7465 results found

1. Font variant not working since Catalina upgrade

   I have an issue/bug that is causing significant workflow issues and stress, and I have brought this up with support, as well as with the font foundry, for months without resolution.

   A font variant that I have used regularly (as part of a corporate identity) has disappeared from the font drop down list after I upgraded to macOS Catalina. This issue is happening in all the latest versions of Adobe products (Illustrator, Photoshop and InDesign.) Only ONE variant is missing -- 'Folio Bk BT - Book'. 'Folio Bk BT - Bold', as well as another similar font 'Folio Lt BT - Light' and 'Light Italics' all work normally. Only the Book variant doesn't show up. The font was working perfectly before the Catalina upgrade. It shows up on macOS Font Book, and works normally on all other apps including Microsoft Office. This is a bug across 2 computers I use, and both happened after the OS upgrade.

   I have spent significant time speaking to the font provider troubleshooting (Fonts.com) and we have concluded it is a bug with Adobe products. Because it is the main font I use for all my documents, it is making my life very difficult. It was working perfectly before. I've done all the possible troubleshooting. Is there someone I can talk to directly about this?

   I have an issue/bug that is causing significant workflow issues and stress, and I have brought this up with support, as well as with the font foundry, for months without resolution.

   A font variant that I have used regularly (as part of a corporate identity) has disappeared from the font drop down list after I upgraded to macOS Catalina. This issue is happening in all the latest versions of Adobe products (Illustrator, Photoshop and InDesign.) Only ONE variant is missing -- 'Folio Bk BT - Book'. 'Folio Bk BT - Bold', as well as another similar font 'Folio Lt BT… more

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. Embedding multiple .psd files

   Embedding multiple .psd files no longer works in 2020. Previous versions would allow you to multi-select linked .psd's and embed them all at once. 2020 allows multi-selection, but only converts the first linked image.

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3. Image Trace, Saving files, Swatch panel

   Running AI 2020, v 24.0.3 on Mac High Sierra v 10.13.6

   • Save & Save As commands are not working at all. Commands are there, seems like they work (able to click, asks for file name, location, etc), but file never appears/saves. Have tried saving as new file types, names, etc, but nothing works.

   • Image Trace, same issue. Button is there and I click on it but nothing happens.

   • Swatch panel has disappeared completely. Searched "Swatch" in illustrator help search bar says "no results found". "Swatches" not under windows menu. Have loaded different workspaces, none have it.

   Have quit and restarted computer, issues remain. Reset preferences when starting illustrator, also does not help.

   Running AI 2020, v 24.0.3 on Mac High Sierra v 10.13.6

   • Save & Save As commands are not working at all. Commands are there, seems like they work (able to click, asks for file name, location, etc), but file never appears/saves. Have tried saving as new file types, names, etc, but nothing works.

   • Image Trace, same issue. Button is there and I click on it but nothing happens.

   • Swatch panel has disappeared completely. Searched "Swatch" in illustrator help search bar says "no results found". "Swatches" not under windows menu. Have loaded different workspaces, none have it.

   Have quit and restarted… more

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4. Unreliable EPS export from CC 2020

   If I export a multilayered Illustrator file as an EPS from CC 2020, layers are not saved with the correct ones activated when the EPS is opened in Illustrator once again.

   When I complete the same task in CC 2019 the layers are saved correctly.

   This means that CC 2020 is not usable in its current state as a reliable production tool for generate EPS files.

   MacOS 10.15.2
   iMac Retina 5K, 27-inch, 2019

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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5. command + z

   illustrator newest version 2020 in use:
   it has issues in reverting the latest action. the one before the latest and all the previous are reverted while that last 1 stays the same.

   lets say

   1- line modification towards left
   2- line resized
   3- point of line modified from point A towards B

   when pressing cmd+z only the actions nr 2 and nr1 are rverted. the position of the line in the nr3 doesnt go from B back to A. stays in B..

