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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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8139 results found

  1. Dragging Live Corners Rotates Object Instead of Rounding the Corner

    OS: Windows 10 Pro 1909
    Version: Illustrator 24.3

    Expected result:
    Hovering over a live corner and dragging it should let me round the corner.

    Actual result:
    Dragging a live corner more often than not rotates the object instead. Only by making sure my cursor is hovering as far away as it can be from the corner, but still showing the curve icon and dragging can I consistently get the right behaviour. Otherwise it rotates the object instead.

    This has been something I've experienced since at least March, and there's an Adobe Support Community post about this same issue from April…

    3 votes

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    1 comment  ·  User Interface  ·  Admin →
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  2. AIX file opens as blank white square

    Working in Windows 10 Pro and Adobe Illustrator 24.3

    Hi, I've recently run into the issue of not being able to open AIX files in illustrator despite having logged in to ArcGIS Online. Now, when I open an AIX file I'm just given a blank white square without any of my layers. I haven't had this issue before, so I'm wondering what is causing it. Any help would be appreciated. File I'm trying to open is attached as well as a screen grab of what I'm seeing when I try to open it.
    Thanks!!

    3 votes

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    2 comments  ·  Other...  ·  Admin →
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  3. Pathfinder tool functions not working

    I am using Illustrator 2021, which just auto-updated, running on Windows 10.

    The Pathfinder tool's functions (Unite, Minus Front, Intersect, and Exclude) are not working just after Illustrator 2021 updated. The Intersect subfunction still produces a "The filter produced no results" error box, but none of the other functions do anything.

    In the attached image, the two ellipses are supposed to get merged into a lumpy shape, but they don't.

    3 votes

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    3 comments  ·  Other...  ·  Admin →
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  4. Visual glitches in 2021 version

    see middle blue circle. happens when zooming in and out (white speckles move)

    3 votes

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    2 comments  ·  Performance  ·  Admin →
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  5. Palettes and toolbars disappear

    When I open Illustrator, all palettes and toolbars disappear from the canvas. I have to call them anew each time.

    3 votes

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    0 comments  ·  User Interface  ·  Admin →
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  6. 1 bit TIFF files still importing inverted after all these years

    It's been a while since I needed to import a 1 bit tiff file into Illustrator (maybe two years?) And I was so surprised to see this problem still occurs even in version 24.0.3

    Does anyone know a fix bedside inverting it in Photoshop before importing it?
    This is a no go, because when people open the file who aren't experiencing the the problem, it's wrong again.

    3 votes

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    1 comment  ·  Images, Links  ·  Admin →
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  7. When copying text in Arabic or Hebrew, Illustrator messes up the characters.

    Somehow the text gets flipped into Jibberish. Even when Arabic fonts are used such as Adobe Arabic. This causes the world to be filled with jibberish Hewbrew and Arabic.

    3 votes

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  8. SVG Export for ExportOptionsSVG does "Save As" and not an "Export As"

    There is no true option for the File -> Export -> Export As for an SVG, doing app.activeDocument.exportFile( fileSpec, 'SVG', exportOptions ) is actually running the equivalent of File -> Save As SVG... Which produces an AI compatible type SVG but not a fully compatible SVG with other programs.

    It'd be nice to have a true "ExportOptionsCompatibleSVG"

    3 votes

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    0 comments  ·  SDK and Scripting  ·  Admin →
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  9. Area Type Text with Vertical Alignment Breaks in CC Libraries

    It seems if I set an Area Type box to Accent and apply Center Vertical Alignment in the Area Type Options that the text will break up (perhaps by kerning pairs?) once reopened.

    The Area Type text is gone and it's broken up point type.

    If I were to use a standard Area Type box (Baseline: Em Box Height; Vertical Alignment: Top), there's no issue, and the text remains editable as Area Type.

    3 votes

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    1 comment  ·  Cloud, Libraries  ·  Admin →
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  10. (CANT) Error when saving any ai file

    (CANT) Error when saving any ai file

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  11. Export to EMF - Extra white border

    When exporting to EMF, an extra white border is added to the output file.

    Coordinates and size are integers.

    OS: Windows 10
    AI Version: 24.3

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  12. Illustrator 2020 24.3 Extremely slow performance and lagging on Windows 10

    Extremely slow performance and lagging making Illustrator unusable under win 10 pro. Massive lag (sometimes 10 sec) when moving, selecting, objects or zooming, sometimes when selecting tools.

    I had v23.4 installed on the same machine with Win 7 a week ago and had no issues. New install of Windows 10 with the same version of illustrator is unusable even though my machine spec is above requirements and has no other issues.

    I've installed the previous version of illustrator to test but had the same performance issues.

    All drivers updated, and ran through performance troubleshooting in adobe support pages.

    Win 10…

    3 votes

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    2 comments  ·  Performance  ·  Admin →
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  13. Cannot relink the image

    In the adobe illustrator app, I tried to relink the image but it didn't work, as shown in the videos I posted below. Can you solve this bug, please?

    Thank you

    3 votes

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    0 comments  ·  Images, Links  ·  Admin →
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  14. Save as .ai can be interrupted by another save

    If you are working on a new document, or opened an EPS or PDF, hit save as .ai and it does the background save, if you dont wait or dont realize it isnt finished, and try to save as PDF by way of example, the first save will not complete (ever) and this may result in a loss of data. Very reproducible

    3 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  15. Illustrator 24.3 crahes when recently created files, with placed objects, are attempted to be opened. Older and simpler files are fine

    3 votes

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    0 comments  ·  Launch  ·  Admin →
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  16. left toolbox missing

    updated to version 24.3 and left toolbox missing. got a message before programme starts that many plugins missing in a dialog box. went to search at window>tools but tools is not at the dropdown menu

    3 votes

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    1 comment  ·  Tools  ·  Admin →
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  17. Crash in exporting PDF

    Illustrator 24.3 64bits on Windows 10

    The software crash when exporting PDF as a Export for Screens (mutliple format export)

    All the formats except PDF are exported on the Outpout folder, but when generating PDF, it's crash randomly (1 success for 5 crashes)

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  18. Pixel Preview distorts text at 100 and 50% in CC 2020 (and 2020 beta)

    When Preferences > Display Print Size at 100% Zoom is checked Pixel Preview gives a distorted (and wrong size) preview.
    This does not happen in CC 2019
    Create some text.
    Zoom to 100%
    Turn on Pixel Preview
    Result > the view percentage changes to 126,87%
    Zooming out to 100% or 50% shows very distorted text.
    This does not happen in CC 2019 (see attached image).

    3 votes

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    2 comments  ·  Other...  ·  Admin →
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  19. direct selection tool causes broken anchor points to snap to same angle???

    Since 24.3 the direct selection tool causes absolutely unwanted snapping of broken anchor points while moving one of the anchor points. That's absolutely wired and stops any workflow. Please fix this quickly again!

    3 votes

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    2 comments  ·  Tools  ·  Admin →
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  20. Illustrator not deleting .tmp files after upgrades to Catalina

    We've recently started upgrading our users to Catalina, and since then multiple people have reported Illustrator is creating .tmp files that can't be deleted. We've turned off Save in Background, Export in Background, optimize saving for slow networks, and Saving Cloud documents. The issue seems to be intermittent, we haven't been able to find a pattern.

    When it makes these files, they can't be deleted in Finder.

    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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