Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8297 results found
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Pattern Tile Seam lines are visible when imported in Photoshop or saved via Export for Screens
Can we please find a way to fix those tiny 0.5 px seam lines we ALL have had to deal with for years? The ones that you see when you zoom in or out at certain levels? The ones that don't apparently print? However, they for sure show up when importing patterns into Photoshop, so they aren't just imaginary. When building a Photoshop pattern that begins as a vector pattern, it becomes a nightmare having to meticulously clone them out. Please fix this if at all possible!
19 votes -
Can't Print Illustration
Illustrator refuses to print even small 8.5 x 11 files to our desktop printer. This is an essential part of this program and severely impacts my ability to design and create production files when I cannot print out a simple proof without exporting it to a PDF before Printing.
19 votesHi,
We worked with Microsoft on the issue. here is the update. Thank you few of you who helped us in isolating this issue. If your issue still does not get resolved with the updates as below please reach out to us on sharewithai@adobe.comSummary of Issue:
- While troubleshooting, we have seen the issue was occurring only with HP printers. The print jobs are working fine with other printers on the same machine.
- Changing the default printer to something else solves the issue.
- Please read through this link to learn the issue in depth: https://community.hpe.com/t5/Windows-Server-2003/A-StartDocPrinter-call-was-not-issued/td-p/3281601#.XUJcHOgzaHt
Workaround:
- Uninstall and reinstall the HP print drivers. Download the latest driver from HP website or contact your system administrator.
Microsoft Support Ticket No.: 119070821001723
Adobe Internal Tracking ID: AI-4215933Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Image Trace has a problem keeping the artwork in the same location from the original.
Illustrator version 22.0.1
Image trace seems to have a problem keeping artwork in the same location from the original. Screen Shot 1 shows some text that I have rasterized to be image traced. I work at a die making facility so rasterized images need to be made into vectors for our CNC machines to "read them."
As it stands, if I image trace this text it is going to be transposed to the right and below the original. The image traced result in Screen Shot 2 is the magenta color. My original rasterized image is in black. When this specific…
19 votes -
Startup performance
Illustrator has always been sluggish on startup, but 27 seconds on a recent SSD MBP is totally unacceptable IMO.
Thoughts anyone?
By comparison PS is ready to go in 7sec.
Standard install CC 2018 / Il 22 on MacOS 10.13.1
19 votesOur typical launch numbers on a SSD MBP is around 6-7 seconds hence we would like to understand more about the issue and problem.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
19 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Text lost when updating text of old version
Illustrator CC 2018.(No problem before 2017)
Updated text disappears when opening a file of old data such as version 10 or lower by a specific operation and updating the text portion.・Prepare and open files of version 10 or lower
・To confirm whether to update the legacy text on the warning screen, click [OK] to not update
・Save immediately
・Open the saved file
・Click on the legacy text part with the mouse
・On the warning screen, click [Update]
→ The text that should have been updated disappearsReported in the thread of Japan Forum.
https://forums.adobe.com/thread/240111119 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Select > Same > (Fill, Stroke, etc.) no longer working in charts
Adobe CC2018
When using the direct selection tool to select a single element of a chart or graph, Illustrator no longer responds to the Select > Same > ... commands. This is a feature we rely upon for everyday capabilities when styling charts. When I try the command, it does not select anything within the chart. If I ungroup the chart, or use the Select > Same > (options) with other Illustrator shapes, it works as normal. The problem surfaced immediately after I upgraded from CC2017 to CC2018.19 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Compatibility Issue in Illustrator v30.2 - PostScript Error <a1a1>
Critical Update: This issue is not limited to specific files. Every single file saved or exported from version 30.2 encounters the same <a1a1> error, even when the document contains only a simple primitive shape (e.g., a single rectangle). This indicates a systemic failure in the PostScript generation engine of the v30.2 build on my system.
Description
Since updating to Adobe Illustrator v30.2, I have encountered a critical compatibility issue. Even when saving files for lower versions (Legacy formats), recipients are unable to open them. The files trigger a specific PostScript error regardless of how simple the vector data is. This…18 votesThe fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.
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Threaded Type not scaling correctly
Mac Pro (2019, Intel), MacOS 15.6.1, Illustrator 29.7.1
After the update to version 29.7.1, the text in linked type objects does not scale (using the Scale tool) or scales disproportionately (using the Selection tool).
The Free Transform Tool currently appears to be the only way to scale these objects together while keeping the type size proportional to the objects being scaled.
The issue occurs in new and existing documents.
See thread here for more details: https://community.adobe.com/t5/illustrator-discussions/type-not-scaling-correctly-in-linked-type-objects/m-p/15492486
18 votes -
Rasterizing an object inside of a clipping group flattens the clipping group itself
If we need to rasterize one selected object inside of the clipping group, we have to isolate the object to avoid flattening the clipping group. Isolating only the clipping group won’t help, we have to 'drill into' the object specifically!
This doesn’t happen for simple groups — with these we don’t have to isolate anything at all, just selecting a child is enough.
Thanks to Junior Rocha for raising this up.
18 votesThe fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.
