8050 results found

1. Expanding stroke on small objects seem to omit points in result

   A very small ellipse, after its stroke is expanded, looses its lower inner point and the curviness changes visually. Please see the test file and the animation attached.

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   0 comments  ·  Strokes  ·  Delete…  ·  Admin →
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2. Actions ignore dash settings

   When action is created to change line to eg. Dash 20pt, Gap 20pt, Align dashes to corners and path ends and action is run on a file, Illustrator changes only Dash size and ignoring the Gap size and aligment of dashes.
   Another action crated to scale all in a file disproportionaly and action is run, it does not scale disproportionaly - ignores disproportion values.
   Actions cannot be trasted (used to be very good in pre CC version).

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   11 votes

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   7 comments  ·  Actions  ·  Delete…  ·  Admin →
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3. Phantom lines at 315° are drawn in Outline mode at large zoom levels

   Illustrator CC 22.0.1 This has happened occasionally in the past few versions.
   I'll create an object with the pen tool, and close the object. When I zoom to make modifications on the path I sometimes see a path shoot off to the right at ~315° from one of the anchor points and it looks like the path connecting two anchor points isn't there. As I move it around or zoom out it'll disappear, but if I move back it comes back. Editing the object isn't affected, but it is highly visually distracting. Attached video file illustrates.

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   3 votes

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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4. Problem syncing with CC Files on startup (sometimes!!)

   Well the title says it all, really!
   It looks like I have NO files in the cloud. But not all the time. Restarting Illustrator sometimes solves the problem.
   I reïnstalled the program, have the latest updates, etc...
   Maybe I overlook something?
   Thank you.

   2 votes

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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5. Cannot undo paragraph or character style changes or deletions

   If I make any changes to paragraph of character styles, I cannot undo them, even if I delete a style. Changes are not registered at all as undo states. The only way to undo is to revert to a previous save.

   13 votes

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   5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Under Review  ·  Anish Kumar responded

   Hi Elmo,

   Thanks for reporting the issue. We are able to reproduce this at our end and will look into this.

   Thanks
   Anish

6. Error using picas

   This error has existed in Illustrator since at least version 10, in 2001.

   1. Switch units to Picas in Preferences > Units… or by right-clicking in the ruler and selecting Picas.

   2. Select any object.

   3. Go to Object > Transform > Move…

   4. Enter a negative value higher than -1p0. e.g. -0p9.

   5. Watch as the value is converted to a positive and the object moves to the right, or don, not to the left or up.

   In earlier versions of Illustrator this bug exited across the application in any dialogue that excepted a distance, including Offset Path, Effect > Convert to Shape (using relative values), and of course the previously mentioned Move. The bug appears to be partially fixed. Offset Path (both as an effect and in the Object menu) now works, but Convert to Shape and Move are still broken.

   This error has existed in Illustrator since at least version 10, in 2001.

   1. Switch units to Picas in Preferences > Units… or by right-clicking in the ruler and selecting Picas.

   2. Select any object.

   3. Go to Object > Transform > Move…

   4. Enter a negative value higher than -1p0. e.g. -0p9.

   5. Watch as the value is converted to a positive and the object moves to the right, or don, not to the left or up.

   In earlier versions of Illustrator this bug exited across the application in any dialogue that excepted a distance, including Offset Path, Effect > Convert to Shape (using… more

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   6 votes

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   4 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Added to Backlog  ·  Anish Kumar responded

   Thank you for reporting the issue. We have added the issue to our backlog

7. Dialog windows don’t fit into a small screen, buttons at the bottom are inaccessible

   On Windows 10, using 2 screens.
   The dialog boxes for Illustrator, Photoshop and Dreamweaver display far larger than the window, meaning I'm unable to reach most of the options.

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   6 votes

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   4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. Unable to open files from CC Libraries to edit after recent update. . .
   6 votes

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   4 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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9. Bug: Object Coordinates Not Aligning with Page

   When trying to align two groups of objects, the coordinates in relation to the actual position on the page do not match the coordinates in the Y axis value box. (see attached images)

   The top edge of the object is -108", the middle is 5.5" (actual is ~3.5") and the bottom edge is 119" on an 8.5x11" layout.

   Details:
   * It happens when the group of objects on the layer is selected
   * Objects did not indicate any parts outside of it's rectangle selection area that would throw off the measurements (triple checked)
   * A stripped down file where the same errors occur is attached.

   Illustrator Version: 22.0.1 64-bit Windows 10

   When trying to align two groups of objects, the coordinates in relation to the actual position on the page do not match the coordinates in the Y axis value box. (see attached images)

   The top edge of the object is -108", the middle is 5.5" (actual is ~3.5") and the bottom edge is 119" on an 8.5x11" layout.

   Details:
   * It happens when the group of objects on the layer is selected
   * Objects did not indicate any parts outside of it's rectangle selection area that would throw off the measurements (triple checked)
   * A stripped down file where the… more

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. Can't reset the bounding box of a square that's been rotated 45 degrees

    I can't reset the bounding box of a square that's been rotated 45 degrees. I feel like I should be able to.

    5 votes

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    4 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

11. Custom Views, unlocking layers

    "Custom Views unlocking layers"
    Hi, I found something that I believe that wasn't supposed to work that way. I made a "Process" describing what's happening, but my point here is that I didn't expect the Views Feature to unlock layers, I thought it was only supposed to change the Zoom and view location.
    Process:
    1- Create a New view with everything unlocked
    2- Lock some Layers.
    3- Activate your view.

