8298 results found

1. Save As PDF Issue

   I am trying to save a file in Illustrator 2020 the same way I've always saved PDF files in older versions of Illustrator for Print. I select PDF x-1a and select document bleeds is the only change I make. It saves fine but when I go to look at the file I get the attached error. I don't understand why I receive this error in this version when I've never experienced this in previous versions taking the exact same file saving steps. i've tried multiple pdf preset options but still experiencing issue.

   Update: Currently the only preset I can save is "Illustrator Default" - obviously this is not ideal.

   I am trying to save a file in Illustrator 2020 the same way I've always saved PDF files in older versions of Illustrator for Print. I select PDF x-1a and select document bleeds is the only change I make. It saves fine but when I go to look at the file I get the attached error. I don't understand why I receive this error in this version when I've never experienced this in previous versions taking the exact same file saving steps. i've tried multiple pdf preset options but still experiencing issue.

   Update: Currently the only preset I can save… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Activating fonts in Illustrator takes too long

   The process of activating fonts in illustrator is taking way too long. Is there a way to make the process faster?

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. An unknown error has occured

   Windows 10, Enterprise

   I was working on a file, and have been saving file regularly in between. But on one artboard when am placing an object, i am not able to save the file. Error pops up. I tried to snip the object and placed it as image still error is popping.
   I tried locking and unlocking layers, no use.
   And if i remove tat from art board, i am able to save. What sort of error is that, am not understanding.
   This is like the file has reached a limit, if we add one more object or image or anything, it wont let me save and error pops up.
   Please help sort this out. I guess am not the only one facing this issue.

   Windows 10, Enterprise

   I was working on a file, and have been saving file regularly in between. But on one artboard when am placing an object, i am not able to save the file. Error pops up. I tried to snip the object and placed it as image still error is popping.
   I tried locking and unlocking layers, no use.
   And if i remove tat from art board, i am able to save. What sort of error is that, am not understanding.
   This is like the file has reached a limit, if we add one more object or image or… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Save as PDF issue

   No PDF is showing after save pdf, save after preview on latest update.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Freeform gradient fill disappears on select all action

   1. OS: Windows Version: 10.0 System Architecture: x64 Illustrator v 23.0.6 (64-bit)
   2. I used a freeform gradient fill to fill a path and upon doing a select all to group a few different paths and shapes for easier movement or duplication, the fill of the path disappears and I need to either rebuilt the gradient or re-load the file as even doing CTRL+Z doesn't bring back the gradient
   3. The expected result is that the gradient remains as it was when doing a select all (Either through CTRL+A or using the Selection Tool)
   4. The Fill for the path disappears and the freeform gradients of all other shapes and paths are messed up.

   1. OS: Windows Version: 10.0 System Architecture: x64 Illustrator v 23.0.6 (64-bit)
   2. I used a freeform gradient fill to fill a path and upon doing a select all to group a few different paths and shapes for easier movement or duplication, the fill of the path disappears and I need to either rebuilt the gradient or re-load the file as even doing CTRL+Z doesn't bring back the gradient
   3. The expected result is that the gradient remains as it was when doing a select all (Either through CTRL+A or using the Selection Tool)
   4. The Fill for the path disappears and the freeform… more

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   3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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6. The operation cannot be complete beacuse of an unknown error. [STEX]

   Trying to use Freeform Gradient on a more complex shape(image attached) and I get this error "The operation cannot be complete because of an unknown error. [STEX]"
   I tried making a new doc and still same issue. Some of the elements are coloured, but not all.
   System: MacOS Mojave Version 10.14.6
   Illustrator Version 23.0.6
   Thanks!

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   5 comments  ·  Gradients  ·  Delete…  ·  Admin →
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7. DXF files on a Mac interpreted wrongly

   I often have to import DXF drawing files of model glider plans. For a few years now, over several versions of Illustrator, I noticed that I am missing lines and solved the problem by selecting the missing and finding similar stroke weights, hoping it would find them all.

   Today I had a discussion over Skype with a friend who runs Illustrator on a PC on which the plan files view perfectly correctly, so there appears to be a problem in the Mac Illustrator version. I have attached a pdf file showing the difference in display

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Lag and Illustrator "Not Responding" after copy command

   The platform is: Illustrator 23.0.6 64-bit, on Win10 Enterprise 1903 latest updates, and with nVidia drivers R430 U5 (431.70).

