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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8068 results found

  1. Missing image link when pasting

    When I select artwork in one open document, select copy and then paste into another document, Illustrator cannot find the image links.
    However, when I drag the artwork from one document to another there is no problem.
    Congratulations to Adobe in breaking records for the most buggy version of Illustrator so far!

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  2. PDF with CMYK JPEG is inverted when opened in Illustrator

    Tested on Mac OS 10.14.6 with Adobe Illustrator 23.0.4

    METHOD
    open a PDF that contains a CMYK JPEG image in Illustrator
    (This PDF was created by converting a CMYK JPEG file to PDF in Acrobat DC Pro 2019)

    RESULT
    image is shown inverted in illustrator (same issue opened in Photoshop as "image").
    Opening in Photoshop as "page" it looks ok, but this cannot be selected in Illustrator.

    PDF and original JPEG are attached.

    EXPECTED
    visually the same as input file, no inverted image

    4 votes

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  3. BUG- Illustrator crashing at least once a day- usually when saving a normalized pdf

    Use illustrator to apply art to Artios files- save file as normalized pdf, and it crashes almost every time it is saving. Have to restart. Recent files are not up to date, at least 5 day lag. Illustrator also very slow to open files.

    1 vote

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  4. Random slow-downs opening or saving files

    In AI 23.0.4 when opening a sequence of files there are random slow-downs and spinning beachballs for no obvious reasons, at random. Have un-installed and getting same issue with 23.0.3 and 23.0.2. Nothing about my system has changed since this has started and it's driving me mad.

    Model Name: iMac
    Model Identifier: iMac18,3
    Processor Name: Intel Core i7
    Processor Speed: 4.2 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 8 MB
    Memory: 64 GB
    Boot ROM Version: 172.0.0.0.0
    SMC Version (system): 2.41f1

    OS 10.13.6

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  5. Thai language bug

    Thai font deleted or missing when create outline.
    Most of the time it happens to few or last fonts of the line.

    Macbook Pro 15"
    OS 10.14.6
    IllustratorCC version 23.0.4

    7 votes

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    Hi,
    Can you upgrade to latest release 23.0.6 and let us know if it fixes your issue. We had fixed a bug with similar description in 23.0.6

    Thanks,
    Ashutosh

  6. Illustrator bug images and files and QT movies

    I posed this before and it seems to have vanished so i am re-sending.

    These images and jpegs and qt movies and files correspond to several bug reports over the lst month.

    Please refer to tehse files when addressing my bug reports.

    I have repeatedly reported tehse bugs, most of which have been occurring with multiple vesions of illustrator, some ating back decades, through multiple versions and mutiple mac models, through multiple operating systems.

    https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A42cace1b-f6e3-4555-b4aa-c9d959341108

    Doug Millhoff
    D.Millhoff@sbcglobal.Net
    213-251-8551

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  7. Pathfinder and redraw bugs

    These screenshots and QT movies and AI files correspond to bug reports I made earlier this month.

    https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3Aabb5c132-3029-4f7a-bf02-e76f73bd22cf

    1 vote

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  8. 1 vote

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    1 comment  ·  Tools  ·  Admin →
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  9. Relink error

    Illustrator 2019 gives an error, more often than not, when re-linking a graphic.
    It has always been a buggy application, but this version is ridiculous – it is so unusable that I am looking around for alternatives

    1 vote

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  10. Illustrator freezes when runs in a loop for 500 times. So inside loop only I am adding the document, saving to the disk and close the docume

    Illustrator freezes when runs in a loop for 500 times. So inside loop only I am adding the document, saving to the disk and close the document

    Here is the code

    for(var i=0;i<500;i++){
    var doc = app.documents.add();
    doc.saveAs(File('~/Desktop/Test'+(i+1)))
    doc.close();
    }
    Run, this code and you will never able to create 500 documents. I use automation a lot and in one go I have to loop over 1000 documents that have graphics inside it. BUt here in sample cript I am not doing nothing just crating 500 documents without any graphics, still Illustrator frezees.

    I have attached the screenshots for memory…

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  11. Imported eps fonts are wrong

    Imported eps fonts are wrong in Illustrator CC 2019 (and also at all other previous versions)
    OS - Windows 7 64bit
    - I export a figure from Matlab with predefined font name (Arial) but Illustrator consistently opens it as Helvetika.
    When the image is opened in Acrobat the font is actually Arial.
    See the attached figure for the bug. The same image opened in actobat / illustrator.

    1 vote

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  12. Duplicated artboards containing Export Assets link to the new artwork not the original

    As the title says, Assets in the Export panel move from the original artboard and become linked to the new artwork on the duplicated artboards. Subsequently when you remove any artwork from the new artboard, you inadvertantly remove the asset from the Export panel.

    Methodology:
    Duplicate an artboard (which contains an asset in the export assets panel) via the Alt-drag method. Ensure the move/copy artwork option is enabled. Delete the new copy of the artwork/asset on the new artboard, and the asset is removed from the export panel.

    Expected behaviour:
    Any link to/connection to export assets should be retained by…

    4 votes

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  13. Crash in windows 10 64-bit when using trackpad to scroll in layers panel

    I've crashed twice today, both times while scrolling the layers panel down using the track pad. Two fingers on the track pad and start scrolling and crash. All changes to open files get lost as there is no recovery files to open. It is a hard crash, no bug report screen pops up, the app just aborts.

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  14. Bug in pasting of metafile data from clipboard

    Illustrator misinterprets data from a image exported to the clipboard as metafile. It inverses color of certain parts of the image after paste.
    This problem is occurring in Creative Cloud CC2018 and CC2019. It is a bug that has been present in many previous versions of the Adobe suite, at least since CS6.
    Running Windows 10 pro 1903 (18362.239)
    The effect of the bug is demonstrated in the attached Word file.

    1 vote

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  15. 1 vote

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  16. Illustrator crash by opening Fonts

    Everytime when I am in an open file (new or existing) when I go to fonts (above in the menu so you can see visually all the fonts how they look) AI crashes. I cannot find the problem. Delete and reinstalled is serveral times... who can help me, please

    1 vote

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  17. Static screen

    Can you fix the new update of adobe illistrator? I can't use it. Every time I try to create a new file it shows the lines of something similar to a static screen and I'm not able to use it for anything. I really need to be able to use this program for college.

    2 votes

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    1 comment  ·  Launch  ·  Admin →
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  18. Shape dimensions in toolbar and transform pallet do not match

    As the title says. The shape dimension in my toolbar and transform pallet do not match.

    1. Win 10 / Illustrator CC
    2. Restarted the PC and software
    3. Measurements should match
    4. failed
    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  19. illustrator freezing with simple pdf file

    I've attached a simple pdf file created in R using ggplot2 graphics library, when you try to work with this file in illustrator it freezes. It takes seconds just to move the picture even on a 48 cores PC with 120 GB of memory.

    1 vote

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  20. Trim view not persistent when leaving isolation mode

    When viewing a document in Trim View, and then isolating an object/group, leaving the Isolation Mode resets the view mode to the default, instead of returning or remaining in Trim View.

    (Running Illustrator 23.0.4 on macOS 10.14.2)

    5 votes

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    1 comment  ·  Isolation  ·  Admin →
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