7754 results found

1. iMac 5k 2017 w/ Radeon Pro 580 - Illustrator very slow on GPU preview

   Illustrator version 22.01
   macOS 10.12.6
   iMac 5k 2017 w/ i5 3,8Ghz - 16Gb RAM - 2TB Fusion - Radeon Pro 580
   All the file (also a very little file) is slow on movement, on move object and run with shot and NOT fluid. Slow on select object or shape or everything on file.
   The same file opened on a "slow and old" MacMini with the same configuration and the same macOS is not slow and the movement is very fluid.
   Switching to CPU cause the same things, everything is very slow. Also switching to Print Preview is slow.

   Thanks for your help.
   See you.

   Illustrator version 22.01
   macOS 10.12.6
   iMac 5k 2017 w/ i5 3,8Ghz - 16Gb RAM - 2TB Fusion - Radeon Pro 580
   All the file (also a very little file) is slow on movement, on move object and run with shot and NOT fluid. Slow on select object or shape or everything on file.
   The same file opened on a "slow and old" MacMini with the same configuration and the same macOS is not slow and the movement is very fluid.
   Switching to CPU cause the same things, everything is very slow. Also switching to Print Preview is slow.

   Thanks for… more

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   2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

2. "Place copy" of RGB CC library item in CMYK doc changes document color setting to RGB

   Illustrator 21.1.0
   1. Created text or other items in an RGB AI doc.
   2. Add to CC library via drag and drop.
   
   3. Open CMYK AI doc
   4. Right click the RGB item and select "Place Copy" (looks like that's cut off on the GIF — probably recorded with too few frames).

   Expected result: RGB items converted to CMYK

   Actual result: CMYK doc converted to RGB

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   3 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Hi,
   We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
   Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

3. ドキュメントのグループの抜きを設定したドキュメントをPDFで書き出したものがオーバープリントプレビューの表示と異なる

   macOS13.6.7/iMac27inch(Intel)
   Illustrator ver.28.6

   再現手順
   1. いくつかの図形を重ねて合成モードを乗算に設定したうえでグループ化しグループの抜きのチェックボックスを外す。
   2. ドキュメントのグループの抜きを設定する。
   3. PDF X4で保存する。
   4. そのPDFをAcrobatで開く。
   5. Illustrator上でのオーバープリントプレビューの表示と異なる。

   Actual result
   PDFを書き出した状態とIllustrator上での表示が異なる。

   Expected Result
   PDFの表示とIllustrator上での表示が同じになる。

   Illustrator上でのグループの構造の違いがIllustrator上のレンダリング結果とPDF書き出し結果で相違が生じています。1でのグループの抜きのチェックを外したグループではIllustrator上ではグループ内ので抜き処理を行わず合成モードの処理を行います。これがPDFを書き出した際にグループの抜きと解釈され、全てがノックアウトされた状態でPDFが作成されます。どちらが正しいかという事は難しいのですが、グループに設定されたノックアウトを拒否する設定をPDF書き出し時にも有効にするほうが表現の幅が拡がるように思います。

   EN
   Step to reproduce
   1. Overlap some shapes, set each objects the blending mode to Multiply, group them, and uncheck the KnockoutGroup checkbox in the Opacity panel.
   2. Set the Page Knockout Group.
   3. save the document as PDF X4 format.
   4. Open the PDF in Acrobat.
   5. The overprint preview in Illustrator is different between PDF.

   Actual result
   The display in Illustrator is different from the exported PDF.

   Expected Result
   The display of the PDF and the display on Illustrator will be the same.

   The difference in the group structure in Illustrator causes a difference between the rendering result
   Even if a page knockout group is set, Illustrator will not perform knockout processing for group that unchecked knockout groups and will process in blending mode. However, when outputting a PDF, all objects are written out in a knockout. It is difficult to say which is correct, but it seems to me that the range of expression would be expanded if the setting to deny knockouts for groups were also enabled for PDF export.

   macOS13.6.7/iMac27inch(Intel)
   Illustrator ver.28.6

   再現手順
   1. いくつかの図形を重ねて合成モードを乗算に設定したうえでグループ化しグループの抜きのチェックボックスを外す。
   2. ドキュメントのグループの抜きを設定する。
   3. PDF X4で保存する。
   4. そのPDFをAcrobatで開く。
   5. Illustrator上でのオーバープリントプレビューの表示と異なる。