   The bug is that Illustrator freezes for ~5 seconds after/during a simple copy command, and "Not Responding" is displayed on the top title bar. This can be induced by just opening a new file, drawing a rectangle, then trying to copy it (with Ctrl-C or with the menu command).

   This is destroying my workflow...

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   This certainly is not a normal behaviour of Illustrator.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Trim view not persistent when leaving isolation mode

   When viewing a document in Trim View, and then isolating an object/group, leaving the Isolation Mode resets the view mode to the default, instead of returning or remaining in Trim View.

   (Running Illustrator 23.0.4 on macOS 10.14.2)

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   1 comment  ·  Isolation  ·  Delete…  ·  Admin →
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10. slow cursor on second monitor when using Adobe Illustrator - only while using Ai

    When I used illustrator on my second monitor, the mouse cursor is astoundingly slow and a reduced range across the screen. This only happens when I use illustrator, not other applications. I am using a macOS Mohave 10.14.5 (18F132) and am connecting to my monitor with an HDMI using an HDMI/USB adapter for my laptop.

    This costs me in time and efficiency at my job, as I'm sure it does for other people, who have posted similar complaints on adobe forums. Please fix it!

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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11. lag issue with Blob Brush

    Major issue with Blob Brush lagging (if using either mouse OR tablet). When using Blob brush on earlier versions, no lag at all.

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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12. Document window opens as narrow strip, will not expand to full width

    Every document. Every time.

    Multiple documents stack inside this narrow window.
    Documents set to open in tabs.
    Same regardless if Illustrator is opened first or opens with document.
    Documents on external drives and local machine.

    Illustrator 23.0.4
    2016 MacBook Pro 15-inch 16 GB RAM
    Mid-2015 MacBook Pro Retina 15-inch 16 GB RAM
    MacOS Mojave (current)
    Mac Illustrator CC 2019 (current)
    Application Frame turned off. (with frame turned on things work differently... fine)
    Both built in display and 32-inch 4k.

    Only started this when I upgraded to CC 2019.

    Clicking here expands the window too it's original, correct size.

    Reset preferences.
    Uninstalled Illustrator and files. Caches, etc.
    Reset workspaces. Changed Workspaces.
    Happens on both of my machines. I do not run any third-party plugins or extensions, so all is basically stock across machines.

    Every document. Every time.

    Multiple documents stack inside this narrow window.
    Documents set to open in tabs.
    Same regardless if Illustrator is opened first or opens with document.
    Documents on external drives and local machine.

    Illustrator 23.0.4
    2016 MacBook Pro 15-inch 16 GB RAM
    Mid-2015 MacBook Pro Retina 15-inch 16 GB RAM
    MacOS Mojave (current)
    Mac Illustrator CC 2019 (current)
    Application Frame turned off. (with frame turned on things work differently... fine)
    Both built in display and 32-inch 4k.

    Only started this when I upgraded to CC 2019.

    Clicking here expands the window too it's original, correct size.

    Reset preferences.… more

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    25 comments  ·  User Interface  ·  Delete…  ·  Admin →
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13. There is not enough memory available to process the appearance of an object

    Mac os MOjave
    Processor 3.1 Ghz Intel Core i7
    Memory 8gb
    Graphics Intel Iris Graphics 6100 1526 MB

    Illustrator 23.0.4

    I'm getting an error message (There is not enough memory available to process the appearance of an object) when I open a file or create a new file in Illustrator. After I close the document, everything in illustrator gets greyed out and I have to force quit to close illustrator. I have to repeat this open and force quitting several times before I could get a document to work as normal. Could you please advise if there's a fix for this? Thank you.

    Mac os MOjave
    Processor 3.1 Ghz Intel Core i7
    Memory 8gb
    Graphics Intel Iris Graphics 6100 1526 MB

    Illustrator 23.0.4

    I'm getting an error message (There is not enough memory available to process the appearance of an object) when I open a file or create a new file in Illustrator. After I close the document, everything in illustrator gets greyed out and I have to force quit to close illustrator. I have to repeat this open and force quitting several times before I could get a document to work as normal. Could you please advise if there's a fix for… more

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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14. Why can't I select and deslect multiple layers with shift& alt anymore?