   1 vote

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6. Width Tool shows no highlighted contour

   while using the width tool I notice the absence of an highlighted contour to see the modification of the line that could help to see better the size and proportion applied

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7. Save artboards as individual files - File name bug

   When I try to save an .ai and check "Save each artboard as a seperate file"
   Illy should create each file with my chosen file name, plus appended with the name of each artboard.
   Except sometimes it fails to append the correct artboard name. I always rename my artboards, and sometimes it just adds the default dartboard name.

   I'm on:
   2017 iMac
   macOS Catalina 10.15.2 (19C57)

   and,

   Illustrator 24.0.3

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8. duplicate files

   I have one file that whenever I open it, it opens 2 of the same file. This does not happen to any other files I have. Just this one (attached).

   I am running AI 24.0.3 on a Mac.

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   2 votes

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9. Mac OS Wacom brush lag

   UPDATE: I kept researching and found on another support blog to try hiding the rulers and right away my brush quit lagging by at least 85-90% improvement. Actions taken: View > Rulers > Hide Rulers. Weird, but it worked for me. I hope this helps anyone else with this issue. Ideally, we'd like to have this fixed so that rules can stay open, but nice to have a quick fix too.

   ORIGINAL PROBLEM:
   I'm on a MacOS Catalina (most recent Mac upgrade). I'm using a Wacom Tablet (up-to-date drivers) and the subscription version of Adobe Illustrator. My brush is lagging so badly that it's impossible to draw correctly and in real-time. This is only happening in Adobe Illustrator and it is up-to-date. I've tested Adobe Photoshop using my Wacom Pen and brush tool and it works fine. So I've definitely ruled out that it's my Wacom driver and/or pen.

   I should add that before I updated my Mac I was using the CS6 box version. But after updating my Mac I was forced to purchase the subscription based programs because this killed the CS6 boxed version. Prior to all of this, my brushes/pen tool was working smoothing and not lagging. In other words, never had this problem before. I've tried looking through troubleshooting ideas and nothing is working. Please advise, this is my work tool and I need my brush and pen to work properly.

   UPDATE: I kept researching and found on another support blog to try hiding the rulers and right away my brush quit lagging by at least 85-90% improvement. Actions taken: View > Rulers > Hide Rulers. Weird, but it worked for me. I hope this helps anyone else with this issue. Ideally, we'd like to have this fixed so that rules can stay open, but nice to have a quick fix too.

   ORIGINAL PROBLEM:
   I'm on a MacOS Catalina (most recent Mac upgrade). I'm using a Wacom Tablet (up-to-date drivers) and the subscription version of Adobe Illustrator. My brush is lagging… more

   3 votes

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10. "Save As..." behaving like "Save a Copy..."

    Mac Catalina, Illustrator 2020. Anyone else experiencing this? Go to do a Save As and it saves a copy instead and keeps you in the original file? So annoying.

    2 votes

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11. Not Loading Other Tabs

    When having multiple tabs open, Illustrator will not show the other art when switching to a different tab. Ex. Document 1 and Document 2 are open and I have been working in Document 1 for a while. When switching to Document 2 tab, the art for Document 1 still shows and does not switch to the other tab. I can pull Document 2 tab off into it's own window and it will show, but once placing it back into the interface, it goes back to only showing Document 1. This happens multiple times a day and is causing me to restart every time it happens.

    When having multiple tabs open, Illustrator will not show the other art when switching to a different tab. Ex. Document 1 and Document 2 are open and I have been working in Document 1 for a while. When switching to Document 2 tab, the art for Document 1 still shows and does not switch to the other tab. I can pull Document 2 tab off into it's own window and it will show, but once placing it back into the interface, it goes back to only showing Document 1. This happens multiple times a day and is causing me to… more

    8 votes

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12. Rasterize not working well on spot colors

    I used to work in Illustrator cc 2019 and rasterize images with spot colors don't have any problem. Now in new illustrator I have a BIG problem rasterizing images with spot colors. Please see attachments. And please solve this, I have to work in both Illustrators because of this bug.

