.

    Here is an example.

    Original Image:

    https://community.adobe.com/t5/image/serverpage/image-id/784478i544B7B1A8591C865/image-size/large/is-moderation-mode/true?v=v2&px=999

    Re-Saved Image:

    https://community.adobe.com/t5/image/serverpage/image-id/784479i67374AE1F641A82B/image-size/large/is-moderation-mode/true?v=v2&px=999

    I urgently request that Adobe does something about this, such as letting users define their default save options somewhere in the preferences so that this sticks permanently. Right now, precision is reset to 1 decimal place on every launch of the application.

    Please add an "Export Options" section to the application preferences, or a menu item that allows us to set a default SVG export profile.

    I beg that someone on the team incorporates an option to fix this!

    Thanks so much for reading.

    I've gone over this problem in detail on the forums here:

    https://community.adobe.com/t5/illustrator-discussions/opening-a-svg-and-then-re-saving-it-causes-severe-distortions-in-the-resulting-file/m-p/15123107#M434142

    Illustrator's precision for saving out SVG files has a default of 1 decimal place. This can cause severe path distortion and rounding errors in the resulting file if you simply save it with CTRL+S.

    This precision setting is reset to 1 after closing and re-opening Illustrator no matter what settings you have applied in the past. To rectify this, you have to:

    1. FIRST select "Save As..."
    2. Choose SVG as your format.
    3. Click save and wait for the SVG options dialog to appear.
    4. Change the precision value from 1… more

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    9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Should be fixed in Beta. Please verify if this works properly now.

12. 「ドキュメントの描画モードを分離」を適用したIllustrator形式ファイルを配置すると中身が表示されない

    macOS13.6.7/Windows11
    Illustrator.28.6

    1. 新規ドキュメント上に適当に図形を描画、描画モード（乗算など）を設定する。
    2. ドキュメントの描画モードを分離を設定してIllustrator2020形式（PDF五感）で保存する。
    3. 新規ドキュメントを作成し、先のドキュメントを配置する。
    4. 配置されたドキュメントの内容が表示されず、空白のドキュメントを配置した状態と同様にある。

    期待する結果
    配置ドキュメントを正常に描画する。

    実際の結果
    配置された「ドキュメントの描画モードを分離」を行ったIllustrator形式ファイルは内容を正常に表示できない。

    回避方法
    Illustratorドキュメントに配置する場合Illustrator形式ファイルではなく別途PDFを書き出せば配置は可能ですが、データによってはPDFが意図したとおり書き出されない場合があります。
    基本的にはドキュメントに対してのこれらの処理は行わずに個別に調整するのが無難です。

    ここでは「ドキュメントの描画モードを分離」を行ったドキュメントについて報告しましたが、「ドキュメントのグループの抜き」が適用されたIllustrator形式ファイルも同様の問題を抱えています。

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    Under Review  ·  MIE responded

    ご報告いただきました内容について只今検証中です。

    進展がありましたら追ってご連絡差し上げます。

    よろしくお願いいたします。

    
    

    イラストレーターデスクトップ版チーム

13. Export for Screens does not remember color model format settings for JPG 100, JPG 80, etc.

    When Illustrator is closed, it forgets the color model that was chosen for exporting JPEGs with Export for Screens.

    For reference of how this setting is accessed:
    File > Export > Export for Screens
    Then in the Formats area, click the gear icon.
    In the column, select any of the JPG formats (JPG 100, JPG 80, et cetera).
    Then there is a drop-down labeled "Color Model" that allows you to choose between CMYK, RGB, and grayscale.

    If you select RGB then click "Save Settings" it will remember the setting while Illustrator is open. But when you close Illustrator, and open it again, the setting will be reverted to CMYK when you are working in a CMYK document.

    This is rather annoying for me because I work in the exhibit design field and graphic layout are intended for print (CMYK) but often need to be visualized in 3D models which require RGB images. So exporting to RGB is essential and having to change the setting frequently adds more hassle to the process.

    When Illustrator is closed, it forgets the color model that was chosen for exporting JPEGs with Export for Screens.

    For reference of how this setting is accessed:
    File > Export > Export for Screens
    Then in the Formats area, click the gear icon.
    In the column, select any of the JPG formats (JPG 100, JPG 80, et cetera).
    Then there is a drop-down labeled "Color Model" that allows you to choose between CMYK, RGB, and grayscale.

    If you select RGB then click "Save Settings" it will remember the setting while Illustrator is open. But when you close Illustrator, and open… more

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14. Unable to "Save for Web (Legacy)"

    When trying to save for web I get the following error "Could not complete this operation. An unknown error has occurred"

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    9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team confirms the bug exists, can replicate it, and is going to fix the problem. Thank you all for the heads up.

15. Changing color via Hex doesn't count as an action, so save does not update file

    When changing the color of a selected object, if you paste a hex number in to the color palette window and hit enter the object will change to the correct color. However, the program does not register this as an action/history change. So you can’t hit save and have the color change applied to the saved the file. This also is apparent in that it doesn’t become an “Undo Color” item under the Edit menu. Besides pasting a Hex color, I get the same bug if I type a Hex color in.

    Any other form of changing the color of the object works as expected:
    clicking a swatch
    adjusting the RGB or CMYK sliders
    using the RGB spectrum/eye dropper
    using the eyedropper tool to select color from other object

    All of these items log and action as an undoable step, and therefore after the color change the file is seen as revised and therefore can be saved immediately after the Hex color adjustment.