    Oh this drives me crazy,... I suddenly can't select multiple layers by holding down the shift key. And deselecting with alt isn't working either.

    Does anyone know how to solve this because I can't work this way.
    I already restarted, did an extra update, nothing seems to help.

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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15. Blends with 3D objects do not retain rotation values when expanded

    When creating blends with 3D objects, Illustrator does a decent job of calculating the rotation within 3D space. However, when the blend is expanded, rotation values are not retained. Trying to edit the effect resets the values to that of the base objects used to create the blend.

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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16. AI 23.03 - Absolute Performance Hog

    AI has a clear performance problem on my MacBook Pro (Mid 2015, 15", top of the line model). My computer bogs down entirely, fans kick up, the software is extremely slow to respond to doing anything, even simple tasks. It's not isolated to my file--it is the software. Upon quitting, my system returns to normal. The CPU processes for AI were in excess of 120% and consuming nearly 40% of my entire CPU processor power (2.8 GHz i7, 16GB Ram).

    No trouble with previous version of AI.

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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17. Global colours don't seem to be preserved in freeform gradients

    I have complex files that are made up of multiple gradients to create a 3D effect. Some of the gradients are linear and some are freeform. I am currently in the process of creating artwork files for both print and digital. To create the digital files I am converting all the files to RGB. There is a specific brand colour that has a different RGB make up than the standard conversion. I thought, no problem, I'll just update the global colour swatch and it should cascade through. But it doesn't! It does on the linear gradients, but not on the freeform gradients. In fact despite going through and linking all the points to specific global swatches, once I save the file, close it and reopen it again, or copy the elements into another file, the freeform gradients seem to completely forget the global swatches. As you can imagine this is very frustrating and currently doubling my workload!

    Any help would be greatly appreciated.

    Thank you!

    Version of Illustrator is 23.0.3
    Operating system is macOS Sierra Version 10.12.5

    I have complex files that are made up of multiple gradients to create a 3D effect. Some of the gradients are linear and some are freeform. I am currently in the process of creating artwork files for both print and digital. To create the digital files I am converting all the files to RGB. There is a specific brand colour that has a different RGB make up than the standard conversion. I thought, no problem, I'll just update the global colour swatch and it should cascade through. But it doesn't! It does on the linear gradients, but not on the… more

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    Resolved (Comments Open)  ·  1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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18. Version 23.0.3 Adobe PDF Preset / Transparency Flattener Preset "Convert All Text to Outlines" Not Working

    In all previous versions of Illustrator and InDesign, when saving a PDF, I have been able to set my PDF settings to convert all text to outlines by checking "Convert All Text To Outlines" in my Adobe PDF preset. Since my recent update to 23.0.3, this feature is no longer working properly. The setting is still an option, however, upon save/export of the PDF, text is not converted to outlines as it previously was.

    I have reached out to customer support for this issue and have been informed that this issue is "expected behavior of the software".

    How is this issue considered “expected behavior” when:

    1) Setting Adobe PDF presets and Transparency Flattener presets to "convert text to outlines" is a feature of the software
    2) It has worked flawlessly in ALL previous versions of Illustrator and InDesign

    This is a pretty common practice that designers use when creating print documents. Most printers require all text to be outlines when receiving project files. It is very time consuming to manually change all text to outlines when you're working with a 100+ page project file. This feature, which I and countless others use on a daily basis, prevents the error of accidentally saving over a working file as well as saving time when preparing documents for print.

    If this feature (which is still showing as a feature in the current version) has been removed, I deeply implore you to bring this feature back.

    In all previous versions of Illustrator and InDesign, when saving a PDF, I have been able to set my PDF settings to convert all text to outlines by checking "Convert All Text To Outlines" in my Adobe PDF preset. Since my recent update to 23.0.3, this feature is no longer working properly. The setting is still an option, however, upon save/export of the PDF, text is not converted to outlines as it previously was.

    I have reached out to customer support for this issue and have been informed that this issue is "expected behavior of the software".

    How is this… more

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Too small to use?

    When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac os sierra 10.12.8 and my adobe applications are up to date.

    When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac… more

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    7 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Not saving work

    Illustrator 2019 is not saving my work properly. I save the file, then close and reopen it to find only half the work was actually saved.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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