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オプティカルカーニングのテキストにタブを設定しても揃わない - Optical kerning text does not align when tabs are set
「文字間のカーニング：オプティカル」のテキストに「タブ」パネルで「タブ位置」と「リーダー」を設定しても、タブの位置で文字が揃わない。
MacOS Monterey（12.7.4） + Illustrator 2024（28.4.1）
再現手順:
1. テキストオブジェクトに文字パネルで「文字間のカーニング：オプティカル」を設定する
2. 「タブ」パネルで「タブ揃え」、「タブ位置」、「リーダー」を設定する期待された結果:
指定したタブ揃え・タブ位置でテキストが揃う実際の結果:
指定したタブ揃え・タブ位置でテキストが揃わない回避方法:
・テキスト中のタブのみに「オプティカル」以外のカーニングを設定する
・タブを設定したテキストでは「オプティカル」以外のカーニングを利用する「オプティカル」以外のカーニングを利用すれば回避できますが、フォントや文字の内容によっては「オプティカル」を使いたいこともあります。その都度タブのみに「メトリクス」等を設定するのは手間がかかります。また、「リーダー」に記号等を設定しなければテキストは揃いますが、それではタブの機能を利用する意味がありません。
InDesignにも同様の機能がありますが、カーニングの設定が何であれテキストの位置はタブ位置で揃います。
ユーザーの工夫で回避するのではなく、Illustrator側が改善すべき挙動だと考えます。---Use translation tools---
When "Tab" and "Leader" are set on optical kerning texts, texts are not aligned at the tab position.
Steps to reproduce:
1. set optical kerning to the text.
2. set tab alignment, tab position, and leader in the "Tabs" panel.Expected result
Text is aligned at the specified position.Actual result:.
Text is not aligned at the specified position.Workaround
- Set kerning other than "optical" only for tabs in text.
- Use kerning other than…18 votes -
Artboard orientation changes from vertical to horizontal (portrait to landscape) by itself
After update to 28.3, some artboards are switching orientation by themselves. It's not specific to content or number of artboards, apparently. Sometimes I just open a document with some artboards and hover my cursor over them (not even clicking anything) and the artboard just flips orientation from vertical to horizontal. Most of my work consists on social media posts (1080x1920px or 1080x1350px) witch now Illustrator insists in automatically switching to Landscape for no apparent reason.
By the way, the content is not flipped, just the artboard. And not all of them, usually just one out of the 10 or 20…18 votesThe fix is pushed into Global Availability build 28.6.
If it misbehaves still — please comment back.
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Random delay when running script via command line
When you run a script via the command line, sometimes there is a pause between launch and execution. The duration of this pause is always different.
It would be nice if there was no pause at all.
18 votesHello Oleg Krasnov,
To help resolve this issue as quickly as possible, would you be available for a brief debugging session at a time that's convenient for you? Please let me know your availability, and I'll be happy to arrange it.
In the meantime, could you kindly share a the mention selected.jsx and a short screen recording demonstrating the steps to reproduce the issue ?
Thank you very much for your time and cooperation. I look forward to your response.
Akash Goyal
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Group Selection and Selection Tool move individual points and handles
When using the Group selection tool, I highlight an object by clicking it and then try and move it. Rather than moving the object highlighted, the tool selects a single point - grabs it - and I move that single point instead. This often leads to a crash of the application.
18 votes -
Clipping compound shape doesn't have edges drawn
When a compound shape (not a compound path, but a live result of any Pathfinder operation) is used as a clipping mask, Illustrator does not display edges for the resulting objects.
- View > Hide Bounding Box (for clarity, to see the issue better)
- Draw anything
- Create two intersecting rectangles
- Select these two rectangles, hold Alt and click Unite in Pathfinder panel to get a live compound shape
- Select both the compound shape and the art below
- Object > Clipping Mask > Make
The resulting object has no edges drawn and can’t be seen as selected, until you enable the bounding…
18 votes -
SVG text exportation creates a fragmented code
All texts I wrote in a drawing, when exported to SVG files, were not anymore consistent: fragments of texts were overlapping each others.
I opened SVG file using a text reader and I discovered that my texts were unnecessarily fragmented in many parts that finally were badly rebuild in the code.18 votes -
Illustrator 2022 Ver 26.0.1: Freezes/Crashes on Exit
Illustrator 2022 works fine, launches as usual. Yet when exiting the software, no matter if used or not, it freezes. The only way to properly exit the app is via Task Manager: End Process.
Software has already been stress tested, cleaned up and reinstalled. Issue doesn't persist in previous version.
System Information:
Edition Windows 10 Home
Version 21H1
Installed on 20-Jun-21
OS build 19043.1288
Experience Windows Feature Experience Pack 120.2212.3920.018 votes -
Tab forces viewport to jump when panels are docked
When you have a complex document and panels docked, it takes a lot of time to hide them with Tab because the position of the viewport is moved. It does not happen when all panels are floating.
- Load Essentials Classic workspace
- Open any document with art in it (the more complex the better)
- Press Tab — viewport moves (and it is slow!)
- Press Tab again to show all panels
- Undock every panel and toolbars to make them float (including Control panel)
- Press Tab — viewports stays in place (and it is almost instant!)
So the position of viewport should not…
18 votes -
When using optical type feature, since the update it displays the type as if it has no spaces?
Running version 25.3 on illustrator.
16.21 indesign.
Since updating me and a few people i know who also use the software across indesign and illustrator have seen when using the optical type feature, it displays the type as if it has no spaces? Type treatment is thrown off to what is traditionally correct. Please fix this! This will have a massive knock on affect with branding agencies if rules are changing regarding such simple things.
18 votesI am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Can't input search or rename Japanese in the Creative Cloud Library panel
• Windows 10 20H2
• Illustrator 25.1Can't input Japanese in the Creative Cloud Library panel.
• Input Japanese in the search box
• Rename the registered library in JapaneseChecking with 3 PC.
Original message (written by Japanese) :
Creative Cloud ライブラリのパネルで、日本語入力ができません。
• 検索ボックスで日本語入力ができない
• 登録済みのライブラリに対して日本語でのリネームができない3台のPCで確認をしています。
18 votesI am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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