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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13. Can't place file on to artboard

    1. 10.14.6 and 24.0.2
    2. File > Place > Show Import Options > Place > Bug here... can not select multiple 'all' pages. Also, the fonts are not embedding from the placed file.
    3. Be able to have the option to select All or Individual Pages under Show Import Options.
    4. The selected page/s should be able to be inserted to the artboard with all links and fonts embedded.
    2 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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14. Illustrator ignores variable font kerning

    As described. Illustrator is not interpolating kerning data. Using a font that works well on everything but Illustrator. Left is view in Chrome, right in Illustrator.

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    7 votes

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi Alex,

    Thanks for reporting this issue. Are you facing it with any specific font? Can you please share the details of the font and value of kerning that you applied in snapshot?

    Thanks
    Anish

15. Blue background lines on Illustrator 2020

    Hello,

    I'm having an issue with illustrator 2020. When i start working sometimes the background of a file stars having some blue lines covering all of the canvas. horizontally and vertically.

    I'm using the latest release of Mac OSX Catalina on an Imac 2019.

    Thank you!

    2 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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16. Ligatures in Baskerville URW

    Although ligatures appear on the Adobe Font Library website for "Baskerville URW" and are visible in the glyph panel, they will not update in Illustrator text object.

    3 votes

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17. Unknown Error on AI 2020 Launch

    Mac Mini Late 2012
    OS Catalina 10.15.2 (19C57)
    Adobe Illustrator 2020

    Launching AI 2020 Generates pop-up message (see attached)
    Click Okay and blank UI loads (see attached)
    Quitting AI 2020 generates same message.

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    3 votes

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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18. Illustrator window too small to open file

    I have to close and open AI files all day. Every 5-6th time of opened various documents, my entire program window will shrink down as small as possible and i will get an error message saying AI is too small to open the file when I already had the program as full size.

    4 votes

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19. EPS files look slightly off in working document and exported files for web

    We have used .eps files for our logos for many years with no issues. Now, .eps files placed into a document (usually logos) appear just slightly off -- sometimes it will be the rounding of one of the letters, or a little chunk off the side of some letters. Some of the letters may appear to be outlined or thicker than others. In some cases, the issue is so subtle it isn't caught before going to print. Registered trademark symbols are often corrupted.

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    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. overprint preview not working properly

    This is new to me as of today. This is a process I have done hundreds of times in the past with no issue. I have not received or updated anything over the past week other than any Adobe updates I receive via the Creative Cloud.

    What I do is create a separate layer in a file to set up a kiss cut for cutting vinyl. I use a spot colour for this - same spot colour I have been using since day one.

    I apply the spot colour to the text or object - in this case a box with rounded corners. There are other objects - outlined text - that have the same effect applied to it.

    I created the box separately.

    I select everything on the layer I want to use to create a kiss cut for.

    I apply a 1 pt stroke to everything. I open the Attributes panel and set the stroke to overprint.

    I go to the Separations Preview and select Overprint Preview.

    Everything on the kiss cut layer shows that it is overprinting correctly except the box. All of the outlined text is fine - only the box is not behaving as expected.

    I quit Illustrator.

    I reopen Illustrator.

    The box now appears to be behaving correctly and shows that it is overprinting properly.

    I am working on an iMac, Retina 5K, Late 2015, 27-inch screen

    3.2 GHz Intel Core i5
    24 GB 1867 MHz DDR3 RAM
    AMD Radeon R9 M380 2 GB graphics card.

    Quitting and reopening is not an ideal solution.

    As mentioned, I've not had any issue until today.

    This is new to me as of today. This is a process I have done hundreds of times in the past with no issue. I have not received or updated anything over the past week other than any Adobe updates I receive via the Creative Cloud.

    What I do is create a separate layer in a file to set up a kiss cut for cutting vinyl. I use a spot colour for this - same spot colour I have been using since day one.

    I apply the spot colour to the text or object - in this case a box… more

    1 vote

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