8130 results found

1. Units in AI 2018 not functioning properly

   The new update to Illustrator, 2018, seems to be having issues with files made in previous versions of Illustrator, as of 10/19/17. I'm having trouble setting the Units. When I try to set my rulers to inches, they seem to remain at points - even the properties pallet.

   Although, I just reinstalled 2017 (on 10/20/17) because of these bugs and when I launched the AI app from the CC app, it launched the 2018 version (since I had not yet uninstalled it). When I checked again, this issue seems to have been resolved since yesterday. I kept double checking and I was definitely working in 2018. I thought this may have been remedied because I saved my previous file in 2018, then reopened it in 2018. However, when double checking the original file made in a previous version, the rulers were now working in 2018. I still plan to uninstall 2018 while Adobe works through similar bugs, but it is great to see how fast your teams are responding and fixing these issues. Thanks Adobe! I will check back in on the 2018 AI product in a couple of months and give it another try :)

   The new update to Illustrator, 2018, seems to be having issues with files made in previous versions of Illustrator, as of 10/19/17. I'm having trouble setting the Units. When I try to set my rulers to inches, they seem to remain at points - even the properties pallet.

   Although, I just reinstalled 2017 (on 10/20/17) because of these bugs and when I launched the AI app from the CC app, it launched the 2018 version (since I had not yet uninstalled it). When I checked again, this issue seems to have been resolved since yesterday. I kept double checking and… more

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   8 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Anish Kumar responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
   Please refer to our knowledge base FAQ – illustrator.uservoice.com/knowledgebase/art.. if you face difficulty in update.
   Or get in touch with us at any of the other support channels – helpx.adobe.com/support.html

2. Illustrator CC 2017 crashes computer on macOS 10.13 High Sierra

   I didn't know there were serious compatibility issues between Adobe CC and macOS 10.13 High Sierra until after I upgraded.

   Within seconds of launching Illustrator it freezes my entire machine and my only option is a hard reboot.

   Please provide a status update on when this issue will be fixed. I rely on CC for my job and will have to migrate back to 10.12 Sierra in the interim.

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   6 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

3. Pathfinder Trim with Gradients does Divide instead

   Version: Any

   Steps taken: Make a file with a gradient fill on top of an object with a solid fill. Apply Pathfinder Trim.

   Expected result: Object underneath gradient object is removed while gradient object stays as one solid object.

   Actual result: Gradient object is cut and solid object remains underneath.

   Video: https://youtu.be/6_kRG7MHCt4

   Further comments: When using pathfinder in Illustrator to trim objects that contain a gradient the objects underneath do not get removed as they should and instead appear to be divided. This seems to be an issue with how Illustrator makes gradient as if overprint fill was applied to the object. The workaround is to put a solid color underneath or apply the gradient as a fill in the appearance panel instead of using the tool bar, but that is not an intuitive way to design.

   Version: Any

   Steps taken: Make a file with a gradient fill on top of an object with a solid fill. Apply Pathfinder Trim.

   Expected result: Object underneath gradient object is removed while gradient object stays as one solid object.

   Actual result: Gradient object is cut and solid object remains underneath.

   Video: https://youtu.be/6_kRG7MHCt4

   Further comments: When using pathfinder in Illustrator to trim objects that contain a gradient the objects underneath do not get removed as they should and instead appear to be divided. This seems to be an issue with how Illustrator makes gradient as if overprint fill was applied to… more

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   1 comment  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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4. Cannot open multiple files

   1. Version 21.1.0 (windows)
   2. Selecting multiple files, right clicking to open all files
   3. Expected results that all files open the same way I have been opening files for years.
   4. Only one file opens and locks illustrator, need to close out program through task manager, restart computer and that sometimes fixes the issue. If not I have to uninstall and reinstall illustrator and that fixes the issue for a day or two.
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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. Zooming malfunction when switching between windows.

   This occurs when I have multiple documents open in tabs. When I switch between tabs and scroll to zoom, it zooms in the previously opened tab, but not the current one. If I click within the document, then I can start zooming normally again.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Illustrator locks down when a new file tab is clicked

   1. click file
   2. click new
   3. never opens new file window
   4. entire program freezes

   same thing happens with keyboard shortcut

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   3 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response. Please contact Adobe support and we will be able to help you get this resolved if this is still an issue.

7. Decimal point massive problems (AI CC 2017.1.0 macOS 10.12.6)

   I’ve documented the issue here:

   this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

   When I start a new document, the Width textbox of the page says "210,00 mm". If I click into the textbox and use the Up key, I’d expect the number to become 211,00 mm, but instead, it gets treated as 21000, so it probably becomes 21001 and then gets truncated to 5779,56 mm (because for whatever reason, Illustrator won’t allow me to design a document larger than 5.7 meters wide, but that’s another issue). Then, the same problems persist in the Transform palette, the top control palette and pretty much everywhere. Also, because of that, trying to move items with the cursor keys result them to instantly jump off the screen (because if their X position is 300,00 mm, and I press the Right key to move them, they end up at 30001,00 or somewhere such.