   Actual result
   PDFを書き出した状態とIllustrator上での表示が異なる。

   Expected Result
   PDFの表示とIllustrator上での表示が同じになる。

   Illustrator上でのグループの構造の違いがIllustrator上のレンダリング結果とPDF書き出し結果で相違が生じています。1でのグループの抜きのチェックを外したグループではIllustrator上ではグループ内ので抜き処理を行わず合成モードの処理を行います。これがPDFを書き出した際にグループの抜きと解釈され、全てがノックアウトされた状態でPDFが作成されます。どちらが正しいかという事は難しいのですが、グループに設定されたノックアウトを拒否する設定をPDF書き出し時にも有効にするほうが表現の幅が拡がるように思います。

   EN
   Step to reproduce
   1. Overlap some shapes, set each objects the blending mode to Multiply, group them, and uncheck the KnockoutGroup checkbox in the Opacity panel.
   2. Set the Page Knockout Group.
   3. save the document as PDF X4 format.
   4. Open the PDF in Acrobat.
   5. The overprint preview in Illustrator is different between PDF.

   Actual result
   The display in Illustrator is different from the exported PDF.

   Expected Result
   The display of the PDF and the… more

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   Under Review  ·  2 comments  ·  Other...  ·  Delete…  ·  Admin →
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4. XMPMeta is not defined on ILST 28.7.1 on MacOS #515

   As of ILST 28.7.1 on MacOS, XMPMeta has stopped working. However, it works fine on:
   - ILST 28.7.1 on Windows
   - ILST 28.6 on MacOs

   The issue also exists on ILST (Beta) 29.1 on MacOs.

   Example code:
   ```
   if (!ExternalObject.AdobeXMPScript) {
   ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');
   }

   const xmp = new XMPMeta(app.activeDocument.XMPString); // throws XMPMeta does not have a constructor
   ```

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   2 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have fixed this issue in 29.0 and 28.7.2 releases.

5. Distribute Spacing options not available in keyboard shortcut list

   When the Distribute Spacing options were added to the Align panel, they were not added to the Keyboard Shortcuts panel. They remain unavailable in v28.0.x. This is an oversight, obviously, that should not be hard to remedy but will make life much easier for those of us who rely on kbscs and/or auxiliary devices like Stream Deck, Logitech G-keys, or Xencelabs' Quick Keys, etc.

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   2 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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6. Ai crashes (hangs) after installing (and selecting) Google Noto Color Emoji font!

   Since Ps has added NCE (Noto Color Emoji) font, Ai doesn't recognize it! I downloaded the font from GFont (NCE v2.038). After installing (for "All users"), whenever I select the NCE font in Ps or Ai, those apps crash (hang)!

   If I uninstall the font (which I downloaded from GFont, not the Ps native installed one) and reinstall Ps, the font works OK, but again it doesn't appear in the Ai font list!

   I posted some screenshots there:
   https://community.adobe.com/t5/illustrator-discussions/google-noto-color-emoji-font-in-ai/td-p/13523581

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   5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Wacom is crashing Illustrator 2023

   It crashes within in minutes. It will crash while selecting a tool, moving the screen, or trying to use a tool--any function using a Wacom. There is rarely a crash report and often it's not even open long enough for the 2 minute autosave to kick in. I'm on a pc with Windows 10 and 27.2 cc.

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   13 comments  ·  Performance  ·  Delete…  ·  Admin →
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8. Dissapearing controls

   My controls are dissapearing. Attached is a screenshot.
   I can select elements on the graphics but cannot see any buttons.
   Seems to be happening at random times. I have tried using 3 different PCs now and it happens on all 3.
   AI version: 26.5
   OS: Windows 10 Enterprise version 10.0.19042 Build 19042.

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   17 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

9. Clipping compound shape doesn't have edges drawn

   When a compound shape (not a compound path, but a live result of any Pathfinder operation) is used as a clipping mask, Illustrator does not display edges for the resulting objects.

   1. View > Hide Bounding Box (for clarity, to see the issue better)
   2. Draw anything
   3. Create two intersecting rectangles
   4. Select these two rectangles, hold Alt and click Unite in Pathfinder panel to get a live compound shape
   5. Select both the compound shape and the art below
   6. Object > Clipping Mask > Make

   The resulting object has no edges drawn and can’t be seen as selected, until you enable the bounding box. There is no reason to not display the edges for it, except for the carelessness Adobe has about maintaining Illustrator a solid enough tool.

