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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Cursor navigating with arrow keys not moving

    When modifying text, the cursor no longer moves with the arrows (left, right, up, down) on keyboard. I have to click with my mouse everytime now.

    This just occurred today. Please help!

    6 votes
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    4 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  2. Cannot undo paragraph or character style changes or deletions

    If I make any changes to paragraph of character styles, I cannot undo them, even if I delete a style. Changes are not registered at all as undo states. The only way to undo is to revert to a previous save.

    6 votes
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    3 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Anish Kumar responded

    Hi Elmo,

    Thanks for reporting the issue. We are able to reproduce this at our end and will look into this.

    Thanks
    Anish

  3. Fonts are not refreshed when right sided metrics are changed

    This issue happens in the context of editing the metrics of a font file multiple times (in order to view new metrics changes in realtime).

    Fonts will not always be refreshed to the latest version when overwriting a font file in the Adobe Fonts folder with a new updated version:


    • When a right sidebearing of a glyph is changed and the font regenerated, the font is NOT updated in Illustrator.


    • Whereas editing a left side bearing and regenerating the font will show the updated font with all edited metrics (both the new left & right sidebearings).


    Issue happens in all…

    5 votes
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    2 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1) Kindly share both version of fonts at ShareWithAI@adobe.com .
    2) Please mention the title of this issue as the subject of the mail with tag [UserVoice] and Uservoice link in subject of email.

    Regards
    Ankit Goyal

  4. Missing fonts issue

    It's not reading Adobe fonts. It keeps saying to activate the font every time I open a document. The program hangs trying to activate a font, making the file not work properly "without" a font that was perviously activated.

    5 votes
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    1 comment  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  5. Find and replace text via action

    Find and replace text via action does not record OR play as expected

    Recording a find and replace operation records the find and replace dialog box twice (shows up in the action twice) and when playing the action, the only thing that happens is the find portions, the replacement text portions are completely ignored.

    Note that this only seems to be the case when using "replace all" button in the dialog. Using the "replace" button seems to record and play correctly, even though the list of operations/options shown in the actions pallet is identical for both.

    I found a forum…

    5 votes
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    1 comment  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  6. Variable Font not working properly

    Hello, I am a type designer and am working on a variable script font. The variable font file work fine everywhere else except in Adobe products.

    It appears the sidebearings aren't adjusting with the changes in width. Very odd. You can see whats happening in the first file. The second is on the Axis Praxis website.

    I've spoken with Glyphs App developers and they said it's a glitch with Illustrator, so I wanted to bring it to your attention.

    5 votes
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    1 comment  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  7. Paragraph style tab numeric measure is wrong

    v22.1/23/0.1
    Windows 10

    Both v22.1 and 23.0.1 show the wrong numeric 'X' measure when setting or adjusting a tab stop in a paragraph style. The measure shown is inflated both according to the ruler below the tab stop, and tabs set using the tab window. The numeric measure is inflated by an increasing amount the further the tab is from the left margin, and remains inflated whether units are set to mm or inches.
    eg. 20mm tab stop shows as 29.8mm in the paragraph style dialog

    5 votes
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    3 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  8. Fonts drop down menu is cut off help

    Hey so when I select my fonts I notice that its really zoomed in and cut off illustrators UI. its been there for a few updates now. Any solutions?

    5 votes
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    3 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  9. Paragraph Direction

    Paragraph Direction option is not there anymore in Illustrator 2019.
    Please fix this bug

    5 votes
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    8 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  10. Font Size

    Changing font face also changes font size.
    Steps to reproduce:
    1. Select text with text selector tool
    2. Select a new font face from the font face drop down menu

    Expected results: font face changes while all other font properties remain the same.
    Actual result: font face and font size properties change.
    Using Illustrator v22.1

    5 votes
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    2 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  11. Slow Type Performance

    I just recently updated to 22.1 running on Windows 10. I have a list of names that was copied from two columns (first name, last name) that was copied from an Excel spreadsheet. I'm trying to remove the tabs between the columns and replace them with spaces. Once I hit the backspace key it takes approximately 5 seconds to perform the backspace and another couple of seconds to add the space. This is a list of several hundred names so it is unmercifully crippling. Other operations outside of type are somewhat laggy but not nearly as bad. I cleared out…

    5 votes
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    1 comment  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  12. Emoji rendering issues


    • Some emojis like 🎉or 😟show up as two undefined glyphs when pasted from the clipboard.

    • However, the 😟 will show up when inserted from the Glyphs palette.

    To replicate, simply copy/paste these emojis on a text using the Apple Color Emoji font.

    5 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  13. Character Panel doesn´t change fonts name

    AI version: last one, 22.0.1
    I typed the same words in 10 different fonts (all Google fonts), and they all look different of course, but when selecting them a second time, the font shown in the Character panel was always the same. I closed Illustrator and then it worked for few minutes, then the same issue appeared again.

    5 votes
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    2 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  14. hebrew punctuation

    hebrew punctuation problem.

    right now (finally, thank you) you can write in hebrew right-to-left.

    BUT the punctuation still comes out always in the wrong direction.

    I attach an example.

    Thank you in advance.

    5 votes
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    4 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  15. CC 2018: Objects on top of textframes are no longer selectable

    I made a clear video to illustrate this (annoying) bug.
    My colleague has not yet updated Illustrator and is using the latest 2017 version.
    I have updated to 2018.

    https://www.youtube.com/watch?v=h1bUmXCcssg

    In the video you see:
    - On notebook 1: I created a textfield with rectangle on top. I can select the textframe and the rectangle on top easily. They are on the same layer.
    - On notebook 2: I did the exact same, but it has become impossible to select the rectangle.

    I cannot imagine this is done on purpose.
    I understand that I would not be able to select…

    5 votes
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    3 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  16. 5 votes
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    Declined  ·  4 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  17. Text height is wrong

    When you select a specific text height, it is not correct. Say for instance you select 1 inch for text height but in reality the cap height is .68 inches. We work at a sign shop and a lot of jobs require a specific text height. This is misleading when I pick 1 inch for text height and it is no where near 1 inch in height. Can you please make it where the text height corelates to the actual cap height of the text, otherwise this feature is useless.

    4 votes
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    2 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  18. Text path vanishes when moving it with selection tools (black or white arrows)

    Since updating to version 24.1.2 from Adobe Illustrator 2019, whenever I move text objects using any of the selection arrows, the highlighted path disappears during moving and only reappears when I stop moving the text object. This is frustrating as I can't see the baseline or centre point of the text object while trying to align it to something else. This never happened before I updated Illustrator. My OS is macOS Mojave 10.14.6, Illustrator version 24.1.2.

    4 votes
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    3 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  19. Can't move text along path - vertical line handles missing

    The vertical lines that usually show up when pushing text along the path is missing. Even when using Direct Selection Tool, there are no handles to control the direction and placement of text along a path which is very frustrating.

    Operating System:
    Macbook Pro (retina, mid 2015)
    macOS Mojave V10.14.5
    Processor 2.2 GHz Intel Core i7
    Illustrator v24.1.2

    4 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  20. Text with missing fonts do not always highlight

    Even though "Highlight Substitute Fonts" is enabled in Preferences, text is not always highlighted when a font is missing. Expected behavior is for text with missing fonts to be highlighted in pink when this feature is enabled.

    4 votes
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    2 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
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