    Result: Everything gets unlocked

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    4 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Bug when Setting Artboard Ruler Origins

    Ai v 22.0.0
    macOS 10.12.6

    After updating from CC 2017 to CC 2018, I can now no longer assign individual Artboard Ruler Origins to each Artboard in a document

    I use several nested Artboards to control different areas of the same artwork and assign the Ruler Origin of each to the same object. After the update, I can now only assign the ruler origin of one of the nested Artboards to the selected object; the Origin does not change on the others.

    I have tried deleting all existing Artboards and then creating them and setting the Ruler Origin one at a time, but once I get more than one in the same area I am no longer able to change the origins.

    Ai v 22.0.0
    macOS 10.12.6

    After updating from CC 2017 to CC 2018, I can now no longer assign individual Artboard Ruler Origins to each Artboard in a document

    I use several nested Artboards to control different areas of the same artwork and assign the Ruler Origin of each to the same object. After the update, I can now only assign the ruler origin of one of the nested Artboards to the selected object; the Origin does not change on the others.

    I have tried deleting all existing Artboards and then creating them and setting the Ruler Origin one at… more

    4 votes

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    6 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Under Review  ·  Nitish Agarwal (Illustrator on Web/iPad Team) responded

    Internal bug tracking ID : AI-4209945

13. Screen flashes with large slice in screen

    I am using Adobe Illustrator CC version 22.1. I open a new document, and no matter what the content, the screen flashes in and out and then a large triangle shaped slice appears in the screen. I cannot use Illustrator at this point. This program costs way too much money for this. Please see attached.

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    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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14. Cannot turn on GPU performance, NVIDIA card

    Cannot turn on GPU performance on Nvidia card
    My card: Nvidia gt 610m, before illustrator can turn on GPU performance but now I can't. I had to try reinstall app and driver Nvidia, update windows but nothing.
    Please fix it, thanks

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    2 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. PDF file objects and font look different than in the .ai file

    Hello!

    I am having an issue with Illustrator that no one from Adobe could fix so far after several tries and more than a few weeks. I have recently been working on a batch of packages (both in CC 2017 and CC 2018) and every time I save the .ai to PDF (any of the versions 6,5,4 etc.) some strange things happen (sometimes all of them, sometimes only one):
    - the font seems bolder than it actually looks in the .ai file (even if it is converted to outlines or not) - img 11 - 13 (from 2 different files started from 0)
    - if I have a table, some lines look thicker than the others even if it is one object, not groupped (img 8, 9)
    - the strokes are thicker (img 14, 15)

    I have attached some screenshots so that you can have a better understanding of what I mean. Everything that looks bolder is how it looks in the PDF file, the others are in the original.

    I have tried removing the background, converting the image to jpeg, png, I made the strokes even thinner and the outcome is the exact same one.

    Considering that not one person from Adobe was able to fix this issue I am assuming this has to be a bug because I have the exact same issue with newly created files too. I have been working with Illustrator CC 2017 the whole year and I only started having those issues at the beginning of November 2017.

    Have a nice day and here's to hoping this gets fixed.

    Hello!

    I am having an issue with Illustrator that no one from Adobe could fix so far after several tries and more than a few weeks. I have recently been working on a batch of packages (both in CC 2017 and CC 2018) and every time I save the .ai to PDF (any of the versions 6,5,4 etc.) some strange things happen (sometimes all of them, sometimes only one):
    - the font seems bolder than it actually looks in the .ai file (even if it is converted to outlines or not) - img 11 - 13 (from 2 different files… more

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. "Place copy" of RGB CC library item in CMYK doc changes document color setting to RGB

    Illustrator 21.1.0
    1. Created text or other items in an RGB AI doc.
    2. Add to CC library via drag and drop.
    
    3. Open CMYK AI doc
    4. Right click the RGB item and select "Place Copy" (looks like that's cut off on the GIF — probably recorded with too few frames).

    Expected result: RGB items converted to CMYK

    Actual result: CMYK doc converted to RGB

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    17 votes

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    3 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

17. Slow new start screen

    New start screen is slow and has difficulty connecting to the cloud. I have all the latest updates of the entire CC.

    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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18. SVG Export ignores layer id <g> tag for some artboards and layers, but not all of them

    When exporting to SVG, some tags are ignored and some are not for the same document and export event.
    I tried reproducing the problem and were successful.
    Also, I tried fixing the problem and were, in a sense, successful.

    Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.

    Another fix is to save the artboard as a separate file, but that is crazy as it comes with a ton of unnecessary code and when working with multiple artboards, this turns into caos.

    But when exporting as artoboard, the layer named (stroke) is ignored and not put into the final svg. The path id is preserved, but thats it.

    So, something is wrong with the ids and objects naming or maybe just the export tool. I dont know what or why its ignoring the layer id for some artwork and not all artwork.

    When exporting to SVG, some tags are ignored and some are not for the same document and export event.
    I tried reproducing the problem and were successful.
    Also, I tried fixing the problem and were, in a sense, successful.

    Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.

    Another fix is to save… more

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    5 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

19. graphic style library don't load at startup

    Hello,

    Even with the option "persistent" ticked, custom graphic Style libraries don't reopen automatically.

    5 votes

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    3 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is reproducible with a user-defined graphic style library, Illustrator team is reviewing this issue for the fix.

20. A clip group containing a compound path that borders an artboard often gets stuck as selected

    A clip group containing a compound path that borders an artboard often gets stuck as selected. Scaling the clip group (then undoing) causes the group to become unstuck as selected.

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    2 votes

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    0 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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