   When a compound shape (not a compound path, but a live result of any Pathfinder operation) is used as a clipping mask, Illustrator does not display edges for the resulting objects.

   1. View > Hide Bounding Box (for clarity, to see the issue better)
   2. Draw anything
   3. Create two intersecting rectangles
   4. Select these two rectangles, hold Alt and click Unite in Pathfinder panel to get a live compound shape
   5. Select both the compound shape and the art below
   6. Object > Clipping Mask > Make

   The resulting object has no edges drawn and can’t be seen as selected, until you enable the bounding… more

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   2 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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10. Blend Modes Hotkeys are broken

    Illustrator allows users to set custom hotkeys for blend modes, in Keyboard Shortcuts > Tools, right in the very bottom.
    Aside from direct commands for each available blend mode, there are two contextual keys: Next Mode and Previous Mode.

    They don’t work as expected. Let’s make a simple test.
    1. Assign Shift+9 (displayed as 'Shift+(' — which is not correct, actually) for Previous and Shift+0 ('Shift+(') for Next blend mode.
    2. Put two colored shapes in a stack, to see what’s happening when you change modes
    3. Open Transparency panel, to see which mode is chosen (for some reason Properties does not allow to see the mode)
    4. Select the top shape and hit Shift+0 (Next Mode)

    ...nothing happens. Illustrator refuses to change a mode when it set to Normal. Shift+9 (Previous Mode) also does nothing.

    1. Change the mode to Darken manually via the panel

    2. Press Ctrl+0 (Next Mode)
       Now it goes correctly to the next mode, Multiply.

    3. Hold this Ctrl+0 hotkey
       Ai goes through all available modes and stop at Luminosity, the last one — and won’t loop to the start of the list

    4. Hold the other key, Ctrl+9, to cycle back
       Ai never stops looping through all modes, but won’t never display Normal one.

    TLDR:
    A. Next Blend Mode hotkey does not work when Normal is chosen
    B. The list of modes does not loop to the start when you use Next Blend Mode key
    C. Looping through blend modes omits Normal blend mode

    Why is this important?
    A minimal way to utilize these keys would be one to set a normal mode (to reset blending, basically), and then any counted number of presses to navigate to a desired one. Instead we have to assign one for Normal, and one for non-Normal and hit the wall when cycling down.

    Illustrator allows users to set custom hotkeys for blend modes, in Keyboard Shortcuts > Tools, right in the very bottom.
    Aside from direct commands for each available blend mode, there are two contextual keys: Next Mode and Previous Mode.

    They don’t work as expected. Let’s make a simple test.
    1. Assign Shift+9 (displayed as 'Shift+(' — which is not correct, actually) for Previous and Shift+0 ('Shift+(') for Next blend mode.
    2. Put two colored shapes in a stack, to see what’s happening when you change modes
    3. Open Transparency panel, to see which mode is chosen (for some reason Properties… more

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    3 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

11. 和文組版の横組み文字列中の文字回転

    Illustratorの日本語組版で、横組み文字列中の1文字を回転すると、文字が上下・左右に暴れて表示されてしまいます。
    ※縦組み中ではそういった不具合は観察されません。
    添付ファイルのように検証してみましたが、その回転の際の原点あるいは挙動原理などがよくわかりません。
    例えば、添付ファイル右下のように補正してみても、同じファミリー内でウエイトを変更しただけでもその補正値は変わるようです（平均字面が関係している？）。
    和文書体は、（欧文ベールライン位置や平均字面は様々でも）基本的には正方形の仮想ボディに納められていますので、仮想ボディの中心を回転の原点としていただければ、このような補正の手間がなくなるのではないだろうか？ と考えられます。
    挙動を変更していただければ、作業者の負担も軽減されるでしょう。

    なお、このような「横組み文字列中のひと文字を回転する」という処理は、あまり日常的にすることではありませんので、既存ファイルへの影響も軽微なものであろうと考えていますが、変更していただくならば、【その変更を周知】していただくことは大切なことだと申し添えておきます。

    よろしくお願いします。

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    Resolved (Comments Open)  ·  2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. Type on Path Broken - Can't Resize

    Not sure if this has been reported yet or not. When I use the type on path tool and try to resize it the type's center point is moved and/or the kerning is thrown way off. See the video for an example of what's happening.

