5920 results found

1. Zoom in keyboard shortcut bug

   Since the update to Illustrator v. 24.1 the zoom in keyboard shortcut (cmd +) no longer works. The zoom out function (cmd -) does continue to work. I have the same issue in Adobe Acrobat. Any fixes would be appreciated.

   3 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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2. Workspace & Tool Panels Appear/Disappear Continually--AI CC 2020

   My Workspace panels & Tool panel continually disappear and reappear when I move my mouse. I cannot figure out how to restore them in a fixed position on my screen.

   Running Illustrator v 24.0.2 on Windows

   3 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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3. Can't select multiple anchor points with direct selection tool

   The Direct Selection Tool does not select anchor points. When the DS tool hovers over object, the outline appears, but no anchor points appear. Neither can be selected and activated. When DS tool hovers over an anchor point, I can move that one point only. DS tool behaves exactly same as Anchor Point Tool. I cannot select several anchor points at once, and move / align / delete / distribute / join them. Win 10.1903 AI 24.0

   4 votes

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   6 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As per the comment, this can happen due to the accidentally hiding the edges with Cmd/Ctrl + H hotkey (View > Show/Hide Edges).

   Please check if this helps and comment back if it does not.

4. The lines appear to be drawn when touching on the screen, but once pen is released the lines disperse

   The lines appear to be drawn when touching on the screen, but once brush is released from the surface, the lines disperse as if they were never drawn,

   2 votes

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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5. Problem Illustrator 24 does not support the old PANTONE libraries

   I tried to follow your guide: https://helpx.adobe.com/illustrator/kb/pantone-plus.html, that I always used to insert the old PANTONE libraries and have a conversion to CMYK instead of LAB and in this version it doesn't work.

   I contact the online chat and they replied that this thing with ILLUSTRATOR 24 is no longer supported, and it is absurd.

   I also tried to install the prereleas 24.0.1 but it doesn't work.

   I can't work without this.

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   6 votes

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   4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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6. Metadata title isn't saving (24.0)

   When I save an illustrator file, it's stripping out the specified metadata title and replacing it with the filename upon re-opening the file. Even if I re-enter the info in Bridge, when I modify & save the file in Illustrator, it reverts to the file name.
   When I export the image though, it attaches whatever title is showing in the file info panel in Illustrator, regardless of whether it will "stick" after closing or not.

   Also to note, if I enter info into other fields it seems to work fine. It's only the Title that is being overridden.

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   7 votes

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Character Information in Properties Panel not appearing

   When I click on any text the Character information in the properties panel immediately disappears. The character information is only visible before I click with the Text tool. This is making it REALLY difficult to work with text.

   3 votes

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   Need More Info  ·  2 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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8. Image Trace Bug?

   Every single image I trace and expand causes this effect. Is there a way to get rid of it?

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   3 votes

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   1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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9. template outline visuals out of scale

   When I open illustrator, the outlines of the different visual templates are overlapping the text below... Looks pretty sloppy, Adobe.

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   2 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. Symbol disappears when edited in place

    When you have a symbol on the artboard, double click it to go into isolation mode, make some changes, exit isolation mode — the symbol disappears from the artboard.

    2 votes

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    0 comments  ·  Symbols  ·  Delete…  ·  Admin →
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11. when highlighting text and shift + eye dropping to get text colour only

    This action produces random results (like the text has two colours on it)

    2 votes

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    Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. Where's the colour???

    My new Adobe Illustrator seems to be totally in Black and white and grey scale. Where do I find the colour option in it?

    2 votes

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    Need More Info  ·  1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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13. Shape Builder deletes line sections that should stay.

    I have a complex design with a bunch of overlapping parts and I'm trying to use shape builder to connect sections together. when I select all my lines, then start to build my shapes, it will start deleting lines that are not part of the shape I'm working on. Usually these lines are part of the line I'm working on, but outside of the shape I'm trying to build. The lines aren't highlighted while I'm selecting the pieces of the shape, but disappear anyway. I have tried breaking the line between the shape I'm building and the lines that I don't want deleted, but they still disappear.

    I have a complex design with a bunch of overlapping parts and I'm trying to use shape builder to connect sections together. when I select all my lines, then start to build my shapes, it will start deleting lines that are not part of the shape I'm working on. Usually these lines are part of the line I'm working on, but outside of the shape I'm trying to build. The lines aren't highlighted while I'm selecting the pieces of the shape, but disappear anyway. I have tried breaking the line between the shape I'm building and the lines that I… more

    2 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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14. Selecting a font open Glyphs panel

    When I select a font or a previously selected font from the Drop Down Font menu the Glyphs tab (even though I don't have it selected or open anywhere else) it opens across my whole workspace.

    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.

    Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.

    OS: macOS Catalina 10.15.4 Beta (19E234g)

    Repro steps:
    [1] Open Adobe Illustrator 24.0.3
    [2] Create a new project
    [3] Place a new text on the artboard
    [3.5] Install Jack's Candlestick Regular font (see attached)
    [4] Change the Font of the text to Jack's Candlestick Regular
    [5] File / Save a copy...
    [6] Format Adobe PDF (pdf)
    [7] Adobe PDF Preset: Amazon KDP Paperback (see attached)
    [8] Save PDF
    [9] Open PDF in Acrobat Reader Build: 20.6.20034.366983

    Expected: the document opens with no issues
    Actual: an error message is shown (see screenshot attached)

    Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.

