7510 results found

1. Fonts drop down menu is cut off help

   Hey so when I select my fonts I notice that its really zoomed in and cut off illustrators UI. its been there for a few updates now. Any solutions?

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. 2018 Illustrator CC is crazy slow / extreme lag on fast touchbar mac

   AI is extraordinarily slow to do anytlhing, even select tools, or draw or duplicate objects. I have a very fast computer:
   2016 MBP 2.9ghz intel core i7
   16gb ram
   radeon pro 460
   running OS 10.13.6
   I have 60gbb free of space on my SSD.

   I haven't worked in AI for several years, but I'm deeply familiar with PS, and I'm following a tutorial on how to draw a geometric shape. So thats what I'm doing in the project. Very simple stuff.
   
   https://www.youtube.com/watch?v=qQXrYGcrFpw

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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3. Suddendly I can't drag anything at all! Only after restarting windows!

   This bug is killing me, suddendly when working with several files open I can't drag anything and I hear the windows sound every time I try to. Reseting *********** doesn't solve anything at all, only after restarting windows which forces me to close all my apps and work LOL.

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. Can not select the group completely by clicking the respective target column button. This happens when the first object inside the group is

   Can not select the group completely by clicking the respective target column button. This happens when the first object inside the group is hidden.

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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5. Lock/unlock width and height while scaling

   If I have a rectangle for example and I unlock the width and height so that I can change the values separately, If I change the width or height (size) the object transforms proportionally.

   Example:

   Object 500 H x 500 W px (locked):
   If I change H -50px I get 450 H x 450 W px.

   Problem

   Object 500 H x 500 W px (Unlocked):
   If I change H -50px I expected to get 450 H x 500 W px.
   But what I get is 450 H x 450 W px.

   4 votes

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Key object selection mismatch

   When I select two objects and choose the key object for allignment, the top allignment option shows the «Align to key object» and object gets highlighted, however if I go to the sidebar to introduce a spacing number it shows «Align to selection» instead and I need to change the option again. This is so frustrating.

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   5 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Seems to be fixed. Comment back if it is not for you.

7. Type on Path Issue

   After I apply type on a path (circle) the circle isn't a circle anymore.

   Circle without type on a path: Same height, Same width.
   Circle with type on a path: Different height, Different width.

   I never had that issue before, after i apply text on a path (circle) the circle has still the same height & width values, why not now?

   Please update adobe illustrator in January 2019

   2 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. bars on the screen when moving (arm tool)

   bars on the screen when moving the arm tool

   1 vote

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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9. Illustrator Library Place Copy a Vector Broken

   Illustrator 23.0.0.1 (64 bit) - Windows.

   I have created some custom icons. Saved them as SVG.
   Opened up these SVGs and then added to a Library.
   On click place copy on a new art board. The vector is totally corrupt. (see attachment.)
   The icons are correctly designed and all lines expanded.
   If I place link they appear fine. (obviously I then cannot edit)
   If I click edit they appear fine. (Using edit to open then cut and paste at the moment)

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   4 votes

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   3 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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10. Scale tool bug with Shift+Alt

    window 10 / cc2019 (been seeing this issue in 2018 and 2017 too)
    Scale tool selected
    press shift+Alt
    click anywhere on the workarea

    This sends illustrator nuts: the scaling cursor doesn't stick to the place you click, nor it goes away. No other tool is selectable, no action can be taken. After minutes (actual minutes) the scaling tool popup window appears, then you can close it and go on woth the work.

    I know this tool is not supposet to do anything with shift+alt+click but often i keep those keys by mistake. This would be easily solved with an exception catch and an error message as many other tools have for mispressed keys.

    window 10 / cc2019 (been seeing this issue in 2018 and 2017 too)
    Scale tool selected
    press shift+Alt
    click anywhere on the workarea

    This sends illustrator nuts: the scaling cursor doesn't stick to the place you click, nor it goes away. No other tool is selectable, no action can be taken. After minutes (actual minutes) the scaling tool popup window appears, then you can close it and go on woth the work.

    I know this tool is not supposet to do anything with shift+alt+click but often i keep those keys by mistake. This would be easily solved with an exception… more

    3 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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11. Working really slow

    I am working on AMD Threadripper 1950x with 16cores and 32gb DDR4 ram...
    Illustrator still working really slow and laggy.
    When I make a multiple select some objects and deselecting, its stuck on that process. Sometimes, filling all objects with single colors after deselecting. really terrible... Even I close GPU accelerator it doesn't help

    9 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,
    Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
    1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
    2. Can you please share the video of the problem?
    3. On which version of Illustrator and OS are you working?

    Please share the details on sharewithai@adobe.com

12. Bug: Cannot scale a horizontal line via center box handle

    Hi,

    in Ai CC2019 I cannot scale a horizontal line via the center box handle. The only way to it, is to use the direct selection tool (A).

    see: https://feek.d.pr/drpiNK.gif

    == feek

    1 vote

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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13. Text with effects becomes a group of text and rendered raster image. Effect is no longer 'live'

    Text with effects becomes a group of text and rendered raster image. Effect is no longer 'live'
    Text block is now a group with a raster image for the drop shadow. I have to reapply the drop shadow in order to correctly edit the text block.

    2 votes

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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14. Text edits have no undo, do not trigger file as updated

    When editing a block of text. Back delete key does not work and forward delete key deletes from start of block instead of cursor/insertion point. Text has to be highlighted to be deleted. Undo for deleted text is unavailable. Document does not indicate any changes and can be closed without a save dialog and thus losing edits.

    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. General Performance Issues and Font Issues

    The Issue that I'm having see screenshots happens randomly in adobe applications like Illustrator.

