Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8107 results found
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Type object selection by path
Type object selection by path does not work at all while snap to grid is enabled.
It's been this way for years... guess I've finally had enough.
2 votes -
Rendering Issue When Not Using Application Frame
When the Application Frame is turned off and a file is opened it does not render correctly. Instead broken sections of the screen appear. It's different each time. In order for the file to render the Application Frame must be turned on. It can then be turned back off if the user prefers not to work in the Application Frame. I have attached a screen grab of one of the files opened with the Application Frame turned off.
2 votes -
SVG files scaling issue
At the opening, AI does not take in consideration a transform define in a <use /> in a SVG file and all elements defined in this section have wriong scale (see displayingissue.png). This is not obsevable in any web browser and competitor tool. In attachement, inital SVG file and the file modified (*_AI.svg) to get correct displaying in AI.
11 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Properties panel bug
When you edit word in properties panel and you want to change first few letters in word from normal to bold. It will show you change but when you deselect type tools it will change entire word to bold. But if you go trough type panel everything is fine.
And if you change stroke size in properties panel to 0,5 pt it will apply 5 pt, for 0,25 pt 25 pt and for 0,75pt 75pt stroke.
10 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
This issue has been fixed in the latest version of Illustrator.
Please update Illustrator to latest version (23.0.4 on MAC & 23.0.3 on WIN) and verify the fix.
Thanks & Regards,
Illustrator Team -
corrupted image shown on screen
Im working and every time I move an object around the image gets corrupted, I need to zoom in or zoom out, but its impossible, it looks like pieces are missing from the vector images. I just bought a newMac book pro, in my previous computer I did not had this issue. Please fix it its impossible to work like this
2 votes -
Strokes become sporadic and missing in some places
Strokes become sporadic and missing in some places. I don't know what the issue is. My strokes were perfect yesterday and now I update my Mac and the strokes are now sporadic, jagged and missing in places. See screenshot.
5 votesHi,
We apologize for having such an irritating issue with your workflow.
The issue is still not reproducible in-house. We need your help to reproduce the issue.
Please provide your system details and the objects with which you are working.
If issue is happening in any specific file and you can provide the file to us at ShareWithAI@adobe.com, also please do mention this User Voice thread link in the mail. -
Playing scripts via action with no open documents
Running scripts via an action only appears to work if there is at least one open document.
Steps:
1. Create a simple script (such as app.documents.add)
2. Save to Illustrator scripts folder.
3. Record to action via 'Insert Menu Item'
4. Make sure no documents are open
5. Play action. Illustrator displays the message 'The object <ScriptName> is not currently available.'If you run the script via File > Scripts, it runs normally. I don't think this should be expected behaviour; if the menu command runs the script, the action should too, regardless of whether or not there is an…
9 votes -
Illustrator freezes - must close using Task Manager
Illustrator freezes, menus not accessible and/or if they open, it is blank. I can still select items on the artboard, but cannot use anything in menus and tools. Once Illustrator freezes, I cannot close unless I use the Task Manager.
5 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Pen Tool preview disappears
After using Illustrator for a period of time - say, 15-20 minutes - the pen tool preview ("Rubber Band") stops appearing on screen, even though it is still activated in the preferences. Restarting Illustrator restores it, until it disappears again. And over and over again. This happens on multiple PCs, multiple configurations, multiple versions of Illustrator.
2 votes -
Illustrator CC (2018) will run out of memory and/or crash
Will sip every mb of your memory and won't let me zoom in after that, changes to CPU preview and will tell that there's no memory left and crash.
Happened to me several times in one day alone and with only 2 files open (light vector only). I have a 24Gb RAM workstation and it swallows 20GB in 1/2 hour.5 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks & Regards,
Raghuveer Singh -
Illustrator CC won't embed color profile correctly
Windows 10 64-Bit
Illustrator 22.0.1Whenever I am saving an Illustrator .ai file with the checkbox for embed color profile checked, the resulting file does not have a color profile embedded correctly. When I reopen that file in Illustrator it seems to have the correct profile embedded but in Bridge or InDesign the file appears to have no color profile attached. If I export the same file as .psd file Illustrator embeds the color profile correctly.
My colormanagment is synched via Bridge.8 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Hebrew punctuation goes from the wrong side
Hebrew punctuation problem.
Right now (finally, thank you) you can write in hebrew right-to-left.
BUT the punctuation still comes out always in the wrong direction.
I attach an example.
Thank you in advance.6 votes -
Snap to Point does not work with Text Objects anchors
Snap to Point used to work on the anchor points of a Text Object. It's broken now.
4 votes -
The file "Untitled" is an unknown format and cannot be opened
I was working on a file that I opened from Photoshop CC 2018 and after I saved it. I wanted to open it again and I got this message:
"The file "Untitled" is an unknown format and cannot be opened"I tried opening it again from photoshop and saved it as an ai. file. I went to open it again and I get the same error message: The file "Untitled" is an unknown format and cannot be opened
Thank you! (please help! I am losing my mind! :) )
2 votes -
It does not highlight the page on the artboard window
I select a page from the artboard window. I navigate between pages with PageUp and PageDown on the keyboard.
I'm looking at the artboard window. but I do not see which page I am on. it does not highlight the page.
This problem came with the latest update. (Ullustrator version 22.0.0)
9 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Filled shape does not follow the curve exactly
If I fill the new shape with color it doesn´t really work. I get a straight outline instead of a curve. Additionally there is a difference between outline view and colored view.
9 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Layer panel not working with document multiple windows
Hi, I have the AI latest release (21.1.0) and I'm facing an issue with multiple windows on two different screens of the same project.
The layers panel is not responding when I want to open a layer tree, block and hide/show.I read there are some problems with the GPU preview so I tried to disabled it but the problem is still there.
I try to explain what I'm doing:
1. Open an empty New Document
2. Add two new layers
3. Draw something on every layer
4. Duplicate the window going to Window > New Window (I want to…12 votesThis issue is fixed in 23.0.
If it is still reproducible, please drop an email to sharewithai@adobe.com with this user thread link.Thanks
Anish Kumar
Illustrator Team -
Align not working when ALL items in a group are selected
Since updating to CC 2018, Align to Selection and Align to Artboard are not working when ALL items in a group are selected.
Align appears to work if ALL BUT ONE item in the group are selected... but if the final item is selected, it stops working... nothing happens.
This is not ideal as it means you then have to align the remaining item with the rest of the group manually... with transform or by eye.
8 votesHi,
Sorry for the inconvenience caused.
I am not able to reproduce the issue on my side and behavior is similar to Illustrator CC 2017 version. If you think behavior is changed in Illustrator CC 2018 kindly share a small video of Illustrator CC 2017 behavior and Illustrator CC 2018 behavior at sharewithai@adobe.com so I can further investigate it.
Please do mention the link of this thread so we can identify you
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Computer restarted and I lost all unsaved work in Illustrator
Usually I get some sort of message that tells me I have unsaved work that was recovered but this time I did not. Illustrator wasn't even showing the most recent files to open. Using Illustrator CC version 22.0.1
2 votes -
Exporting Issue
Whenever I go to export a file, the exported image shows a non existent image/layer that is not in or showing on the document when open.
The first image below shows what I export from illustrator, the second is what I screenshot inside the file, aka what I'm trying to have as the exported image.
If anyone has a solution to this problem, it would be greatly appreciated if you can help out a guy with no ideas on how to fix it.
Thank you
2 votes
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