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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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7469 results found

  1. Cannot save document when title is blank

    In version 24.0.2 when creating a document with no title you are unable to save.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  2. Very small AI file but super slow - can't even pan.

    I have floor plans that I exported from DWG to 2007 DXF. I then imported to AI to do graphic edits. I'm using AI 2020.

    This was done a long time ago and the AI file has always been extremely slow but I've managed to work with it to the point it is now. But I'm getting super sick of how it can barely handle me panning across the artboards and now dashed lines won't show up as dashed lines either. Help!

    2 votes

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    2 comments  ·  Performance  ·  Admin →
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  3. Linked images are broken when open a AI file on a different computer

    I work with a AI file and some placed image as links.
    If I try to open that file on a different computer i shows all the images links as broken. I need to fix each path evrytime.
    Why the link are not related instead of fullpath?

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  4. Unwanted emails from Adobe

    Why am I getting spammed twice a day with 20-60 illustrator bug messages.? My company quarantines these unwanted messages. I get nothing out of them and I cannot turn them off.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  5. Asset Export not respecting Clipping Mask on image

    When dragging an image with a clipping mask into Asset Export it will add a white border and export at the original image size, not the clipped size

    8 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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    Need More Info  ·  Adminrohitja (Admin, Adobe Illustrator) responded

    Hi,

    Gentle Reminder.

    Please share the given details at ShareWithAI@adobe.com
    1) If the issue is reproducible on latest build 25.2.3?
    2) Is multiple AI versions installed in your system? If yes, please share the details.
    3) Some video & Test file for our reference.

    Thanks,
    Illustrator team

    Also, please mention the title of this issue as the subject of the mail.

    Thanks

  6. My AI 2020 version is lagging a lot when I use color groups , is unusable . I use a Lenovo Flex 5

    My AI 2020 version is lagging a lot when I use color groups , is unusable . I use a Lenovo Flex 5

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  7. Extrude not working as expected in AI 2020

    The extrude and bevel tool, is not working at all, compared to prior versions. Shading is not working, the full extrusion only works when adding perspective degrees to the bevel... It's all a broken mess, and the rotation tool is not working either. Rotating a square chops off a corners, puts it inside a mask, and needs to be pulled out of the layer to get the desired outcome.

    What happened?

    3 votes

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    0 comments  ·  Tools  ·  Admin →
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  8. Doesn't Copy to new artboard NOR all artboards

    Doesn't work consistently when i try to copy and paste from one art board to another artboard. I need the shapes to be in the exact same spot on the other artboard, and not eyeball it.

    Same thing when copying to all artboards. Sometimes it just pastes off in the distance somewhere...NOT on an artboard.

    3 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  9. alt+drag to duplicate from center not snapping to grid

    as described, if you alt+drag object to duplicate from center point, it won't snap to the grid. if you drag not from the center point, it will snap normally.
    is this a feature or a bug?

    feel free to watch the example video below.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  10. Illustrator V24.0.2 cursor change into live paint tool cursor when clicking tabs

    another unknown feature for another new update...
    please fix this feature adobe.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  11. Can't save as SVG

    I can't save as SVG. Not with artboard and not without artboard. AI crashes. 4 times already. Need SVG for my laser cutter

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  12. Save/Save As doesn't work in Action

    1. Make a new document
    2. Record a new Action for Save (CMD+S) and Save As (Shift+CMD+S), stop Action
    3. Do something in the document - Draw the rectangle for example
    4. Play Save/Save As Action
    5. Close the document (Attention!!! No warning about Save Changes!!!)
    6. Open the document

    Result: Opened document doesn't contain the rectangle.
    That means nothing happened with this document while Play Actions

    Illustrator ver. 24.0.2
    It is the critical issue and my suggestion to downgrade Illustrator to 24.0.1, if you use "Save/Save as" and "Close" commands in Actions in your work

    12 votes

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    8 comments  ·  File Save, Import and Export  ·  Admin →
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    Need More Info  ·  Adminrohitja (Admin, Adobe Illustrator) responded

    Hi

    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue at our end.

    Please help by providing the below information:
    1) Is it reproducible on the latest illustrator version 25.4.1?
    2) Kindly share some video, Action recorded script (.aia), the Test file(Via File→Package) & some steps with which you are facing the issue and share with us at
    ShareWithAI@adobe.com in a Zip file.

    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Rohit Jain
    Illustrator Team

  13. Curvature tool has a mind of its own!

    Curvature Tool makes curved lines before using the handles...it thinks for itself - never used to be this way. The old way is the best - older versions before 2018 I believe.
    Please advise...

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  14. Progress in window or panel

    I almost never use the Application Bar (Mac).

    Maybe put a progress bar for saving files in a regular window or panel?

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  15. Overlapping menu bars "menu" and hand for process

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  16. Offset path small values results in skewed lines

    Offset path small values (in my example it's 0.02 mm) results in skewed lines, compared to original text it's applied to.

    15 votes

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    5 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  17. Fix NO handles on shapes

    Shapes created with shape tools do NOT have corner rotate options available anymore.

    I'm really starting to look into Corel Draw or really any other program just so I don't loose more work DAYS trying to figure out the latest friggin bug release - not seeing a lot of improvements just bugs.

    How about you just leave things alone for a while and focus on quality and reliability.
    That'd be nice.

    Adobe is making itself pointless and overly expensive with lost productivity.

    8 votes

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    3 comments  ·  Tools  ·  Admin →
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  18. After redo is different from before undo

    The reproduction procedure is as follows.
    1. Create a point text containing two or more paragraphs
    2. Change the transformation reference point to a position other than the default position
    3. Transform it with the scaling tool

    At this point, remember the state of the artboard.

    Undo (command + Z) once.
    Then redo (command + shift + Z).
    It should be different from before undo.

    I feel very threatened because I often do this by hand.

    in Japanese
    再現手順は以下の通りです。
    1. 段落を2つ以上含むポイントテキストを作成
    2. 変形の基準点をデフォルトの位置以外に変更
    3. それを拡大・縮小ツールで変形

    ここまで進めたら、アートボードの状態をよく覚えてください。

    一回取り消し（command+Z）します。
    そしてやり直し（command+shift+Z）します。
    取り消し前と様子が違っているはずです。

    私はこれを手癖でよくやるのでとてもこわいです。

    17 votes

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    0 comments  ·  Tools  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  19. After updateing to Adobe Illustrator 2020 the program chrashes after some hours running.

    I am working on a PC with the Adobe illustartor 2020 (24.0.1)
    The program keeps chrashing now and then. I have not yet seen a a pattern but the last time it happened I was changing colour of an outlined pattern.

    2 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  20. Overwriting PDF-Files does not work anymore with build 24.0.2 !

    Overwriting PDF-Files does not work anymore with build 24.0.2 ! Till 24.0.1 it works. Pleas fix this. Current Update is a desaster.

    79 votes

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    73 comments  ·  Performance  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    We have fixed this issue in 24.0.3 version of Illustrator (MAC only issue). Please update to 24.0.3 if you are encountering this issue. For all the other issues which you are encountering regarding the update or the new document dialog or any other please create another User Voice thread for that issue so that we can track it there itself.

    Thanks & Regards,
    Illustrator Team

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