   Illustrator accepts keyboard input of numbers with a decimal point only (200.5) but those inputs get instantly converted into commas (200,50 mm). When I input a number with a comma (200,5) that number becomes 20050,00 mm. And all **** breaks loose.

   This problem has been reported AGAIN and AGAIN, but seemingly nothing happens.

   This problem does not exist in other apps, including other Adobe apps like Photoshop or InDesign — only in Illustrator.

   I removed ~/Library/Preferences/Adobe Illustrator 21 Settings and ~/Library/Preferences/com.adobe.illustrator.plist

   I uninstalled Adobe Illustrator CC 2017 and installed it again.

   I even switched the app language — previously, I had the English (Arabic) version of AI (enAR) installed and now I’ve installed the English (International) (enGB).

   This all doesn’t help.

   Screen recording 1: http://recordit.co/wimzBKLauT
   Screen recording 2: http://recordit.co/PvkLV2VFz7

   The attachment has my regional settings in macOS and the unit prefs.

   https://forums.adobe.com/message/9769467#9769467

   I’ve documented the issue here:

   this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

   When I start a new document, the Width textbox of the page says "210,00 mm". If I click… more

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Added to Backlog  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Thank you for reporting the issue. We have added the issue to our backlog.

   With Best Regards,
   Raghuveer Singh

8. Can't change size of stroke

   Can't change size of stroke

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   2 comments  ·  Strokes  ·  Delete…  ·  Admin →
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9. Illustrator CC 2017 crashes when i copy paste anything from it

   When i try to copy paste anything from the Illustrator, It crashes.
   1. I use the latest Illustrator CC 2017
   2. For example i draw a cube
   3. I open the Photoshop as well
   4. Back to Illustrator and copy the cube and try to paste into the photoshop but the Illustrator crashes.
   5. I reinstall it and rebooted the PC of course but nothing changes
   6. Honestly if i push the "CTRL-C" within Illustrator it crashes asap, so i cannot copy/paste anything within the AI.

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   17 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
   This link will help you gather information before you call up support: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

10. Right Click does not work

    This is not an idea, it is a bug complaint! My right click does not work on Illustrator on anything. I just downloaded the latest version of Adobe Illustrator Version 2017 21.1.0 in hopes to correct the "right clicking" issue that was in my older version (version prior to 21.1.0). I've uninstalled and reinstalled the program and the same problem still persist. My right click does not work! This is slowing down my work and it's definitely not time efficient. Help me fix this now!

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    8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused. Can you please share you monitor details. Are using a 4 k machine? On which version of Illustrator are you working on now? Please share this details it may help us to reproduce the issue .

11. Pasting an object with perceptual gradient applied expands it and converts into an image

    1. Create a rectangle and fill it with a gradient (liner/radial)
    2. In the gradient panel, change the method from Classic to Perceptual
    3. Copy the object
    4. Paste the object Check the Appearance panel — it’d show the object is now an image, with the original perceptual fill tucked under the pixels! And if the object had a stroke, it becomes a group with a stroke in it separated.

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    4 comments  ·  Gradients  ·  Delete…  ·  Admin →
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12. Scroll wheel is very slow and unresponsive in Adobe Illustrator 30.0

    Since updating to 30.0 today, the UI seems very slow, particularly when using the scroll wheel to navigate the canvas.

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    Need More Info  ·  2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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13. Real Time Drawing & Editing will not turn off for drawing shapes

    When I have Real Time Drawing & Editing turned OFF, shapes (rectangle, ellipse) still show up filled while drawing, instead of just the vector outline as expected.

    Steps to recreate:
    turn off real-time drawing & editing
    select random fill color
    select shape tool
    draw shape

    expected result: only vector outline is seen during drawing
    actual result: filled shape is seen during drawing

    I tested this and found the same behavior on both my Windows 10 desktop and my Windows 11 Laptop, both running Illustrator 29.8.1 (64-bit).

    There is no problem when moving an object, that still displays the vector outline as expected.

    When I have Real Time Drawing & Editing turned OFF, shapes (rectangle, ellipse) still show up filled while drawing, instead of just the vector outline as expected.

    Steps to recreate:
    turn off real-time drawing & editing
    select random fill color
    select shape tool
    draw shape

    expected result: only vector outline is seen during drawing
    actual result: filled shape is seen during drawing

    I tested this and found the same behavior on both my Windows 10 desktop and my Windows 11 Laptop, both running Illustrator 29.8.1 (64-bit).

