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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8047 results found

  1. Pixel preview incredibly slow

    Working in pixel preview mode is painfully slow – even on small, simple files.

    It makes no difference whether GPU mode is on or off.

    2015 Macbook Pro 15" retina

    11 votes

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    3 comments  ·  Performance  ·  Admin →
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  2. How to stop illustrator from smoothing scatter brush

    Hello
    I'm using Illustrator 2020 (24.0.1) on a macbook pro 2014.

    I'm having issues with the scatter brushes.
    The lines that are drawn don't follow the curve that they're applied to.
    They come out by segment, roughly following the curve.

    This issue has been already described in this adobe forum thread:
    https://community.adobe.com/t5/illustrator/how-to-stop-illustrator-from-smoothing-scatter-brush/m-p/10832098#M160067

    Is this a bug, and has it been addressed?

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  3. Math in Picas is Using Points not Picas

    Document units set to picas. In width or height box on tool bar, enter "-3" and it subtracts 3 points. I expect — as it has done since time and eternity — to subtract 3 picas. The number should be the whole version of the document units, not a fraction thereof.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  4. Pattern Swatches Shift when Copied & Pasted

    Copying and pasting a pattern filled object or text, especially when pasting into a new document, should not shift the pattern. This causes many issues when passing files to others.

    0 votes

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    Generally this behavior is controlled by the option, Preferences > General > Transform Pattern Tiles.

    However the positioning of a pattern inside of an object is controlled by the origin point of a specific document, the 0,0 position on rulers, which may differ in different documents. Ai recalculates local coordinates on paste, preserving the look of the pattern, but if you change the origin later, the pattern will shift.

    Please comment back if toggling this option does not work for you.

  5. Plug In Error Message

    I get this error message every time I start Illustrator. Running Windows 10

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  6. application became 'zoomed in'

    Application became 'zoomed in' – the whole interface looks bigger. Using on 2nd monitor with Wacom tablet.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  7. 'Preview' instantly applies effect or operation

    If I go to any dialogue box that has a 'preview' option, the effect is applied as soon as the box is checked. If I then click 'cancel' the effect is still applied. Altering the parameters applies the new value to the previously applied value.

    For example, I draw and box and open the Scale options. With 'preview' selected, I change the value from 100% to 200% and then to 150%. The box is scaled to 350% in total.

    Also, the Recolour Artwork box will only allow me to change a colour once. Again, applying the change instantly even if…

    2 votes

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  8. Missing lines in Metafile import

    Importing Windows metafiles gives wrong results, as shown in the example emf attached (puzzle.png shows correct result when Paint opens the file, Illustrator.png shows wrong result in Illustrator).

    I am using version below on Windows 10, but it is not a new or specific issue I think:
    Components:
    ACE 2018/11/29-01:01:42 92.603665 92.603665
    Adobe Linguisitc Library 13.0.0.0
    Adobe Owl 5.2.11
    PDFL 2018/08/23-00:56:13 79.301181 79.301181
    Adobe Product Improvement Program 8.1.0.23.48576
    AdobePSL 79.118652415.1048828 79.118652415.1048828
    Adobe Illustrator 1.0

    1 vote

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  9. Object Selection by Path Only broken with symbols

    In Preferences, under Selection and Anchor Display, check Object Selection by Path Only.

    Create or open a document.

    Drag a symbol out of the Symbol panel. Choose one with a large filled area.

    Zoom in on the symbol.

    With either of the 3 selection tools, drag over a filled part of the symbol. Do not drag over any paths.

    It doesn't matter whether you're viewing in Outline or Preview.

    The symbol becomes selected.

    It should not become selected due to the prefs option noted above.
    It worked correctly in v22 & CS6 etc. It's been close to a year with…

    2 votes

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    0 comments  ·  Other...  ·  Admin →
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  10. Unable to scale a specific object

    I am unable to scale one of the objects (letter P) in the attached file. Please advise. Thank you.

    2 votes

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  11. Illustrator Gradient looses blending when copied and pasted.

    Trying to copy and paste a design with a gradient on it, And the gradient apears chunkier and sharper when copied into a new canvas. If i copy on the original canvas its fine, but not on a new one. Ive checked the grain values and opacity and they are all the same. Wondering if any one has a sultion to fix this bug?

    2 votes

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  12. Unable to Merge swatches, screen freezes

    In latest version of Illustrator 2020, I am running the script that brings Swatch Conflict Dialog, which is ok but it does not allow me to merge swatches. I cannot select or change radio button selection. I have attached the screenshot of the dialog.

    1 vote

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    You can disable alerts during script execution with below method

    app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS;

    This assumes the default option selected in the dialog and proceed with further script execution.

    Please let me know if the above suggestion works for you

  13. Elements NOT Saving

    Trying to understand why certain outlined text wont save and goes missing from .jpgs when exporting... Tried restarting, tried saving the file and bringing it to another window. Just another f***ing error.

    1 vote

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  14. App freezes or doesn’t render artboard if second monitor gets unplugged

    Both Ps and Ai malfunction when using a second monitor.
    Problem: when either application is open and I shut off, unplug 2nd monitor or close laptop with 2nd monitor still plugged in, the next time I am in either app the files I have open are frozen. Or when I open a new file there is no artboard shown.
    The only resolve is to restart the program.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  15. Custoimised Brush stroke doesn't show

    Using surface pen and customised brush doesn't show strokes until I let go off the pen or mouse. It only appears as red lines. Please fix it!

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  16. Sometime Hnag in open file, must restart

    When i start illustrator first time it cant open my files and hang my pc, than must restart pc than it comes fix it, but after some time it again facing

    1 vote

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  17. The Selection Tool keeps defaulting to the Direct Selection tool

    The Selection Tool keeps defaulting to the Direct Selection tool

    9 votes

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    16 comments  ·  Tools  ·  Admin →
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  18. New from Template Shortcut conflict

    Illustrator 24.0 under macOS Catalina 10.15.1 (19B88)

    The 'New from Template…' command in the File Menu has the shortcut ⇧⌘N, which is all well and fine, except it conflicts with the Type > Insert WhiteSpace Character > En Space, which has the exactly same shortcut, ⇧⌘N.

    Assigning two commands to the same shortcut is rather bad form, with unreliable results.

    2 votes

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  19. ellipse using basic brush is not smooth.

    The ellipse tool using the basic brush comes out jagged and not smooth. All other shapes are not affected.

    3 votes

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    1 comment  ·  Tools  ·  Admin →
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  20. 3D revolve doesn't draw properly

    I drew half a star, tried to revolve it but it doesn't always layer and shade the different parts correctly. Sometimes a cone appears outside of it. Another example in this screenshot, where there's a line visible straight through it and the shading is wrong in the top part:

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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