    OS: macOS Catalina 10.15.4 Beta (19E234g)

    Repro steps:
    [1] Open Adobe Illustrator 24.0.3
    [2] Create a new project
    [3] Place a new text on the artboard
    [3.5] Install Jack's Candlestick Regular font (see attached)
    [4] Change the Font of the text to Jack's Candlestick Regular
    [5] File / Save a copy...
    [6] Format Adobe PDF (pdf)
    [7] Adobe PDF Preset: Amazon KDP Paperback (see attached)
    [8] Save PDF
    [9] Open PDF in Acrobat Reader Build: 20.6.20034.366983

    Expected: the document opens with no issues
    Actual: an error… more

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    2 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Rotate dialogue box is now painfully inefficient (CC2019)

    Rotate and Scale functions used to work the same, where you could press R+Enter or S+Enter to bring up their respective dialogue boxes, type in a number, and hit Enter. Very fast, very efficient. Now when you call up the Rotate dialogue box, the focus is on this manual angle widget instead of the numeric field. And should you try to use Tab to change the focus to that field you have to hit it 5x.

    This used to be extremely efficient, which was great since it's not uncommon to use this feature hundreds of times in a day. It meant that, regardless of where your cursor was, you could quickly and precisely make these changes - with either a known angle or your closest guess and then close in using arrow keys or Shift+arrow keys.

    Now performing this same common task means I have three far less efficient options:
    1) Always have my Transform palette open and poke a value in there each time (that means having to always click on a specific part of the UI for the second most common transform function).
    2)Double-click the Rotate tool in the toolbar, then double-click the numeric field, then use the keyboard to enter/adjust my values (hunting down two specific things to click on in sequence before I can enter my angle value. Hooray!)
    3)Hit R+Enter (keyboard), then double-click in the numeric field (mouse), then enter/adjust my angle value (keyboard). There's no way that can possibly sound efficient.

    Been using Illustrator for over 20 years. Still love it. Use it almost every day. I'm really hoping this was just an oversight in this latest version. If there is a more efficient way to make these changes in CC2019, I'm all ears. If not, this change stinks.

    Rotate and Scale functions used to work the same, where you could press R+Enter or S+Enter to bring up their respective dialogue boxes, type in a number, and hit Enter. Very fast, very efficient. Now when you call up the Rotate dialogue box, the focus is on this manual angle widget instead of the numeric field. And should you try to use Tab to change the focus to that field you have to hit it 5x.

    This used to be extremely efficient, which was great since it's not uncommon to use this feature hundreds of times in a day. It… more

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    116 votes

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    76 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

17. Document window opens as narrow strip, will not expand to full width

    Every document. Every time.

    Multiple documents stack inside this narrow window.
    Documents set to open in tabs.
    Same regardless if Illustrator is opened first or opens with document.
    Documents on external drives and local machine.

    Illustrator 23.0.4
    2016 MacBook Pro 15-inch 16 GB RAM
    Mid-2015 MacBook Pro Retina 15-inch 16 GB RAM
    MacOS Mojave (current)
    Mac Illustrator CC 2019 (current)
    Application Frame turned off. (with frame turned on things work differently... fine)
    Both built in display and 32-inch 4k.

    Only started this when I upgraded to CC 2019.

    Clicking here expands the window too it's original, correct size.

    Reset preferences.
    Uninstalled Illustrator and files. Caches, etc.
    Reset workspaces. Changed Workspaces.
    Happens on both of my machines. I do not run any third-party plugins or extensions, so all is basically stock across machines.

    Every document. Every time.

    Multiple documents stack inside this narrow window.
    Documents set to open in tabs.
    Same regardless if Illustrator is opened first or opens with document.
    Documents on external drives and local machine.

    Illustrator 23.0.4
    2016 MacBook Pro 15-inch 16 GB RAM
    Mid-2015 MacBook Pro Retina 15-inch 16 GB RAM
    MacOS Mojave (current)
    Mac Illustrator CC 2019 (current)
    Application Frame turned off. (with frame turned on things work differently... fine)
    Both built in display and 32-inch 4k.

    Only started this when I upgraded to CC 2019.

    Clicking here expands the window too it's original, correct size.

    Reset preferences.… more

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    5 votes

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    25 comments  ·  User Interface  ·  Delete…  ·  Admin →
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18. Decimals from nowhere in 24.1.2 update… go to 24.0.3 again!

    Decimals from nowhere in 24.1.2 update… go to 24.0.3 again!

    On macOS Mojave 10.14.6
    Retina 5K, 27-inch, Late 2015
    4 GHz Intel Core i7
    24 GB 1867 MHz DDR3
    AMD Radeon R9 M395X 4 GB

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    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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19. Transform menu stuck in px when set to mm

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    4 votes

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    Need More Info  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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20. text wrap not working AGAIN

    text wrap not working AGAIN

    24.1

    Mac 10.13.6

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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