    There is no problem when moving an object, that still displays the vector outline… more

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Fixed and works as it should do in Beta 30.0.0.72 — please try to install it (or update if it’s installed) and verify if it works for you, before it gets pushed into General build.

14. Fonts change after reopening Illustrator file

    I created a mailer in Illustrator with around 10–12 artboards and exported everything perfectly with the correct fonts. When I reopened the same file after two days to make changes, all the fonts had changed automatically, some text had disappeared, and the layout no longer matched my earlier exported JPGs. The fonts were installed and displaying correctly at the time of the first export, so the issue only appeared after reopening the saved file. I’ve attached the before/after GIF to show the difference.

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    Need More Info  ·  6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. Scale strokes box keeps unchecking

    The "Scale Strokes and Effects" box keeps becoming unchecked making it necessary for me to check preferences for each document.

    5 votes

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    3 comments  ·  Strokes  ·  Delete…  ·  Admin →
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16. Recent Colors is adding the [None] swatch as K=0 and apply white

    When fill is focused, setting [None] adds the white (K=0) chip into Recent Colors sections.
    Doesn’t happen for strokes.

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi Everyone,

    We have fixed this bug in our latest release – v 29.8.1 which is available worldwide now.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    
    

17. New Artboard Paste in Front Fails and Select Artboard Fails in Artboards panel

    Illustrator 29.6.1 - Mac
    When starting with more than one artboard.
    If you select all objects on an artboard. Copy.
    Then make a new identical artboard in another position to the artboard you copied artwork from, you cannot select the new artboard and paste in front.
    I suspect it is a bug how illustrator keeps track of how many artboards it has because the name is always artboard [number] and the new artboard number in the name is always incorrectly one higher than the actual number.
    You can no longer select an artboard in the Artboards panel and select objects you create on the new artboard using Select All on active artboard.
    This creates a problem in Extendscript or AppleScript because you can no longer set the active artboard correctly and have it display properly even with redraw. This bug does not occur in 29.5

    Illustrator 29.6.1 - Mac
    When starting with more than one artboard.
    If you select all objects on an artboard. Copy.
    Then make a new identical artboard in another position to the artboard you copied artwork from, you cannot select the new artboard and paste in front.
    I suspect it is a bug how illustrator keeps track of how many artboards it has because the name is always artboard [number] and the new artboard number in the name is always incorrectly one higher than the actual number.
    You can no longer select an artboard in the Artboards panel and select objects… more

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    9 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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18. Pencil tool preview not showing

    Hello, in illustrator 29.4 and 29.5 (on windows 11 pro) I can't preview the path while i am drawing with the pencil tool. I checked all the settings and everything is set to see it. I had to downgrade to illustrator 29.2 to use it again

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    13 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    This is fixed and is available now in beta. Please check and share your observations.

    Regards,

    Aishwarya G Gadodia

19. Strokes smaller than 1 pt (or 1 mm) become zero when Stroke Weight down arrow key button is used

    If you set a stroke to 1 pt and click Stroke Weight down arrow key button, it correctly goes to the next smaller value from the dropdown — 0.75 pt.
    But if you do the same with 0.95 or anything smaller than 1 pt, clicking this button instantly makes it zero, skipping all the smaller values.

    It’s even worse if you set stroke units to be non-points — even though there are plenty of smaller values in the dropdown, and 1 mm is much larger than a point, it goes 0 too.

    While Cmd/Ctrl+arrow (not recorded) works fine with points, going 1-0.9-0.8... — for millimeters it works only down to 0.5, and then skips 0.35 and 0.25 (listed in the dropdown) and become 0 again.

    Ai hates other units...
    And we still don’t have hotkeys to jump weights (like we do for font size) — requested here: http://illustrator.uservoice.com/forums/333657/suggestions/32307397

    If you set a stroke to 1 pt and click Stroke Weight down arrow key button, it correctly goes to the next smaller value from the dropdown — 0.75 pt.
    But if you do the same with 0.95 or anything smaller than 1 pt, clicking this button instantly makes it zero, skipping all the smaller values.

    It’s even worse if you set stroke units to be non-points — even though there are plenty of smaller values in the dropdown, and 1 mm is much larger than a point, it goes 0 too.

    While Cmd/Ctrl+arrow (not recorded) works fine with points,… more

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    0 comments  ·  Strokes  ·  Delete…  ·  Admin →
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20. Color picker picks a color behind the OK button

    When using the eyedropper in Color Picker, when you click OK it samples the color behind the OK button instead of the one selected with the eyedropper.

    Apple iMac M1 Sequoia 15.3.2 (24D81)
    Illustrator 29.4

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    3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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