    Currently work around is to do and additional action after changing the color. For instance: copy/paste then delete the object selected in order to go through some history steps to get back to state of file after color change and then hit save.

    To summarize steps to replicate:
    Open existing file
    Select object(s)
    Adjust color fill by pasting or typing in a Hex color code, hit enter
    Object(s) will adjust to new color
    (at this point the application does not register under the edit menu that a new change has occurred)
    Therefore, hitting keyboard shortcut to Save file has no action (Save is gray in menu)

    Thank you for taking a look at this.

    MacOS 12.5
    Illustrator 26.1

    When changing the color of a selected object, if you paste a hex number in to the color palette window and hit enter the object will change to the correct color. However, the program does not register this as an action/history change. So you can’t hit save and have the color change applied to the saved the file. This also is apparent in that it doesn’t become an “Undo Color” item under the Edit menu. Besides pasting a Hex color, I get the same bug if I type a Hex color in.

    Any other form of changing the color of… more

    6 votes

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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The latest Beta 29.4.0.37 now correctly treats a document as changed when a color code is paste into the HEX field in the Color panel with an object selected.

    Please test it and comment back.

16. SVG Export Settings not applied

    Operating System: macOS Monterey v12.1
    Illustrator version: 26.1

    Steps:
    1. Open .ai file or .svg file in Illustrator that uses a gradient
    2. Export as SVG with the following settings (see attached screenshot):
    - Styling: Presentation attributes
    - Font: SVG
    - Images: Preserve
    - Object IDs: Unique
    - Decimal 2
    - Minify: yes
    - Responsive: yes

    Expected Result:
    - The SVG elements use the "fill", "stroke", etc attributes directly
    - No <style> tag
    - No inline style attributes in the SVG elements
    - Object IDs are random strings (uuid)
    - SVG shouldn't have the <?xml starting tag

    Actual Result:
    - Object IDs are not random, it' using "a, b, c, d, ..." as the IDs - similar pattern to what Object IDs = Minimal would look like
    - There is no styling applied at all
    - When opening the file in Chrome, the styling is lost and most elements appear black

    This is an issue because it conflicts with other elements on the web page that the SVG will be displayed on

    Operating System: macOS Monterey v12.1
    Illustrator version: 26.1

    Steps:
    1. Open .ai file or .svg file in Illustrator that uses a gradient
    2. Export as SVG with the following settings (see attached screenshot):
    - Styling: Presentation attributes
    - Font: SVG
    - Images: Preserve
    - Object IDs: Unique
    - Decimal 2
    - Minify: yes
    - Responsive: yes

    Expected Result:
    - The SVG elements use the "fill", "stroke", etc attributes directly
    - No <style> tag
    - No inline style attributes in the SVG elements
    - Object IDs are random strings (uuid)
    - SVG shouldn't have the <?xml starting tag

    Actual Result:
    -… more

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Regards,

    Rohit Jain

    Illustrator Team

17. Error css classes in svg export

    In version before 26.2, applying a graphic style to a simple object (rectangle, line, etc.) allowed the name of that graphic style to be used as a CSS class in the an exported SVG. So a graphic style of "thick-outline" would become a CSS class called ".thick-outline" when the SVG file was exported with internal CSS.

    Now, a useless class called "cls-1" is applied to the illustrator object instead, making re-use of overriding of the style in the SVG difficult. This is a regression that makes the usefulness of the SVG export feature limited.

    See below for a comparison of files exported in 26.1 vs. 26.2:

    26.1
    <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48">
    <defs>
    <style>
    .wo-icon--outline-thick {
    fill: none;
    stroke: #1a1a1a;
    stroke-linecap: round;
    stroke-linejoin: round;
    stroke-width: 3px;
    }
    </style>
    </defs>
    <polyline class="wo-icon--outline-thick" points="19.94 13.5 30.38 23.93 19.94 34.37"/>
    </svg>

    26.2:
    <?xml version="1.0" encoding="UTF-8"?>
    <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48">
    <defs>
    <style>
    .wo-icon--outline-thick, .cls-1 {
    stroke: #1a1a1a;
    stroke-linecap: round;
    stroke-linejoin: round;
    stroke-width: 3px;
    }

      .cls-1 {
        fill: none;
      }
    </style>
    

    </defs>
    <polyline class="cls-1" points="18 12 30 24 18 36"/>
    </svg>

    In version before 26.2, applying a graphic style to a simple object (rectangle, line, etc.) allowed the name of that graphic style to be used as a CSS class in the an exported SVG. So a graphic style of "thick-outline" would become a CSS class called ".thick-outline" when the SVG file was exported with internal CSS.

    Now, a useless class called "cls-1" is applied to the illustrator object instead, making re-use of overriding of the style in the SVG difficult. This is a regression that makes the usefulness of the SVG export feature limited.

    See below for a comparison of… more

    6 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Data Recovery is Disabled for This Document

    Shortly after creating a new file, I receive the message "Data recover is disabled for this document due to an error in recovery process in last session. To enable data recovery, save this document with a different name.". I've not used any complex art and have not saved the file.

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Doesn't open cloud files

    Illustrator just couldn't open a file saved in the cloud.
    This issue only occurring when a file was double-clicked. When I single click on the file, it opens normally after installation.
    This problem has occurred after the update.

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Recovery Files Missing, Autorecovery enabled

    I had auto-recovery on before Illustrator crashed however when I restarted the program I received a prompt that said auto-recovery is now disabled. I tried to manually recover the files from the data recovery folder but there are no files in the folder even though it say the most recent update was when I last opened the missing files.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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