7650 results found

1. Graphic Styles Panel Crashes Illustrator (macOS Movaje)

   Illustrator CC 2019 on macOS Mojave becomes unusable after loading the "Graphic Styles" panel. After the panel loads, there's a brief beach ball followed by the "Not enough memory to process the appearance" error message. The menus then become "greyed out" and the only way to proceed is to force quit illustrator and restart.

   On the surface I can avoid loading the "Graphic Styles" panel, but there are other panels that I need to load that only load with the "Graphic Styles" panel attached to them.

   I've deleted the AI preferences and uninstalled/reinstalled Illustrator and the result is the same.

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   7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. Align to compound shape / key object bug (CC 23.0.1 / Win 7)

   While trying to distribute spacing using the Align palette, I've noticed a strange align bug which only appears to affect compound shapes when trying to align to a key object.

   Steps to recreate:
   1. Select two objects, one of which is a compound shape
   2. Make the compound shape the key object (click on it while selected)
   3. Set a distribute spacing distance in the Align palette, and click on the horizontal/vertical distribute spacing button.

   Result:
   The key object moves by the preset amount set and the second object get spaced from the key object by the same amount.

   Expected result:
   The key object should stay put and the 2nd object moves to the specified distance from the key object.

   Note:
   Expanding the compound shape using the pathfinder palette and repeating the steps above causes the key object/spacing to behave as it is expected to.

   The attached video demonstrates the expected behaviour first and then highlights the issue. The video also shows a second issue whereby when you choose a key object without the Align palette at the forefront, the distribute spacing text entry point is greyed out.

   Could be related to the following issues:
   https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32727160-smart-guides-does-not-align-to-compound-shapes
   https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/36007084-compound-shape-bounding-box-issues

   While trying to distribute spacing using the Align palette, I've noticed a strange align bug which only appears to affect compound shapes when trying to align to a key object.

   Steps to recreate:
   1. Select two objects, one of which is a compound shape
   2. Make the compound shape the key object (click on it while selected)
   3. Set a distribute spacing distance in the Align palette, and click on the horizontal/vertical distribute spacing button.

   Result:
   The key object moves by the preset amount set and the second object get spaced from the key object by the same amount.

   Expected… more

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   0 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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3. Width tool messes up the width points when a path is extended / shortened / cut

   Maybe this feature exists already but I haven't been able to find it.

   When using the width tool, it would be nice if you could "freeze" the width nodes in their position, so you could extend or shorten the path. Today the nodes adjust to the new length of the path, messing up all your previous work.

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   6 comments  ·  Strokes  ·  Delete…  ·  Admin →
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4. Workspace panels move on their own

   While using the new Illustrator CC v.23, the workspace will randomly move around and cover up the artboard that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.

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   7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating

5. copy and paste at original position fails from time to time

   I love the to copy and paste object at same position in an other artboard.

   1. macOS High Sierra + latest Illustrator
   2. copy, select artboard paste at same position 3 appears in selected artboard at same position 4 copy and pastes somewheere else – not in that artboard
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Illustrator version 22.1 keeps crashing my computer.

   Illustrator 22.1 (64 bit)
   Windows 7

   Illustrator keeps glitching when used. Program will experience extreme lagging as well as leave ghost tracers as objects are dragged across the screen. Has crashed this pc twice.

   Virtually unusable as it is currently running.

   Problem does not happen with either Photoshop or InDesign on this pc.

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   5 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

7. Fonts not syncing

   Hello, my fonts are showing up after I sync them from Typekit. All off my fonts that I have downloaded are not showing up. Please address. Thank you.

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   5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. The interface doesn't appear

   When I open Ai, the interface never load(1). If I pass the cursor over the top, that bottons appear(2). And, if I select a new color of interface appear the rest(3), but if I press "Ok", that disappears.

   Intel Core i3-5005U CPU @ 2.00 GHz
   4Gb ram
   64bits system

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   6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Rotate tool Glitch

   My rotate tool when used for copying with or without my wacom, starts sticking, and the object just keeps moving with my cursor. My only fix is restarting and hoping the app saved my recent changes. This is hindering me from doing BASIC and Simple things like copying a custom shape and maintaining the circular composition. I was trying to make a unique cycle like shape. I put the rotate point in the center and i was attempting to duplicate that shape inside the circle but instead of copying or doing anything, it just kept rotating even after i let go of the alt(copy key). This has been happening to me for weeks now. Please help :'(

   My rotate tool when used for copying with or without my wacom, starts sticking, and the object just keeps moving with my cursor. My only fix is restarting and hoping the app saved my recent changes. This is hindering me from doing BASIC and Simple things like copying a custom shape and maintaining the circular composition. I was trying to make a unique cycle like shape. I put the rotate point in the center and i was attempting to duplicate that shape inside the circle but instead of copying or doing anything, it just kept rotating even after i let… more

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   13 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

10. can't paste object. the requested transformation....

    the image is 5 inches, and I'm pasting into a several page 8.5 x 11 document.... really can't tell you how much time I'm wasting, and I'm very irratated.

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    10 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused.

    I am not able to reproduce the issue on my side. Are you still able to reproduce this consistently on latest version of Illustrator?

    If yes please share a small video of the same at sharewithai@adobe.com so I can further investigate it.