    The only way I can get around this is making a copy of the object so I can save an editable version, then outline the text on the other version so I can resize. This is a MASSIVE pain.

    Using Ai version 25.4.1

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    12 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,
    Apologies for the inconvenience due to this issue.

    Please help by sharing some details:
    1.) Is this Issue still happening on your machine in the latest version 27.5.0 ?
    2.) If yes, please provide .ai file.

    Share the above details at ShareWithAI@adobe.com in a Zip file and mention the title of this issue as the subject of mail.

    Thanks and Regards

    Rohit Jain

    (Illustrator Team)

13. Color discripancy between "View on CPU" and "View on GPU" on a Mac with M1 chip

    I'm now running AI on a macbook pro with M1 chip.
    I noticed that when I switching "View on CPU" to "GPU", all colors became whiter and inaccurate (images inserted in AI became much whiter than the objects created and colored in AI).
    I've checked my older Macbook pro with intel CPU and AMD graphic card, the colors keep the same and accurate when I switch from CPU to GPU.

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    11 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please check in the latest AI build from Creative Cloud—the issue has been resolved. Thanks!

    
    

    Regards,

    Aishwarya G Gadodia

    Illustrator Team

14. Canvas goes white and blue when selecting object.

    Whenever I select anything on the canvas, the entire canvas goes full white, and alternates between blue and white. Clicking anywhere on the canvas returns to the previous view, but it makes it impossible to make adjustments. I'm using Illustrator 25.0.1, on a 2019 16" MacBook Pro running macOS Big Sur. I tied reverting to 25.0.0 but the same problem occurred.

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    10 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

15. illustrator 2021 stuck on initializing on mac

    illustrator 2021 stuck on initializing until I restart the whole system on mac. I have the latest version

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    5 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Adminrohitja (Admin, Adobe Illustrator) responded

    This bug has been fixed in 25.1 version.
    Please use the updated build.

    Regards,
    Illustrator Team

16. Overprint Preview unbearably slow

    When using overprint preview this app grinds to a halt, it's absolutely awful, please fix / improve

    Mac OS 0.15.6,
    iMac (Retina 5K, 27-inch, 2019)
    3.7 GHz 6-Core Intel Core i5
    64 GB 2667 MHz DDR4
    Radeon Pro 580X 8 GB

    Ai 24.2.3

    switching between overprint preview brings my Mac to a slow grind
    My expected result... that a professional application is fit for purpose
    My actual result.... a slow and un-usable not fit for purchase application that I have no choice other than to use.!!!

    16 votes

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    9 comments  ·  Performance  ·  Delete…  ·  Admin →
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17. Saving a file should not highlight the extension

    When saving (copy, exporting, etc), the save box highlights the extension. This should not happen. Soon as you choose a different format, the extension is no longer highlighted (which is good and how it should be). The extension should not be highlighted. This Illustrator bug happened after the Mac Catalina update.

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    16 votes

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    10 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,
    Thanks for reporting the issue . This issue is fixed with Mac OS 12.1 update .
    Thanks & Regards,

    Ankit Goyal

    Illustrator team

18. Center points are not visible

    Guide objects have lost their center points. I have "Show Center" turned on in the Attributes panel and "Show Edges" turn on, and still, the Center-Points are not visible on object guides.

    Object guides used to all have center-points showing all the time, as long as the guides were turned on. Now the center-points are missing.

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    16 votes

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    13 comments  ·  Tools  ·  Delete…  ·  Admin →
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19. Discretionary hyphens do not seem to work

    I can’t get discretionary hyphens to work in Illustrator CC 23.0.2, either by Shift-command -- or with Type > Insert Special Character > Hyphens and Dashes > Discretionary Hyphen. Whether Hyphenate is turned on or off for the paragraph does not matter. Language does not seem to make a difference either.
    Only the hyphens added by Illustrator itself are obeyed.

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    12 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. Variable Font not working properly

    Hello, I am a type designer and am working on a variable script font. The variable font file work fine everywhere else except in Adobe products.

    It appears the sidebearings aren't adjusting with the changes in width. Very odd. You can see whats happening in the first file. The second is on the Axis Praxis website.

    I've spoken with Glyphs App developers and they said it's a glitch with Illustrator, so I wanted to bring it to your attention.

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your fonts and file to figure out what is going on here.