    I followed the instruction the adobe support gave me with the link, but there where no issue so I send you the last step, more details. Re-install fonts or Creative Cloud etc. don't solve the problem. I have this problems here and there since more than a year now.

    macOS Mojave Version 10.14.02 (Issue appears also in older versions)

    The latest Issue I have sometimes is, If I save the Illustrator file and saving is done, Illustrator jumps back 3-4 steps (undo). So after I save I will see a older version of my design in illustrator, which makes working on the artwork confusing, did it save, delete, what happend. After I re-open the file everything is back where I saved it.

    Another issue that I run into is that If I select a object a bigger bounding box appears, containing other elements somewhere on the artboard. In relation to that I'm also sometimes unable to select objects and move them, the bounding box moves or the object jumps back to its position.

    I can't explain the issues more, I just share my experience and these issues happen randomly so capturing those is like catching air. I taked already with the adobe support and followed all instruction but the team still don't know what it is and how to fix it.

    I wish that in 2019 the overall performance of illustrator gets better.

    Happy new creative year 2019

    The Issue that I'm having see screenshots happens randomly in adobe applications like Illustrator.

    I followed the instruction the adobe support gave me with the link, but there where no issue so I send you the last step, more details. Re-install fonts or Creative Cloud etc. don't solve the problem. I have this problems here and there since more than a year now.

    macOS Mojave Version 10.14.02 (Issue appears also in older versions)

    The latest Issue I have sometimes is, If I save the Illustrator file and saving is done, Illustrator jumps back 3-4 steps (undo). So after I save… more

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. SVG Exports Incorrectly - messes up art work

    I have drawn a simple oval that exports correctly.
    I then made 20 copies, and it exports as SVG correctly.
    I then made 20 more copies (so I have 40 of these oval shapes) in two columns side-by-side. The first column exports correctly, the second column some of the ovals are longer, some are shorter and the horizonal position shifts back and forth.

    Used the Export Selection command. Have tried all different SVG parameters, have tried switching the columns, nothing has worked.

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. Stop asking about switching to the Touch interface

    I have a laptop with a touch screen (that I never use, and never intend to use). Every time I open Illustrator, it tells me that it has detected that I am using a touch enabled screen and asks if I want to switch. I would be VERY appreciative if you could make this pop up with a "don't ask me again on this computer" checkbox as it is really annoying as it not always obvious that it has popped up and it makes the screen unresponsive.

    3 votes

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Anish Kumar responded

    Hi,

    Sorry to hear that this dialog was annoying you so much. I am glad to share that this has been removed from the latest release of Illustrator. Please upgrade to latest version to get rid of this issue.

    Thanks
    Anish Kumar
    Illustrator Team

18. Adobe Illustrator CC 23.0.1 2019 Not Responding when opening file & Slow on Start MACOS Mohave 10.14.1

    1. Adobe Illustrator CC 23.0.1 2019 / MACOS Mohave 10.14.1 2.1 Slow or Not Responding - Launch Adobe Illustrator - by clicking on icon in dock or in applications folder 2.2 If it launches - Click on Open from Dashboard and try to open a file - it becomes non-responsive or takes forever. 2.2.1 Tried opening ai files (any of them I have) directly- same issue 2.2.1 Tried to command copy and save to change location I have filed stored - it copies to new location, including adobe cloud, same issue 2.2.3 New files never show up in recent files on dash board or in file menu- only some very old ones. 2.2.4 Tried to change file name to see if that helps- does not 2.3 Tried to create a new file - takes a while, but on save of a file with a single line in it (save as ai) - again non-responsive, regardless of file location 2.4 tried to shut down computer, tried to uninstall and reinstall adobe cloud and illustrator, tried to run illustrator 2017. Nothing is working!
    2. Expected result - to be able to quickly launch application either from ai file or from applications/dock and then quickly and easily open, save, and and save as my work as I go.

    3. Taking 3 hours to just open a file and am still unsuccessful - opened the downsampled PDF and am going to try that. However, when I save - same issue if saved as ai file.

    4. Could not upload my illustrator file because .ai files are not allowed, uploaded screen shots of configurations and the PDF version of file.

    -- General Notes
    Interface is Not Responsive when launched
    I have 3 TB Hardrive iMAC with 32 GB RAM - I meet or exceed the requirements. Also this just started happening after last update 23.0.1.

    I am trying to open any ai file type folder. Although slow it seams to open PDF's.

    This happens again when I try to save as or newly save an untiled version.
    I tried to send an error report and that crashed as well.
    
    I have attached my computers configurations

    1. Adobe Illustrator CC 23.0.1 2019 / MACOS Mohave 10.14.1 2.1 Slow or Not Responding - Launch Adobe Illustrator - by clicking on icon in dock or in applications folder 2.2 If it launches - Click on Open from Dashboard and try to open a file - it becomes non-responsive or takes forever. 2.2.1 Tried opening ai files (any of them I have) directly- same issue 2.2.1 Tried to command copy and save to change location I have filed stored - it copies to new location, including adobe cloud, same issue 2.2.3 New files never show up in recent files on… more

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    27 votes

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    11 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ankit Goyal
    Illustrator Team

19. Return the ORIGINAL toolbar especially Direct Selection tool!!!

    why change the steering wheel? SMH

    3 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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20. 23.0.1 Windows 10. Slow, Black Screens, and continually crashes

    23.0.1 is proving unusable on my system. Continual black screens, pauses, and crashes. I cannot get any work done.

    Win10 Pro 1803 16GB. 64bit. + Nvidia GeForce 210.

    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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