    Please do mention the link of this thread so we can identify you. Govind from our team will help you on this.

11. Illustrator 2018 Artboard Problem

    Every time I try to add a new artboard or rearrange existing artboards it causes Illustrator to freeze and I have to force quit. This was not a problem in Ai2017, please fix.

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    6 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

12. It does not highlight the page on the artboard window

    I select a page from the artboard window. I navigate between pages with PageUp and PageDown on the keyboard.

    I'm looking at the artboard window. but I do not see which page I am on. it does not highlight the page.

    This problem came with the latest update. (Ullustrator version 22.0.0)

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

13. Image Trace only creates a white box

    The "Image Trace" function only creates a solid white box, regardless of what image trace option I select.

    Using the new Illustrator CC 2018.

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    19 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. Illustrator 2018 Crashes

    I have Surface Studio, 32 Gig, Windows 10. Today I installed the CC Updates and now Illustrator crashes every 2 or 3 minutes. I uninstalled Illustrator and reinstalled it, but the crashes continue. Finally in desperation I uninstalled Illustrator 2018 and reinstalled Illustrator 2017. At least now Illustrator is stable.

    I sure would like to know what to do to fix the problem. You know it wouldn't be a bad idea if one could reach support with install problems.

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    31 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

15. Won't stop erasing even when a different tool is selected
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

16. ブラックの色をドラッグ＆ドロップで選ぶとBK100の色がリッチブラックになる

    塗り（または線）を画像のように下のブラックを選択するところからドラッグ＆ドロップで選ぶとBK100がリッチブラックになってしまった。 
ドラッグ＆ドロップではなく、クリックで色を選ぶとBK100になる。スウォッチの中に入っているブラックからドラッグ＆ドロップで選ぶとBK100になる。これはCS6の時からある
バグです。 

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    Under Review  ·  2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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17. Can't see anchor point and handles of paths after breaking link to symbol.

    1. Version 21.1.0
    2. Draw the circle or any other simple shape, convert it to symbol then break link to symbol. Choose Direct selection tool and click on any anchor point. As result you will not see the handles of any point. The handles are shown only in isolation mode or outline mode but not in basic prewiew mode.

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    6 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

18. Large Amounts of Text overrun text area, disregard justification

    I'm using Illustrator CC (2017).
    I am creating a 6'x4' poster, where a single text box holds the entire text of the Bible (~730,000 words) as a single string of text (regular spaces between words, but no paragraph returns) in Helvetica Neue Lt Std, 107 Extra Bold Condensed, 3 pt size with 2.7 pt leading, all caps, full justification, default hyphenation. I am using a text wrap around a compound object with a transparent fill to create a negative space in the midst of this text block (in my case, that compound object is text converted to a shape, so the negative space forms the mission statement of our church).

    I'd expect the text to full justify properly, aligning to the left and right edges of the rectangular text box and evenly around the compound shape.

    The actual result is in the attached image; as you can see in the attached "illustrator-FullJustificationIssue-2.jpg" and "...-3.jpg", the text both over- and underruns the right edge of both the text box and compound shape it's supposed to be wrapping around.

    I'm using Illustrator CC (2017).
    I am creating a 6'x4' poster, where a single text box holds the entire text of the Bible (~730,000 words) as a single string of text (regular spaces between words, but no paragraph returns) in Helvetica Neue Lt Std, 107 Extra Bold Condensed, 3 pt size with 2.7 pt leading, all caps, full justification, default hyphenation. I am using a text wrap around a compound object with a transparent fill to create a negative space in the midst of this text block (in my case, that compound object is text converted to a shape, so… more

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Under Review  ·  Anish Kumar responded

    Thanks for reporting this bug Illustrator Team really appreciate this.
    We are able to reproduce this issue in house and we are investigating it .

19. Undo Release Clipping Mask Does Nothing

    I recently noticed that if I unclip an object, by accident or necessity, that I cannot undo the step either through the menu Undo or Command key Undo.

    I can clip and Command-Z to unclip.
    I can manually unclip and Command-Z to reclip.
    If I clip, I Command-z to unclip and then Command + Option + Z to redo my last action and it will properly clip.

    But if I just manually unclip, and then use the Undo command to reclip it like it was? It doesn't work. Nothing happens and it moves on in the history.

    I am on Mac OS X and running Illustrator 29.1.

    I recently noticed that if I unclip an object, by accident or necessity, that I cannot undo the step either through the menu Undo or Command key Undo.

    I can clip and Command-Z to unclip.
    I can manually unclip and Command-Z to reclip.
    If I clip, I Command-z to unclip and then Command + Option + Z to redo my last action and it will properly clip.

    But if I just manually unclip, and then use the Undo command to reclip it like it was? It doesn't work. Nothing happens and it moves on in the history.

    I am on… more

    8 votes

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    1 comment  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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20. About the Pencil Tool and Image Tracing in version 2025

    The accuracy of the path conversion for the pencil tool and image tracing has decreased in version 2025. Even if I change the settings to fine, it is converted to a coarse path, and I cannot express the details like in previous versions. Please improve it as soon as possible.

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    12 comments  ·  Tools  ·  Delete…  ·  Admin →
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue with Pencil (and Brush) is addressed with a 29.0.1 Hot Fix Update